{"id":24557,"date":"2025-10-27T13:00:49","date_gmt":"2025-10-27T13:00:49","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/where-to-view-download-your-latest-statement-information\/"},"modified":"2026-01-26T08:17:22","modified_gmt":"2026-01-26T08:17:22","slug":"requesting-your-1grid-account-statement","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/requesting-your-1grid-account-statement\/","title":{"rendered":"Requesting Your 1-grid Account Statement"},"content":{"rendered":"\n<p>At 1-grid, we believe managing your <a href=\"https:\/\/1grid.co.za\/hosting\/\"><strong>hosting<\/strong><\/a>,&nbsp;<a href=\"https:\/\/1grid.co.za\/professional-email\/\"><strong>email<\/strong><\/a>, or&nbsp;<a href=\"https:\/\/1grid.co.za\/domains\/domain-name-registration\/\"><strong>domain<\/strong><\/a> services should be simple and transparent. This is why it matters to us to make requesting your 1-grid <strong>account statement<\/strong> easy, giving you a clear view of your billing history, payments received, and any outstanding balances, all in one place.&nbsp;<\/p>\n\n\n\n<p>By requesting your latest statement, you can <strong>stay informed<\/strong>, <strong>track payments<\/strong>, and <strong>keep your account up to date<\/strong>, all without having to worry about the status of your account.&nbsp;<\/p>\n\n\n\n<p>This guide will provide you with information on <strong>what an account statement is<\/strong>, <strong>why these matter<\/strong> and <strong>how you can request yours<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-78.png\" alt=\"requesting your 1-grid account statement\" class=\"wp-image-33965\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">What Is an Account Statement?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">Why Are Account Statements Important?&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-track-your-payment-history-see-which-invoices-are-paid-pending-or-overdue\">Track Your Payment History <\/a><\/li><li class=\"\"><a href=\"#htoc-manage-business-finances-use-statements-for-accounting-or-reconciliation\">Manage Business Finances<\/a><\/li><li class=\"\"><a href=\"#htoc-ensure-transparency-always-know-what-s-been-billed-and-when\">Ensure Transparency <\/a><\/li><li class=\"\"><a href=\"#htoc-simplify-communication-easily-share-statements-with-your-finance-team-or-bookkeeper\">Simplify Communication <\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-11\">How to Request Your 1-grid Account Statement&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">Security and Transparency&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111\">When to Contact 1-grid Billing Support&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111\">FAQs&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111\">Additional Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>What Is an Account Statement?&nbsp;<\/strong><\/h2>\n\n\n\n<p>An <strong>account statement<\/strong> is a summary of all billing activities on your 1-grid account for a specific period. It includes:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-invoices-issued-and-paid\"><strong>Invoices issued and paid.<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-outstanding-balances\"><strong>Outstanding balances.<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-credits-debits-and-refunds-applied\"><strong>Credits, debits, and refunds applied.<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-payment-references-and-dates\"><strong>Payment references and dates.<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>In short, it\u2019s your <strong>financial snapshot<\/strong>, helping you keep track of your hosting, email and domain expenses in one convenient document.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>Why Are Account Statements Important?&nbsp;<\/strong><\/h2>\n\n\n\n<p>Account statements are an essential part of transparent billing and<strong> <a href=\"https:\/\/www.dictionary.com\/browse\/recordkeeping\">record-keeping<\/a><\/strong>.&nbsp;<br>&nbsp;<br>They help you:&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-track-your-payment-history-see-which-invoices-are-paid-pending-or-overdue\"><strong>Track Your Payment History<\/strong> <\/h6>\n\n\n\n<p id=\"htoc-track-your-payment-history-see-which-invoices-are-paid-pending-or-overdue\">See which invoices are paid, pending, or overdue.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-manage-business-finances-use-statements-for-accounting-or-reconciliation\"><strong>Manage Business Finances<\/strong><\/h6>\n\n\n\n<p id=\"htoc-manage-business-finances-use-statements-for-accounting-or-reconciliation\">Use statements for accounting or reconciliation.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-ensure-transparency-always-know-what-s-been-billed-and-when\"><strong>Ensure Transparency<\/strong> <\/h6>\n\n\n\n<p id=\"htoc-ensure-transparency-always-know-what-s-been-billed-and-when\">Always know what\u2019s been billed and when.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-simplify-communication-easily-share-statements-with-your-finance-team-or-bookkeeper\"><strong>Simplify Communication<\/strong> <\/h6>\n\n\n\n<p id=\"htoc-simplify-communication-easily-share-statements-with-your-finance-team-or-bookkeeper\">Easily share statements with your Finance team or Bookkeeper.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11\"><strong>How to Request Your 1-grid Account Statement&nbsp;<\/strong><\/h2>\n\n\n\n<p>At 1-grid, it is our priority to ensure that the information reflected in your Account Statement is accurate. This means that our Team diligently downloads this for you, checks it, and then sends it to you via your primary registered email address whenever you request this.&nbsp;<\/p>\n\n\n\n<p>Here\u2019s how it works:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-statement-request-received-via-email-at-billing-1-grid-com-or-via-phone\">Statement Request received via email at <strong><a href=\"mailto:billing@1-grid.com\" target=\"_blank\" rel=\"noreferrer noopener\">billing@1-grid.com<\/a> <\/strong>or via phone.