{"id":24606,"date":"2025-10-24T09:08:18","date_gmt":"2025-10-24T09:08:18","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/paying-invoices-with-snapscan\/"},"modified":"2025-10-24T09:09:27","modified_gmt":"2025-10-24T09:09:27","slug":"paying-invoices-with-snapscan","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/paying-invoices-with-snapscan\/","title":{"rendered":"Paying Your Invoices with SnapScan\u00a0"},"content":{"rendered":"\n<p>At 1-grid, we understand how important it is to keep your <a href=\"https:\/\/1grid.co.za\/hosting\/\"><strong>hosting<\/strong><\/a>, <a href=\"https:\/\/1grid.co.za\/professional-email\/\"><strong>email<\/strong><\/a>, and <a href=\"https:\/\/1grid.co.za\/domains\/domain-name-registration\/\"><strong>domain<\/strong><\/a> services running smoothly without any interruptions. That\u2019s why we\u2019ve made paying your invoices easier, faster, and more secure with <strong><a href=\"https:\/\/snapscan.freshdesk.com\/support\/home\">SnapScan<\/a><\/strong>, one of South Africa\u2019s most trusted mobile payment solutions.&nbsp;<\/p>\n\n\n\n<p>With <strong>SnapScan<\/strong>, you can pay your invoices instantly by simply scanning a QR code from your smartphone, meaning no credit card or manual EFT is required. It\u2019s safe, convenient, and gives you real-time confirmation, ensuring your services stay active without delay.&nbsp;<\/p>\n\n\n\n<p>This guide will walk you through everything you need to know about <strong>SnapScan payments with 1-grid,<\/strong> including how it works, the key benefits, and step-by-step instructions to pay directly via your <strong>Customer Zone<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-69.png\" alt=\"paying invoices with snapscan\" class=\"wp-image-33920\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">What Is a SnapScan Payment?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">Benefits of Paying via SnapScan&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-instant-confirmation\">Instant Confirmation&nbsp;&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-secure-and-trusted\">Secure and Trusted&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-convenient\">Convenient&nbsp;&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-mobile-friendly\">Mobile-friendly&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-no-hidden-fees\">No Hidden Fees&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-11\">Why Debit Order Is the Recommended and Preferred Option<\/a><\/li><li class=\"\"><a href=\"#htoc-111\">How to Update Your Payment Method via the Customer Zone<\/a><\/li><li class=\"\"><a href=\"#htoc-how-to-pay-your-invoice-with-snapscan-via-customer-zone\">How to Pay Your Invoice with SnapScan via Customer Zone&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">Security and Transparency&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111\">When to Contact 1-grid Billing Support&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111\">FAQs&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111\">Additional Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>What Is a SnapScan Payment?&nbsp;<\/strong><\/h2>\n\n\n\n<p>SnapScan is a mobile payment solution that allows you to pay instantly using your smartphone. You simply scan a QR code, confirm your payment, and you\u2019re done. It\u2019s that easy, and there\u2019s no need for manual EFTs or card swipes.&nbsp;<br>&nbsp;<br>SnapScan integrates directly with 1-grid<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\">invoices<\/a><\/strong>, providing a fast, secure, and cashless way to pay for your hosting, domains, and other services in seconds.&nbsp;<\/p>\n\n\n\n<p><strong>How It Works:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-you-log-in-the-app-on-your-mobile-phone\">You log in to the app on your <strong><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.fireid.snapscan\">Android mobile phone<\/a> <\/strong>or <a href=\"https:\/\/apps.apple.com\/za\/app\/snapscan\/id594791461\"><strong>iPhone\/iPad<\/strong><\/a>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-you-scan-the-qr-code-to-make-payment-and-confirm-the-payment\">You scan the QR code to make a payment and confirm the payment.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-the-payment-reflects-in-real-time-so-no-proof-of-payment-is-needed\">The payment reflects in real-time, so no proof of payment is needed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>Benefits of Paying via SnapScan&nbsp;<\/strong><\/h2>\n\n\n\n<p>Empowering you with the convenience, control, and peace of mind that SnapScan offers.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Key Benefits:<\/strong>&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-instant-confirmation\"><strong>Instant Confirmation<\/strong>&nbsp;&nbsp;<\/h6>\n\n\n\n<p>Payments are reflected immediately, preventing service interruptions.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-secure-and-trusted\"><strong>Secure and Trusted<\/strong>&nbsp;<\/h6>\n\n\n\n<p>SnapScan uses bank-level encryption and PIN or biometric verification.