{"id":24576,"date":"2026-01-28T13:03:17","date_gmt":"2026-01-28T13:03:17","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/customer-zone-update-your-1-grid-password-while-logged-in\/"},"modified":"2026-01-28T13:03:19","modified_gmt":"2026-01-28T13:03:19","slug":"customer-zone-update-your-1-grid-password-while-logged-in","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/customer-zone-update-your-1-grid-password-while-logged-in\/","title":{"rendered":"Updating Your 1-grid Customer Zone Password While Logged In"},"content":{"rendered":"\n<p>Keeping your Customer Zone password secure is one of the simplest and most powerful ways to protect your 1-grid account, your services, and your personal information. Whether&nbsp;you\u2019re&nbsp;updating your password for security, peace of mind, or regular maintenance, the process is quick and straightforward when&nbsp;you\u2019re&nbsp;already logged in.&nbsp;<\/p>\n\n\n\n<p>Creating a password that is strong\u00a0and\u00a0using<strong>\u00a0<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Two-Factor Authentication (2FA)<\/strong><\/a><strong>\u00a0<\/strong>means even stronger protection of your account. Together, they reinforce the\u00a0strength of security for accessing\u00a0your account by reducing the risk of someone compromising your\u00a0password,\u00a0while adding\u00a0an extra layer of protection, just in case.\u00a0<\/p>\n\n\n\n<p>This guide will&nbsp;walk you step-by-step through how to update your 1-grid Customer Zone password while logged in, share practical tips for choosing a strong password, and help you feel confident that your account&nbsp;remains&nbsp;safe and in your control.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-26-1.png\" alt=\"Updating Your 1-grid Customer Zone Password While Logged In \" class=\"wp-image-34224\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-why-updating-your-password-matters\">Why Updating Your Password Matters&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-when-to-update-your-password\">When to Update Your Password&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-tips-for-choosing-a-strong-password\">Tips for Choosing a Strong Password&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-how-to-update-your-1-grid-customer-zone-password-logged-in\">How to Update Your 1-grid Customer Zone Password (Logged In)&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-1-log-in-to-your-customer-zone\">1: Log&nbsp;In&nbsp;to Your Customer Zone&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-2-access-your-account-information\">2: Access Your Account Information&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-3-change-your-password\">3: Change Your Password&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-our-scope-of-support\">Our&nbsp;Scope of Support&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-faqs\">FAQs&nbsp;&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-additional-resources\">Additional&nbsp;Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-why-updating-your-password-matters\"><strong>Why Updating Your Password Matters<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Keeping your<strong>&nbsp;<\/strong><a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone<\/strong><\/a>&nbsp;password fresh helps protect your account against&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>unauthorised access<\/strong><\/a>, improves your security posture, and gives you peace of mind. Whether&nbsp;you\u2019ve&nbsp;recently<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/deleting-a-sub-account-or-technical-contact-from-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>shared access<\/strong><\/a>, updated your devices, or just want stronger control, updating your password is a simple step with big benefits.&nbsp;<\/p>\n\n\n\n<p>You\u2019ll&nbsp;keep your account safer and&nbsp;maintain&nbsp;control over your services without hassle.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-when-to-update-your-password\"><strong>When to Update Your Password<\/strong>&nbsp;<\/h2>\n\n\n\n<p>You should update your password when:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-every-few-months-to-keep-it-fresh\">Every few months to keep it fresh\u00a0<\/li>\n\n\n\n<li id=\"htoc-your-account-may-have-been-exposed-on-another-system\">Your account may have been exposed on another system\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-shared-access-and-now-want-exclusive-control\">You<strong>\u00a0<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/deleting-a-sub-account-or-technical-contact-from-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>shared access<\/strong><\/a><strong>\u00a0<\/strong>and now want exclusive control\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-suspect-someone-else-might-know-your-current-password\">You suspect someone else might know your current password\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-simply-want-a-stronger-password-for-better-protection\">You simply want a stronger password for better