{"id":24389,"date":"2022-02-02T14:33:20","date_gmt":"2022-02-02T14:33:20","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/plesk-how-to-customize-web-server-error-pages\/"},"modified":"2023-08-30T12:28:44","modified_gmt":"2023-08-30T12:28:44","slug":"plesk-how-to-customize-web-server-error-pages","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/plesk-how-to-customize-web-server-error-pages\/","title":{"rendered":"Plesk: How to customize web server error pages"},"content":{"rendered":"<blockquote><p><span style=\"color: #000000;\">This article provides you with steps to customize you error pages in Plesk.<\/span><\/p><\/blockquote>\n<p><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"201\"><span style=\"color: #000000;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"font-family: Helvetica,sans-serif;\">Step 1<\/span><\/strong><span style=\"font-family: Helvetica,sans-serif;\">&#8211; Login to Plesk.<\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"201\"><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<ul style=\"box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"204\">\n<li style=\"box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;\"><span style=\"color: #000000;\"><span style=\"box-sizing: border-box; font-size: 14px;\">Login with username and password received when you completed your application.<\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;\"><span style=\"color: #000000;\"><span style=\"box-sizing: border-box; font-size: 14px;\">Alternatively you can also see how to login via <a href=\"https:\/\/1-grid.com\/knowledge\/plesk-how-do-i-login-via-customer-zone\/\" target=\"_blank\" rel=\"noreferrer noopener\">1-grid Customer Zone here<\/a><\/span><\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"207\"><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p data-identifyelement=\"207\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"209\"><span style=\"color: #000000;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"box-sizing: content-box; border: 1px solid #cccccc; max-width: 100%; width: 357px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039221089\/original\/2in67HCwfRWRi0I-ft1gpZ0UDR_j--UFYQ.png?1586260912\" data-id=\"33039221089\"><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"209\"><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p data-identifyelement=\"201\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"font-family: Helvetica,sans-serif;\">Step 2&nbsp;<\/span><\/strong><span style=\"font-family: Helvetica,sans-serif;\">&#8211; Click on Hosting and DNS then Hosting Settings.<\/span><\/span><\/span><\/p>\n<p data-identifyelement=\"201\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><span style=\"font-family: Helvetica,sans-serif;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 646px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039221590\/original\/LcwLbjyYZOs2oUGJcyBybmyrpHKAVySvUg.png?1586261594\" data-id=\"33039221566\"><\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 18px; word-break: normal; overflow-wrap: break-word; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\"><span style=\"box-sizing: border-box;\"><strong style=\"color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-size: 18px; font-weight: bold; box-sizing: border-box;\"><span style=\"font-family: Helvetica,sans-serif;\">Step 3&nbsp;<\/span><\/strong><span style=\"color: #183247;\"><span style=\"font-size: 18px;\">&#8211; Make sure that Custom error documents is enabled and click <strong>Apply<\/strong>.<\/span><\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 629px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039221743\/original\/4_imZ8V3c8j5MWpURA5dsvvYulRRlngc0g.png?1586261844\"><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 18px; word-break: normal; overflow-wrap: break-word; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\"><span style=\"box-sizing: border-box;\"><strong style=\"color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-size: 18px; font-weight: bold; box-sizing: border-box;\"><span style=\"font-family: Helvetica,sans-serif;\">Step 4&nbsp;<\/span><\/strong><span style=\"color: #183247;\"><span style=\"font-size: 18px;\">&#8211; <span style=\"font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\">Go to <strong>File Manage<\/strong>r &gt; httpdocs and&nbsp;<\/span><b style=\"color: #222222; font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\">create<\/b><span style=\"font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\">&nbsp;your&nbsp;<\/span><b style=\"color: #222222; font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\">custom error pages<\/b><span style=\"font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\">.<\/span>&nbsp;<\/span><\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 18px; word-break: normal; overflow-wrap: break-word; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; line-height: 18px; word-break: normal; overflow-wrap: break-word; text-align: start; text-indent: 0px;\" data-identifyelement=\"201\"><span style=\"color: #000000;\"><span style=\"box-sizing: border-box;\"><span style=\"color: #183247;\"><span style=\"font-size: 18px;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 641px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039221907\/original\/RxDP3eN9H1HjhriYalvyB2XWtskHCt3klQ.png?1586262054\" data-id=\"33039221812\"><\/span><\/span><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\">&nbsp;<\/span><\/p>\n<ul style=\"list-style-type: square;\">\n<li><span style=\"color: #000000;\">To use a custom HTML document located in directory other than error_docs on a domain, select URL in the Type menu and enter the path to your document in the Location field. The path should be relative to the virtual host root (that is, \\httpdocs).<\/span><\/li>\n<li><span style=\"color: #000000;\">For example, you have created a file <strong>bad_gateway.html<\/strong> and saved it in the my_errors directory located in the httpdocs. To use this file as an error document, the following path should be entered in the Location filed: \/my_errors\/bad_gateway.html.<\/span><\/li>\n<\/ul>\n<hr>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article provides you with steps to customize you error pages in Plesk. &nbsp; &nbsp; Step 1&#8211; Login to Plesk. &nbsp; Login with username and password received when you completed your application. Alternatively you can also see how to login via 1-grid Customer Zone here &nbsp; &nbsp; Step 2&nbsp;&#8211; Click&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[24],"ht-kb-tag":[264,369,371,470,480,1217,747,1108],"class_list":["post-24389","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-website","ht_kb_tag-customize","ht_kb_tag-error","ht_kb_tag-error-page","ht_kb_tag-hosting","ht_kb_tag-how-to","ht_kb_tag-pages","ht_kb_tag-plesk","ht_kb_tag-web-server"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Plesk: How to customize web server error pages - 1-grid Knowledge Base<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plesk: How to customize web server error pages - 1-grid Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"This article provides you with steps to customize you error pages in Plesk. &nbsp; &nbsp; Step 1&#8211; Login to Plesk. &nbsp; Login with username and password received when you completed your application. 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