{"id":24599,"date":"2025-10-24T10:41:52","date_gmt":"2025-10-24T10:41:52","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/how-to-pay-invoices-with-credit-on-account\/"},"modified":"2025-10-24T10:48:22","modified_gmt":"2025-10-24T10:48:22","slug":"how-to-pay-invoices-with-credit-on-account","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-pay-invoices-with-credit-on-account\/","title":{"rendered":"Paying Your Invoices with Credit on Your 1-grid Account\u00a0"},"content":{"rendered":"\n<p>At <strong>1-grid<\/strong>, we know how important it is to keep your <a href=\"https:\/\/1grid.co.za\/hosting\/\"><strong>hosting<\/strong><\/a>, <a href=\"https:\/\/1grid.co.za\/professional-email\/\"><strong>email<\/strong><\/a>, and <a href=\"https:\/\/1grid.co.za\/domains\/domain-name-registration\/\"><strong>domain<\/strong><\/a> services active without disruption. That\u2019s why we offer the option of paying your invoices with credit on your 1-grid account, making it a simple, secure, and proactive way to stay on top of your payments.&nbsp;<\/p>\n\n\n\n<p>By keeping funds in your 1-grid account, you can <strong>automatically pay <a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\">invoices<\/a><\/strong> when they&#8217;re due, meaning no manual payments, no delays, and no risk of service suspension. It\u2019s ideal for customers who prefer full control over their billing while enjoying the convenience of automatic renewals and faster processing.&nbsp;<\/p>\n\n\n\n<p>This guide will walk you through <strong>everything you need to know about using account credit<\/strong> at 1-grid, including what credit is, <a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-add-funds-to-your-account\/\"><strong>how to add funds<\/strong><\/a>, <a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-check-credit-balance\/\"><strong>how to check your balance<\/strong><\/a>, and how to pay invoices using available credit directly through your <strong>Customer Zone<\/strong>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2025\/10\/1-grid-Images-for-KB-Articles-1000-x-600-px-71.png\" alt=\"paying your invoices with credit on your 1-grid account\" class=\"wp-image-33932\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">What Is Credit on Your 1-Grid Account?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">Benefits of Paying with Credit&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-instant-payments\">Instant Payments<\/a><\/li><li class=\"\"><a href=\"#htoc-automatic-renewal-protection\">Automatic Renewal Protection&nbsp;&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-budget-friendly\">Budget-friendly<\/a><\/li><li class=\"\"><a href=\"#htoc-convenient\">Convenient&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-flexible\">Flexible<\/a><\/li><li class=\"\"><a href=\"#htoc-secure\">Secure&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-11\">Adding Credit to Your 1-grid Account (via Customer Zone)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">Checking Your Credit Balance on Your 1-grid Account (via Customer Zone)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111\">How to Pay Invoices with Credit on Your 1-grid Account (via Customer Zone)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111\">When to Contact 1-grid Billing Support<\/a><\/li><li class=\"\"><a href=\"#htoc-111111\">FAQs&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111\">Additional Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>What Is Credit on Your 1-Grid Account?&nbsp;<\/strong><\/h2>\n\n\n\n<p>Credit on your 1-grid account means funds are preloaded onto your 1-grid account that can be used to pay future<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\">invoices<\/a><\/strong> for domains, hosting, and other services.&nbsp;<\/p>\n\n\n\n<p>This means that you can<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-add-funds-to-your-account\/\">top up your credit<\/a> <\/strong>balance at any time using <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-or-update-your-debit-order-details\/\"><strong>Debit Order<\/strong><\/a>, <a href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-with-credit-card\/\"><strong>Credit Card via PayFast<\/strong><\/a>, <a href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-with-instant-eft\/\"><strong>Instant EFT via PayFast<\/strong><\/a>, or <a href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-via-direct-eft\/\"><strong>Direct EFT<\/strong><\/a>. &nbsp;<\/p>\n\n\n\n<p>Once received, funds are automatically allocated to your account and can be used to pay any future invoices as they become due.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>Benefits of Paying with Credit&nbsp;<\/strong><\/h2>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-instant-payments\"><strong>Instant Payments<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-no-waiting-period-as-future-invoices-are-settled-immediately\">No waiting period, as future invoices are settled immediately.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-automatic-renewal-protection\"><strong>Automatic Renewal Protection<\/strong>&nbsp;&nbsp;<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-prevents-downtime-or-missed-renewals\">Prevents downtime or missed renewals.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-budget-friendly\"><strong>Budget-friendly<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-manage-expenses-proactively-by-pre-funding-your-account\">Manage expenses proactively by pre-funding your account.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-convenient\"><strong>Convenient<\/strong>&nbsp;<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-avoid-repeated-manual-payments-for-every-invoice\">Avoid repeated manual payments for every invoice.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-flexible\"><strong>Flexible<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-use-it-for-any-1-grid-service-whenever-needed\">Use it for any 1-grid service whenever needed.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-secure\"><strong>Secure<\/strong>&nbsp;<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-payments-are-handled-through-trusted-gateways-and-your-1-grid-customer-zone\">Payments are handled through trusted gateways and your 1-grid Customer Zone.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11\"><strong>Adding Credit to Your 1-grid Account (via Customer Zone)&nbsp;<\/strong><\/h2>\n\n\n\n<p>Adding funds to your account is made simple with our<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-add-funds-to-your-account\/\">quick guide<\/a>, <\/strong>so that you can secure payment by paying future invoices with credit, so you can focus on your business as a priority!