{"id":24011,"date":"2025-09-25T12:23:54","date_gmt":"2025-09-25T12:23:54","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/email-for-business-how-to-create-an-mail-account\/"},"modified":"2025-11-04T14:16:44","modified_gmt":"2025-11-04T14:16:44","slug":"how-to-create-an-email-account-with-professional-email","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-create-an-email-account-with-professional-email\/","title":{"rendered":"How to Create an Email Account for Professional Email"},"content":{"rendered":"\n<p>Learn how to create an email account with Professional Email from 1-grid, where you can easily create new mailboxes for your team from your Admin Dashboard for your Professional Email package. This ensures secure, professional email addresses under your domain.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-24.png\" alt=\"\" class=\"wp-image-33612\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">Professional Email and Its Benefits<\/a><\/li><li class=\"\"><a href=\"#htoc-111\">Accessing Your Professional Email Admin Panel<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">Steps to Create a New Email Account<\/a><\/li><li class=\"\"><a href=\"#htoc-11111\">Managing Your New Mailbox&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111\">Best Practices<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111\">FAQs<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111\">Additional Resources<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>Professional Email and Its Benefits<\/strong><\/h2>\n\n\n\n<p>Our <strong><a href=\"https:\/\/1grid.co.za\/professional-email\/\">Professional Email product<\/a> <\/strong>is an email-only package that provides you with access to your email on any device, anywhere. Our solution is web-based, such as Gmail or Outlook Live, meaning you don\u2019t need to use a desktop or mobile email client like Outlook for it to work. Simply log in using account details received through any web browser on your computer, tablet or mobile phone, and you\u2019re ready to go.<\/p>\n\n\n\n<p>It\u2019s a solution that offers two options based on your needs, which give you a range of tools and options to suit your business needs:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-basic-individuals\"><a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/store\/business-email\/email-basic\"><strong>Basic<\/strong><\/a> (Individuals) &nbsp;<\/li>\n\n\n\n<li id=\"htoc-1\"><a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/store\/business-email\/email-pro\"><strong>Pro<\/strong><\/a> (Businesses) <\/li>\n<\/ul>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Benefits of Using Professional Email<\/strong><\/summary>\n<p id=\"htoc-11\"><strong>1. Credibility and Trust<\/strong><br>A professional email address, associated with your domain, conveys credibility and builds trust with customers and partners by showing that you are established and invested in your business infrastructure.<br><br><strong>2.<\/strong> <strong>Branding<\/strong>&nbsp;<br>It reinforces your brand identity when your email address aligns with your business name, contributing to a more cohesive and memorable brand image to support your marketing efforts and communications.<br><br><strong>3. Secure and Reliable<\/strong>&nbsp;<br>With a professional email address, you can ensure your communications are well-guarded and more secure. Added customer support ensures that you have assistance when needed and minimises downtime.&nbsp;<\/p>\n<\/details>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111\"><strong>Accessing Your Professional Email Admin Panel<\/strong><\/h2>\n\n\n\n<p>1.&nbsp;<strong>Log in<\/strong> to your <a href=\"https:\/\/1-grid.com\/client\/index.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone<\/strong><\/a>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33092378341\/original\/BIMJ7soff1lB7kXn4lL6vvFhzkCrBXcOiQ.png?1677755531\" alt=\"\" style=\"width:263px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p>2.&nbsp;<strong>Enter <\/strong>your <strong>Email Address<\/strong> and<strong> Password<\/strong>.<br>3.&nbsp;<strong>Navigate <\/strong>to <strong>Your Active Products\/Services <\/strong>section<strong> \u2192 View Details <\/strong>(on the relevant Professional Email package).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-18.png\" alt=\"\" class=\"wp-image-33613\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111\"><strong>Steps to Create a New Email Account<\/strong><\/h2>\n\n\n\n<p>1.&nbsp;<strong>Click<\/strong> on <strong>Add User<\/strong>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"622\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Add-User-Step-Email-Pro.png\" alt=\"\" class=\"wp-image-33614\" style=\"width:166px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p>2.&nbsp;<strong>Enter<\/strong> the required new Email Account details such as <strong>Username<\/strong>, <strong>Password<\/strong>, and <strong>Display Name<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1922\" height=\"869\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Add-User-Email-Pro.png\" alt=\"\" class=\"wp-image-33616\"\/><\/figure>\n<\/div>\n\n\n<p>3. <strong>Click <\/strong>on<strong> Add User<\/strong>. &nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1922\" height=\"185\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Add-User-Save-Email-Pro.png\" alt=\"\" class=\"wp-image-33615\"\/><\/figure>\n\n\n\n<p><strong>IMPORTANT: <\/strong>The number of mail users that you can create depends on the package you have purchased and how many user mailboxes you have selected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111\"><strong>Managing Your New Mailbox&nbsp;<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111111\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/email-for-business-how-do-i-access-my-email-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">Access via Webmail<\/a> <\/strong>anywhere, on any device, by navigating to <a href=\"http:\/\/mail01.1-grid.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>http:\/\/mail01.1-grid.com<\/strong><\/a>&nbsp;through your browser.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-1111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-dns-settings-for-email-basic-pro-professional-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Update your DNS Settings<\/strong><\/a> to make sure that they are correct.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111\"><strong>Best Practices<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111111111\">Use strong, unique passwords.