protection\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-tips-for-choosing-a-strong-password\"><strong>Tips for Choosing a Strong Password<\/strong>&nbsp;<\/h2>\n\n\n\n<p>A&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/security-how-do-i-choose-a-good-password\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>strong password<\/strong><\/a><strong>&nbsp;<\/strong>makes your account significantly harder to compromise. When creating yours, aim to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-use-at-least-12-characters-for-better-protection\">Use\u00a0<strong>at least 12 characters<\/strong>\u00a0for better protection\u00a0<\/li>\n\n\n\n<li id=\"htoc-mix-uppercase-and-lowercase-letters\">Mix\u00a0<strong>uppercase and lowercase letters<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-include-at-least-one-symbol-e-g-amp\">Include\u00a0<strong>at least one symbol<\/strong>\u00a0(e.g.\u00a0#\u00a0$ !\u00a0% &amp;)\u00a0<\/li>\n\n\n\n<li id=\"htoc-avoid-dictionary-words-names-or-predictable-phrases\">Avoid\u00a0<strong>dictionary words, names, or predictable phrases<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-consider-using-a-password-manager-to-generate-and-store-it-securely\">Consider using a\u00a0<strong>password manager<\/strong>\u00a0to generate and store it securely\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>TIP:<\/strong>&nbsp;Stronger passwords reduce the risk of<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>unauthorised access<\/strong><\/a><strong>&nbsp;<\/strong>and give you greater peace of mind over your 1-grid account.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-how-to-update-your-1-grid-customer-zone-password-logged-in\"><strong>How to Update Your 1-grid Customer Zone Password (Logged In)<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Follow these steps while you are already logged into the Customer Zone:&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-1-log-in-to-your-customer-zone\"><strong>1: Log&nbsp;In&nbsp;to Your Customer Zone<\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-go-to-https-1-grid-com-client-clientarea-php\">Go to:\u00a0<a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1-grid.com\/client\/clientarea.php<\/strong><\/a>\u00a0<\/li>\n\n\n\n<li id=\"htoc-enter-your-registered-email-address-and-current-password\">Enter your registered email address and current password.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p><strong>TIP:&nbsp;<\/strong>Starting from a logged-in&nbsp;state&nbsp;helps you&nbsp;eliminate&nbsp;the need for<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>password resets<\/strong><\/a>&nbsp;or email loops.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-2-access-your-account-information\"><strong>2: Access Your Account Information<\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-in-the-customer-zone-dashboard-click-account-information\">In the Customer Zone dashboard, click\u00a0<strong>Account Information<\/strong>.\u00a0<\/li>\n\n\n\n<li id=\"htoc-1\">Click\u00a0<strong>Change Password<\/strong>.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-15-1.png\" alt=\"Select Account Information and then Change Password\" class=\"wp-image-34228\"\/><\/figure>\n<\/div>\n\n\n<ol class=\"wp-block-list\"><\/ol>\n\n\n\n<p><strong>TIP:&nbsp;<\/strong>This takes you to your core account controls, where password management lives.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-3-change-your-password\"><strong>3: Change Your Password<\/strong>&nbsp;<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-click-change-password\">Enter your\u00a0<strong>current password<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-enter-your-new-password\">Enter your\u00a0<strong>new password<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-confirm-your-new-password\">Confirm your\u00a0<strong>new password<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-click-save-changes\">Click\u00a0<strong>Save Changes<\/strong>\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-14-1.png\" alt=\"Change your password\" class=\"wp-image-34225\"\/><\/figure>\n<\/div>\n\n\n<p>You can also select&nbsp;<strong>Generate Password<\/strong>&nbsp;(if desired) to auto-create a strong, secure password.&nbsp;<\/p>\n\n\n\n<p><strong>IMPORTANT:&nbsp;<\/strong>Updating to a stronger password protects your account from unauthorised access.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-our-scope-of-support\"><strong>Our&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a><strong><\/strong>&nbsp;<\/h2>\n\n\n\n<p>If\u00a0you\u2019re\u00a0stuck and need any\u00a0additional\u00a0guidance or support,\u00a0here\u2019s\u00a0an outline of what we can do and what is not within\u00a0our<strong>\u00a0<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a>.