{"id":24025,"date":"2022-02-02T14:16:00","date_gmt":"2022-02-02T14:16:00","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/email-security-i-received-an-email-asking-for-my-password\/"},"modified":"2025-05-27T14:08:49","modified_gmt":"2025-05-27T14:08:49","slug":"email-security-i-received-an-email-asking-for-my-password","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/email-security-i-received-an-email-asking-for-my-password\/","title":{"rendered":"Email Security: I received an email asking for my password"},"content":{"rendered":"<blockquote><p>Whether you&#8217;re a seasoned professional or a novice user, this guide equips you with the knowledge needed to navigate the evolving landscape of email security. Stay informed, enhance your awareness, and fortify your email defense strategies by delving into the valuable information shared within these pages. Safeguard your communication channels and foster a secure digital environment with the insights presented here.<\/p><\/blockquote>\n<h1><\/h1>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 14px;\">Lately we have seen a number of very creative phishing emails, pretending to be sent from mail administrators warning you that your email account will expire if you do not confirm your details.\u00a0<\/span><\/span><\/p>\n<p><span style=\"font-size: 14px;\"><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"color: #000000;\">Senders of these phishing emails have gotten access to recipients email addresses by looking domains up in the domain<\/span> <a href=\"https:\/\/www.whois.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">whois-tools<\/a>, <span style=\"color: #000000;\">where information about domain owners are public.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 16px;\">\u00a0<\/span><\/span><\/p>\n<h2><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 24px;\"><strong>1-grid will never ask for your password!<\/strong><\/span><\/span><\/h2>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 14px;\">1-grid will never unsolicited send you an email, where we ask you to type in your username and password to your email account hosted with us.<\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<h2><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 24px;\"><strong>What should I do with phishing emails?<\/strong><\/span><\/span><\/h2>\n<p><span style=\"font-size: 14px; color: #000000;\">If you receive an email asking you to enter your username and password, you should always contact us to verify the email or simply delete the mail.\u00a0<\/span><\/p>\n<h2><span style=\"font-family: Helvetica, sans-serif; font-size: 24px; color: #000000;\"><strong>What is a phishing email?<\/strong><\/span><\/h2>\n<p><span style=\"font-family: Helvetica, sans-serif; font-size: 24px;\"><strong><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 527px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33038662766\/original\/tro7QwIN9IdvT2JzvBtTzrrb_x7twYfCHA.png?1585055167\" height=\"312\" data-attachment=\"[object Object]\" data-id=\"33038662766\" \/><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Helvetica, sans-serif; font-size: 14px; color: #000000;\">A phishing email is a fraud email that looks as though a legitimate service provider sent it. It includes a logo, address and other standard elements.<\/span><\/li>\n<li><span style=\"font-size: 14px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">\u00a0The phishing email often asks you to click on a link, which might \u00a0look like e.g mail.cpanel.net. However, instead it links to the phishing website.<\/span><\/span><\/li>\n<li><span style=\"font-size: 14px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">If you enter your username, password or other personal information on a phishing site, your information might be used by hackers, who set up the phishing site.<\/span><\/span><\/li>\n<li><span style=\"font-size: 14px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">Furthermore they will have access to your Control panel, FTP and email account with 1-grid.com.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\">\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14px;\">\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><strong>IMPORTANT:\u00a0<\/strong><\/span><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"color: #000000;\">1-grid will never unsolicited send you an email, where we ask you to type in your username and password.<\/span><br \/>\n<\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<hr \/>\n<p style=\"box-sizing: border-box; line-height: 30px; color: #4e4e4e; font-family: 'Open Sans', sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;\"><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"color: #000000;\"><strong>TIP:\u00a0<\/strong>Please see <a href=\"https:\/\/1-grid.com\/knowledge\/spamtitan-how-to-update-email-routing\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Enable Spam Protection<\/a><\/span><\/span><span style=\"color: #000000;\"><span style=\"font-size: 14px;\">\u00a0<span style=\"color: #000000;\">in cPanel\u00a0<\/span><\/span><\/span><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">should you require more information.<\/span><\/p>\n<h2><\/h2>\n<p style=\"box-sizing: border-box; line-height: 30px; color: #4e4e4e; font-family: 'Open Sans', sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; line-height: 30px; color: #4e4e4e; font-family: 'Open Sans', sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\">\n","protected":false},"excerpt":{"rendered":"<p>Whether you&#8217;re a seasoned professional or a novice user, this guide equips you with the knowledge needed to navigate the evolving landscape of email security. Stay informed, enhance your awareness, and fortify your email defense strategies by delving into the valuable information shared within these pages. Safeguard your communication channels&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173],"ht-kb-tag":[106,336,344,420,723,811,891],"class_list":["post-24025","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_tag-asking","ht_kb_tag-email","ht_kb_tag-email-hosting","ht_kb_tag-for","ht_kb_tag-password","ht_kb_tag-receive","ht_kb_tag-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Email Security: I received an email asking for my password -<\/title>\n<meta name=\"description\" content=\"This article provides you with information regarding email security and what to look out for. 1-grid Knowledge Base\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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