{"id":24552,"date":"2025-10-24T13:52:49","date_gmt":"2025-10-24T13:52:49","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/"},"modified":"2026-01-26T08:10:39","modified_gmt":"2026-01-26T08:10:39","slug":"why-does-1-grid-send-invoices-at-different-times-of-the-month","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/","title":{"rendered":"A Guide to Invoices at 1-grid, and When to Expect Yours"},"content":{"rendered":"\n<p>At 1-grid, we understand how important it is for you to have clarity and consistency when it comes to billing, so we&#8217;re here to give you some insight into invoices at 1-grid and when to expect yours. You may have noticed that invoices arrive at different times of the month, and that\u2019s completely normal!&nbsp;<br>&nbsp;<br>This guide will explain why this happens, how 1-grid\u2019s billing cycle works, and how you can easily access, review, and manage your invoices online.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-74.png\" alt=\"a guide to invoices at 1-grid\" class=\"wp-image-33946\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">What is an Invoice?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">Why Are Invoices Important?<\/a><\/li><li class=\"\"><a href=\"#htoc-11\">How Does Invoicing Work at 1-grid?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111\">Benefits of Invoicing in Advance<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">Updating Your Payment Method or Invoice Due Date at 1-grid&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-updating-your-payment-method-before-an-invoice-due-date\">Updating Your Payment Method Before an Invoice Due Date&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-important-note-for-debit-orders-switches\">Important Note for Debit Orders Switches&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-changing-your-invoice-due-date\">Changing Your Invoice Due Date&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-11111\">Our Invoicing Process and Reminder Timelines&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-standard-invoicing-process\">Standard Invoicing Process&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-example-timeline\">Example Timeline&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-daily-reminder-schedule\">Daily Reminder Schedule&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-111111\">Where Do Invoices Go?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111\">How Can I View My Invoice?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111\">When to Contact 1-grid Billing Support&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111\">FAQs&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111\">Additional Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>What is an Invoice?&nbsp;<\/strong><\/h2>\n\n\n\n<p>An invoice is a formal payment request sent by 1-grid for <a href=\"https:\/\/1grid.co.za\/\"><strong>products or services<\/strong><\/a> you\u2019ve purchased, like your hosting plan, domain renewals, or add-ons.&nbsp;<\/p>\n\n\n\n<p>Each invoice may include, but is not limited to, <a href=\"https:\/\/www.investopedia.com\/terms\/i\/invoice.asp\"><strong>key information<\/strong><\/a> such as: &nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-tax-invoice-number-a-unique-reference-for-tracking\"><strong>Tax Invoice Number:<\/strong> A unique reference for tracking&nbsp;<\/li>\n\n\n\n<li id=\"htoc-payment-status-unpaid-or-paid\"><strong>Payment Status: <\/strong>UNPAID or PAID&nbsp;<\/li>\n\n\n\n<li id=\"htoc-due-date-the-date-the-payment-is-due\"><strong>Due Date:<\/strong> The date the payment is due&nbsp;<\/li>\n\n\n\n<li id=\"htoc-invoiced-to-registered-owner-of-the-1-grid-account\"><strong>Invoiced To: <\/strong>Registered owner of the 1-grid Account&nbsp;<\/li>\n\n\n\n<li id=\"htoc-pay-to-1-grid-business-details\"><strong>Pay To:<\/strong> 1-grid Business Details&nbsp;<\/li>\n\n\n\n<li id=\"htoc-invoice-date-the-date-the-invoice-was-created\"><strong>Invoice Date:<\/strong> The date the invoice was created&nbsp;<\/li>\n\n\n\n<li id=\"htoc-payment-method-your-preferred-method-of-payment\"><strong>Payment Method:<\/strong> Your preferred method of payment&nbsp;<\/li>\n\n\n\n<li id=\"htoc-invoice-items-the-product-or-service-billed-e-g-hosting-domain-ssl\"><strong>Invoice Items: <\/strong>The product or service billed (e.g., hosting, domain, SSL).