{"id":24022,"date":"2025-10-21T09:21:05","date_gmt":"2025-10-21T09:21:05","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/how-to-get-email-headers\/"},"modified":"2025-11-04T09:50:12","modified_gmt":"2025-11-04T09:50:12","slug":"how-to-get-email-headers","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-get-email-headers\/","title":{"rendered":"How to Get Email Headers: A Step-by-Step Guide"},"content":{"rendered":"\n<p><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/understanding-email-headers\/\">Email headers<\/a> <\/strong>reveal the behind-the-scenes details of your message, showing how it travelled from the sender to your inbox.&nbsp;<\/p>\n\n\n\n<p>If you ever need to check why an<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/?s=bounce&amp;ht-kb-search=1&amp;lang=\">email bounced<\/a><\/strong>, ended up in <a href=\"https:\/\/1grid.co.za\/knowledge\/?s=spam&amp;ht-kb-search=1&amp;lang=\"><strong>spam<\/strong><\/a>, or looks <a href=\"https:\/\/1grid.co.za\/knowledge\/?s=spoof&amp;ht-kb-search=1&amp;lang=\"><strong>suspicious<\/strong><\/a>, viewing the full email header can help you or 1-grid Support quickly identify the issue.&nbsp;<\/p>\n\n\n\n<p>This guide walks you through what email headers are, why they matter, and how to view them across different mail clients.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-66.png\" alt=\"\" class=\"wp-image-33878\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">What Is an Email Header?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">Why Is Viewing Email Headers Important?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11\">Full Email Headers vs. Partial Email Headers&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111\">Email Header Example&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">How to View Email Headers in Popular Email Clients&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-aol-mail\">AOL Mail&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-gmail-web-amp-app\">Gmail (Web &amp; App)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-hotmail-outlook-com\">Hotmail \/ Outlook.com&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-mail-for-macos\">Mail for macOS&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-mozilla-amp-netscape-all-versions\">Netscape &amp; Mozilla (All Versions)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-mozilla-1-5-and-later\">Mozilla 1.5 and Later&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-mozilla-1-4-and-earlier\">Mozilla 1.4 and Earlier&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-outlook-365-desktop\">Outlook 365 (Desktop)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-outlook-express\">Outlook Express&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-roundcube-webmail\">RoundCube Webmail&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-thunderbird\">Thunderbird&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-11111\">When to Use Email Headers&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111\">Free Tools to Help You Analyse Your Email Headers&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111\">When to Send Headers to 1-grid Support&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111\">FAQs&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111111\">Additional Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>What Is an Email Header?&nbsp;<\/strong><\/h2>\n\n\n\n<p>An <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/understanding-email-headers\/\">email header<\/a><\/strong> is a section of data that comes with every email message.&nbsp;<\/p>\n\n\n\n<p>It contains technical details such as:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-the-sender-and-recipient-addresses\">The sender and recipient addresses&nbsp;<\/li>\n\n\n\n<li id=\"htoc-the-date-and-time-it-was-sent\">The date and time it was sent&nbsp;<\/li>\n\n\n\n<li id=\"htoc-the-servers-it-passed-through\">The servers it passed through&nbsp;<\/li>\n\n\n\n<li id=\"htoc-authentication-results-spf-dkim-dmarc\">Authentication results (<a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-an-spf-record-and-why-it-matters-in-dns-for-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>SPF<\/strong><\/a>\/<a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DKIM<\/strong><\/a>\/<a href=\"https:\/\/1grid.co.za\/knowledge\/cpanel-how-to-add-dmarc-record\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DMARC<\/strong><\/a>)&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Think of it as your email\u2019s tracking record, showing where the message came from, where it went, and how it got there.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>Why Is Viewing Email Headers Important?&nbsp;<\/strong><\/h2>\n\n\n\n<p>Viewing headers helps you:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-trace-message-paths-helps-to-identify-where-the-email-came-from-and-which-servers-handled-it\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-trace-an-email-ip-address-for-email-header-analysis\/\">Trace<\/a> Message Paths<\/strong> helps to identify where the email came from and which servers handled it.