{"id":24604,"date":"2025-09-18T10:01:41","date_gmt":"2025-09-18T10:01:41","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/customer-zone-deleting-a-sub-account-or-technical-contact\/"},"modified":"2025-09-18T11:48:17","modified_gmt":"2025-09-18T11:48:17","slug":"deleting-a-sub-account-or-technical-contact-from-your-1grid-account","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/deleting-a-sub-account-or-technical-contact-from-your-1grid-account\/","title":{"rendered":"Deleting a Sub-Account\u00a0or Technical Contact from Your 1-grid Account"},"content":{"rendered":"\n<p>With 1-grid, you can remove access\/delete a user under a sub-account and delete a technical\/support contact to remove them from different levels of access to your account and support on your behalf. Deleting a Sub-Account or Technical Contact from your 1-grid account keeps your account secure while giving the right people access to logins, support, account functions, technical functions and management.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-12.png\" alt=\"\" class=\"wp-image-33534\"\/><\/figure>\n\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">Different Ways to Remove Access to Your Account While Keeping It Secure<\/a><\/li><li class=\"\"><a href=\"#htoc-111\">Why Remove\/Delete Them?<\/a><\/li><li class=\"\"><a href=\"#htoc-111111\">Security and Authorisation<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111\">How to Delete a Sub-Account (User) or Technical\/Support Contact<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111\">How to Remove Access for a User from a Sub-Account&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111\">Managing Existing Sub-Accounts or Technical\/Support Contacts<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111\">FAQs<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111111\">Additional Resources<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>Different Ways to Remove Access to Your Account While Keeping It Secure<\/strong><\/h2>\n\n\n\n<p><strong>Technical\/Support Contacts<\/strong><br>Deleting these contacts no longer authorises them to contact support on your behalf.<br><br><strong>Sub-Accounts (Removing Access for a User)<\/strong><br>This is different from technical\/support contacts. Deleting a Sub-Account requires removing access for a user to no longer allow someone direct access to your Customer Zone via their own logins:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-1\">If they already have a 1-grid user account, they can no longer log in to your account using their existing credentials.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-11\">Important: They will no longer be able to do password resets actively, update account details, perform actions on the account, etc., as they will no longer form part of \u201cUser Management\u201d on your Customer Zone.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Deleting a Sub-Account or Technical Contact from your 1-grid account means that neither will <a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>no longer allow others to interact with 1-grid support (tickets, chat, calls)<\/strong><\/a> and all previous permissions you assigned with no longer be valid.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111\"><strong>Why Remove\/Delete Them?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11111\">No longer requires delegation of tasks&nbsp;<\/li>\n\n\n\n<li id=\"htoc-disallow-admin-finance-or-technical-staff-to-contact-support-directly\">Disallow admin, finance or technical staff to contact support directly&nbsp;<\/li>\n\n\n\n<li id=\"htoc-1111\">Prevent smooth access to support channels<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>Security and Authorisation<\/strong><\/h2>\n\n\n\n<p>For your protection, only <a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>authorised contacts<\/strong><\/a>\u2019 listed email addresses on your account will receive support via tickets, chat, or calls.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111\"><strong>How to Delete a Sub-Account (User) or Technical\/Support Contact<\/strong><\/h2>\n\n\n\n<p>1.&nbsp;<strong>Log in<\/strong> to your <a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone<\/strong><\/a><br>2.&nbsp;<strong>Go to<\/strong> <strong>Contacts<\/strong><br>3. <strong>Select <\/strong>the <strong>applicable Contact <\/strong>from the list<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-11.png\" alt=\"\" class=\"wp-image-33541\"\/><\/figure>\n<\/div>\n\n\n<p>4. <strong>Click <\/strong>on <strong>Delete Contact<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"838\" height=\"49\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Delete-Contact.png\" alt=\"\" class=\"wp-image-33542\"\/><\/figure>\n<\/div>\n\n\n<p><strong>IMPORTANT: <\/strong>When deleting a Sub-Account, you need to navigate to \u201cUser Management\u201d to remove their direct access from your Customer Zone. If this is not implemented, they will still be able to access your Customer Zone either using your own login details or direct access using theirs, depending on how they were set up at the time.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111\"><strong>How to Remove Access for a User from a Sub-Account&nbsp;<\/strong><\/h2>\n\n\n\n<p>1.