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-assign-clear-mailbox-names-firstname-domain-com\">Assign clear mailbox names (<a href=\"mailto:firstname@domain.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>firstname@domain.com<\/strong><\/a>).\u00a0<\/li>\n\n\n\n<li id=\"htoc-regularly-review-and-remove-unused-accounts-via-edit-mail-users-in-your-admin-dashboard\">Regularly review and remove unused accounts via <strong>Manage Users <\/strong>in your Admin Dashboard.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-1111111111\">Do not use email as a primary storage function and ensure that any important information is backed up and stored in another location.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111\"><strong>FAQs<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: How many email accounts can I create with my plan?<\/strong><\/summary>\n<p id=\"htoc-111111111111\">You pay per email account, so you can decide how many email accounts\/users you would like when purchasing our <a href=\"https:\/\/1grid.co.za\/professional-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Professional Email package<\/strong><\/a>.&nbsp;&nbsp;<br><br>Email Basic is currently R65 per email account per month, while our Email Pro is R95 per email account per month.&nbsp;<br><br>It is important to remember that each package also offers different storage sizes, so this may also impact your ability to create more email accounts at a later stage.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: Where do I log into Webmail?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-11111111111111\">You can log into Webmail directly via your<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/email-for-business-how-do-i-access-my-email-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">Admin Dashboard<\/a><\/strong>, or via the direct Webmail link (<a href=\"http:\/\/mail01.1-grid.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>http:\/\/mail01.1-grid.com<\/strong><\/a>).&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: Can I use Outlook or my mobile device to check mail?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-111111111111111\">Our Professional Email product offers similar functionality at a fraction of the cost to MS Exchange Email (Outlook), while you can access the webmail link at any time via your mobile as well, using your credentials.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: How do I reset the password for an email account?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-1111111111111111\">You can do this by managing a user under <a href=\"https:\/\/1grid.co.za\/knowledge\/email-for-business-how-to-reset-email-password-from-customer-zone\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Manage Users in your Admin Dashboard, via your Customer Zone.<\/strong><\/a><\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111\"><strong>Additional Resources<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/professional-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Professional Email Product Page<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-professional-email-from-1grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What is Professional Email from 1-grid<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/email-for-business-how-do-i-access-my-email-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Access an Email Account for Professional Email?<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/email-for-business-how-to-update-your-email-password\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email for Business: How to Reset Your Email Password from Your Customer Zone<\/strong><\/a><strong>&nbsp;&nbsp;<\/strong><br><a href=\"https:\/\/1grid.co.za\/knowledge\/email-for-business-how-to-update-your-dns-settings\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email for Business: How to Update Your DNS Settings<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email+for+business&amp;ht-kb-search=1&amp;lang\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Other Email for Business How-To Guides<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-verify-your-1grid-account-for-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Verify Your 1-grid Account for Support<\/strong><\/a><strong>&nbsp;<\/strong><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-keep-your-1grid-account-details-up-to-date\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Keep Your 1-grid Account Details Up to Date<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Adding a Sub-Account or Technical Contact to Your 1-grid Account<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/deleting-a-sub-account-or-technical-contact-from-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Deleting a Sub-Account or Technical Contact from Your 1-grid Account<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Preventing Unauthorised Customers from Accessing 1-grid Support<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111111111\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Creating a professional email doesn&#8217;t have to seem complicated, so this easy-to-use guide makes it easy. Stuck? Contact our Support Team for help (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!<span style=\"box-sizing: border-box; font-size: 18px;\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to create an email account with Professional Email from 1-grid, where you can easily create new mailboxes for your team from your Admin Dashboard for your Professional Email package. This ensures secure, professional email addresses under your domain. Professional Email and Its Benefits Our Professional Email product is&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173,1193],"ht-kb-tag":[58,1467,158,247,1466,336,344,420,480,594,1463,1161],"class_list":["post-24011","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_category-email-setup-config","ht_kb_tag-account","ht_kb_tag-add-user-email-account","ht_kb_tag-business","ht_kb_tag-create","ht_kb_tag-create-email-account","ht_kb_tag-email","ht_kb_tag-email-hosting","ht_kb_tag-for","ht_kb_tag-how-to","ht_kb_tag-mail","ht_kb_tag-professional-email","ht_kb_tag-your"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Create an Email Account for Professional Email -<\/title>\n<meta name=\"description\" content=\"Learn how to create an email account for Professional Email from 1-grid. 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