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-check-authenticity-helps-to-confirm-that-an-email-really-came-from-the-domain-it-claims\"><strong>Check Authenticity<\/strong> helps to confirm that an email really came from the domain it claims.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-spot-spoofing-or-phishing-helps-to-detect-fake-or-suspicious-senders-before-you-click-any-links\"><strong>Spot <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-email-spoofing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Spoofing<\/strong><\/a><strong> or <a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-phishing-how-it-works-and-how-to-protect-yourself\/\">Phishing<\/a><\/strong> helps to <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-spot-a-scam-email\/\" target=\"_blank\" rel=\"noreferrer noopener\">detect fake or suspicious senders<\/a> <\/strong>before you click any links.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-troubleshoot-issues-helps-you-and-1-grid-support-to-pinpoint-why-an-email-bounced-or-landed-in-spam\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/troubleshooting-steps-for-email\/\">Troubleshoot<\/a> Issues<\/strong> \u2013 helps you, and 1-grid Support to pinpoint why an email bounced or landed in spam.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>TIP: <\/strong>Including a full email header when you log a support ticket helps our team resolve delivery issues faster.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11\"><strong>Full Email Headers vs. Partial Email Headers&nbsp;<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Type<\/strong>&nbsp;<\/td><td><strong>Description<\/strong>&nbsp;<\/td><td><strong>When to Use<\/strong>&nbsp;<\/td><\/tr><tr><td><strong>Full Headers<\/strong>&nbsp;<\/td><td>When reviewing an email casually or identifying the sender information.&nbsp;<\/td><td>When troubleshooting, verifying sender identity, or investigating delivery problems.&nbsp;<\/td><\/tr><tr><td><strong>Partial Headers<\/strong>&nbsp;<\/td><td>Only includes basic details like \u201cFrom,\u201d \u201cTo,\u201d and \u201cSubject.\u201d&nbsp;<\/td><td>When reviewing an email casually or identifying the sender&#8217;s information.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111\"><strong>Email Header Example&nbsp;<\/strong><\/h2>\n\n\n\n<p><em>Return-Path: &lt;support@domain.com&gt;&nbsp;<\/em><\/p>\n\n\n\n<p><em>Received: from mail.domain.com (mail.domain.com [123.45.67.89])<\/em>&nbsp;<\/p>\n\n\n\n<p><em>&nbsp;&nbsp;&nbsp; by mx.google.com with ESMTPS id 12345&nbsp;<\/em><\/p>\n\n\n\n<p><em>&nbsp;&nbsp;&nbsp; for &lt;you@youremail.com&gt;;&nbsp;<\/em><\/p>\n\n\n\n<p><em>&nbsp;&nbsp;&nbsp; Tue, 8 Oct 2025 12:00:00 +0200&nbsp;<\/em><\/p>\n\n\n\n<p><em>Authentication-Results: spf=pass; dkim=pass; dmarc=pass&nbsp;<\/em><\/p>\n\n\n\n<p><em>From: 1-grid Support &lt;support@domain.com&gt;&nbsp;<\/em><\/p>\n\n\n\n<p><em>To: You &lt;you@youremail.com&gt;&nbsp;<\/em><\/p>\n\n\n\n<p><em>Subject: Welcome to 1-grid!&nbsp;<\/em><\/p>\n\n\n\n<p><em>Date: Tue, 8 Oct 2025 11:59:00 +0200&nbsp;<\/em><\/p>\n\n\n\n<p><strong>Here\u2019s what this tells us:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-email-passed-spf-dkim-and-dmarc-trusted-sender\">Email passed SPF, DKIM, and DMARC (trusted sender).&nbsp;<\/li>\n\n\n\n<li id=\"htoc-it-was-securely-sent-through-verified-servers\">It was securely sent through verified servers.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-the-received-lines-show-its-route-to-your-inbox\">The \u201cReceived\u201d lines show its route to your inbox.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>IMPORTANT:<\/strong> If any of these authentication checks <strong>fail<\/strong>, the email might be <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-spot-a-scam-email\/\"><strong>spoofed<\/strong><\/a> or compromised.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111\"><strong>How to View Email Headers in Popular Email Clients&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>IMPORTANT:<\/strong> Steps may vary slightly based on version or updates, so we recommend that you always check your mail client\u2019s official Support Page for the latest information, especially if you get stuck!&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-aol-mail\"><strong><em>AOL Mail<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-the-email\">Open the email.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-more-view-message-source\">Click <strong>More<\/strong> \u2192 <strong>View Message Source<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-the-full-header-opens-in-a-new-window\">The full header opens in a new window.<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p>For more information, you can check out <a href=\"https:\/\/help.aol.com\/articles\/use-full-headers-to-find-delivery-delays-or-a-forged-email-s-true-address-in-new-aol-mail\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>AOL Mail Help<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-gmail-web-amp-app\"><strong><em>Gmail (Web &amp; App)<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-the-email1\">Open the email.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-the-three-dots-in-the-top-right-corner\">Click the <strong>\u22ee (three dots)<\/strong> in the top-right corner.