{"id":24575,"date":"2022-02-02T14:41:43","date_gmt":"2022-02-02T14:41:43","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/"},"modified":"2023-04-12T13:43:29","modified_gmt":"2023-04-12T13:43:29","slug":"customer-zone-how-to-recover-a-lost-1-grid-password","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/","title":{"rendered":"Customer Zone: How to recover a lost 1-grid password"},"content":{"rendered":"<blockquote><p><span style=\"color: #000000;\"><span style=\"font-family: Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #fefefe; float: none; display: inline !important;\">This quick guide will show you the steps to recover your lost\u00a0<\/span><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 14px;\">Customer Zone <span style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #fefefe; float: none; display: inline !important;\">password.<\/span>\u00a0<\/span><\/span><\/span><\/p><\/blockquote>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 18px;\">There are two ways of updating your password to your 1-grid Customer Zone. \u00a0Should you have lost your password and you&#8217;re unable to login to your Customer Zone you can request a <strong>password reset<\/strong>. The other way is by <strong>updating your password<\/strong> from within your customer zone while already logged in. We will explore lost password rest below.<\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 24px;\"><strong>Lost Password reset<\/strong><\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 18px;\"><strong>Step 1 &#8211;\u00a0<\/strong>Go to 1-grid Customer Zone<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 16px;\"><span style=\"color: #000000;\">Follow the link address<\/span> <a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\">here\u00a0<\/a><span style=\"color: #000000;\">to go to your Customer Zone<\/span><\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><strong>Step 2 &#8211;\u00a0<\/strong>Click on <strong>Forgot Password<\/strong><\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-fil fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094534260\/original\/zAdz-YKe63HO8linRaOMvQ4DenUbLsFFCQ.png?1681306825\" width=\"357\" height=\"290\" data-id=\"33094534260\" \/><\/strong><\/span><\/span><span style=\"font-size: 18px;\"><br \/>\n<\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 18px;\"><strong>Step 3 &#8211;\u00a0<\/strong><\/span><span style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><span style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #fefefe; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\">Enter your registered email and click <strong>Submit<\/strong>.<\/span><\/span>\u00a0<\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-fil fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094534356\/original\/4kV8AlHnnO_Al2jbBeaPv0cQB7E0Gfailw.png?1681306908\" width=\"377\" height=\"248\" data-id=\"33094534356\" \/><\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><strong>**<\/strong> Should you have set a <strong>security question<\/strong> during your application this will be presented on the next screen. Once entered click <strong>Submit\u00a0<\/strong>again.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered\" style=\"width: 622px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33038953172\/original\/5si_ynD3EzUkBI02edyJ5bYF17xUNxQx-A.png?1585669012\" data-attachment=\"[object Object]\" data-id=\"33038953172\" \/><\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-size: 16px; font-family: Helvetica, sans-serif;\"><span style=\"color: #000000;\"><strong>INFO:<\/strong> If you are unable to remember your security questions&#8217; answer please contact our<\/span><a href=\"https:\/\/1-grid.com\/web-hosting\/#livechat\" target=\"_blank\" rel=\"noreferrer noopener\">\u00a0Support Center<\/a> <span style=\"color: #000000;\">so they may verify your \u00a0account details. Once verified they will be able to send the reset link to your registered email address.<\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><strong>Step 4\u00a0<\/strong>&#8211; You will then be sent a password reset link via email.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 16px;\"><span style=\"font-size: 18px;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered\" style=\"width: 616px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33038953401\/original\/KNNGWTY7L4TrbnUkwIqt9vtHPbZfCSpOQQ.png?1585669230\" data-attachment=\"[object Object]\" data-id=\"33038953401\" \/><\/span><\/span><br \/>\n<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 16px;\"><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 18px;\"><strong>TIP:<\/strong>\u00a0<\/span><\/span><span style=\"font-size: 16px; font-family: Helvetica, sans-serif;\">Please see our article here on how to <a href=\"https:\/\/1-grid.com\/knowledge\/customer-zone-update-your-1-grid-password-while-logged-in\/\" target=\"_blank\" rel=\"noreferrer noopener\">update your 1-grid password from within your Customer zone here.\u00a0<\/a><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This quick guide will show you the steps to recover your lost\u00a0Customer Zone password.\u00a0 \u00a0 \u00a0 There are two ways of updating your password to your 1-grid Customer Zone. \u00a0Should you have lost your password and you&#8217;re unable to login to your Customer Zone you can request a password reset&#8230;.<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9,1179],"ht-kb-tag":[36,480,590,660,723,817],"class_list":["post-24575","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-1-grid","ht_kb_tag-how-to","ht_kb_tag-lost","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-password","ht_kb_tag-recover"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Zone: How to recover a lost 1-grid password -<\/title>\n<meta name=\"description\" content=\"This quick guide will show you the steps to recover your lost\u00a0Customer Zone password.