{"id":24115,"date":"2022-02-02T14:20:07","date_gmt":"2022-02-02T14:20:07","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/cpanel-your-ip-address-has-changed-error\/"},"modified":"2023-03-07T10:27:10","modified_gmt":"2023-03-07T10:27:10","slug":"cpanel-your-ip-address-has-changed-error","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/cpanel-your-ip-address-has-changed-error\/","title":{"rendered":"cPanel: Your IP address has changed error"},"content":{"rendered":"<blockquote><p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">This article provides you with information regarding the common error &#8220;Your IP has changed&#8221; via cPanel.<\/span><\/p><\/blockquote>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"width: 304px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040042895\/original\/wJKUqs1D95ws455rNMge1baJhHfphLPetA.png?1588148449\" data-attachment=\"[object Object]\" data-id=\"33040042895\" \/><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><strong><span style=\"font-size: 24px;\">What causes this error ?<\/span><\/strong><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; font-size: 13px;\">If you are getting error like the one below when trying to access cPanel or your Webmail (on cPanel accounts), you most likely are using Internet provider which is providing you with dynamic IP address or with very quickly changing IP address.<br \/>\n<\/span><\/p>\n<p><span style=\"font-size: 13px;\"><span style=\"font-family: Helvetica, sans-serif;\">This is more common on mobile Internet connections but it can happen also on desktop computers with short IP leases (<strong>NOTE:<\/strong> The restriction (error you see) is a default security from cPanel, which prevents your account from being hijacked.)<\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><strong><span style=\"font-size: 24px;\">How to Fix this error?<\/span><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 12px;\">If you have a mobile connection like LTE you can also try and set your APN to unrestricted as <a href=\"https:\/\/community.telkom.co.za\/t5\/LTE-3G\/Unrestricted-APN-for-LTE\/td-p\/16013\" target=\"_blank\" rel=\"noreferrer noopener\">per this article.<\/a><\/span><\/span><\/li>\n<li><span style=\"font-size: 12px;\"><span style=\"font-family: Helvetica,sans-serif;\">In order to go around this issue, without asking your ISP to give you a static IP or without going through VPN\/Proxy, please use the following alternative links for your cPanel, and Webmail:<\/span><\/span><\/li>\n<li><span style=\"font-size: 12px;\"><span style=\"font-family: Helvetica,sans-serif;\"><strong>cPanel access<\/strong> &#8211; <a href=\"https:\/\/server_name:2083\/\" rel=\"noreferrer\">https:\/\/server_name:2083\/<\/a> &#8211; where you need to replace server_name with the name of the server on which your account has been activated<\/span><\/span><\/li>\n<li><span style=\"font-family: Helvetica, sans-serif; font-size: 12px;\"><strong>Webmail<\/strong> &#8211; <a href=\"https:\/\/server_name:2096\/\" rel=\"noreferrer\">https:\/\/server_name:2096\/<\/a> &#8211; where you need to replace server_name with the name of the server on which your account has been activated<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 24px;\"><strong>Other things to check which might be causing this error:<\/strong><\/span><\/span><\/p>\n<div style=\"margin-bottom: 0px; margin-left: 0px; padding: 0px;\">\n<ul>\n<li>\n<div style=\"margin-bottom: 0px; padding: 0px;\"><span style=\"font-family: Helvetica, sans-serif; font-size: 12px;\">The date on your computer is set incorrectly or in the future causing the session to expire<\/span><\/div>\n<\/li>\n<li>\n<div style=\"margin-bottom: 0px; padding: 0px;\"><span style=\"font-size: 12px;\"><span style=\"font-family: Helvetica,sans-serif;\">Having a software\/plugin\/setting that blocks third party cookies aggressively (things like anti-virus software)<\/span><\/span><\/div>\n<\/li>\n<li>\n<div style=\"margin-bottom: 0px; padding: 0px;\"><span style=\"font-size: 12px;\"><span style=\"font-family: Helvetica,sans-serif;\">Your browser is not set to accept cookies (browser settings)<\/span><\/span><\/div>\n<\/li>\n<li>\n<div style=\"margin-bottom: 0px; padding: 0px;\"><span style=\"font-size: 12px;\"><span style=\"font-family: Helvetica,sans-serif;\">You have some sort of proxy service\/ firewall configured (service like sucuri\/ cloudflare services might need to be bypassed.)<\/span><\/span><\/div>\n<\/li>\n<li>\n<div style=\"margin-bottom: 0px; padding: 0px;\"><span style=\"font-family: Helvetica, sans-serif; font-size: 12px;\">Your IP is dynamically changing (typically office network set up\/ Short IP leases to modem\/router)<\/span><\/div>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<div style=\"margin-bottom: 0px; padding: 0px;\"><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/div>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><strong><span style=\"font-size: 12px;\">TIP:<\/span><\/strong><span style=\"font-size: 12px;\">\u00a0If you go through all of the above steps and checks and you are still experiencing issues, please check with your ISP provider and see if they can give you IPs that do not expire so quickly or provide you with a temporary static IP <\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<\/div>\n<div style=\"margin-bottom: 0px; margin-left: 0px; padding: 0px;\"><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/div>\n<p><span style=\"font-size: 24px;\"><strong><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article provides you with information regarding the common error &#8220;Your IP has changed&#8221; via cPanel. \u00a0 \u00a0 What causes this error ? \u00a0 If you are getting error like the one below when trying to access cPanel or your Webmail (on cPanel accounts), you most likely are using Internet&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1198],"ht-kb-tag":[73,180,233,238,369,470,541,604,1161],"class_list":["post-24115","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cpanel","ht_kb_tag-address","ht_kb_tag-change","ht_kb_tag-control-panel","ht_kb_tag-cpanel","ht_kb_tag-error","ht_kb_tag-hosting","ht_kb_tag-ip","ht_kb_tag-manage-address","ht_kb_tag-your"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>cPanel: Your IP address has changed error -<\/title>\n<meta name=\"description\" content=\"This article provides you with information regarding the common error &quot;Your IP has changed&quot; via cPanel. 1-grid Knowledge Base\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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