{"id":24043,"date":"2022-02-02T14:17:01","date_gmt":"2022-02-02T14:17:01","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/spamtitan-how-to-update-email-routing\/"},"modified":"2023-10-19T13:03:15","modified_gmt":"2023-10-19T13:03:15","slug":"spamtitan-how-to-update-email-routing","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-update-email-routing\/","title":{"rendered":"SpamTitan: How to update email routing"},"content":{"rendered":"<blockquote><p><span style=\"font-family: Tahoma, Geneva, sans-serif;\">This article provides you with steps to update your email routing via your SpamTitan Firewall<\/span><\/p><\/blockquote>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span><span style=\"font-size: 16px;\">You recently moved your domain from one Control Panel to another and your emails suddenly stopped working?\u00a0\u00a0<\/span><\/span><\/span><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span><span style=\"font-size: 16px;\">The reason for this is most likely because the SpamTitan Firewall is still routing your email to the old Control Panel.\u00a0<\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span><span style=\"font-size: 16px;\">Below we provide you with steps to update \u00a0your email routing so you emails may resume no matter to which Control Panel you move your domain to within our environment.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<h3 style=\"box-sizing: border-box; font-weight: 400; line-height: 30.625px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 1<\/strong>&#8211; Login to your 1-grid Customer Zone.<\/span><\/span><\/h3>\n<ul style=\"box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; list-style: outside disc; line-height: 17px; color: #333333; font-family: Tahoma, Verdana, Segoe, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;\">\n<li style=\"box-sizing: border-box; line-height: 20.8px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 14px;\">Go to <a style=\"box-sizing: border-box; color: #2753d7; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/1-grid.com\/client\/clientarea.php\">https:\/\/1-grid.com\/client\/clientarea.php<\/a>\u00a0<\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; line-height: 20.8px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 14px;\">Enter your registered email address and password provided during your application.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<h3 style=\"box-sizing: border-box; font-weight: 400; line-height: 30.625px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 2\u00a0<\/strong>&#8211; Hover over <strong>Services<\/strong> and click<strong>\u00a0SpamTitan Firewall<\/strong><\/span><\/span><\/h3>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 677px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039320960\/original\/y3itavMyLENUgf03Z7K3mU1-nXYpZ7JUJA.png?1586433513\" data-id=\"33039320825\" \/><\/span><br \/>\n<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<h3 style=\"box-sizing: border-box; font-weight: 400; line-height: 30.625px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 3\u00a0<\/strong>&#8211; Next to the relevant domain click on <strong>Update Routing<\/strong><\/span><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 686px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039320972\/original\/WTa6Aep8ytXfMcEFHjAOt5XoxzwzI2HOhQ.png?1586433541\" data-id=\"33039320924\" \/><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<h3 style=\"box-sizing: border-box; font-weight: 400; line-height: 30.625px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 4\u00a0<\/strong>&#8211; From the drop-down select package you moved the domain to and click <strong>Update<\/strong><\/span><\/span><\/h3>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 567px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039321175\/original\/01XpIl5Hztmaxc69yydzNYvnFn6NdI9g4g.png?1586433945\" data-id=\"33039321095\" \/><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><strong>INFO:\u00a0<\/strong>Please allow 10-15 mins for this change to take effect. Emails should start routing to the correct hosting package once change has taken effect. Should you still experience issues please contact our <a href=\"https:\/\/1-grid.com\/web-hosting\/#livechat\" target=\"_blank\" rel=\"noreferrer noopener\">Support Center by clicking here.<\/a><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-size: 16px !important; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><strong style=\"box-sizing: border-box; font-weight: bold; color: #333333; font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\"><span style=\"box-sizing: border-box; font-size: 16px;\">TIP:<\/span><\/strong><span style=\"font-size: 16px;\"><span style=\"box-sizing: border-box; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\">\u00a0For more articles on SpamTitan Firewall please see our <\/span><\/span><\/span><a href=\"https:\/\/1-grid.com\/knowledge?post_type=post&amp;s=SpamTitan+Firewall\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-size: 16px; font-family: Tahoma, Geneva, sans-serif;\">category here.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article provides you with steps to update your email routing via your SpamTitan Firewall \u00a0 \u00a0 You recently moved your domain from one Control Panel to another and your emails suddenly stopped working?\u00a0\u00a0The reason for this is most likely because the SpamTitan Firewall is still routing your email to&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1193],"ht-kb-tag":[336,470,480,868,937,1070],"class_list":["post-24043","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email-setup-config","ht_kb_tag-email","ht_kb_tag-hosting","ht_kb_tag-how-to","ht_kb_tag-routing","ht_kb_tag-spamtitan","ht_kb_tag-update"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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