{"id":24590,"date":"2022-02-02T14:42:45","date_gmt":"2022-02-02T14:42:45","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/customer-zone-how-to-access-your-backups\/"},"modified":"2023-08-30T13:36:28","modified_gmt":"2023-08-30T13:36:28","slug":"customer-zone-how-to-access-your-backups","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-access-your-backups\/","title":{"rendered":"Customer Zone: How to access your backups"},"content":{"rendered":"<blockquote><p><span style=\"color: #000000;\">This quick guide will take you through the steps of accessing your backups through the customer zone. Please note that this is only for cPanel accounts.<\/span><\/p><\/blockquote>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 1-\u00a0<\/strong>Login to your 1-grid Customer Zone<\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\">\u00a0<\/span><\/p>\n<ul style=\"box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: outside disc; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; color: #333333; font-family: Tahoma, Verdana, Segoe, sans-serif; font-size: 16px;\">\n<li style=\"box-sizing: border-box; font-size: 16px !important; line-height: 20.8px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\"><span style=\"box-sizing: border-box; font-size: 14px;\"><span style=\"color: #000000;\">Go to<\/span> <a style=\"box-sizing: border-box; background-color: transparent; color: #00c1dc; text-decoration: none; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/1-grid.com\/client\/clientarea.php\">https:\/\/1-grid.com\/client\/clientarea.php<\/a>\u00a0<\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-size: 16px !important; line-height: 20.8px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"box-sizing: border-box; font-size: 14px;\"><span style=\"box-sizing: border-box; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;\">Enter your email address and password you created during your application.\u00a0<\/span>\u00a0<\/span><\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-fil fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094038921\/original\/N3p9F4fMs91Y7ECXm-ykwoK5GRihM-V06w.png?1680511768\" width=\"388\" height=\"317\" data-attachment=\"[object Object]\" data-id=\"33094038921\" data-identifyelement=\"492\" \/><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 2-\u00a0<\/strong>Click <strong style=\"box-sizing: border-box; font-weight: bold;\">Services<\/strong><\/span><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-fil fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094050302\/original\/uuC0ab6PDtA18XfU9FuziJmPXvrL_QgTLQ.png?1680521511\" width=\"542\" height=\"194\" data-id=\"33094050302\" \/><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\">\u00a0<\/span><\/p>\n<h3 data-identifyelement=\"233\"><\/h3>\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif; font-weight: 400; line-height: 30.625px; color: #333333; margin: 0px; font-size: 1.17em; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"233\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 3<\/strong><span style=\"box-sizing: border-box;\">&#8211;<\/span> Click <strong style=\"box-sizing: border-box; font-weight: bold;\">Manage Product\u00a0<\/strong>on the relevant service.<\/span><\/span><\/h3>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"239\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"241\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\"><span style=\"box-sizing: border-box; font-size: 24px;\"><a style=\"box-sizing: border-box; background-color: transparent; color: #2753d7; text-decoration: none; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33038715635\/original\/2RHLqTM059MI9WQ_NEv-N1tMkwyW5jFcFA.jpeg?1585143513\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow\" style=\"box-sizing: content-box; border: 1px solid #cccccc; vertical-align: top; max-width: 100%; box-shadow: rgba(0, 0, 0, 0.12) 0px 1px 3px, rgba(0, 0, 0, 0.16) 0px 1px 1px 1px; position: relative; margin: 5px auto; display: block; float: none; cursor: pointer; width: 586px; height: 293.383px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040732182\/original\/IGE8hYZDjjVzJ-QOPyYYY3YmzpLRlaYTrQ.jpeg?1589549249\" data-attachment=\"[object Object]\" data-id=\"33040732182\" \/><\/a><\/span><\/span><\/p>\n<h3 data-identifyelement=\"233\"><\/h3>\n<h3 data-identifyelement=\"233\"><\/h3>\n<h3 data-identifyelement=\"233\"><\/h3>\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif; font-weight: 400; line-height: 30.625px; color: #333333; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;\" data-identifyelement=\"233\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Step 4\u00a0<\/strong><span style=\"box-sizing: border-box;\">&#8211;<\/span> Click on\u00a0<strong style=\"box-sizing: border-box; font-weight: bold;\">Backups<\/strong><\/span><\/span><\/h3>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"241\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\"><span style=\"box-sizing: border-box; font-size: 24px;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"width: 620px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040735421\/original\/eiAmyZ_2H3uAGrCHemldZij4rOnyuvtOKw.png?1589553067\" data-id=\"33040734713\" \/><\/span><\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span lang=\"EN-US\" data-contrast=\"none\"><span style=\"color: #000000;\"><strong>Step 1<\/strong><\/span>.<\/span><span lang=\"EN-US\" data-contrast=\"none\">\u202f<\/span><a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><span lang=\"EN-US\" data-contrast=\"none\">Log in to your Customer Zone<\/span><\/a><span lang=\"EN-US\" data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span lang=\"EN-US\" data-contrast=\"none\"><strong><span style=\"color: #000000;\">Step 2.<\/span><\/strong> <span style=\"color: #000000;\">Go to \u201cServices\u201d<\/span><\/span><span style=\"color: #000000;\"><span lang=\"EN-US\" data-contrast=\"none\">.<\/span>\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33025632446\/original\/tUfJ25c2SyrSeGRr8bfZ7_unPzXorfjufg.png?1558074038\" width=\"589\" height=\"143\" data-filelink=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33025632446\/original\/tUfJ25c2SyrSeGRr8bfZ7_unPzXorfjufg.png?1558074038\" data-fileid=\"33025632446\" data-uniquekey=\"1558074030049\" \/><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><span lang=\"EN-US\" data-contrast=\"none\">Step 3. <\/span><\/strong><span lang=\"EN-US\" data-contrast=\"none\">Click on the\u00a0<\/span><span lang=\"EN-US\" data-contrast=\"none\">cPanel<\/span><span lang=\"EN-US\" data-contrast=\"none\">\u00a0Account you wish to manage.<\/span>\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33025632445\/original\/O-Wwf1Ys1RNO3yI8l5R-BwNG3QSZukLKNg.png?1558074038\" width=\"652\" height=\"40\" data-filelink=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33025632445\/original\/O-Wwf1Ys1RNO3yI8l5R-BwNG3QSZukLKNg.png?1558074038\" data-fileid=\"33025632445\" data-uniquekey=\"1558074030049\" \/><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\"><span lang=\"EN-US\" data-contrast=\"none\">You can access the Backups from here.<\/span>\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33025632447\/original\/khqviH5NK7HOr8ZC0EUYHfH1eDmP79_RsA.png?1558074038\" width=\"575\" height=\"295\" data-filelink=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33025632447\/original\/khqviH5NK7HOr8ZC0EUYHfH1eDmP79_RsA.png?1558074038\" data-fileid=\"33025632447\" data-uniquekey=\"1558074030049\" \/><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This quick guide will take you through the steps of accessing your backups through the customer zone. Please note that this is only for cPanel accounts. Step 1-\u00a0Login to your 1-grid Customer Zone \u00a0 Go to https:\/\/1-grid.com\/client\/clientarea.php\u00a0 Enter your email address and password you created during your application.\u00a0\u00a0 \u00a0 \u00a0&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[5],"ht-kb-tag":[55,125,263,480,660,1161],"class_list":["post-24590","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-backups","ht_kb_tag-access","ht_kb_tag-backup","ht_kb_tag-customer-zone","ht_kb_tag-how-to","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-your"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Zone: How to access your backups -<\/title>\n<meta name=\"description\" content=\"This quick guide will take you through the steps of 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