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-convenient\"><strong>Convenient<\/strong>&nbsp;&nbsp;<\/h6>\n\n\n\n<p>No need to log into your banking app or remember reference numbers.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-mobile-friendly\"><strong>Mobile-friendly<\/strong>&nbsp;<\/h6>\n\n\n\n<p>Make payments anywhere, anytime, directly from your smartphone.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-no-hidden-fees\"><strong>No Hidden Fees<\/strong>&nbsp;<\/h6>\n\n\n\n<p id=\"htoc-what-you-pay-is-what-is-billed-offering-full-transparency\">What you pay is what is billed, offering full transparency.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11\"><strong>Why Debit Order Is the Recommended and Preferred Option<\/strong><\/h2>\n\n\n\n<p>While paying with SnapScan is quick and reliable, <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-or-update-your-debit-order-details\/\">debit order<\/a><\/strong> remains the most recommended method for recurring services like hosting, domain renewals, and business email accounts.&nbsp;<\/p>\n\n\n\n<p>Paying your 1-grid services by <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-or-update-your-debit-order-details\/\">debit order<\/a><\/strong> is more than just convenient; it\u2019s a smart, secure, and stress-free way to keep your services active while simplifying your billing, building <strong>trust<\/strong>, <strong>reliability<\/strong>, and <strong>financial confidence<\/strong>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111\"><strong>How to Update Your Payment Method via the Customer Zone<\/strong><\/h2>\n\n\n\n<p>Follow these simple steps to <a href=\"https:\/\/1grid.co.za\/knowledge\/how-do-i-update-my-payment-method\/\"><strong>update your payment method<\/strong><\/a>:<\/p>\n\n\n\n<p>1. <strong>Log in<\/strong>&nbsp;to your&nbsp;<strong><a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\">1-grid Customer Zone<\/a><\/strong>.<br>2. <strong>Click<\/strong>&nbsp;on&nbsp;<strong>Update<\/strong>&nbsp;in the&nbsp;<strong>Your Info<\/strong>&nbsp;section.<br>3. <strong>Select<\/strong>&nbsp;<strong>Snapscan<\/strong>&nbsp;under&nbsp;<strong>Payment Method<\/strong>&nbsp;in your&nbsp;<strong>My Details<\/strong>&nbsp;section.&nbsp;<br>4. <strong>Click<\/strong>&nbsp;on&nbsp;<strong>Save Changes<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-how-to-pay-your-invoice-with-snapscan-via-customer-zone\"><strong>How to Pay Your Invoice with SnapScan via Customer Zone&nbsp;<\/strong><\/h2>\n\n\n\n<p>To make a quick instant payment using SnapScan:&nbsp;<\/p>\n\n\n\n<p>1. <strong>Log in<\/strong> to your <strong><a href=\"https:\/\/1-grid.com\/client\/clientarea.php\">1-grid Customer Zone<\/a><\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-1.png\" alt=\"\" class=\"wp-image-33600\"\/><\/figure>\n<\/div>\n\n\n<p>2. <strong>Click<\/strong> on <strong>Billing \u2192 My Invoices<\/strong>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-6-1.png\" alt=\"\" class=\"wp-image-33904\"\/><\/figure>\n<\/div>\n\n\n<p>3. <strong>Locate<\/strong> the<strong> Unpaid<\/strong> invoice and <strong>click<\/strong> on it to <strong>open it<\/strong>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-8-1.png\" alt=\"\" class=\"wp-image-33903\"\/><\/figure>\n<\/div>\n\n\n<p>4. Make sure that <strong>Snapscan<\/strong> is selected under <strong>Payment Method<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-57.png\" alt=\"\" class=\"wp-image-33923\"\/><\/figure>\n<\/div>\n\n\n<p>5. Open the SnapScan app on your <strong><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.fireid.snapscan\">Android<\/a> <\/strong>or <a href=\"https:\/\/apps.apple.com\/za\/app\/snapscan\/id594791461\"><strong>iPhone\/iPad<\/strong><\/a> and <strong>scan the QR Code<\/strong> image on the invoice.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-58.png\" alt=\"\" class=\"wp-image-33922\"\/><\/figure>\n<\/div>\n\n\n<p>6. Complete payment on your phone, then click <strong>Confirm Payment <\/strong>on your invoice.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-59.png\" alt=\"\" class=\"wp-image-33921\"\/><\/figure>\n\n\n\n<p>Your account will be updated immediately, and your services will remain active.&nbsp;<\/p>\n\n\n\n<p><strong>TIP:<\/strong> Always double-check that your account has sufficient funds to avoid failed transactions or<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/suspensions\/\">service suspensions<\/a><\/strong>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111\"><strong>Security and Transparency&nbsp;<\/strong><\/h2>\n\n\n\n<p>SnapScan is powered by <strong>Standard Bank<\/strong> and uses <strong>bank-level security<\/strong>, ensuring every transaction is encrypted and verified. Your card details are never shared with 1-grid or stored on our systems.&nbsp;<\/p>\n\n\n\n<p>You can track your full payment history within both <strong>SnapScan<\/strong> and your <strong>1-grid Customer Zone<\/strong>.&nbsp;<\/p>\n\n\n\n<p><strong>SECURITY TIP: <\/strong>Always ensure you scan a QR code directly from your <strong>1-grid invoice<\/strong>, not from any third-party or email links.