&nbsp;\n<ul class=\"wp-block-list\">\n<li id=\"htoc-description-lists-the-product-or-service\">Description: Lists the product or service&nbsp;<\/li>\n\n\n\n<li id=\"htoc-amount-lists-the-total-amount-due-for-that-product-or-service\">Amount: Lists the total amount due for that product or service&nbsp;<\/li>\n\n\n\n<li id=\"htoc-sub-total-lists-the-total-of-all-products-or-services-before-vat\">Sub Total: Lists the total of all products or services before VAT&nbsp;<\/li>\n\n\n\n<li id=\"htoc-15-00-vat-indicates-the-total-amount-of-vat-due\">15.00% VAT: Indicates the total amount of VAT due&nbsp;<\/li>\n\n\n\n<li id=\"htoc-credit-indicates-any-credit-amount-available\">Credit: Indicates any credit amount available&nbsp;<\/li>\n\n\n\n<li id=\"htoc-total-indicates-the-total-amount-due-all-inclusive-of-the-above\">Total: Indicates the total amount due, all inclusive of the above&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"htoc-transaction-date-indicates-the-date-a-payment-was-made\"><strong>*Transaction Date: Indicates the date a payment was made<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-gateway-indicates-the-payment-gateway-used-e-g-payfast\"><strong>*Gateway: Indicates the payment gateway used (e.g. PayFast)<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-transaction-id-indicates-the-id-allocated-to-the-transaction-of-the-payment\"><strong>*Transaction ID: Indicates the ID allocated to the transaction of the payment<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-amount-indicates-the-amount-for-the-transaction\"><strong>*Amount:<\/strong> Indicates the amount for the transaction&nbsp;<\/li>\n\n\n\n<li id=\"htoc-balance-indicates-a-total-amount-still-due-on-the-invoice-after-any-transactions-etc\"><strong>Balance: <\/strong>Indicates a total amount still due on the invoice (after any transactions, etc.)&nbsp;<\/li>\n<\/ul>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file aligncenter\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Latest-Invoice-Example.pdf\" type=\"application\/pdf\" style=\"width:100%;height:620px\" aria-label=\"Embed of &lt;strong&gt;Latest Invoice Example&lt;\/strong&gt;.\"><\/object><a id=\"wp-block-file--media-5a772a1c-0e05-42c2-9438-e796dd677fc4\" href=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Latest-Invoice-Example.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Latest Invoice Example<\/strong><\/a><\/div>\n\n\n\n<p><strong>IMPORTANT: <\/strong>*Indicates any previous transactions applied to the invoice, perhaps as a part payment, etc. Which gets deducted from the Total due. When establishing the amount due, please always check the Balance on the invoice to make sure you are paying the correct amount.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>Why Are Invoices Important?<\/strong><\/h2>\n\n\n\n<p>Invoices serve as <strong><a href=\"https:\/\/en.wikipedia.org\/wiki\/Proof_of_purchase\">proof of purchase<\/a><\/strong> and are essential for:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-tracking-your-accounting-and-tax-records\">Tracking your <strong>accounting and tax records<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-keeping-your-services-active-and-payments-up-to-date\">Keeping your <strong>services active and payments up to date<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-maintaining-business-transparency-between-you-and-1-grid\">Maintaining <strong>business transparency<\/strong> between you and 1-grid.&nbsp;<br>&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>They also help ensure that you have a <strong>clear record of every renewal, upgrade, or service purchase<\/strong> for your account.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11\"><strong>How Does Invoicing Work at 1-grid?&nbsp;<\/strong><\/h2>\n\n\n\n<p>At 1-grid, each service has its own <strong>billing cycle<\/strong> based on the date it was activated or renewed. This means invoices for different products may be generated at different times of the month\/year.&nbsp;<\/p>\n\n\n\n<p>For example:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-your-domain-may-renew-annually-in-june\">Your <strong>domain<\/strong> may renew annually in June.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-your-hosting-plan-may-renew-monthly-on-the-15th\">Your <strong>hosting plan<\/strong> may renew monthly on the 15th.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-your-email-service-may-be-on-a-separate-schedule\">Your <strong>email service<\/strong> may be on a separate schedule.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Because every product is billed independently, your invoices are sent <strong>when each service reaches its renewal period<\/strong>, and not all at once. This allows us to make sure that you\u2019re billed the correct rate for the exact days for your product or service.&nbsp;<\/p>\n\n\n\n<p><strong>For Example: <\/strong>&nbsp;<br>&nbsp;<br>If you purchased a <a href=\"https:\/\/1grid.co.za\/hosting\/wordpress-hosting\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>WordPress Hosting<\/strong><\/a> on the 13th of February, an invoice will be generated for the initial purchase, and your following invoice will be sent to you on the 13th of March and so forth.&nbsp;<\/p>\n\n\n\n<p><strong>TIP: <\/strong>For products or services with <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-or-update-your-debit-order-details\/\" target=\"_blank\" rel=\"noreferrer noopener\">Debit Order<\/a> <\/strong>as the payment method, these invoices are automatically due on the 1st of the month, <em>keeping in mind that it will typically be tracked to allow deduction on the first working day after this date, should it fall on the weekend<\/em>. This means, if you purchase a product or service on the 15th, you will be billed on that date at a pro-rate, and then all future invoices will be due on the 1st of the following month, and thereafter.