{"id":24593,"date":"2022-02-02T14:42:45","date_gmt":"2022-02-02T14:42:45","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/customer-zone-how-to-change-email-password\/"},"modified":"2023-08-30T10:44:04","modified_gmt":"2023-08-30T10:44:04","slug":"customer-zone-how-to-change-email-password","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-change-email-password\/","title":{"rendered":"Customer Zone: How to change email password ?"},"content":{"rendered":"<blockquote data-identifyelement=\"478\"><p><span style=\"color: #000000;\"><span lang=\"EN-US\" data-contrast=\"auto\" data-identifyelement=\"479\">This quick guide will take you through the steps of changing your email password via the customer zone.\u00a0<\/span><span lang=\"EN-US\" data-contrast=\"auto\" data-identifyelement=\"480\">Please note that this option is only available for\u00a0<\/span><span lang=\"EN-US\" data-contrast=\"auto\" data-identifyelement=\"481\">cPanel<\/span><span lang=\"EN-US\" data-contrast=\"auto\" data-identifyelement=\"482\">\u00a0accounts. Customer&#8217;s who were migrated from Nexus will have to log in to their control panel to make the change.<\/span><\/span><\/p><\/blockquote>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"472\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"487\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"488\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"489\">Step 1<\/strong>&#8211; Login to your 1-grid Customer Zone<\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"475\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"490\">\u00a0<\/span><\/p>\n<ul style=\"box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\" data-identifyelement=\"476\">\n<li style=\"box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; text-align: left;\" data-identifyelement=\"491\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"492\"><span style=\"color: #000000;\">Go to<\/span>\u00a0<a href=\"https:\/\/1-grid.com\/client\/clientarea.php\">https:\/\/1-grid.com\/client\/clientarea.php<\/a><\/span><\/li>\n<li style=\"box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; text-align: left;\" data-identifyelement=\"494\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"495\">Enter your email address and password you created during your application. \u00a0<\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"480\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"496\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"482\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"498\">\u00a0<\/span><\/p>\n<p data-identifyelement=\"484\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"484\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"500\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"501\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"502\">Step 2<\/strong> &#8211; Click on <strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"503\">Services<\/strong><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"487\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"504\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"489\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"506\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"490\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"507\"><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-fil fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094050302\/original\/uuC0ab6PDtA18XfU9FuziJmPXvrL_QgTLQ.png?1680521511\" width=\"531\" height=\"190\" data-id=\"33094050302\" \/><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"492\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"509\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"494\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"511\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"496\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"513\">\u00a0<\/span><\/p>\n<p data-identifyelement=\"498\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"498\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"515\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"516\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"517\">Step 3\u00a0<\/strong>&#8211; Click <strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"518\">Manage\u00a0<\/strong><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"519\">Product\u00a0<\/strong><\/span><\/span><\/p>\n<p data-identifyelement=\"498\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"501\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"520\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"503\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"522\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-align: left;\" data-identifyelement=\"505\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"524\"><img decoding=\"async\" class=\"fr-fic fr-dib aligncenter\" style=\"box-sizing: content-box; border: 1px solid #cccccc; max-width: 100%; cursor: pointer; width: 603px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039996391\/original\/mr0TED0OUqcRZAuIJWdtU0E1vfrL20zHbQ.jpeg?1588073971\" data-attachment=\"[object Object]\" data-id=\"33039996391\" \/><\/span><\/p>\n<p data-identifyelement=\"555\">\n<p data-identifyelement=\"555\">\n<p data-identifyelement=\"555\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"515\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"516\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"517\">Step 4\u00a0<\/strong>&#8211; Scroll down to<strong>\u00a0Email Accounts<\/strong><\/span><\/span><\/p>\n<p data-identifyelement=\"555\">\n<p data-identifyelement=\"582\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"width: 640px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33025292287\/original\/-PYOYCPv6YELG0F8QfE_s0CTPyNdeG_IFQ.png?1557385345\" data-filelink=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33025292287\/original\/-PYOYCPv6YELG0F8QfE_s0CTPyNdeG_IFQ.png?1557385345\" data-fileid=\"33025292287\" data-uniquekey=\"1557385332743\" data-identifyelement=\"583\" \/><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\" data-identifyelement=\"584\">\u00a0<\/span><\/p>\n<p data-identifyelement=\"555\">\n<p data-identifyelement=\"555\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"515\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"516\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"517\">Step 5\u00a0<\/strong>&#8211; On the relevant Email Account click Change Password<\/span><\/span><\/p>\n<p data-identifyelement=\"555\">\n<p data-identifyelement=\"599\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"width: 604px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039997232\/original\/n22MLZW_h6Ag8C2L2GrsCjEAT15hJ9bGLg.png?1588075489\" height=\"465\" data-id=\"33039997089\" \/><\/p>\n<p data-identifyelement=\"601\"><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\" data-identifyelement=\"603\">\u00a0<\/span><\/p>\n<p data-identifyelement=\"555\"><span style=\"color: #000000;\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"515\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"516\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"517\">Step 6\u00a0<\/strong>&#8211;\u00a0<\/span><\/span><span style=\"font-size: 18px;\"><span lang=\"EN-US\" data-contrast=\"auto\" data-identifyelement=\"605\">Enter the password and repeat it.<\/span><\/span><span style=\"font-size: 18px;\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\" data-identifyelement=\"606\">\u00a0<\/span><\/span><\/p>\n<ul>\n<li data-identifyelement=\"609\"><span lang=\"EN-US\" data-contrast=\"auto\" data-identifyelement=\"610\">Click <strong>Save Changes\u00a0<\/strong>to apply the new password.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\" data-identifyelement=\"611\">\u00a0<\/span><\/li>\n<\/ul>\n<p data-identifyelement=\"614\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"width: 508px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039997155\/original\/Gd2143pxo8fWb2zEap89pcN_K7he73LgwQ.png?1588075331\" height=\"299\" data-attachment=\"[object Object]\" data-id=\"33039997155\" \/><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\" data-identifyelement=\"616\">\u00a0<\/span><\/p>\n<p data-identifyelement=\"622\">\n","protected":false},"excerpt":{"rendered":"<p>This quick guide will take you through the steps of changing your email password via the customer zone.\u00a0Please note that this option is only available for\u00a0cPanel\u00a0accounts. Customer&#8217;s who were migrated from Nexus will have to log in to their control panel to make the change. Step 1&#8211; Login to your&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173],"ht-kb-tag":[180,263,336,480,510,660,723],"class_list":["post-24593","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_tag-change","ht_kb_tag-customer-zone","ht_kb_tag-email","ht_kb_tag-how-to","ht_kb_tag-in","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-password"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Zone: How to change email password ? -<\/title>\n<meta name=\"description\" content=\"This quick guide will take you through the steps of changing your email password via the customer zone 1-grid Knowledge Base\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Zone: How to change email password ? 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