{"id":24044,"date":"2022-02-02T14:17:01","date_gmt":"2022-02-02T14:17:01","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/spamtitan-how-to-update-spam-score\/"},"modified":"2023-10-19T13:03:25","modified_gmt":"2023-10-19T13:03:25","slug":"spamtitan-how-to-update-spam-score","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-update-spam-score\/","title":{"rendered":"SpamTitan: How to update Spam Score"},"content":{"rendered":"<blockquote><p><span style=\"font-family: Tahoma, Geneva, sans-serif;\">This article provides you with steps to update your Spam Score via SpamTitan Firewall<\/span><\/p><\/blockquote>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"font-size: 16px;\">When evaluating messages SpamTitan applies hundreds of rules in order to arrive at an overall spam score for the message. By default, SpamTitan sets the spam threshold score at 5. If you find that this setting is too aggressive, or not aggressive enough then you can change the threshold on a per domain basis.<\/span><\/span><\/p>\n<ul style=\"list-style-type: square;\">\n<li><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"font-size: 16px;\">Any mail scoring above the threshold is considered spam and is quarantine (by default).\u00a0<\/span><\/span><\/li>\n<li><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"font-size: 16px;\">All messages scoring below the threshold will be considered legitimate and passed onto the recipient(s).\u00a0<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"font-size: 16px;\">Below we provide you with steps to update your domain spam score should you run into issues with your mails.<\/span><\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif !important; font-weight: 400; line-height: 30.625px; color: inherit; margin: 0px; font-size: 1.17em; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 1<\/strong>&#8211; Login to your 1-grid Customer Zone.<\/span><\/span><\/h3>\n<ul style=\"box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: outside disc; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; color: #333333; font-family: Tahoma, Verdana, Segoe, sans-serif; font-size: 16px;\">\n<li style=\"box-sizing: border-box; font-size: 16px !important; line-height: 20.8px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 14px;\">Go to <a style=\"box-sizing: border-box; background-color: transparent; color: #2753d7; text-decoration: none; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/1-grid.com\/client\/clientarea.php\">https:\/\/1-grid.com\/client\/clientarea.php<\/a>\u00a0<\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-size: 16px !important; line-height: 20.8px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 14px;\">Enter your registered email address and password provided during your application.<\/span><\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif !important; font-weight: 400; line-height: 30.625px; color: inherit; margin: 0px; font-size: 1.17em; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 2\u00a0<\/strong>&#8211; Hover over <strong style=\"box-sizing: border-box; font-weight: bold;\">Services<\/strong> and click<strong style=\"box-sizing: border-box; font-weight: bold;\">\u00a0SpamTitan Firewall<\/strong><\/span><\/span><\/h3>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"box-sizing: content-box; border: 1px solid #cccccc; max-width: 100%; width: 677px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039321500\/original\/Q-473fkIh2yTTLaflUj7eqKJhPAY0oHNwQ.png?1586434361\" data-attachment=\"[object Object]\" data-id=\"33039321500\" \/><\/span><br style=\"box-sizing: border-box;\" \/><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px !important; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; color: #183247; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif !important; font-weight: 400; line-height: 30.625px; color: inherit; margin: 0px; font-size: 1.17em; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 3\u00a0<\/strong>&#8211; Next to the relevant domain click on <strong style=\"box-sizing: border-box; font-weight: bold;\">Update Spam Score<\/strong><\/span><\/span><\/h3>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 671px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039322581\/original\/-n9IkTldKZUtETFYnF7LBdWBGJCUsLQDfQ.png?1586436007\" data-id=\"33039322054\" \/><\/strong><\/span><\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<h3 style=\"box-sizing: border-box; font-weight: 400; line-height: 30.625px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 4\u00a0<\/strong>&#8211; Select a spam score from the drop-down menu ans click <strong>Update<\/strong>.<\/span><\/span><\/h3>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 540px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039322371\/original\/nqlB_5z9zRHhkk_FjFThlSkmTmfZxO2s3Q.png?1586435734\" data-id=\"33039322068\" \/><\/strong><\/span><br \/>\n<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: Tahoma,Geneva,sans-serif;\"><span style=\"box-sizing: border-box; color: #183247; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"box-sizing: border-box; font-weight: bold; color: #333333; font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\"><span style=\"box-sizing: border-box; font-size: 16px;\">TIP:<\/span><\/strong><span style=\"box-sizing: border-box; font-size: 16px;\"><span style=\"box-sizing: border-box; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\">\u00a0For more articles on SpamTitan Firewall please see our <\/span><\/span><\/span><\/span><a style=\"box-sizing: border-box; color: #2c5cc5; text-decoration: none; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;\" href=\"https:\/\/1-grid.com\/knowledge?post_type=post&amp;s=SpamTitan+Firewall\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"box-sizing: border-box; font-size: 16px; font-family: Tahoma, Geneva, sans-serif;\">category here.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article provides you with steps to update your Spam Score via SpamTitan Firewall \u00a0 \u00a0 When evaluating messages SpamTitan applies hundreds of rules in order to arrive at an overall spam score for the message. By default, SpamTitan sets the spam threshold score at 5. If you find that&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173],"ht-kb-tag":[263,336,344,480,881,935,937,1070],"class_list":["post-24044","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_tag-customer-zone","ht_kb_tag-email","ht_kb_tag-email-hosting","ht_kb_tag-how-to","ht_kb_tag-score","ht_kb_tag-spam","ht_kb_tag-spamtitan","ht_kb_tag-update"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SpamTitan: How to update Spam Score - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Update SpamTitan Spam Score securely and efficiently using our step by step detailed guide: 1-grid Knowledge Base\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-update-spam-score\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SpamTitan: How to update Spam Score - 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