{"id":24560,"date":"2025-10-30T14:11:58","date_gmt":"2025-10-30T14:11:58","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/ad-blockers-might-prevent-3d-secure-payments\/"},"modified":"2025-10-30T14:12:00","modified_gmt":"2025-10-30T14:12:00","slug":"ad-blockers-might-prevent-3d-secure-payments","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/ad-blockers-might-prevent-3d-secure-payments\/","title":{"rendered":"Ad-Blockers Might Prevent 3D Secure Payments"},"content":{"rendered":"\n<p>At 1-grid, your online safety and uninterrupted services are our top priority. When making secure payments online, whether by <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-with-credit-card\/\" target=\"_blank\" rel=\"noreferrer noopener\">credit card<\/a> <\/strong>or <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-with-instant-eft\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instant EFT<\/a> <\/strong>through<strong> <a href=\"https:\/\/payfast.io\/\" target=\"_blank\" rel=\"noreferrer noopener\">PayFast<\/a><\/strong>, you\u2019ll be prompted to verify your transaction using <strong>3D Secure authentication<\/strong> (like Visa Secure or Mastercard SecureCode).\u00a0<\/p>\n\n\n\n<p>However, <strong><a href=\"https:\/\/adblockplus.org\/\">ad-blockers<\/a> or certain <a href=\"https:\/\/www.google.com\/search?q=browser+extensions&amp;sca_esv=f1b1fe1a0ad9e49d&amp;rlz=1C1GCEU_enZA1059ZA1063&amp;sxsrf=AE3TifOWWJg7iqSrQCwkT4-FhzZGrbvRZQ%3A1761832484347&amp;ei=JG4DaZn4FJ_rhbIP_9fpsAE&amp;ved=0ahUKEwiZmoi7icyQAxWfdUEAHf9rGhYQ4dUDCBE&amp;uact=5&amp;oq=browser+extensions&amp;gs_lp=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&amp;sclient=gws-wiz-serp\">browser extensions<\/a><\/strong> can sometimes interfere with this step, preventing your payment from being completed successfully.\u00a0<\/p>\n\n\n\n<p>This guide explains what <strong>3D Secure<\/strong> is, how <strong>ad-blockers might affect payments<\/strong>, and the simple steps you can take to ensure a smooth, secure, and successful transaction every time.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-89.png\" alt=\"ad-blockers might be preventing 3D secure payments\" class=\"wp-image-34027\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">What Is 3D Secure (Visa Secure \/ Mastercard SecureCode)?<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">Mastercard SecureCode\/NetCode Explained<\/a><\/li><li class=\"\"><a href=\"#htoc-11\">Verified by Visa Explained\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-how-ad-blockers-might-prevent-3d-secure-payments\">How Ad-Blockers Might Prevent 3D Secure Payments&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-how-to-prevent-this-when-making-payment-online\">How to Prevent This When Making Payment Online\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-111\">When Your Security and Transparency\u00a0Are Top Priority<\/a><\/li><li class=\"\"><a href=\"#htoc-when-to-contact-1-grid-billing-support\">When to Contact 1-grid Billing Support&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-faqs\">FAQs<\/a><\/li><li class=\"\"><a href=\"#htoc-additional-resources\">Additional Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>What Is 3D Secure (Visa Secure \/ Mastercard SecureCode)?<\/strong><\/h2>\n\n\n\n<p>With your online safety as our top priority, all card and Instant EFT payments that are processed through <strong>PayFast<\/strong> use <strong>3D Secure technology<\/strong>, an added layer of authentication developed by <strong>Visa<\/strong> and <strong>Mastercard<\/strong>.\u00a0<\/p>\n\n\n\n<p>3D Secure, also known as <strong>Visa Secure<\/strong> (formerly \u201cVerified by Visa\u201d) or <strong>Mastercard SecureCode\/NetCode<\/strong> helps protect you from unauthorised card transactions by confirming your identity before processing your payment.&nbsp;<\/p>\n\n\n\n<p>When you make a payment, you\u2019ll see a secure pop-up or redirected page from your bank, prompting you to verify the transaction using a <strong>One-Time PIN (OTP)<\/strong> or your <strong>banking app<\/strong>. This step ensures only you can approve the purchase, reducing the risk of fraud.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>Mastercard SecureCode\/NetCode Explained<\/strong><\/h2>\n\n\n\n<p><strong>Mastercard SecureCode<\/strong> (sometimes called <strong>NetCode<\/strong>) is a private code that acts like an extra password for your card.\u00a0<br>\u00a0<br>When you pay online via PayFast, your bank sends a One-Time PIN or prompts you to authorise the payment in your mobile app.\u00a0<br>\u00a0<br>Once confirmed, your transaction is securely processed, and your <a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>invoice<\/strong><\/a> payment reflects instantly on your 1-grid account.