{"id":24607,"date":"2025-10-30T11:29:45","date_gmt":"2025-10-30T11:29:45","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/how-do-i-update-my-payment-method\/"},"modified":"2025-10-30T11:29:48","modified_gmt":"2025-10-30T11:29:48","slug":"how-do-i-update-my-payment-method","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-do-i-update-my-payment-method\/","title":{"rendered":"Updating Your Payment Method via Your 1-grid Customer Zone"},"content":{"rendered":"\n<p>At 1-grid, we want managing your account to feel simple, seamless, and stress-free and paying your <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\">invoices<\/a><\/strong> on time. That\u2019s why we give you the flexibility to <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/easy-to-use-payment-methods\/\">choose<\/a> and update your preferred payment method directly through your Customer Zone<\/strong>, all in just a few clicks.\u00a0<\/p>\n\n\n\n<p>Whether you\u2019re switching from<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-via-direct-eft\/\">Direct EFT<\/a><\/strong> to <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-with-credit-card\/\">Credit Card<\/a><\/strong> for easier billing or updating your account details for Debit Order for automatic renewals.\u00a0<br>\u00a0<br>This guide walks you through everything you need to know, where we\u2019ll explain what payment methods are available, and how to update your preferred payment method.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-83.png\" alt=\"updating your payment method\" class=\"wp-image-34000\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">What Is a Payment Method?\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">What Payment Methods Can I Choose From?\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-11\">How Do I Update My Payment Method via Customer Zone?\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-111\">When to Contact 1-grid Billing Support\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">FAQs\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111\">Additional Resources\u00a0<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>What Is a Payment Method?\u00a0<\/strong><\/h2>\n\n\n\n<p>A <strong>payment method<\/strong> is the way you choose to pay for your hosting, domains, and other 1-grid services.&nbsp;<br>&nbsp;<br>Your selected payment method determines how your invoices are billed, processed, and renewed.&nbsp;<\/p>\n\n\n\n<p>Payment methods help ensure that your services remain <strong>active without interruption<\/strong> by offering both <strong>automated and manual options<\/strong> for convenience and flexibility.&nbsp;<\/p>\n\n\n\n<p><strong>TIP: <\/strong>Our easy-to-use payment methods make staying in control of your billing one less thing to worry about!&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>What Payment Methods Can I Choose From?\u00a0<\/strong><\/h2>\n\n\n\n<p>1-grid offers <a href=\"https:\/\/1grid.co.za\/knowledge\/easy-to-use-payment-methods\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>easy, secure, and flexible payment methods<\/strong><\/a> to suit every customer\u2019s preference.&nbsp;<br>&nbsp;<br>Here\u2019s how each option makes things simpler for you so you can take care of your business!&nbsp;<\/p>\n\n\n\n<p><strong><em>1. <\/em><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-or-update-your-debit-order-details\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Debit Order<\/em><\/strong><\/a><strong><em> (Highly Recommended)<\/em><\/strong>&nbsp;<\/p>\n\n\n\n<p>Making billing reliable and hands-free! We do the admin; you do your business!\u00a0<\/p>\n\n\n\n<p><strong><em>2. <\/em><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/paying-invoices-with-credit-card\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Secure Credit Card via PayFast<\/em><\/strong><\/a><strong><em><\/em><\/strong>&nbsp;<\/p>\n\n\n\n<p>Making payments fast, one-time or recurring, while you focus on your business matters!\u00a0<\/p>\n\n\n\n<p><strong><em>3. <\/em><\/strong><a href=\"https:\/\/1-grid.com\/knowledge\/paying-invoices-with-instant-eft\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Instant EFT via PayFast<\/em><\/strong><\/a><strong><em><\/em><\/strong>&nbsp;<\/p>\n\n\n\n<p>Making traditional bank payments simpler with instant confirmation, so you can get back to business quickly.&nbsp;<\/p>\n\n\n\n<p><strong><em>4. <\/em><\/strong><a href=\"https:\/\/1-grid.com\/knowledge\/paying-invoices-with-snapscan\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>SnapScan<\/em><\/strong><\/a><strong><em><\/em><\/strong>&nbsp;<\/p>\n\n\n\n<p>Making on-the-go payments convenient so your business meetings run on time.&nbsp;<\/p>\n\n\n\n<p><strong><em>5. <\/em><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/can-i-pay-via-eft\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Direct EFT<\/em><\/strong><\/a><strong><em> (Manual Transfer)<\/em><\/strong>&nbsp;<\/p>\n\n\n\n<p>Making manual control of payments better, while managing the books traditionally.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11\"><strong>How Do I Update My Payment Method via Customer Zone?\u00a0<\/strong><\/h2>\n\n\n\n<p>Follow these steps to update or change your payment method securely through your <strong>1-grid Customer Zone<\/strong>:\u00a0<br>\u00a0<br>1. <strong>Log in<\/strong> to your <strong><a href=\"https:\/\/1-grid.com\/client\/clientarea.php\">1-grid Customer Zone<\/a><\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-1.png\" alt=\"\" class=\"wp-image-33600\"\/><\/figure>\n<\/div>\n\n\n<p>2.