&nbsp;Log in to your <a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone<\/strong><\/a><br>2.&nbsp;Go to <strong>Contacts \u2192 +New Contact..<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-5.png\" alt=\"\" class=\"wp-image-33520\"\/><\/figure>\n<\/div>\n\n\n<p>3.&nbsp;<strong>Select User Management<\/strong>&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-6.png\" alt=\"\" class=\"wp-image-33526\"\/><\/figure>\n<\/div>\n\n\n<p>4. <strong>Click<\/strong> to <strong>Remove Access <\/strong>next to the applicable user email address<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-12.png\" alt=\"\" class=\"wp-image-33539\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111\"><strong>Managing Existing Sub-Accounts or Technical\/Support Contacts<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-1111111111\"><strong>Edit permissions\/access<\/strong> anytime in Customer Zone.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-11111111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Add a new contact or sub-account<\/strong><\/a> if someone new needs access or permissions.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-111111111111\">Best practice: Review contacts regularly to ensure they\u2019re <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-keep-your-1grid-account-details-up-to-date\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>up to date<\/strong><\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111\"><strong>FAQs<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: <strong>Can I remove more than one sub-account or technical\/support contact at a time?<\/strong><\/strong>&nbsp;<\/summary>\n<p id=\"htoc-yes-you-can-create-multiple-sub-accounts-or-technical-support-contacts-with-different-permissions\">No, you can only remove one sub-account or technical\/support contact at a time; however, you can repeat all the steps until you have removed all the required contacts.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: <strong><strong>What happens if my staff changes?<\/strong><\/strong><\/strong>&nbsp;<\/summary>\n<p id=\"htoc-yes-you-can-create-multiple-sub-accounts-or-technical-support-contacts-with-different-permissions1\">Remove the old contact\/sub-account and add the new person to keep support access and permissions current.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111111\"><strong>Additional Resources<\/strong><\/h2>\n\n\n\n<p><strong><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-verify-your-1grid-account-for-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Verify Your 1-grid Account for Support<\/a>\u00a0\u00a0<\/strong><br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-update-my-profile-security-question\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Zone: How to Update My Profile Security Question<\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-a-security-question\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Update My Security Question<\/a>\u00a0\u00a0\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-do-i-log-in\/\" target=\"_blank\" rel=\"noreferrer noopener\">Steps to Assist with Logging In to Your Customer Zone<\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\" target=\"_blank\" rel=\"noreferrer noopener\">Recovering a Lost 1-grid Customer Zone Password<\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Preventing Unauthorised Customers from Accessing 1-grid Support<\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">Adding a Sub-Account or Technical Contact to Your 1-grid Account <\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-keep-your-1grid-account-details-up-to-date\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Keep Your 1-grid Account Details Up to Date<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111111\">Need Additional Support?<\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Deleting a Sub-Account or Technical Contact from your 1-grid account does not have to feel like a challenge because this easy-to-use guide makes it easy. Stuck? Contact our Support Team for help (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With 1-grid, you can remove access\/delete a user under a sub-account and delete a technical\/support contact to remove them from different levels of access to your account and support on your behalf. Deleting a Sub-Account or Technical Contact from your 1-grid account keeps your account secure while giving the right&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9,1179],"ht-kb-tag":[1458,1452,1456,1455,227,263,279,480,660,972,995,1454,1090],"class_list":["post-24604","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-account-management","ht_kb_tag-account-security","ht_kb_tag-call-support","ht_kb_tag-chat-support","ht_kb_tag-contact","ht_kb_tag-customer-zone","ht_kb_tag-delete","ht_kb_tag-how-to","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-sub-account","ht_kb_tag-technical","ht_kb_tag-ticket-support","ht_kb_tag-verification"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Deleting a Sub-Account\u00a0or Technical Contact from Your 1-grid Account - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Deleting a Sub-Account or Technical Contact from Your 1-grid Account is easy. 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