{"id":24041,"date":"2022-02-02T14:17:01","date_gmt":"2022-02-02T14:17:01","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/"},"modified":"2025-05-27T12:04:51","modified_gmt":"2025-05-27T12:04:51","slug":"spamtitan-how-to-whitelist-an-email-address-or-domain","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/","title":{"rendered":"SpamTitan: How to whitelist an email address or domain"},"content":{"rendered":"<blockquote data-identifyelement=\"478\"><p><span lang=\"EN-US\" data-contrast=\"none\" data-identifyelement=\"479\">This guide will take you through the steps of whitelisting a domain or email address in your firewall.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\" data-identifyelement=\"480\">\u00a0<\/span><\/p><\/blockquote>\n<p data-identifyelement=\"481\"><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\" data-identifyelement=\"482\">\u00a0<\/span><\/p>\n<p><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"486\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"487\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"488\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"489\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"490\">Step 1<\/strong>&#8211; Login to your 1-grid Customer Zone.<\/span><\/span><\/span><\/span><\/p>\n<ul style=\"box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: outside disc; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; color: #333333; font-family: Tahoma, Verdana, Segoe, sans-serif; font-size: 16px;\" data-identifyelement=\"491\">\n<li style=\"box-sizing: border-box; font-size: 16px !important; line-height: 20.8px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" data-identifyelement=\"492\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"493\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"494\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"495\"><span style=\"box-sizing: border-box; font-size: 14px;\" data-identifyelement=\"496\">Go to <a style=\"box-sizing: border-box; background-color: transparent; color: #2753d7; text-decoration: none; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/1-grid.com\/client\/clientarea.php\" data-identifyelement=\"497\">https:\/\/1-grid.com\/client\/clientarea.php<\/a>\u00a0<\/span><\/span><\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-size: 16px !important; line-height: 20.8px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" data-identifyelement=\"498\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"499\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"500\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"501\"><span style=\"box-sizing: border-box; font-size: 14px;\" data-identifyelement=\"502\">Enter your registered email address and password provided during your application.<\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"503\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"504\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"505\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"506\">\u00a0<\/span><\/span><\/span><\/p>\n<p><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"509\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"510\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"511\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"512\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"513\">Step 2\u00a0<\/strong>&#8211; Hover over <strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"514\">Services<\/strong> and click<strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"515\">\u00a0SpamTitan Firewall<\/strong><\/span><\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"516\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"517\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"518\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"519\">\u00a0<\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"521\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"522\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"523\"><span style=\"box-sizing: border-box;\" data-identifyelement=\"524\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"525\"><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow inline-image alignnone\" style=\"box-sizing: content-box; border: 1px solid #cccccc; vertical-align: top; max-width: 100%; box-shadow: rgba(0, 0, 0, 0.12) 0px 1px 3px, rgba(0, 0, 0, 0.16) 0px 1px 1px 1px; position: relative; cursor: pointer; margin: 5px auto; display: block; float: none; width: 587px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040520521\/original\/q4c_k5U74PAWCQ9LRe8et3Hz55w-R2ujlw.png?1589220848\" alt=\"SpamTitan Firewall - 1-Grid\" width=\"1797\" height=\"936\" data-id=\"33040520521\" data-attachment=\"[object Object]\" data-identifyelement=\"526\" \/><\/span><\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"527\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"528\">\u00a0<\/span><\/p>\n<h3 style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"530\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"531\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"532\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"533\">Step 3<\/strong> &#8211; <span lang=\"EN-US\" style=\"box-sizing: border-box;\" data-contrast=\"auto\" data-identifyelement=\"534\">Click on<strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"535\">\u00a0Login to\u00a0<\/strong><\/span><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"536\"><span lang=\"EN-US\" style=\"box-sizing: border-box;\" data-contrast=\"auto\" data-identifyelement=\"537\">SpamTitan<\/span><\/strong><span lang=\"EN-US\" style=\"box-sizing: border-box;\" data-contrast=\"auto\" data-identifyelement=\"538\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"539\">\u00a0<\/strong>on the relevant Domain<\/span><\/span><\/span><\/h3>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"540\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"541\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"543\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"544\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow inline-image\" style=\"box-sizing: content-box; border: 1px solid #cccccc; vertical-align: top; max-width: 100%; box-shadow: rgba(0, 0, 0, 0.12) 0px 1px 3px, rgba(0, 0, 0, 0.16) 0px 1px 1px 1px; position: relative; cursor: pointer; margin: 5px auto; display: block; float: none; width: 599px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040520519\/original\/WFUS6bSOPVKP-raXXNFr1SdDlWl65r9wUQ.png?1589220847\" data-attachment=\"[object Object]\" data-id=\"33040520519\" data-identifyelement=\"545\" \/><\/span><\/p>\n<h3 style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"548\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"549\"><span lang=\"EN-US\" style=\"box-sizing: border-box; font-size: 18px;\" data-contrast=\"none\" data-identifyelement=\"550\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"551\">Step 4<\/strong>&#8211; Login with your SpamTitan login details.