{"id":24577,"date":"2022-02-02T14:42:45","date_gmt":"2022-02-02T14:42:45","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/customer-zone-how-to-create-delete-ftp-accounts\/"},"modified":"2023-08-31T08:54:48","modified_gmt":"2023-08-31T08:54:48","slug":"customer-zone-how-to-create-delete-ftp-accounts","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-create-delete-ftp-accounts\/","title":{"rendered":"Customer Zone: How to create \/ delete FTP accounts"},"content":{"rendered":"<blockquote data-identifyelement=\"466\"><p><span style=\"color: #000000;\">This article provides you with step by step instruction on how create new and delete old FTP accounts.<\/span><\/p><\/blockquote>\n<p data-identifyelement=\"467\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"469\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><br style=\"box-sizing: border-box;\" \/><span style=\"color: #000000;\">Step 1- <\/span><\/strong><span style=\"color: #000000;\">Login to your 1-grid Customer Zone<\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"473\">\n<ul style=\"box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; list-style: outside disc; line-height: 17px; color: #333333; font-family: Tahoma, Verdana, Segoe, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"475\">\n<li style=\"box-sizing: border-box; line-height: 20.8px; font-size: 16px !important; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"box-sizing: border-box; font-size: 14px;\"><span style=\"color: #000000;\">Go to<\/span> <a style=\"box-sizing: border-box; background-color: transparent; color: #00c1dc; text-decoration: none; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/1-grid.com\/client\/clientarea.php\">https:\/\/1-grid.com\/client\/clientarea.php<\/a>\u00a0<\/span><\/li>\n<li style=\"box-sizing: border-box; line-height: 20.8px; font-size: 16px !important; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"box-sizing: border-box; font-size: 14px; color: #000000;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #fefefe; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\">Enter your email address and password you created during your application.\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"482\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"484\"><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-fil fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094038921\/original\/N3p9F4fMs91Y7ECXm-ykwoK5GRihM-V06w.png?1680511768\" width=\"350\" height=\"286\" data-attachment=\"[object Object]\" data-id=\"33094038921\" data-identifyelement=\"492\" \/><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"488\">\n<p data-identifyelement=\"490\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"490\"><span style=\"box-sizing: border-box; font-size: 18px; color: #000000;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 2-\u00a0<\/strong>Click <strong style=\"box-sizing: border-box; font-weight: bold;\">Services<\/strong><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"495\">\n<p data-identifyelement=\"495\"><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-fil fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094050302\/original\/uuC0ab6PDtA18XfU9FuziJmPXvrL_QgTLQ.png?1680521511\" width=\"565\" height=\"202\" data-id=\"33094050302\" \/><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"502\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"504\">\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif; font-weight: 400; line-height: 30.625px; color: #333333; margin: 0px; font-size: 1.17em; text-rendering: optimizelegibility; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"233\"><span style=\"box-sizing: border-box; font-size: 18px; color: #000000;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 3<\/strong><span style=\"box-sizing: border-box;\">&#8211;<\/span> Click <strong style=\"box-sizing: border-box; font-weight: bold;\">Manage Product\u00a0<\/strong>on the relevant service.<\/span><\/h3>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe; color: #183247;\" data-identifyelement=\"239\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe; color: #183247;\" data-identifyelement=\"241\"><span style=\"box-sizing: border-box; font-size: 24px;\"><a style=\"box-sizing: border-box; background-color: transparent; color: #2753d7; text-decoration: none; outline: -webkit-focus-ring-color auto 5px; outline-offset: -2px; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33038715635\/original\/2RHLqTM059MI9WQ_NEv-N1tMkwyW5jFcFA.jpeg?1585143513\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"fr-fic fr-dib aligncenter\" style=\"box-sizing: content-box; border: 1px solid #cccccc; max-width: 100%; width: 603px; height: 