{"id":24594,"date":"2022-02-02T14:42:45","date_gmt":"2022-02-02T14:42:45","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/customer-zone-how-to-unblock-an-ip-address\/"},"modified":"2023-08-30T13:36:51","modified_gmt":"2023-08-30T13:36:51","slug":"customer-zone-how-to-unblock-an-ip-address","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-unblock-an-ip-address\/","title":{"rendered":"Customer Zone: How to unblock an IP address"},"content":{"rendered":"<blockquote><p><span style=\"color: #000000;\">This quick guide will take you through the steps to unblock an IP address via the customer zone. <strong>This for cPanel Clients Only, For Both Resellers and End-Users.<\/strong><\/span><\/p><\/blockquote>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"203\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"204\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"205\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"206\">Step 1-\u00a0<\/strong>Login to your 1-grid Customer Zone<\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"207\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"208\">\u00a0<\/span><\/p>\n<ul style=\"box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: outside disc; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; color: #333333; font-family: Tahoma, Verdana, Segoe, sans-serif; font-size: 16px; background-color: #fefefe;\" data-identifyelement=\"210\">\n<li style=\"box-sizing: border-box; font-size: 16px !important; line-height: 20.8px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" data-identifyelement=\"211\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"212\"><span style=\"box-sizing: border-box; font-size: 14px;\" data-identifyelement=\"213\"><span style=\"color: #000000;\">Go to<\/span> <a style=\"box-sizing: border-box; background-color: transparent; color: #00c1dc; text-decoration: none; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/1-grid.com\/client\/clientarea.php\" data-identifyelement=\"214\">https:\/\/1-grid.com\/client\/clientarea.php<\/a>\u00a0<\/span><\/span><\/li>\n<li style=\"box-sizing: border-box; font-size: 16px !important; line-height: 20.8px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" data-identifyelement=\"215\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"216\"><span style=\"box-sizing: border-box; font-size: 14px;\" data-identifyelement=\"217\"><span style=\"box-sizing: border-box; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #fefefe; float: none; display: inline !important;\" data-identifyelement=\"218\">Enter your email address and password you created during your application.\u00a0<\/span>\u00a0<\/span><\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"219\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"220\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-fil fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094038921\/original\/N3p9F4fMs91Y7ECXm-ykwoK5GRihM-V06w.png?1680511768\" width=\"337\" height=\"275\" data-attachment=\"[object Object]\" data-id=\"33094038921\" data-identifyelement=\"492\" \/><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"227\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"228\">\u00a0<\/span><\/p>\n<p data-identifyelement=\"230\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"230\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"231\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"232\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"233\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"234\">Step 2-\u00a0<\/strong>Click <strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"235\">Services<\/strong><\/span><\/span><\/span><\/p>\n<p data-identifyelement=\"230\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"236\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"237\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-fil fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094050302\/original\/uuC0ab6PDtA18XfU9FuziJmPXvrL_QgTLQ.png?1680521511\" width=\"492\" height=\"176\" data-id=\"33094050302\" \/><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"245\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"246\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"248\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"249\">\u00a0<\/span><\/p>\n<h3 data-identifyelement=\"233\"><\/h3>\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif; font-weight: 400; line-height: 30.625px; color: #333333; margin: 0px; font-size: 1.17em; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; text-rendering: optimizelegibility; background-color: #fefefe;\" data-identifyelement=\"233\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"251\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"252\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"253\">Step 3<\/strong><span style=\"box-sizing: border-box;\" data-identifyelement=\"254\">&#8211;<\/span> Click <strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"255\">Manage Product\u00a0<\/strong>on the relevant service.<\/span><\/span><\/h3>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"239\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"256\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: #183247; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: #fefefe;\" data-identifyelement=\"241\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"258\"><span style=\"box-sizing: border-box; font-size: 24px;\" data-identifyelement=\"259\"><a style=\"box-sizing: border-box; background-color: transparent; color: #2753d7; text-decoration: none; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33038715635\/original\/2RHLqTM059MI9WQ_NEv-N1tMkwyW5jFcFA.jpeg?1585143513\" target=\"_blank\" rel=\"noopener\" data-identifyelement=\"260\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"box-sizing: content-box; border: 1px solid #cccccc; max-width: 100%; cursor: pointer; width: 588px; height: 295px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040015870\/original\/ARKHG1Xv3fUwxzMkbdd3ZL9YUSUPmAQ-IQ.jpeg?1588097593\" data-identifyelement=\"261\" data-attachment=\"[object Object]\" data-id=\"33040015870\" \/><\/a><\/span><\/span><\/p>\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif; font-weight: 400; line-height: 30.625px; color: #333333; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;\" data-identifyelement=\"233\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"251\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"252\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"253\">Step 4\u00a0<\/strong><span style=\"box-sizing: border-box;\" data-identifyelement=\"254\">&#8211;<\/span> Click <strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"255\">Unban IP Address<\/strong><\/span><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-fil fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33094522269\/original\/tkYXm1hxdA5XnAcle1FDif17qlEqriEDww.png?1681294780\" width=\"517\" height=\"287\" data-id=\"33094522269\" \/><\/p>\n<h3 style=\"box-sizing: border-box; font-family: Tahoma, Verdana, Segoe, sans-serif; font-weight: 400; line-height: 30.625px; color: #333333; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;\" data-identifyelement=\"233\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"251\"><span style=\"box-sizing: border-box; font-size: 18px;\" data-identifyelement=\"252\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"253\">Step 5 \u00a0<\/strong><span style=\"box-sizing: border-box;\" data-identifyelement=\"254\">&#8211;<\/span> Enter IP Address and click Unban<\/span><\/span><\/h3>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"width: 626px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040016672\/original\/LJtjQ00zAHA4rxg8Z9fm2HFtNHEZrx-qbg.png?1588098712\" height=\"330\" data-id=\"33040016640\" \/><\/p>\n<p><span style=\"color: #000000;\"><strong style=\"box-sizing: border-box; font-weight: bold; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; font-size: 18px; background-color: #fefefe;\" data-identifyelement=\"306\"><span style=\"box-sizing: border-box; font-size: 14px; font-family: Helvetica, sans-serif;\" data-identifyelement=\"307\">TIP:<\/span><\/strong><\/span><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"box-sizing: border-box; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #fefefe;\" data-identifyelement=\"308\"><span style=\"box-sizing: border-box; color: #333333; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #fefefe; float: none; display: inline !important;\" data-identifyelement=\"309\"><span style=\"color: #000000;\">\u00a0More articles on your 1-grid Customer Zone can be found<\/span>\u00a0<\/span><\/span><\/span><\/span><a href=\"https:\/\/1-grid.com\/knowledge?post_type=post&amp;s=Customer+Zone%3A+Hosting\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-size: 14px; font-family: Helvetica, sans-serif;\">here<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This quick guide will take you through the steps to unblock an IP address via the customer zone. This for cPanel Clients Only, For Both Resellers and End-Users. Step 1-\u00a0Login to your 1-grid Customer Zone \u00a0 Go to https:\/\/1-grid.com\/client\/clientarea.php\u00a0 Enter your email address and password you created during your application.\u00a0\u00a0&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1179],"ht-kb-tag":[263,480,542,660,1060],"class_list":["post-24594","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-my-account","ht_kb_tag-customer-zone","ht_kb_tag-how-to","ht_kb_tag-ip-address","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-unblock"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Zone: How to unblock an IP address -<\/title>\n<meta name=\"description\" content=\"This quick guide will take you through the steps to unblock an IP address via the customer zone. 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