\u00a0Customer Zone: How to recover a lost 1-grid password\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Zone: How to recover a lost 1-grid password -\" \/>\n<meta property=\"og:description\" content=\"This quick guide will show you the steps to recover your lost\u00a0Customer Zone password.\u00a0Customer Zone: How to recover a lost 1-grid password\" \/>\n<meta property=\"og:url\" content=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\" \/>\n<meta property=\"og:site_name\" content=\"1-grid Knowledge Base\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/1grid.co.za\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-12T13:43:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094534260\/original\/zAdz-YKe63HO8linRaOMvQ4DenUbLsFFCQ.png?1681306825\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@1grid_hosting\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\",\"name\":\"Customer Zone: How to recover a lost 1-grid password -\",\"isPartOf\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#website\"},\"datePublished\":\"2022-02-02T14:41:43+00:00\",\"dateModified\":\"2023-04-12T13:43:29+00:00\",\"description\":\"This quick guide will show you the steps to recover your lost\u00a0Customer Zone password.\u00a0Customer Zone: How to recover a lost 1-grid password\",\"breadcrumb\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/1grid.co.za\/knowledge\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Zone: How to recover a lost 1-grid password\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#website\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/\",\"name\":\"1-Grid Domain Hosting Knowledge Base\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/1grid.co.za\/knowledge\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#organization\",\"name\":\"1-Grid Domain Hosting Knowledge Base\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg\",\"contentUrl\":\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg\",\"width\":100,\"height\":100,\"caption\":\"1-Grid Domain Hosting Knowledge Base\"},\"image\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/1grid.co.za\/\",\"https:\/\/twitter.com\/1grid_hosting\",\"https:\/\/www.instagram.com\/1grid_hosting\/\",\"https:\/\/za.linkedin.com\/company\/1-grid\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Zone: How to recover a lost 1-grid password -","description":"This quick guide will show you the steps to recover your lost\u00a0Customer Zone password.\u00a0Customer Zone: How to recover a lost 1-grid password","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/","og_locale":"en_US","og_type":"article","og_title":"Customer Zone: How to recover a lost 1-grid password -","og_description":"This quick guide will show you the steps to recover your lost\u00a0Customer Zone password.\u00a0Customer Zone: How to recover a lost 1-grid password","og_url":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/","og_site_name":"1-grid Knowledge Base","article_publisher":"https:\/\/www.facebook.com\/1grid.co.za\/","article_modified_time":"2023-04-12T13:43:29+00:00","og_image":[{"url":"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094534260\/original\/zAdz-YKe63HO8linRaOMvQ4DenUbLsFFCQ.png?1681306825"}],"twitter_card":"summary_large_image","twitter_site":"@1grid_hosting","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/","url":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/","name":"Customer Zone: How to recover a lost 1-grid password -","isPartOf":{"@id":"https:\/\/1grid.co.za\/knowledge\/#website"},"datePublished":"2022-02-02T14:41:43+00:00","dateModified":"2023-04-12T13:43:29+00:00","description":"This quick guide will show you the steps to recover your lost\u00a0Customer Zone password.\u00a0Customer Zone: How to recover a lost 1-grid password","breadcrumb":{"@id":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/1grid.co.za\/knowledge\/"},{"@type":"ListItem","position":2,"name":"Customer Zone: How to recover a lost 1-grid password"}]},{"@type":"WebSite","@id":"https:\/\/1grid.co.za\/knowledge\/#website","url":"https:\/\/1grid.co.za\/knowledge\/","name":"1-Grid Domain Hosting Knowledge Base","description":"","publisher":{"@id":"https:\/\/1grid.co.za\/knowledge\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/1grid.co.za\/knowledge\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/1grid.co.za\/knowledge\/#organization","name":"1-Grid Domain Hosting Knowledge Base","url":"https:\/\/1grid.co.za\/knowledge\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/","url":"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg","contentUrl":"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg","width":100,"height":100,"caption":"1-Grid Domain Hosting Knowledge Base"},"image":{"@id":"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/1grid.co.za\/","https:\/\/twitter.com\/1grid_hosting","https:\/\/www.instagram.com\/1grid_hosting\/","https:\/\/za.linkedin.com\/company\/1-grid"]}]}},"_links":{"self":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/24575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/comments?post=24575"}],"version-history":[{"count":2,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/24575\/revisions"}],"predecessor-version":[{"id":32596,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/24575\/revisions\/32596"}],"wp:attachment":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/media?parent=24575"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb-category?post=24575"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb-tag?post=24575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}