\u00a0<\/p>\n\n\n\n<p><strong><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/#htoc-standard-support-included\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Included Support<\/strong><\/a><strong><\/strong>&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What We Can Help With<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Guiding you through updating your password\u00a0<\/li>\n\n\n\n<li>Helping with any errors during the update\u00a0<\/li>\n\n\n\n<li>Suggesting password best practices\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<p><strong><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/#htoc-11111111\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outside Our Scope<\/strong><\/a><strong><\/strong>&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What We Cannot Assist With<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Retrieve your existing password\u00a0<\/li>\n\n\n\n<li>Change your password on your behalf\u00a0<\/li>\n\n\n\n<li>Force password changes<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-faqs\"><strong>FAQs<\/strong><strong>&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: What if I forget my password and cannot log in?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-what-if-i-forget-my-password-and-cannot-log-in-use-the-forgot-password-option-on-the-login-page-to-reset-your-password-via-email\">Use the\u00a0<strong>Forgot Password<\/strong>\u00a0option on the login page to reset your password via email.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: Can I update my password on\u00a0my phone?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-can-i-update-my-password-on-my-phone-yes-you-can-update-your-password-from-any-device-using-a-browser-while-you-re-logged-in\">Yes, you can update your password from any device using a browser while\u00a0you\u2019re\u00a0logged\u00a0in.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: What happens if the passwords\u00a0don\u2019t\u00a0match?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-what-happens-if-the-passwords-don-t-match-you-will-see-an-error-prompting-you-to-re-enter-them-so-be-sure-your-entries-are-identical\">You will see an error prompting you to re-enter\u00a0them,\u00a0so be sure your entries are identical.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: Can I use a password generator?<\/strong><\/summary>\n<p id=\"htoc-q-can-i-use-a-password-generator-yes-the-generate-password-option-creates-a-strong-secure-password-for-you\">Yes, the\u00a0<strong>Generate Password<\/strong>\u00a0option creates a strong, secure password for you.\u00a0<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-additional-resources\"><strong>Additional&nbsp;Resources<\/strong>&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/security-how-do-i-choose-a-good-password\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Choosing a Strong Password<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Resetting Your 1-grid Password (if\u00a0you\u2019re\u00a0logged out)<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-keep-your-1grid-account-details-up-to-date\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Keeping Your 1-grid Account Details\u00a0Up to Date<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Preventing Unauthorised Access to Your Account<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-verify-your-1grid-account-for-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Verify Your 1-grid Support Account<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/\"><strong>Everything You Need to Know About Two-Factor Authentication (2FA)<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-need-additional-support\"><strong>Need Additional Support?<\/strong>&nbsp;<\/h2>\n\n\n\n<p><strong>We&#8217;re&nbsp;Here to&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Changing your password while logged into your Customer Zone&nbsp;doesn\u2019t&nbsp;have to&nbsp;feel&nbsp;like a challenge&nbsp;with&nbsp;this&nbsp;easy-to-reference guide. Stuck?&nbsp;Check out our&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of&nbsp;Support<\/strong><\/a>, and&nbsp;then contact our Support Team for&nbsp;further&nbsp;clarity and&nbsp;guidance&nbsp;(<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>).&nbsp;We&#8217;re&nbsp;ready&nbsp;to see how we can help!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Keeping your Customer Zone password secure is one of the simplest and most powerful ways to protect your 1-grid account, your services, and your personal information. Whether&nbsp;you\u2019re&nbsp;updating your password for security, peace of mind, or regular maintenance, the process is quick and straightforward when&nbsp;you\u2019re&nbsp;already logged in.&nbsp; Creating a password that&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9,1179],"ht-kb-tag":[36,1574,1452,263,1577,660,723,1597,1575,1070,1596],"class_list":["post-24576","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-1-grid","ht_kb_tag-2fa","ht_kb_tag-account-security","ht_kb_tag-customer-zone","ht_kb_tag-customer-zone-security","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-password","ht_kb_tag-password-tips","ht_kb_tag-two-factor-authentication","ht_kb_tag-update","ht_kb_tag-updating-password"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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