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33033128192\/original\/eFJq0pCmQYc0r26Upfb67HJRFddOgN-VKA.png?1573638581\" alt=\"https:\/\/payfast.kayako.com\/base\/media\/url\/4mNjQUNUcfKFnpI6sqMUG6ZqcnNS3PWL\" style=\"width:312px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11\"><strong>Verified by Visa Explained\u00a0<\/strong><\/h2>\n\n\n\n<p><strong>Verified by Visa (now Visa Secure)<\/strong> works in a similar way where it verifies that you are the legitimate cardholder using your bank\u2019s secure verification method.\u00a0<br>\u00a0<br>This might involve entering a One-Time PIN or approving the payment via your banking app.\u00a0<br>\u00a0<br>This extra step gives you peace of mind knowing that your card details remain private, even when paying online.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33033128191\/original\/_AMnPv2uYYIccelnARQKKuWra81NSleQMQ.jpg?1573638580\" alt=\"https:\/\/payfast.kayako.com\/base\/media\/url\/Ds2sDx4rAEu3Sd1OfnwZ44eAnWcRvjku\" style=\"width:306px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-how-ad-blockers-might-prevent-3d-secure-payments\"><strong>How Ad-Blockers Might Prevent 3D Secure Payments<\/strong>&nbsp;<\/h2>\n\n\n\n<p>While <strong><a href=\"https:\/\/en.wikipedia.org\/wiki\/Ad_blocking\" target=\"_blank\" rel=\"noreferrer noopener\">ad-blockers<\/a> <\/strong>and <strong><a href=\"https:\/\/en.wikipedia.org\/wiki\/Browser_extension\" target=\"_blank\" rel=\"noreferrer noopener\">browser extensions<\/a> <\/strong>help protect your online privacy, they can sometimes <strong>interfere with secure payment pages<\/strong> like those used for 3D Secure authentication.\u00a0<\/p>\n\n\n\n<p>These tools may:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-block-the-secure-pop-up-from-your-bank\">Block the secure pop-up from your bank.\u00a0<\/li>\n\n\n\n<li id=\"htoc-prevent-redirects-to-the-3d-secure-verification-page\">Prevent redirects to the 3D Secure verification page.\u00a0<\/li>\n\n\n\n<li id=\"htoc-disrupt-the-loading-of-payfast-s-secure-payment-window\">Disrupt the loading of <strong><a href=\"https:\/\/payfast.io\/\">PayFast<\/a>\u2019s<\/strong> secure payment window.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>When this happens, your transaction may not complete successfully, or the page might appear to \u201cfreeze\u201d or \u201ctime out.\u201d&nbsp;<\/p>\n\n\n\n<p>TIP: If you use<strong> <a href=\"https:\/\/adblockplus.org\/\">AdBlock<\/a> Plus<\/strong>, please turn this off. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33033128193\/original\/Yiwhe2KHPCc5sVAokeTNwYDlu79y4MENAg.png?1573638581\" alt=\"\" style=\"width:338px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-how-to-prevent-this-when-making-payment-online\"><strong>How to Prevent This When Making Payment Online\u00a0<\/strong><\/h2>\n\n\n\n<p>To ensure smooth, secure payment processing, follow these steps.\u00a0<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-disable-your-ad-blocker-temporarily-before-starting-your-online-payment\"><strong>Disable your ad-blocker temporarily<\/strong> before starting your online payment.\u00a0<\/li>\n\n\n\n<li id=\"htoc-use-a-trusted-browser-such-as-chrome-firefox-or-edge-and-keep-it-up-to-date\"><strong>Use a trusted browser<\/strong> (such as Chrome, Firefox, or Edge) and keep it up to date.\u00a0<\/li>\n\n\n\n<li id=\"htoc-clear-your-browser-cache-and-cookies-before-retrying-your-payment\"><strong>Clear your browser cache and cookies<\/strong> before retrying your payment.\u00a0<\/li>\n\n\n\n<li id=\"htoc-ensure-pop-ups-are-allowed-for-payfast-and-your-bank-s-verification-page\"><strong>Ensure pop-ups are allowed<\/strong> for PayFast and your bank\u2019s verification page.\u00a0<\/li>\n\n\n\n<li id=\"htoc-check-your-internet-connection-and-avoid-public-wi-fi-when-making-payments\"><strong>Check your internet connection<\/strong> and avoid public Wi-Fi when making payments.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p><strong>TIP: <\/strong>You can <a href=\"https:\/\/en.wikipedia.org\/wiki\/Whitelist\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>whitelist<\/strong><\/a> PayFast by visiting its official domain (<a href=\"https:\/\/www.payfast.co.za\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/www.payfast.co.za<\/strong><\/a>) to allow it to load properly, even with your ad-blocker enabled.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111\"><strong>When Your Security and Transparency\u00a0Are Top Priority<\/strong><\/h2>\n\n\n\n<p>We know financial information is sensitive, and your trust matters. That\u2019s why all secure transactions with 1-grid are <strong>processed securely<\/strong> through <strong>PCI DSS-compliant payment gateways<\/strong>, ensuring your data remains safe and encrypted, making 3D Secure Payments a priority!