&nbsp;<\/p>\n\n\n\n<p><strong>TIP:<\/strong> Funds added to your account are automatically available to pay future <a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\"><strong>invoices<\/strong> <\/a>or to pay for any <a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-order-new-additional-services\/\"><strong>new orders<\/strong><\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111\"><strong>Checking Your Credit Balance on Your 1-grid Account (via Customer Zone)&nbsp;<\/strong><\/h2>\n\n\n\n<p>If you have added funds to your 1-grid account or have an existing credit balance, it&#8217;s easy to keep an eye on this to stay ahead of upcoming invoices for your domains, hosting, and other services. When time is of the essence, we\u2019ve made it simple to stay ahead of the game with our<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-check-credit-balance\/\">easy-to-follow guide<\/a><\/strong>.&nbsp;<\/p>\n\n\n\n<p><strong>IMPORTANT: <\/strong>A R0.00 balance means paying with credit will not appear as an option to pay an invoice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111\"><strong>How to Pay Invoices with Credit on Your 1-grid Account (via Customer Zone)&nbsp;<\/strong><\/h2>\n\n\n\n<p>To pay any existing invoices using your credit:&nbsp;<\/p>\n\n\n\n<p>1. <strong>Log in<\/strong> to your <strong><a href=\"https:\/\/1-grid.com\/client\/clientarea.php\">1-grid Customer Zone<\/a><\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-1.png\" alt=\"\" class=\"wp-image-33600\"\/><\/figure>\n<\/div>\n\n\n<p>2. <strong>Click<\/strong> on <strong>Billing \u2192 My Invoices<\/strong>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-6-1.png\" alt=\"\" class=\"wp-image-33904\"\/><\/figure>\n<\/div>\n\n\n<p>3. <strong>Locate<\/strong> the<strong> Unpaid<\/strong> invoice, then <strong>click<\/strong> on it to <strong>open it<\/strong>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-8-1.png\" alt=\"\" class=\"wp-image-33903\"\/><\/figure>\n<\/div>\n\n\n<p>4. Check the<strong> Amount of Credit <\/strong>needed, type in the <strong>amount<\/strong>, then click on <strong>Apply Credit<\/strong> to pay.&nbsp;<\/p>\n\n\n\n<p><strong>TIP:<\/strong> Invoices are marked as paid immediately, and remaining credit is automatically applied to any future invoices.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111\"><strong>When to Contact 1-grid Billing Support<\/strong><\/h2>\n\n\n\n<p><strong>Contact our Team:&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-the-credit-doesn-t-reflect-upon-a-successful-payment\">The credit doesn\u2019t reflect a successful payment.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-an-incorrect-amount-was-applied-or-deducted\">Allocation or deduction of the incorrect amount.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-you-need-assistance-with-large-pre-payments-or-refunds\">You need assistance with large pre-payments or *refunds.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Include the following:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-proof-of-payment-clearly-reflecting-the-date-account-number-amount-and-reference-number-customer-code\">Proof of payment, clearly reflecting the date, account number, amount, and reference number (Customer Code).&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<strong>TIP: <\/strong>This helps 1-grid Billing Support get you back online faster.&nbsp;<\/p>\n\n\n\n<p><strong>*IMPORTANT:<\/strong> For refunds, our Team discusses your options further with you and provides details on the process if a refund request is required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>FAQs&nbsp;<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I use credit to pay for any service?<\/strong><\/summary>\n<p id=\"htoc-1111111\">Yes, account credit can be used for all active services such as domains, hosting, and email, and even for payment of any new orders.&nbsp;&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How long does it take for credit to reflect?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-11111111\">Payments via Debit Order, PayFast, or Credit Card are instant. Manual EFT payments can take 2 to 3 working days to reflect.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What happens if my credit balance isn\u2019t enough?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-111111111\">You can top up your credit or pay the outstanding amount using another method.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I get a refund for unused credit?<\/strong><\/summary>\n<p id=\"htoc-1111111111\">Refunds may be processed under specific circumstances; please contact Billing Support for assistance.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111\"><strong>Additional Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/easy-to-use-payment-methods\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Our Easy-to-Use Payment Methods at 1-grid&nbsp;<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-do-i-update-my-payment-method\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How Do I Update My Payment Method?<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-do-i-view-my-invoices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Viewing Your Invoices via Your Customer Zone<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Everything You Need to Know About Invoicing at 1-grid<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Paying your invoices with credit for your services doesn\u2019t have to feel like a challenge with this easy-to-reference guide. Stuck? Contact our Billing Team for clarity and guidance (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At 1-grid, we know how important it is to keep your hosting, email, and domain services active without disruption. That\u2019s why we offer the option of paying your invoices with credit on your 1-grid account, making it a simple, secure, and proactive way to stay on top of your payments.&nbsp;&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[6,9,1179],"ht-kb-tag":[1538,263,480,539,1531,660,726,1142],"class_list":["post-24599","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-billing","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-account-credit","ht_kb_tag-customer-zone","ht_kb_tag-how-to","ht_kb_tag-invoice","ht_kb_tag-invoice-payment","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-pay","ht_kb_tag-with-credit"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Paying Your Invoices with Credit on Your 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