<\/span><\/span><\/h3>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"552\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"553\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"555\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"556\"><span lang=\"EN-US\" style=\"box-sizing: border-box;\" data-contrast=\"none\" data-identifyelement=\"557\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow inline-image\" style=\"box-sizing: content-box; border: 1px solid #cccccc; vertical-align: top; max-width: 100%; box-shadow: rgba(0, 0, 0, 0.12) 0px 1px 3px, rgba(0, 0, 0, 0.16) 0px 1px 1px 1px; position: relative; cursor: pointer; margin: 5px auto; display: block; float: none; width: 654px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040520518\/original\/0ortJUGQ6UEiviMqbs4FgyvJYIIqxnT-Rg.png?1589220846\" data-attachment=\"[object Object]\" data-id=\"33040520518\" data-identifyelement=\"558\" \/><\/span><\/span><\/p>\n<h3 style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"559\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"560\"><span lang=\"EN-US\" style=\"box-sizing: border-box;\" data-contrast=\"none\" data-identifyelement=\"561\"><span lang=\"EN-US\" style=\"box-sizing: border-box; font-size: 18px;\" data-contrast=\"none\" data-identifyelement=\"562\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"563\">Step 5\u00a0<\/strong>&#8211; Click on <strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"564\">Filter Rules \u00a0&gt; Domain Whitelist<\/strong><\/span><\/span><\/span><\/h3>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"565\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"566\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"568\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"569\"><span lang=\"EN-US\" style=\"box-sizing: border-box;\" data-contrast=\"none\" data-identifyelement=\"570\"><span lang=\"EN-US\" style=\"box-sizing: border-box; font-size: 18px;\" data-contrast=\"none\" data-identifyelement=\"571\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"572\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow inline-image\" style=\"box-sizing: content-box; border: 1px solid #cccccc; vertical-align: top; max-width: 100%; box-shadow: rgba(0, 0, 0, 0.12) 0px 1px 3px, rgba(0, 0, 0, 0.16) 0px 1px 1px 1px; position: relative; cursor: pointer; margin: 5px auto; display: block; float: none; width: 663px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040520517\/original\/r3a2JmjB97CZYBWmCgPL9LgxOckDuHZCoA.png?1589220846\" data-id=\"33040520517\" data-attachment=\"[object Object]\" data-identifyelement=\"573\" \/><\/strong><\/span><\/span><\/span><\/p>\n<h3 style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"578\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"579\"><span lang=\"EN-US\" style=\"box-sizing: border-box;\" data-contrast=\"none\" data-identifyelement=\"580\"><span lang=\"EN-US\" style=\"box-sizing: border-box; font-size: 18px;\" data-contrast=\"none\" data-identifyelement=\"581\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"582\">Step 6\u00a0<\/strong>&#8211; <span style=\"color: #183247; font-family: Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\" data-identifyelement=\"583\">Add Whitelist domain or email address<\/span>\u00a0<\/span><\/span><\/span><\/h3>\n<p data-identifyelement=\"586\"><span lang=\"EN-US\" data-contrast=\"none\" data-identifyelement=\"587\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow\" style=\"width: 635px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040550783\/original\/xRynBU8_SEGyxXTu9B1jhw3DrV40x7PxIw.png?1589270925\" data-id=\"33040521198\" \/><\/span><\/p>\n<h3 data-identifyelement=\"589\"><span lang=\"EN-US\" style=\"box-sizing: border-box; color: #183247; font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-size: 18px;\" data-contrast=\"auto\" data-identifyelement=\"333\"><strong data-identifyelement=\"590\">Step 7<\/strong>&#8211; Enter the email address or domain and click on <strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"335\">Save<\/strong>.<\/span><span style=\"box-sizing: border-box; color: #183247; font-family: Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-size: 18px;\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\" data-identifyelement=\"336\">\u00a0<\/span><\/h3>\n<table class=\"fr-no-borders\" style=\"width: 100%;\" data-identifyelement=\"593\">\n<tbody data-identifyelement=\"594\">\n<tr data-identifyelement=\"595\">\n<td style=\"width: 50.0000%;\" data-identifyelement=\"596\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-fir fr-bordered fr-shadow\" style=\"width: 329px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040521218\/original\/qHbWOK2F2Y8hbPsi1aNWkXCy1JkgTl_iTA.png?1589221751\" data-attachment=\"[object Object]\" data-id=\"33040521218\" data-identifyelement=\"597\" \/><\/td>\n<td style=\"width: 50.0000%;\" data-identifyelement=\"598\"><img decoding=\"async\" class=\"fr-fic fr-fil fr-dib fr-bordered fr-shadow\" style=\"width: 310px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040521234\/original\/S_EWGPiFFJnPuvA-qGnT0WaVolvm_ttmuw.png?1589221760\" data-attachment=\"[object Object]\" data-id=\"33040521234\" data-identifyelement=\"599\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>This guide will take you through the steps of whitelisting a domain or email address in your firewall.