\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-when-to-contact-1-grid-billing-support\"><strong>When to Contact 1-grid Billing Support<\/strong>&nbsp;<\/h2>\n\n\n\n<p><strong>Contact our Team if you:\u00a0<\/strong>\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-made-a-payment-that-didn-t-complete-due-to-a-3d-secure-block\">Made a payment that didn\u2019t complete due to a 3D Secure block,\u00a0<\/li>\n\n\n\n<li id=\"htoc-been-charged-but-your-payment-hasn-t-reflected-or\">Been charged, but your payment hasn\u2019t reflected, or\u00a0<\/li>\n\n\n\n<li id=\"htoc-tried-disabling-your-ad-blocker-but-still-encounter-verification-issues\">Tried disabling your ad-blocker, but still encounter verification issues\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-faqs\"><strong>FAQs<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I safely whitelist PayFast for payments?\u00a0<\/strong><\/summary>\n<p id=\"htoc-1111\">Yes, PayFast is a <strong>PCI DSS Level 1 compliant<\/strong> payment gateway; the highest global standard for payment security. You can safely whitelist <a href=\"https:\/\/www.payfast.co.za\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/www.payfast.co.za<\/strong><\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>My payment failed after 3D Secure verification. What should I do?<\/strong><\/summary>\n<p id=\"htoc-11111\">Retry your payment after clearing the cache and disabling your ad-blocker. If it still fails, contact <a href=\"mailto:billing@1-grid.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>billing@1-grid.com<\/strong><\/a> for quick resolution.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Which payment methods use 3D Secure?\u00a0<\/strong><\/summary>\n<p id=\"htoc-111111\">All card payments (Visa, Mastercard) and some <strong>Instant EFT<\/strong> transactions processed through <strong>PayFast<\/strong> require 3D Secure authentication for your protection.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-additional-resources\"><strong>Additional Resources<\/strong>&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-with-credit-card\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Paying Invoices with Credit Card<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/easy-to-use-payment-methods\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Easy-to-Use Payment Methods<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-with-instant-eft\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Paying Invoices with Instant EFT<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/why-pay-with-credit-card\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Why Pay with Credit Card?<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-credit-card-details\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Update Your Credit Card Details<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Invoicing at 1-grid Keeps Your Online and On Time<\/strong><\/a><strong>\u00a0<\/strong>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=suspension&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Avoiding Suspensions is Priority for Business<\/strong><\/a>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-need-additional-support\"><strong>Need Additional Support?<\/strong>&nbsp;<\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Figuring out why your secure payment won\u2019t work doesn\u2019t have to feel like a challenge with this easy-to-reference guide. Stuck? Contact our Billing Team for clarity and guidance (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At 1-grid, your online safety and uninterrupted services are our top priority. When making secure payments online, whether by credit card or Instant EFT through PayFast, you\u2019ll be prompted to verify your transaction using 3D Secure authentication (like Visa Secure or Mastercard SecureCode).\u00a0 However, ad-blockers or certain browser extensions can&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[6],"ht-kb-tag":[1263,1261,252,527,1262,660,728,1264,766,890],"class_list":["post-24560","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-billing","ht_kb_tag-3d","ht_kb_tag-ad-blocker","ht_kb_tag-credit-card","ht_kb_tag-instant-eft","ht_kb_tag-might","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-payment","ht_kb_tag-payments","ht_kb_tag-prevent","ht_kb_tag-secure"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ad-Blockers Might Prevent 3D Secure Payments - 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