{"id":24296,"date":"2022-02-02T14:28:26","date_gmt":"2022-02-02T14:28:26","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/wordpress-troubleshooting-themes-and-plugins\/"},"modified":"2023-08-31T07:57:14","modified_gmt":"2023-08-31T07:57:14","slug":"wordpress-troubleshooting-themes-and-plugins","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/wordpress-troubleshooting-themes-and-plugins\/","title":{"rendered":"WordPress: Troubleshooting Themes and Plugins"},"content":{"rendered":"<blockquote><p><span style=\"color: #000000;\">This article is for advanced users that understand the file structure of WordPress core files on the host. It provides you with information on how to troubleshoot \u00a0issues with your themes and plugins.<\/span><\/p><\/blockquote>\n<p><span style=\"font-size: 16px;\"><span style=\"color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 1em; margin-left: 0px; font-weight: 200; font-size: 1.1em; color: #666666; font-family: 'Open Sans', sans-serif; text-align: start; text-indent: 0px;\"><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">Most CMS&#8217;s like WordPress, Drupal, Joomla can detect if a theme or plugin is missing. Occasionally a broken theme or plugin will disable the site so badly that it is impossible to login to fix the problem from the dashboard. If this is the problem then there are 2 ways to repair the site.<\/span><\/span><\/p>\n<ul style=\"box-sizing: border-box; margin-bottom: 1em; margin-left: 0px; padding: 0px 0px 0px 40px; color: #666666; font-family: 'Open Sans', sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px; list-style-type: square;\">\n<li style=\"box-sizing: border-box; font-weight: 200; margin-bottom: 0.2em; margin-left: 0px;\"><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">Rename the folder that contains the plugin or theme.<\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-weight: 200; margin-bottom: 0.2em; margin-left: 0px;\"><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">Edit the database.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-weight: 400; text-align: start; text-indent: 0px;\">The easiest way is to rename the offending folder.\u00a0<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-weight: 400; text-align: start; text-indent: 0px;\">If it is a problem with a theme, navigate to the correct directory. For <strong>WordPress<\/strong> it is <strong>\/wp-content\/themes\/<\/strong> simply rename the problem directory and re test the installation.<\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 1em; margin-left: 0px; font-weight: 200; font-size: 1.1em; color: #666666; font-family: 'Open Sans', sans-serif; text-align: start; text-indent: 0px;\"><span style=\"font-size: 16px;\"><span style=\"color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 1em; margin-left: 0px; font-weight: 200; font-size: 1.1em; color: #666666; font-family: 'Open Sans', sans-serif; text-align: start; text-indent: 0px;\"><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">If the problem is with a plugin, navigate to the correct directory for the plugin and rename the problem folder. For <strong>WordPress\u00a0<\/strong>it is<strong>\u00a0\/wp-content\/plugins\/<\/strong><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 1em; margin-left: 0px; font-weight: 200; font-size: 1.1em; color: #666666; font-family: 'Open Sans', sans-serif; text-align: start; text-indent: 0px;\"><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">When renaming a directory does not solve the problem open <strong>phpMyAdmin<\/strong> and select the correct database, if you&#8217;re not sure check the config file. Using WordPress as our example, the file would be named wp-config.php file.<\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 1em; margin-left: 0px; font-weight: 200; font-size: 1.1em; color: #666666; font-family: 'Open Sans', sans-serif; text-align: start; text-indent: 0px;\"><span style=\"font-size: 16px;\"><span style=\"color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\"><br style=\"box-sizing: border-box;\" \/><span style=\"color: #000000;\">Once <strong>phpMyAdmin<\/strong> is open with the correct database find the correct table:<\/span><\/span><\/span><\/span><\/p>\n<ul style=\"list-style-type: square;\">\n<li style=\"box-sizing: border-box; margin-bottom: 1em; font-weight: 200; font-size: 1.1em; color: #666666; font-family: 'Open Sans', sans-serif; text-align: start; text-indent: 0px;\"><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<span style=\"color: #000000;\">In this case it would be <strong>wp_options<\/strong>, choose browse, then edit the &#8216;template&#8217; and the &#8216;stylesheet&#8217; tables, specifically lines 45 and 46.\u00a0<\/span><\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; margin-bottom: 1em; font-weight: 200; font-size: 1.1em; color: #666666; font-family: 'Open Sans', sans-serif; text-align: start; text-indent: 0px;\"><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">Change the name to &#8220;twentyten&#8221; which is the default theme and click go. This will allow you to log into the back end and continue building your site.<\/span><\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box; margin-bottom: 1em; margin-left: 0px; font-weight: 200; font-size: 1.1em; color: #666666; font-family: 'Open Sans', sans-serif; text-align: start; text-indent: 0px;\"><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\"><strong>INFO:\u00a0<\/strong>Make sure after you have fixed the problems you delete unneeded files.