{"id":22139,"date":"2021-10-11T13:57:18","date_gmt":"2021-10-11T13:57:18","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/?p=22139"},"modified":"2025-05-27T09:48:20","modified_gmt":"2025-05-27T09:48:20","slug":"how-to-provide-authorization-to-process-personal-information","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-provide-authorization-to-process-personal-information\/","title":{"rendered":"How to provide authorization to process personal information"},"content":{"rendered":"<p><span style=\"color: #000000;\">Due to the passing and implementation of South Africa&#8217;s <strong>Protection Of Personal Information Act<\/strong>\u00a0aka the <strong>POPI Act<\/strong>, all access to our clients&#8217; personal information has been restricted &#8212; ours included.<\/span><\/p>\n<p><span style=\"color: #000000;\">We understand that some of our customers may still require assistance from our staff members. In the event of assistance being required, we will request access to your account for a period of 3, 6, or 12 months.<\/span><\/p>\n<p><span style=\"color: #000000;\">Log into your<\/span> <a href=\"https:\/\/1-grid.com\/client\/clientarea.php\">customer zone here<\/a> &#8212; <span style=\"color: #000000;\">if you encounter any issues logging into your 1-Grid Client Zone, please use<\/span> <a href=\"https:\/\/1-grid.com\/knowledge\/customer-zone-how-do-i-login\/\">this helpful guide<\/a>.<\/p>\n<p><span style=\"color: #000000;\">Once logged in, you can approve the access request prompts from the client zone popup as per the following screenshot:<\/span><\/p>\n<p>How to provide authorization to process personal information<\/p>\n<p><span style=\"color: #000000;\">You will see:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">The reason for the support request.<\/span><\/li>\n<li><span style=\"color: #000000;\">The ticket number associated with the request.<\/span><\/li>\n<li><span style=\"color: #000000;\">The duration of access being requested.<\/span><\/li>\n<li><span style=\"color: #000000;\">The &#8220;Grant Access&#8221; button.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">That\u2019s it! Our support staff will now be able to access your personal information in a secure fashion.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Due to the passing and implementation of South Africa&#8217;s Protection Of Personal Information Act\u00a0aka the POPI Act, all access to our clients&#8217; personal information has been restricted &#8212; ours included. We understand that some of our customers may still require assistance from our staff members. In the event of assistance&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9],"ht-kb-tag":[55,114,480,519,734,756,775,785,891,1024,1078,1126],"class_list":["post-22139","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-zone","ht_kb_tag-access","ht_kb_tag-authorization","ht_kb_tag-how-to","ht_kb_tag-information","ht_kb_tag-personal","ht_kb_tag-popi","ht_kb_tag-process","ht_kb_tag-provide","ht_kb_tag-security","ht_kb_tag-to","ht_kb_tag-us","ht_kb_tag-where"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to provide authorization to process personal information - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"How to provide authorization to process personal information on 1-Grid hosting. 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