<strong> Click<\/strong> on <strong>Update<\/strong> in the <strong>Your Info<\/strong> section.\u00a0\u00a0\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-3.png\" alt=\"\" class=\"wp-image-33491\"\/><\/figure>\n<\/div>\n\n\n<p>3. Select <strong>your preferred option<\/strong> under <strong>Payment Method<\/strong> in your <strong>My Details<\/strong> section.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2025\/10\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-4.png\" alt=\"\" class=\"wp-image-33892\"\/><\/figure>\n<\/div>\n\n\n<p>4. Click on <strong>Save Changes<\/strong>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"277\" height=\"56\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Save-Changes-Button-for-New-Contact.png\" alt=\"\" class=\"wp-image-33522\" style=\"width:189px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p><strong>TIP: <\/strong>\u00a0<br>\u00a0<br>If you\u2019re switching to <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-or-update-your-debit-order-details\/\">Debit Order<\/a><\/strong>, update your details <strong>at least 7 days before<\/strong> your next billing date to ensure smooth processing.\u00a0<\/p>\n\n\n\n<p>If you update your payment method after an invoice has already been issued, the invoice remains valid and will be processed using the new payment method at the next cycle, except for Debit Order (if this is made later than at least 7 days before the due date).&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111\"><strong>When to Contact 1-grid Billing Support\u00a0<\/strong><\/h2>\n\n\n\n<p><strong>Contact our Team if you:\u00a0<\/strong>\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-experience-issues-saving-or-updating-your-payment-method\">Experience issues saving or updating your payment method.\u00a0<\/li>\n\n\n\n<li id=\"htoc-want-to-confirm-if-your-update-has-taken-effect\">Want to confirm if your update has taken effect.\u00a0<\/li>\n\n\n\n<li id=\"htoc-have-recently-switched-to-debit-order-and-want-to-verify-your-first-debit-date\">Have recently switched to Debit Order and want to verify your first debit date.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111\"><strong>FAQs\u00a0<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>If I change my payment method after an invoice is issued, will I get a new invoice?\u00a0<\/strong><\/summary>\n<p id=\"htoc-11111\">No, the existing invoice remains valid and can still be paid with your new method before the due date.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How soon will my new payment method take effect?<\/strong><\/summary>\n<p id=\"htoc-111111\">Immediately, unless it\u2019s a Debit Order, which must be updated at least 7 days before the debit date.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What happens if my saved payment method fails?\u00a0<\/strong><\/summary>\n<p id=\"htoc-1111111\">You\u2019ll receive an automatic reminder to update your details or use an alternate method before the due date.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is it safe to store my payment details on 1-grid?\u00a0<\/strong><\/summary>\n<p id=\"htoc-11111111\">Absolutely, al payment processing is handled through <strong>PayFast\u2019s secure, PCI DSS-compliant gateway<\/strong> to ensure complete data protection.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111\"><strong>Additional Resources\u00a0<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=pay&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Everything You Need for 1-grid Payments<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/why-does-1-grid-send-invoices-at-different-times-of-the-month\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>A Guide to Invoices at 1-grid, and When to Expect Yours<\/strong><\/a><strong>\u00a0<\/strong><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=suspension&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>All You Need to Know About Suspensions at 1-grid<\/strong><\/a>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111\"><strong>Need Additional Support?\u00a0<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Updating your payment method via your Customer Zone doesn\u2019t have to feel technical with this easy-to-understand guide. Stuck? Contact our Support Team for clarity and guidance (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At 1-grid, we want managing your account to feel simple, seamless, and stress-free and paying your invoices on time. That\u2019s why we give you the flexibility to choose and update your preferred payment method directly through your Customer Zone, all in just a few clicks.\u00a0 Whether you\u2019re switching from Direct&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[6,9,1179],"ht-kb-tag":[263,480,623,660,728,1070,1551],"class_list":["post-24607","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-billing","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-customer-zone","ht_kb_tag-how-to","ht_kb_tag-method","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-payment","ht_kb_tag-update","ht_kb_tag-updating-payment-method"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Updating Your Payment Method via Your 1-grid Customer Zone - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Learn how about updating your payment method via your 1-grid Customer Zone. 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