<\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 1em; margin-left: 0px; font-weight: 200; font-size: 1.1em; color: #666666; font-family: 'Open Sans', sans-serif; text-align: start; text-indent: 0px;\"><span style=\"font-size: 16px; color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\">If neither of these solutions fixed the issue then turn your search towards the scripts forums.<\/span><\/span><\/p>\n<ul style=\"box-sizing: border-box; margin-bottom: 1em; margin-left: 0px; padding: 0px 0px 0px 40px; color: #666666; font-family: 'Open Sans', sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;\">\n<li style=\"box-sizing: border-box; font-weight: 200; margin-bottom: 0.2em; margin-left: 0px;\"><span style=\"font-size: 16px;\"><span style=\"color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\"><a style=\"box-sizing: border-box; color: #0d53b4; cursor: pointer;\" href=\"http:\/\/wordpress.org\/support\/\" target=\"_blank\" rel=\"noopener\">WordPress Support Forum.<\/a><\/span><\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-weight: 200; margin-bottom: 0.2em; margin-left: 0px;\"><span style=\"font-size: 16px;\"><span style=\"color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\"><a style=\"box-sizing: border-box; color: #0d53b4; cursor: pointer;\" href=\"http:\/\/drupal.org\/forum\" target=\"_blank\" rel=\"noopener\">Drupal Support Forum<\/a><\/span><\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-weight: 200; margin-bottom: 0.2em; margin-left: 0px;\"><span style=\"font-size: 16px;\"><span style=\"color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\"><a style=\"box-sizing: border-box; color: #5f92dc; cursor: pointer; transition: color 0.3s cubic-bezier(0.96, 0.39, 0.1, 0.76) 0s;\" href=\"http:\/\/forum.joomla.org\/\" target=\"_blank\" rel=\"noopener\">Joomla Support Forum<\/a><\/span><\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-weight: 200; margin-bottom: 0.2em; margin-left: 0px;\"><span style=\"font-size: 16px;\"><span style=\"color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\"><a style=\"box-sizing: border-box; color: #0d53b4; cursor: pointer;\" href=\"http:\/\/www.zen-cart.com\/forum\/\" target=\"_blank\" rel=\"noopener\">Zen Cart Support Forum<\/a><\/span><\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-weight: 200; margin-bottom: 0.2em; margin-left: 0px;\"><span style=\"font-size: 16px;\"><span style=\"color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\"><a style=\"box-sizing: border-box; color: #0d53b4; cursor: pointer;\" href=\"http:\/\/forums.oscommerce.com\/\" target=\"_blank\" rel=\"noopener\">OS Commerce Support Forum<\/a><\/span><\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-weight: 200; margin-bottom: 0.2em; margin-left: 0px;\"><span style=\"font-size: 16px;\"><span style=\"color: #000000;\"><span style=\"font-family: Helvetica,sans-serif;\"><a style=\"box-sizing: border-box; color: #0d53b4; cursor: pointer;\" href=\"http:\/\/tomatocart.com\/community\/forum.html\" target=\"_blank\" rel=\"noopener\">Tomato Cart Support Forum<\/a><\/span><\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-weight: 200; margin-bottom: 0.2em; margin-left: 0px;\"><span style=\"color: #000000;\"><a style=\"box-sizing: border-box; color: #0d53b4; cursor: pointer;\" href=\"http:\/\/concrete5.org\/community\/forums\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: Helvetica, sans-serif; font-size: 16px;\">Concrete5 Support Forum<\/span><\/a><\/span><\/li>\n<\/ul>\n<hr \/>\n<p style=\"box-sizing: border-box; margin-bottom: 1em; margin-left: 0px; font-weight: 200; font-size: 1.1em; color: #666666; font-family: 'Open Sans', sans-serif; text-align: start; text-indent: 0px;\"><strong style=\"box-sizing: border-box; font-weight: bold; text-align: start; text-indent: 0px; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-size: 13px;\">TIP:\u00a0<\/strong><span style=\"box-sizing: border-box; font-weight: 400; text-align: start; text-indent: 0px; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-size: 13px;\">Please see more articles regarding WordPress\u00a0<\/span><a style=\"box-sizing: border-box; color: #2c5cc5; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px; font-size: 13px;\" href=\"https:\/\/1-grid.com\/knowledge?post_type=post&amp;s=WordPress\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><span style=\"box-sizing: border-box; font-weight: 400; text-align: start; text-indent: 0px; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-size: 13px;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article is for advanced users that understand the file structure of WordPress core files on the host. It provides you with information on how to troubleshoot \u00a0issues with your themes and plugins. \u00a0 Most CMS&#8217;s like WordPress, Drupal, Joomla can detect if a theme or plugin is missing. Occasionally&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1201],"ht-kb-tag":[90,470,480,749,750,1006,1044,1046,1150],"class_list":["post-24296","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting-website","ht_kb_tag-and","ht_kb_tag-hosting","ht_kb_tag-how-to","ht_kb_tag-plugin","ht_kb_tag-plugins","ht_kb_tag-themes","ht_kb_tag-troubleshoot","ht_kb_tag-troubleshooting","ht_kb_tag-wordpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WordPress: Troubleshooting Themes and Plugins -<\/title>\n<meta name=\"description\" content=\"This article is for advanced users that understand the file structure of WordPress core files on the host. 1-grid Knowledge Base\" \/>\n<meta name=\"robots\" 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