302.426px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33038889488\/original\/Lb3SjSkeDTgn3BkFACFPebnpLvCDvaTqYA.jpeg?1585571450\" data-id=\"33038889488\" \/><\/a><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #fefefe; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"514\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #fefefe; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"516\">\n<h3 data-identifyelement=\"233\"><\/h3>\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif; font-weight: 400; line-height: 30.625px; color: #333333; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;\" data-identifyelement=\"233\"><span style=\"box-sizing: border-box; font-size: 18px; color: #000000;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 4\u00a0<\/strong><span style=\"box-sizing: border-box;\">&#8211;<\/span> Click <strong style=\"box-sizing: border-box; font-weight: bold;\">FTP Accounts<\/strong>.<\/span><\/h3>\n<p data-identifyelement=\"523\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 494px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33038941153\/original\/Faj0Pg81WMK4JgeXl2MbGCoNoKrdcEAE3A.png?1585656657\" height=\"392\" data-id=\"33038941095\" \/><\/p>\n<p data-identifyelement=\"525\">\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif; font-weight: 400; line-height: 30.625px; color: #333333; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;\" data-identifyelement=\"233\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 5\u00a0<\/strong><span style=\"box-sizing: border-box;\">&#8211;<\/span> Create a new FTP account.<\/span><\/h3>\n<ul data-identifyelement=\"530\">\n<li><span style=\"box-sizing: border-box; font-size: 18px;\">Choose a FTP account login name and password.<\/span><\/li>\n<li><span style=\"box-sizing: border-box; font-size: 18px;\">Click <strong>Create<\/strong><\/span><\/li>\n<\/ul>\n<p data-identifyelement=\"536\">\n<p data-identifyelement=\"538\"><span style=\"box-sizing: border-box; font-size: 18px;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 543px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33038894042\/original\/SvxKQ4m3EB2clgeQkOaf8XP7GyiO2gFGMA.png?1585576566\" height=\"379\" data-id=\"33038893700\" \/><\/span><\/p>\n<p data-identifyelement=\"542\">\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif; font-weight: 400; line-height: 30.625px; color: #333333; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;\" data-identifyelement=\"233\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 6\u00a0<\/strong><span style=\"box-sizing: border-box;\">&#8211;<\/span> Delete an existing FTP account.<\/span><\/h3>\n<ul data-identifyelement=\"547\">\n<li><span style=\"box-sizing: border-box; font-size: 18px;\">To delete and existing FTP account simply click the trash icon next to the account.<\/span><\/li>\n<\/ul>\n<p data-identifyelement=\"550\">\n<p data-identifyelement=\"552\">\n<p data-identifyelement=\"554\"><span style=\"box-sizing: border-box; font-size: 18px;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 561px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33038894886\/original\/CYF9JbM6p1tNVGGi68emiy1wpLIDuwJRDA.png?1585577433\" height=\"391\" data-id=\"33038894416\" \/><\/span><\/p>\n<hr data-identifyelement=\"561\" \/>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px !important; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" data-identifyelement=\"562\"><span style=\"box-sizing: border-box; font-size: 16px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">TIP:<\/strong> More articles on your 1-grid Customer Zone can be found <a style=\"box-sizing: border-box; background-color: transparent; color: #2753d7; text-decoration: none; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/1-grid.com\/knowledge?post_type=post&amp;s=Customer+Zone%3A+Hosting\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>. Alternatively you can contact our Support Center by clicking <a href=\"https:\/\/1-grid.com\/web-hosting\/#livechat\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article provides you with step by step instruction on how create new and delete old FTP accounts. Step 1- Login to your 1-grid Customer Zone Go to https:\/\/1-grid.com\/client\/clientarea.php\u00a0 Enter your email address and password you created during your application.\u00a0\u00a0 Step 2-\u00a0Click Services Step 3&#8211; Click Manage Product\u00a0on the relevant&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1174],"ht-kb-tag":[58,279,434,480,660],"class_list":["post-24577","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-hosting","ht_kb_tag-account","ht_kb_tag-delete","ht_kb_tag-ftp","ht_kb_tag-how-to","ht_kb_tag-my-account-and-customer-zone"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Zone: How to create \/ delete FTP accounts -<\/title>\n<meta name=\"description\" content=\"This article 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