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111\"><strong>Benefits of Invoicing in Advance<\/strong><\/h2>\n\n\n\n<p>1-grid sends invoices <strong>in advance<\/strong> (approximately<strong> 5 to<\/strong> <strong>7 days before<\/strong> the due date for products and services, and often up to <strong>60 days before<\/strong> renewal for domains) to ensure you have enough time to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-review-your-billing-details-and-make-changes-if-needed\"><strong>Review your billing details<\/strong> and make changes if needed.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-update-payment-methods-e-g-card-details-or-direct-eft\"><strong>Update payment methods<\/strong> (e.g., card details or direct EFT).&nbsp;<\/li>\n\n\n\n<li id=\"htoc-prevent-service-interruption-by-paying-before-the-due-date\"><strong>Prevent service interruption<\/strong> by paying before the due date.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>This proactive approach gives customers full control over their payments, renewals, and avoids last-minute billing stress, giving you one less thing to worry about.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111\"><strong>Updating Your Payment Method or Invoice Due Date at 1-grid&nbsp;<\/strong><\/h2>\n\n\n\n<p>At 1-grid, we make it easy to manage your payments and billing preferences so you can stay in full control of your account without unnecessary admin or delays.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-updating-your-payment-method-before-an-invoice-due-date\"><strong><em><a href=\"https:\/\/1grid.co.za\/knowledge\/how-do-i-update-my-payment-method\/\">Updating<\/a> Your <a href=\"https:\/\/1grid.co.za\/knowledge\/easy-to-use-payment-methods\/\">Payment Method<\/a> Before an Invoice Due Date<\/em><\/strong>&nbsp;<\/h6>\n\n\n\n<p>If you update your <strong>payment method<\/strong> after an invoice has been generated, but before the due date, you <strong>don\u2019t need to request a new invoice<\/strong>.&nbsp;<br>&nbsp;<br>Your billing details remain the same, and the updated payment method will automatically apply to the current invoice once it\u2019s processed.&nbsp;<\/p>\n\n\n\n<p>This means you can switch between Debit Order, PayFast, or EFT payments confidently, knowing your changes take effect seamlessly.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-important-note-for-debit-orders-switches\"><strong><em>Important Note for <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-or-update-your-debit-order-details\/\">Debit Orders Switches<\/a><\/em><\/strong>&nbsp;<\/h6>\n\n\n\n<p>If you use <strong>Debit Order<\/strong> as your payment method, please ensure you update it <strong>at least 7 days before the scheduled debit date (due date)<\/strong>.&nbsp;<br>&nbsp;<br>This ensures your new banking details are verified and processed in time for your next billing cycle, helping you avoid any payment delays or service interruptions.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-changing-your-invoice-due-date\"><strong><em>Changing Your Invoice Due Date<\/em><\/strong>&nbsp;<\/h6>\n\n\n\n<p>If you\u2019d like to change your <strong>invoice due date<\/strong>, our team will <strong>pro-rate your billing<\/strong> to cover the transition period around the change.&nbsp;<br>&nbsp;<br>This adjustment ensures a smooth and accurate handover between billing cycles, without overpayment or disruption to your services.&nbsp;<br>&nbsp;<br><strong>IMPORTANT: <\/strong>At 1-grid, we\u2019re committed to giving you <strong>flexibility, transparency, and control<\/strong> over your payments. Whether you\u2019re updating your debit order, switching to another payment method, or requesting a billing adjustment, our process is designed to keep your services active and your experience effortless.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111\"><strong>Our Invoicing Process and Reminder Timelines&nbsp;<\/strong><\/h2>\n\n\n\n<p>At 1-grid, we\u2019re committed to helping you manage your account with confidence and ease with our invoicing. To keep your services active and uninterrupted, we follow a <strong>consistent, transparent invoicing process<\/strong> supported by automated reminders, giving you plenty of time to review, plan, and pay before any action is required.&nbsp;<\/p>\n\n\n\n<p>Our invoicing and reminder system ensures you\u2019re always informed about upcoming payments and due dates, reducing the risk of missed invoices or unexpected service interruptions.