&nbsp;\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111\">Include: <em>Period required&nbsp;<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"htoc-our-team-will-manually-reconcile-this-for-you-and-send-this-to-you-via-email\">Our Team will manually reconcile this for you and send this to you via email.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li id=\"htoc-1111111111111\"><\/li>\n<\/ol>\n\n\n\n<p>This ensures accurate reporting of your payment history on your 1-grid account and the <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\">security<\/a> <\/strong>of your information.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111\"><strong>Security and Transparency&nbsp;<\/strong><\/h2>\n\n\n\n<p>At 1-grid, your data security is our priority. This means that statements can only be requested by authorised account holders.&nbsp;<\/p>\n\n\n\n<p>You can trust that your financial data is:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-protected-from-unauthorised-access\"><strong>Protected from <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>unauthorised access<\/strong><\/a><strong>.<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-accessible-only-by-the-right-people\"><strong>Accessible only to the right people.<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-always-up-to-date-with-real-time-transaction-information\"><strong>Always up to date<\/strong> with real-time transaction information.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>IMPORTANT: If you need your statement sent to a different contact or email address, you can<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">invite a new user<\/a> <\/strong>to your account and add them as a sub-account or<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">add a technical\/support contact<\/a> <\/strong>to allow them different levels of access to your account and support on your behalf. This keeps your account secure while giving the right people access to logins, support, account functions, technical functions and management.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111\"><strong>When to Contact 1-grid Billing Support&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>Contact our Team with a follow-up if:&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-notice-discrepancies-between-your-statement-and-invoices\">Notice discrepancies between your statement and invoices.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-can-t-access-or-download-your-statement-from-the-email-you-received-from-them\">Can\u2019t access or download your statement from the email you received from them.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-need-assistance-understanding-your-billing-activity\">Need assistance understanding your billing activity.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>FAQs&nbsp;<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How often are statements updated?<\/strong><\/summary>\n<p id=\"htoc-1111111\">Your account statement updates automatically with each payment, refund, or new invoice.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I request older statements?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-11111111\">Yes, you can request older, past statements. They may take a little longer to consolidate, so please allow our Team some time to process these for you.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What\u2019s the difference between an invoice and a statement?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-111111111\">An<a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\"> <strong>invoice<\/strong> <\/a>is a request for payment for a specific service. A <strong>statement<\/strong> is a summary of all transactions (invoices, payments, and credits) over time.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What happens if I find discrepancies?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-1111111111\">Our Billing Team will reach out to our Finance Team to have them generate a more in-depth statement for additional review and consolidation to be done before sending this to you. This, however, means some additional time would be needed, and it is important to be specific when highlighting your concerns to our Team.&nbsp;<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111\"><strong>Additional Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=pay&amp;ht-kb-search=1&amp;lang=\"><strong>Everything You Need to Know About Payments at 1-grid<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=suspension&amp;ht-kb-search=1&amp;lang=\"><strong>Suspensions at 1-grid, and How to Deal with These<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Requesting and understanding your 1-grid Account Statement doesn\u2019t have to feel complicated with this easy-to-understand guide. Stuck? Contact our Billing Team for clarity and guidance (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At 1-grid, we believe managing your hosting,&nbsp;email, or&nbsp;domain services should be simple and transparent. This is why it matters to us to make requesting your 1-grid account statement easy, giving you a clear view of your billing history, payments received, and any outstanding balances, all in one place.&nbsp; By requesting&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[6],"ht-kb-tag":[1458,519,1210,562,1548,1264,1546,955,1547],"class_list":["post-24557","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-billing","ht_kb_tag-account-management","ht_kb_tag-information","ht_kb_tag-invoices","ht_kb_tag-latest","ht_kb_tag-payment-allocations","ht_kb_tag-payments","ht_kb_tag-request-an-account-statement","ht_kb_tag-statement","ht_kb_tag-statements"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Requesting Your 1-grid Account Statement - 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