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111\"><strong>When to Contact 1-grid Billing Support&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>Contact our Team:&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-if-your-services-have-been-suspended\">Your payment confirmation doesn\u2019t reflect within a few minutes.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-you-experience-any-errors-while-using-snapscan\">You experience any errors while using SnapScan and have tried to <a href=\"https:\/\/snapscan.freshdesk.com\/support\/home\"><strong>troubleshoot with them<\/strong><\/a>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-you-need-assistance-updating-your-payment-method-or-setting-up-a-debit-order\">You need assistance updating your payment method or setting up a Debit Order.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Include the following:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-proof-of-payment-clearly-reflecting-the-date-account-number-amount-and-reference-number-customer-code\">Proof of payment, clearly reflecting the date, account number, amount, and reference number (Customer Code).&nbsp;<\/li>\n\n\n\n<li id=\"htoc-a-screenshot-of-any-error-that-you-are-receiving-from-snapscan\">A screenshot of any error that you are receiving from Snapscan.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<strong>TIP: <\/strong>This helps 1-grid Billing Support get you back online faster.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>FAQs&nbsp;<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is SnapScan safe to use for my hosting payments?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-1111111\">Yes, SnapScan uses bank-level encryption and requires PIN or biometric verification to complete payments.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I use SnapScan for recurring payments?<\/strong><\/summary>\n<p id=\"htoc-11111111\">Currently, paying invoices with SnapScan means that payments are once-off. For recurring payments, we recommend setting up a <strong>Debit Order<\/strong>.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What if I accidentally scan the wrong QR code?<\/strong><\/summary>\n<p id=\"htoc-111111111\">Always confirm that your QR code is from your <strong>1-grid Customer Zone invoice<\/strong> before completing payment.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I still pay manually via EFT if I prefer?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-1111111111\">Yes, direct EFT remains available, but SnapScan and Debit Orders provide faster, more reliable processing.&nbsp;<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111\"><strong>Additional Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-or-update-your-debit-order-details\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Paying by Debit Orders at 1-grid&nbsp;<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/easy-to-use-payment-methods\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Our Easy-to-Use Payment Methods at 1-grid&nbsp;<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/why-is-my-services-still-suspended-after-the-payment-was-made\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Suspended Services Remain After Payment<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Invoicing at 1-grid<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/introducing-the-1-grid-android-application\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>The 1-grid Android Application<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-need-additional-support\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Paying invoices with SnapScan for your services doesn\u2019t have to cause worry with this easy-to-reference guide. Stuck? Contact our Billing Team for clarity and guidance (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At 1-grid, we understand how important it is to keep your hosting, email, and domain services running smoothly without any interruptions. That\u2019s why we\u2019ve made paying your invoices easier, faster, and more secure with SnapScan, one of South Africa\u2019s most trusted mobile payment solutions.&nbsp; With SnapScan, you can pay your&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[6,9,1179],"ht-kb-tag":[137,263,539,1531,660,726,929],"class_list":["post-24606","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-billing","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-billing","ht_kb_tag-customer-zone","ht_kb_tag-invoice","ht_kb_tag-invoice-payment","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-pay","ht_kb_tag-snapscan"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Paying Your Invoices with SnapScan\u00a0 - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Learn about paying your 1-grid invoices securely online with SnapScan for safe, fast, and convenient payments.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-with-snapscan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Paying Your Invoices with SnapScan\u00a0 - 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