&nbsp;<br>&nbsp;<br>To stay informed about our<strong> Domain Renewal<\/strong> timelines, please visit our quick guides: &nbsp;<br>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/domains-why-are-my-invoices-sent-60-days-in-advance\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Understanding Invoicing for Domain Renewals at 1-grid<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/domains-how-to-view-domain-renewal-status\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Understanding Domain Auto-Renew Statuses and How to View Yours<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-standard-invoicing-process\"><strong>Standard Invoicing Process<\/strong>&nbsp;<\/h6>\n\n\n\n<p>Here\u2019s how our monthly billing cycle works:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-invoice-issued-your-main-invoices-are-automatically-generated-and-sent-on-the-24th-or-25th-of-each-month\"><strong>Invoice Issued:<\/strong> Your main invoices are automatically generated and sent <strong>on the 24th or 25th of each month<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-first-reminder-sent-7-days-after-the-invoice-is-issued-reminding-you-that-payment-is-due-soon\"><strong>First Reminder:<\/strong> Sent <strong>7 days<\/strong> after the invoice is issued, reminding you that payment is due soon.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-overdue-reminder-sent-4-days-after-the-first-reminder-if-payment-hasn-t-yet-been-received\"><strong>Overdue Reminder:<\/strong> Sent <strong>4 days<\/strong> after the first reminder if payment hasn\u2019t yet been received.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-final-notice-amp-suspension-warning-if-payment-remains-outstanding-a-final-notice-is-sent-before-your-services-are-temporarily-suspended-in-line-with-the-reminder-timeline-below\"><strong>Final Notice &amp; Suspension Warning:<\/strong> If payment remains outstanding, a <strong>final notice<\/strong> is sent before your services are <strong>temporarily suspended<\/strong> in line with the reminder timeline below.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>This process helps maintain uninterrupted access to your hosting, email, and domain services, while also ensuring fairness and consistency for all customers.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-example-timeline\"><strong>Example Timeline<\/strong>&nbsp;<\/h6>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Date<\/strong>&nbsp;<\/td><td><strong>Time<\/strong>&nbsp;<\/td><td><strong>Notification Type<\/strong>&nbsp;<\/td><\/tr><tr><td>24\/09\/2025&nbsp;<\/td><td>01:54&nbsp;<\/td><td>Customer Invoice \u2013 <em>Payment Ref 25297<\/em>&nbsp;<\/td><\/tr><tr><td>30\/09\/2025&nbsp;<\/td><td>05:47&nbsp;<\/td><td>Reminder \u2013 Your invoice is due soon&nbsp;<\/td><\/tr><tr><td>04\/10\/2025&nbsp;<\/td><td>05:18&nbsp;<\/td><td>First Invoice Reminder \u2013 <em>Action required (invoice overdue)<\/em>&nbsp;<\/td><\/tr><tr><td>15\/10\/2025&nbsp;<\/td><td>05:16&nbsp;<\/td><td>Final Notice \u2013 Invoice is overdue&nbsp;<\/td><\/tr><tr><td>16\/10\/2025&nbsp;<\/td><td>09:18&nbsp;<\/td><td>Service Suspension Notification&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-daily-reminder-schedule\"><strong>Daily Reminder Schedule<\/strong>&nbsp;<\/h6>\n\n\n\n<p>Our automated <strong>reminder system runs every day at 5 a.m.<\/strong>, including weekends and public holidays.&nbsp;<\/p>\n\n\n\n<p>This ensures consistent communication and provides every customer with <strong>timely updates<\/strong> so they can take action before services are affected.&nbsp;<\/p>\n\n\n\n<p><strong>Why This Matters<\/strong>&nbsp;<\/p>\n\n\n\n<p>By following a clear, predictable invoicing and reminder process, we help you:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-plan-ahead-you-ll-always-know-when-to-expect-your-next-invoice\"><strong>Plan:<\/strong> You\u2019ll always know when to expect your next invoice.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-stay-informed-multiple-reminders-ensure-you-never-miss-a-due-date\"><strong>Stay Informed:<\/strong> Multiple reminders ensure you never miss a due date.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-avoid-interruptions-early-notice-gives-you-time-to-act-before-any-suspension\"><strong>Avoid Interruptions:<\/strong> Early notice with 1-grid invoices gives you time to act before any <a href=\"https:\/\/1grid.co.za\/knowledge\/suspensions\/\"><strong>suspension<\/strong><\/a>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-manage-services-easily-log-in-anytime-to-view-or-pay-invoices-directly-via-the-customer-zone\"><strong>Manage Services Easily:<\/strong> Log in anytime to view or pay invoices directly via the <strong>Customer Zone<\/strong>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>Where Do Invoices Go?&nbsp;<\/strong><\/h2>\n\n\n\n<p>All invoices are automatically:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-emailed-to-the-primary-contact-email-address-on-your-1-grid-account\"><strong>Emailed<\/strong> to the <strong>primary contact email address<\/strong> on your 1-grid account.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-available-anytime-in-your-customer-zone-under-billing-my-invoices\"><strong>Available<\/strong> anytime in your <strong><a href=\"https:\/\/1-grid.com\/client\/clientarea.php\">Customer Zone<\/a><\/strong> under <strong>Billing \u2192 <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-do-i-view-my-invoices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Invoices<\/strong><\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>If you can\u2019t find 1-grid invoices in your Inbox, check your <strong>Spam or Trash folder<\/strong>, or log in to the Customer Zone for instant access.