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-select-show-original\">Select <strong>Show Original<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-copy-the-header-information-displayed\">Copy the header information displayed.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p>For more information, you can check out <a href=\"https:\/\/support.google.com\/mail\/answer\/29436?hl=en\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Gmail Help<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-hotmail-outlook-com\"><strong><em>Hotmail \/ Outlook.com<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-the-email11\">Open the email.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-the-more-actions-menu\">Click the <strong>\u22ef (More actions)<\/strong> menu.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-select-view-message-source\">Select <strong>View Message Source<\/strong>.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p>For more information, you can check out <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/view-internet-message-headers-in-outlook-cd039382-dc6e-4264-ac74-c048563d212c\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outlook.com Support<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-mail-for-macos\"><strong><em>Mail for macOS<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-the-email111\">Open the email.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-in-the-menu-bar-click-view-message-all-headers\">In the menu bar, click <strong>View<\/strong> \u2192 <strong>Message<\/strong> \u2192 <strong>All Headers<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-for-full-headers-choose-raw-source\">For full headers, choose <strong>Raw Source<\/strong>.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p>For more information, you can check out <a href=\"https:\/\/support.apple.com\/en-za\/guide\/mail\/mlhlp1089\/mac\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Apple Mail Help<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-mozilla-amp-netscape-all-versions\"><strong><em>Netscape &amp; Mozilla (All Versions)<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-the-email1111\">Open the email.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-view-headers-all\">Click <strong>View<\/strong> \u2192 <strong>Headers<\/strong> \u2192 <strong>All<\/strong>.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-mozilla-1-5-and-later\"><strong><em>Mozilla 1.5 and Later<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-select-the-message\">Select the message.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-view-source-to-display-the-full-header\">Click <strong>View Source<\/strong> to display the full header.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-mozilla-1-4-and-earlier\"><strong><em>Mozilla 1.4 and Earlier<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-the-email11111\">Open the email.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-view-show-all-headers\">Click <strong>View<\/strong> \u2192 <strong>Show All Headers.<\/strong>\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-outlook-365-desktop\"><strong><em>Outlook 365 (Desktop)<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-the-email111111\">Open the email.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-file-properties\">Click <strong>File<\/strong> \u2192 <strong>Properties<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-the-full-header-appears-in-the-internet-headers-box\">The full header appears in the <strong>Internet Headers<\/strong> box.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p>For more information, you can check out the<strong> <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/view-internet-message-headers-in-outlook-cd039382-dc6e-4264-ac74-c048563d212c\" target=\"_blank\" rel=\"noreferrer noopener\">Outlook 365 Header Guide<\/a><\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-outlook-express\"><strong><em>Outlook Express<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-the-message\">Open the message.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-file-properties-details-message-source\">Click <strong>File<\/strong> \u2192 <strong>Properties<\/strong> \u2192 <strong>Details<\/strong> \u2192 <strong>Message Source<\/strong>.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-roundcube-webmail\"><strong><em>RoundCube Webmail<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-the-email1111111\">Open the email.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-more-show-source\">Click <strong>More<\/strong> \u2192 <strong>Show Source<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-copy-the-displayed-header\">Copy the displayed header.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-thunderbird\"><strong><em>Thunderbird<\/em><\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-select-the-email\">Select the email.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-view-headers-all1\">Click <strong>View<\/strong> \u2192 <strong>Headers<\/strong> \u2192 <strong>All.<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-to-view-source-code-press-ctrl-u-windows-or-command-u-mac\">To view source code, press <strong>Ctrl + U<\/strong> (Windows) or <strong>Command + U<\/strong> (Mac).