{"id":24580,"date":"2025-09-22T10:26:15","date_gmt":"2025-09-22T10:26:15","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/customer-zone-where-do-i-see-my-support-tickets-logged\/"},"modified":"2025-09-22T10:26:16","modified_gmt":"2025-09-22T10:26:16","slug":"viewing-your-logged-support-tickets-in-your-1grid-customer-zone","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/viewing-your-logged-support-tickets-in-your-1grid-customer-zone\/","title":{"rendered":"Viewing Your Logged Support Tickets in Your 1-grid Customer Zone"},"content":{"rendered":"\n<p>Viewing your logged support tickets and their statuses, like open, closed, and in between, in your 1-grid Customer Zone makes it easy to stay up to date with your queries and their progress with our Support Team. Here\u2019s how to find them, understand their status, and what to do if you need more assistance.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-19.png\" alt=\"\" class=\"wp-image-33595\"\/><\/figure>\n\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">Where to View Your Support Tickets in Your Customer Zone<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">Different Ticket Statuses, and What They Mean<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111\">FAQs&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111\">Additional Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>Where to View Your Support Tickets in Your Customer Zone<\/strong><\/h2>\n\n\n\n<p>1.&nbsp;<strong>Log in<\/strong>&nbsp;to your&nbsp;<a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone<\/strong><\/a>&nbsp;<br>2.&nbsp;<strong>Enter<\/strong> your <strong>Email Address<\/strong> and <strong>Password<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-1.png\" alt=\"\" class=\"wp-image-33600\"\/><\/figure>\n<\/div>\n\n\n<p><br>3. <strong>Navigate<\/strong> to <strong>Support<\/strong> \u2192 <strong>Tickets<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-16.png\" alt=\"\" class=\"wp-image-33604\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>Different Ticket Statuses, and What They Mean<\/strong><\/h2>\n\n\n\n<p>You will see all current ticket statuses that could apply to any of your Support Tickets under the <strong>View <\/strong>section, once you have navigated via <strong>Support<\/strong> to the <strong>Tickets <\/strong>dashboard.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-13.png\" alt=\"\" class=\"wp-image-33602\"\/><\/figure>\n<\/div>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>Being Processed<\/strong>&nbsp;<\/strong><\/summary>\n<p id=\"htoc-11\">We indicate the ticket as received, and it is either in \u201cOpen\u201d or \u201cPending\u201d status.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>This ticket has been Resolved<\/strong><\/strong><\/summary>\n<p id=\"htoc-111\">The ticket shows the issue is resolved and no further action is required, but you can reopen it within 8 hours without creating a new one.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong>Waiting \u2013 3<sup>rd<\/sup> Party Escalation Feedback<\/strong>&nbsp;<\/strong><\/strong><\/summary>\n<p id=\"htoc-1111\">This is when the issue has been escalated to a 3<sup>rd<\/sup> party vendor externally for further assistance or more information before we can offer a resolution.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong>Waiting \u2013 Internal Investigation Feedback<\/strong>&nbsp;<\/strong><\/strong><\/summary>\n<p id=\"htoc-11111\">We escalate the issue to another internal department for further assistance or action toward a resolution.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong>Pending Callback<\/strong>&nbsp;<\/strong><\/strong><\/summary>\n<p id=\"htoc-111111\">We mark the ticket for a call follow-up when we cannot resolve it immediately via the ticket and need a verbal discussion to move toward resolution.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong>This ticket has been Closed<\/strong>&nbsp;<\/strong><\/strong><\/summary>\n<p id=\"htoc-1111111\">We show this status when we have not received any response for further action or assistance, so we assume the issue is resolved. It does not reopen the ticket but instead creates a new one linked to the previous ticket and assigns you a new ticket number.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong>Waiting on Customer Feedback<\/strong>&nbsp;<\/strong><\/strong><\/summary>\n<p id=\"htoc-11111111\">This is when the ticket is waiting for further feedback from you as the customer before we can assist further or resolve the query in full.&nbsp;<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111\"><strong>FAQs&nbsp;<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: Can I provide feedback after the ticket is closed?<\/strong>&nbsp;<\/summary>\n<p id=\"htoc-1111111111\">Yes, your feedback response creates a new ticket for our Support Team and automatically links it to the previous ticket for easy reference.<\/p>\n\n\n\n<p id=\"htoc-it-is-important-to-note-that-this-will-however-create-a-new-ticket-number-so-when-you-follow-up-with-our-support-team-by-call-or-chat-make-sure-to-provide-them-with-both-ticket-numbers\">It is important to note that this will, however, create a new ticket number, so when you follow up with our Support Team by call or chat, make sure to provide them with both ticket numbers.&nbsp;&nbsp;<\/p>\n\n\n\n<p id=\"htoc-11111111111\">This makes it easier for them to find both and gain a clearer understanding of the issue and the progress.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: Why do tickets close automatically?<\/strong>&nbsp;<\/summary>\n<p id=\"htoc-111111111111\">It keeps the support queue efficient and focused on active queries, but we never lock you out of getting help.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111\"><strong>Additional Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/why-is-my-ticket-closed\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Why Is My Ticket Closed?<\/strong><\/a><strong>&nbsp;<\/strong><br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-log-a-new-support-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone: How to log a new Support Ticket?<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/introduction-to-the-1-grid-android-application\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Introduction to the 1-grid Android Application<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-do-i-view-and-log-support-tickets\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid APP: How do I view and log Support Tickets?<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-verify-your-1grid-account-for-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Verify Your 1-grid Account for Support<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-keep-your-1grid-account-details-up-to-date\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Keep Your 1-grid Account Details Up to Date<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Adding a Sub-Account or Technical Contact to Your 1-grid Account<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/deleting-a-sub-account-or-technical-contact-from-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Deleting a Sub-Account or Technical Contact from Your 1-grid Account<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Preventing Unauthorised Customers from Accessing 1-grid Support<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111111\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Navigating to and viewing your logged Support Tickets in your 1-grid Customer Zone doesn\u2019t have to feel like a maze, so this easy-to-understand guide makes it easy. Stuck? Contact our Support Team for help (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Viewing your logged support tickets and their statuses, like open, closed, and in between, in your 1-grid Customer Zone makes it easy to stay up to date with your queries and their progress with our Support Team. Here\u2019s how to find them, understand their status, and what to do if&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9,1179],"ht-kb-tag":[263,1460,660,1462,976,1453,1013,1461,1454,1014,1127],"class_list":["post-24580","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-customer-zone","ht_kb_tag-feedback","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-statuses","ht_kb_tag-support","ht_kb_tag-support-process","ht_kb_tag-ticket","ht_kb_tag-ticket-status","ht_kb_tag-ticket-support","ht_kb_tag-tickets","ht_kb_tag-where-do-i-view"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Viewing Your Logged Support Tickets in Your 1-grid Customer Zone -<\/title>\n<meta name=\"description\" content=\"Viewing your logged support tickets in the 1-grid Customer Zone is easy. 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