\u00a0 \u00a0 Step 1&#8211; Login to your 1-grid Customer Zone. Go to https:\/\/1-grid.com\/client\/clientarea.php\u00a0 Enter your registered email address and password provided during your application. \u00a0 Step 2\u00a0&#8211; Hover over Services and click\u00a0SpamTitan Firewall&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173],"ht-kb-tag":[73,312,336,344,480,937,1130],"class_list":["post-24041","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_tag-address","ht_kb_tag-domain","ht_kb_tag-email","ht_kb_tag-email-hosting","ht_kb_tag-how-to","ht_kb_tag-spamtitan","ht_kb_tag-whitelist"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Spamtitan: How To Whitelist An Email Address Or Domain<\/title>\n<meta name=\"description\" content=\"Whitelist an email address or domain wit our step by step, comprehensive guide: 1-grid Knowledge Base\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spamtitan: How To Whitelist An Email Address Or Domain\" \/>\n<meta property=\"og:description\" content=\"Whitelist an email address or domain wit our step by step, comprehensive guide: 1-grid Knowledge Base\" \/>\n<meta property=\"og:url\" content=\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/\" \/>\n<meta property=\"og:site_name\" content=\"1-grid Knowledge Base\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/1grid.co.za\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-27T12:04:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040520521\/original\/q4c_k5U74PAWCQ9LRe8et3Hz55w-R2ujlw.png?1589220848\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@1grid_hosting\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/\",\"name\":\"Spamtitan: How To Whitelist An Email Address Or Domain\",\"isPartOf\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#website\"},\"datePublished\":\"2022-02-02T14:17:01+00:00\",\"dateModified\":\"2025-05-27T12:04:51+00:00\",\"description\":\"Whitelist an email address or domain wit our step by step, comprehensive guide: 1-grid Knowledge Base\",\"breadcrumb\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/1grid.co.za\/knowledge\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"SpamTitan: How to whitelist an email address or domain\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#website\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/\",\"name\":\"1-Grid Domain Hosting Knowledge Base\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/1grid.co.za\/knowledge\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#organization\",\"name\":\"1-Grid Domain Hosting Knowledge Base\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg\",\"contentUrl\":\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg\",\"width\":100,\"height\":100,\"caption\":\"1-Grid Domain Hosting Knowledge Base\"},\"image\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/1grid.co.za\/\",\"https:\/\/twitter.com\/1grid_hosting\",\"https:\/\/www.instagram.com\/1grid_hosting\/\",\"https:\/\/za.linkedin.com\/company\/1-grid\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Spamtitan: How To Whitelist An Email Address Or Domain","description":"Whitelist an email address or domain wit our step by step, comprehensive guide: 1-grid Knowledge Base","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/","og_locale":"en_US","og_type":"article","og_title":"Spamtitan: How To Whitelist An Email Address Or Domain","og_description":"Whitelist an email address or domain wit our step by step, comprehensive guide: 1-grid Knowledge Base","og_url":"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/","og_site_name":"1-grid Knowledge Base","article_publisher":"https:\/\/www.facebook.com\/1grid.co.za\/","article_modified_time":"2025-05-27T12:04:51+00:00","og_image":[{"url":"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040520521\/original\/q4c_k5U74PAWCQ9LRe8et3Hz55w-R2ujlw.png?1589220848"}],"twitter_card":"summary_large_image","twitter_site":"@1grid_hosting","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/","url":"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/","name":"Spamtitan: How To Whitelist An Email Address Or Domain","isPartOf":{"@id":"https:\/\/1grid.co.za\/knowledge\/#website"},"datePublished":"2022-02-02T14:17:01+00:00","dateModified":"2025-05-27T12:04:51+00:00","description":"Whitelist an email address or domain wit our step by step, comprehensive guide: 1-grid Knowledge Base","breadcrumb":{"@id":"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-whitelist-an-email-address-or-domain\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/1grid.co.za\/knowledge\/"},{"@type":"ListItem","position":2,"name":"SpamTitan: How to whitelist an email address or domain"}]},{"@type":"WebSite","@id":"https:\/\/1grid.co.za\/knowledge\/#website","url":"https:\/\/1grid.co.za\/knowledge\/","name":"1-Grid Domain Hosting Knowledge Base","description":"","publisher":{"@id":"https:\/\/1grid.co.za\/knowledge\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/1grid.co.za\/knowledge\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/1grid.co.za\/knowledge\/#organization","name":"1-Grid Domain Hosting Knowledge Base","url":"https:\/\/1grid.co.za\/knowledge\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/","url":"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg","contentUrl":"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg","width":100,"height":100,"caption":"1-Grid Domain Hosting Knowledge Base"},"image":{"@id":"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/1grid.co.za\/","https:\/\/twitter.com\/1grid_hosting","https:\/\/www.instagram.com\/1grid_hosting\/","https:\/\/za.linkedin.com\/company\/1-grid"]}]}},"_links":{"self":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/24041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/comments?post=24041"}],"version-history":[{"count":3,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/24041\/revisions"}],"predecessor-version":[{"id":33305,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/24041\/revisions\/33305"}],"wp:attachment":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/media?parent=24041"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb-category?post=24041"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb-tag?post=24041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}