\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p>For more information, you can check out <a href=\"https:\/\/support.mozilla.org\/si\/questions\/1446067\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Thunderbird Support<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111\"><strong>When to Use Email Headers&nbsp;<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-to-check-why-an-email-bounced-or-was-delayed\">To check <strong>why an email <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=bounce&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>bounced<\/strong><\/a> or was delayed.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-to-confirm-whether-an-email-was-sent-through-mailchannels-or-another-relay\">To confirm whether an email was sent through <a href=\"https:\/\/1grid.co.za\/knowledge\/mailchannels-errors-codes\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>MailChannels<\/strong><\/a> or another relay.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-to-identify-spoofed-senders-or-phishing-attempts\">To identify <a href=\"https:\/\/1grid.co.za\/knowledge\/?s=spoofing&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>spoofed<\/strong><\/a><strong> senders<\/strong> or phishing attempts.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-to-assist-support-agents-in-resolving-email-routing-problems-faster\">To assist <strong>support agents<\/strong> in resolving email routing problems faster.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>Free Tools to Help You Analyse Your Email Headers&nbsp;<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-dnschecker-org-email-header-analyzer-trace-email-address-source\"><strong><a href=\"https:\/\/dnschecker.org\/email-header-analyzer.php\" target=\"_blank\" rel=\"noreferrer noopener\">DNSChecker.org Email Header Analyser &#8211; Trace Email Address Source<\/a>&nbsp;&nbsp;<\/strong><\/li>\n\n\n\n<li id=\"htoc-mxtoolbox-email-header-analyzer\"><strong><a href=\"https:\/\/mxtoolbox.com\/EmailHeaders.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">MxToolbox Email Header Analyser<\/a>&nbsp;&nbsp;<\/strong><\/li>\n\n\n\n<li id=\"htoc-toolbox-google-apps-messageheader\"><strong><a href=\"https:\/\/toolbox.googleapps.com\/apps\/messageheader\/\" target=\"_blank\" rel=\"noreferrer noopener\">Toolbox Google Apps Messageheader<\/a>&nbsp;<\/strong><\/li>\n\n\n\n<li id=\"htoc-sendmarc-email-header-analysis-tool\"><strong><a href=\"https:\/\/tools.sendmarc.com\/header-analysis\" target=\"_blank\" rel=\"noreferrer noopener\">Sendmarc Email Header Analysis Tool<\/a>&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111\"><strong>When to Send Headers to 1-grid Support&nbsp;<\/strong><\/h2>\n\n\n\n<p>Send full email headers to our Support team if you\u2019re:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-experiencing-bounce-back-errors-or-spam-issues\">Experiencing <strong>bounce-back errors<\/strong> or <strong>spam issues<\/strong> after <a href=\"https:\/\/1grid.co.za\/knowledge\/troubleshooting-steps-for-email\/\"><strong>troubleshooting<\/strong><\/a>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-receiving-spoofed-or-suspicious-emails\">Receiving <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-spot-a-scam-email\/\">spoofed or suspicious emails<\/a><\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-having-mail-delivery-delays\">Having <strong>mail delivery delays<\/strong>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;Copy and paste the full email header into your support ticket, along with:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-the-subject-line\">The subject line&nbsp;<\/li>\n\n\n\n<li id=\"htoc-11111111\">The sender and recipient addresses&nbsp;<\/li>\n\n\n\n<li id=\"htoc-the-approximate-date-and-time-sent\">The approximate date and time sent&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>TIP: <\/strong>This helps 1-grid Support resolve your issue faster.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111\"><strong>FAQs&nbsp;<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Why do I need to send full email headers to support?<\/strong><\/summary>\n<p id=\"htoc-1111111111\">They help us see the exact delivery path and pinpoint the cause of a mail issue.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Will viewing headers change or damage my email?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-11111111111\">No, viewing headers is completely safe. It only displays information that\u2019s already attached to your message.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I use headers to tell if an email is fake?<\/strong><\/summary>\n<p id=\"htoc-111111111111\">Yes, headers show whether SPF, DKIM, and DMARC passed or failed. Failed results are a red flag.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Are headers the same on every device?<\/strong><\/summary>\n<p id=\"htoc-1111111111111\">The data is the same, but how it\u2019s displayed varies depending on the mail client or device.