&nbsp;<\/p>\n\n\n\n<p><strong>TIP: <\/strong>You can also<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">add a Sub-Account to your 1-grid account<\/a><\/strong> as an alternate email address from the primary contact to receive billing information and invoices, such as when you need your Accounting or Finance Team to receive and attend to these on your behalf.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111\"><strong>How Can I View My Invoice?&nbsp;<\/strong><\/h2>\n\n\n\n<p>It matters to us that you spend less time worrying about when your next payment is due or struggling to find your invoice, so we\u2019ve got you covered with<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-do-i-view-my-invoices\/\" target=\"_blank\" rel=\"noreferrer noopener\">this guide<\/a><\/strong> to make it easy for you to view or download your invoice directly from your <a href=\"https:\/\/1-grid.com\/client\/clientarea.php\"><strong>Customer Zone<\/strong><\/a>.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111\"><strong>When to Contact 1-grid Billing Support&nbsp;<\/strong><\/h2>\n\n\n\n<p>Contact our Team if:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-you-received-duplicate-invoices-or-incorrect-billing-dates\">You received <strong>duplicate invoices<\/strong> or <strong>incorrect billing dates<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-your-payment-hasn-t-reflected-after-the-standard-processing-time\">Your payment hasn\u2019t reflected after the standard processing time.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-you-want-to-consolidate-your-billing-dates-for-convenience-by-switching-to-debit-order\">You want to <strong>consolidate<\/strong> your billing dates for convenience by switching to Debit Order.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111\"><strong>FAQs&nbsp;<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What happens if I miss a payment?<\/strong><\/summary>\n<p id=\"htoc-1111111111\">If payment isn\u2019t made by the due date, your service may be temporarily suspended until the invoice is settled.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I change my billing date?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-11111111111\">In some cases, yes. Contact our Billing Support Team to discuss available options.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Where can I download old invoices?<\/strong><\/summary>\n<p id=\"htoc-111111111111\">You can access all past invoices directly through your <strong>Customer Zone \u2192 Billing \u2192 My Invoices<\/strong>.&nbsp;<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111\"><strong>Additional Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/easy-to-use-payment-methods\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Our Easy-to-Use Payment Methods at 1-grid&nbsp;<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-do-i-update-my-payment-method\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How Do I Update My Payment Method?<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-check-your-billing-cycle\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Checking Your Billing Cycle via Your Customer Zone<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/introducing-the-1-grid-android-application\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Introducing the 1-grid Android Application<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=pay&amp;ht-kb-search=1&amp;lang=\"><strong>Payment FAQs<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111111\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Understanding how 1-grid invoices work with us doesn\u2019t have to feel complicated with this easy-to-understand guide. Stuck? Contact our Billing Team for clarity and guidance (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At 1-grid, we understand how important it is for you to have clarity and consistency when it comes to billing, so we&#8217;re here to give you some insight into invoices at 1-grid and when to expect yours. You may have noticed that invoices arrive at different times of the month,&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[6,9,1179],"ht-kb-tag":[36,292,293,1209,539,1210,1211,660,685,893,1003,1016,1134],"class_list":["post-24552","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-billing","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-1-grid","ht_kb_tag-different","ht_kb_tag-different-time","ht_kb_tag-does","ht_kb_tag-invoice","ht_kb_tag-invoices","ht_kb_tag-month","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-of","ht_kb_tag-send","ht_kb_tag-the","ht_kb_tag-time","ht_kb_tag-why"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A Guide to Invoices at 1-grid, and When to Expect Yours 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