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111111\"><strong>Additional Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/outlook-understanding-email-headers\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Understanding Email Headers and Why These Matter&nbsp;<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-trace-an-email-ip-address-for-email-header-analysis\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Trace an Email IP Address for Email Header Analysis<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-avoid-mailchannels-blocks\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Avoid MailChannels Blocks&nbsp;<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/mailchannels-errors-codes\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>MailChannels Error Codes and How to Fix Them<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/blocked-via-mailchannels-due-to-spam\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Resolving a MailChannels Spam Block \u201c550 5.7.1\u201d Error<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=mailchannels&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>MailChannels FAQs<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=DNS&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Everything You Need to Know About Domain Name Systems (DNS)<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=change+password&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Updating My Password FAQs<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/top-10-common-email-issues-and-how-to-resolve-them\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Top 10 Common Email Issues and How to Resolve Them<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/setting-up-email-in-outlook-via-windows-control-panel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Setting Up Email in Outlook via Windows Control Panel<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-email-on-android-for-your-1grid-email-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Set Up Email on Android for Your 1-grid Email Accounts<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Settings to Configure Your 1-grid Email Accounts Across Devices<\/strong><\/a><strong>&nbsp;&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/resolving-email-error-messages-when-sending-to-gmail-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Resolving Email Error Messages When Sending to Gmail Accounts<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-ip-blacklisting\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What is IP Blacklisting?<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-check-if-my-ip-is-blacklisted\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How Do I Check if My IP is Blacklisted?<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-blacklist-an-email-address-or-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>SpamTitan: How to Blacklist an Email Address or Domain<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-email-spoofing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What Is Email Spoofing? How It Works and How to Protect Yourself&nbsp;<\/strong><\/a>&nbsp;&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-spot-a-scam-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Spot a Scam Email<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email+headers&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email Headers FAQs<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email FAQs<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Enable DKIM and SPF on Your Mail Domain<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/why-ssl-the-purpose-of-using-ssl-certificates\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Why SSL? The Purpose of Using SSL Certificates<\/strong><\/a><strong> <\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-a-domain-name-server-dns\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What is a Domain Name Server (DNS)?<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-domains-nameservers-at-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Update Your Domain\u2019s Nameservers at 1-grid<\/strong><\/a><strong>&nbsp; <\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=spamtitan&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>SpamTitan FAQs<\/strong><\/a>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111111\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Getting email headers doesn\u2019t have to feel like a technical challenge with this easy-to-understand guide. Stuck? Contact our Support Team for clarity and guidance (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email headers reveal the behind-the-scenes details of your message, showing how it travelled from the sender to your inbox.&nbsp; If you ever need to check why an email bounced, ended up in spam, or looks suspicious, viewing the full email header can help you or 1-grid Support quickly identify the&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173,1193,1194],"ht-kb-tag":[336,444,447,459,470,480,649,709,1012,1046],"class_list":["post-24022","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_category-email-setup-config","ht_kb_category-email-troubleshooting","ht_kb_tag-email","ht_kb_tag-get","ht_kb_tag-gmail","ht_kb_tag-header","ht_kb_tag-hosting","ht_kb_tag-how-to","ht_kb_tag-mozilla","ht_kb_tag-outlook","ht_kb_tag-thunderbird","ht_kb_tag-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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