{"id":24609,"date":"2022-02-02T14:43:41","date_gmt":"2022-02-02T14:43:41","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/how-to-update-my-1-grid-account-details\/"},"modified":"2026-01-26T08:17:34","modified_gmt":"2026-01-26T08:17:34","slug":"how-to-keep-your-1grid-account-details-up-to-date","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-keep-your-1grid-account-details-up-to-date\/","title":{"rendered":"How To Keep Your 1-grid Account Details Up to Date"},"content":{"rendered":"\n<p>Keep your 1-grid details up to date. Making sure your account details are up to date with 1-grid ensures you never miss important notifications, reminders, or support updates. Here&#8217;s a simple guide to update your details in the Customer Zone, and why it is important to keep your information up to date.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-15.png\" alt=\"\" class=\"wp-image-33545\"\/><\/figure>\n\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">Why It Is Important, and How It Benefits You<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">What Information Can Be Updated under \u201cMy Details\u201d?<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">Updating Your Email Preferences<\/a><\/li><li class=\"\"><a href=\"#htoc-11111\">Quick Steps to Update Your Details<\/a><\/li><li class=\"\"><a href=\"#htoc-111111\">FAQs<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111\">Additional Resources<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>Why It Is Important, and How It Benefits You<\/strong><\/h2>\n\n\n\n<p>Maintaining <strong>accurate information helps us secure your account<\/strong> and <strong>provide faster<\/strong>, <strong>more reliable assistance<\/strong> when you need it, giving you confidence that we are handling your account properly.&nbsp;<\/p>\n\n\n\n<p>This allows our Support Team to accurately<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-verify-your-1grid-account-for-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">verify<\/a> <\/strong>that it is you when you need our help, and prevents any<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">unauthorised<\/a> <\/strong>customers from logging queries, giving you peace of mind.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>What Information Can Be Updated under \u201cMy Details\u201d?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11\">Company Name<\/li>\n\n\n\n<li id=\"htoc-email-address\">Email Address<\/li>\n\n\n\n<li id=\"htoc-address\">Address<\/li>\n\n\n\n<li id=\"htoc-phone-number\">Phone Number<\/li>\n\n\n\n<li id=\"htoc-payment-method\">Payment Method<\/li>\n\n\n\n<li id=\"htoc-default-billing-contact\">Default Billing Contact<\/li>\n\n\n\n<li id=\"htoc-language\">Language<\/li>\n\n\n\n<li id=\"htoc-vat-number-if-applicable\">VAT Number (if applicable)<\/li>\n\n\n\n<li id=\"htoc-111\">ID\/Passport Number<\/li>\n<\/ul>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong><strong>TIP:<\/strong> <\/strong><\/strong>We\u2019d love to know how you found us and heard about us.<\/summary>\n<ul class=\"wp-block-list\">\n<li>You can <strong>update<\/strong> <strong>these questions<\/strong> if you\u2019d like to let us know.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-2.png\" alt=\"\" class=\"wp-image-33488\" style=\"width:551px;height:auto\"\/><\/figure>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111\"><strong>Updating Your Email Preferences<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>General Emails<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>All Account-Related Emails.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Invoice Emails<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>New Invoices, Reminders, &amp; Overdue Notices.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Support Emails<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Receive a CC of all Support Ticket Communications.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Product Emails<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Welcome Emails, Suspensions &amp; Other Lifecycle Notifications.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Domain Emails<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Registration\/Transfer Confirmation &amp; Renewal Notices.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Affiliate Emails<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Receive Affiliate Notifications.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111\"><strong>Quick Steps to Update Your Details<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>1: Log In <\/strong><\/strong>to Your <strong><strong>Customer Zone.<\/strong><\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Go to<\/strong> your<strong> <\/strong><a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone<\/strong><\/a>.<strong>&nbsp;&nbsp;<\/strong>&nbsp;<\/li>\n\n\n\n<li><strong>Enter <\/strong>your <strong>Email Address<\/strong> and <strong>Password<\/strong> you created during your application.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px.png\" alt=\"\" class=\"wp-image-33490\"\/><\/figure>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>2: <\/strong><\/strong>Click<strong><strong> Update<\/strong><\/strong> in the <strong><strong>Your Info <\/strong><\/strong>Section.<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Navigate <\/strong>to the section on the left of your &#8220;<strong>My Dashboard<\/strong>&#8220;.<\/li>\n\n\n\n<li><strong>Select<\/strong> the green <strong>Update<\/strong> button.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-3.png\" alt=\"\" class=\"wp-image-33491\"\/><\/figure>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>3: <\/strong><\/strong>Replace\/<strong><strong>Enter Your New Information <\/strong><\/strong>in the Relevant Field\/s.<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Click<\/strong> in the relevant field <strong>to change\/add<\/strong> your information.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Copy-of-1-grid-Images-for-KB-Articles-1000-x-600-px-4.png\" alt=\"\" class=\"wp-image-33493\"\/><\/figure>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>4: <\/strong><\/strong>Navigate to <strong><strong><strong>Update<\/strong><\/strong><\/strong> Your <strong><strong>Email Preferences.*<\/strong><\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Select<\/strong> or <strong>deselect<\/strong> the<strong> check boxes<\/strong> based on your preference.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"286\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Email-Preferences.png\" alt=\"\" class=\"wp-image-33494\"\/><\/figure>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>5: <\/strong><\/strong>Navigate to <strong><strong>Join Our Mailing List.*<\/strong><\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Click<\/strong> the \u201c<strong>Yes\/No<\/strong>\u201d button to toggle and <strong>indicate your preference<\/strong>.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"186\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Mailing-List-1.png\" alt=\"\" class=\"wp-image-33495\"\/><\/figure>\n<\/div><\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>6: <\/strong><\/strong>Click to <strong><strong>Save Changes.<\/strong><\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>At the bottom of the &#8220;My Details&#8221; page, you can <strong>click <\/strong>on <strong>Save Changes<\/strong> button.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"228\" height=\"50\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/Save-Changes-Button.png\" alt=\"\" class=\"wp-image-33496\"\/><\/figure>\n<\/div><\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>FAQs<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: Why can\u2019t I change the \u201cName\u201d and \u201cSurname\u201d under \u201cMy Details\u201d?<\/strong><\/summary>\n<p id=\"htoc-1111111\">You cannot change your name on an existing 1-grid hosting account because the account is tied to specific legal and financial details, and a name change is considered a change of ownership, requiring a formal process to ensure the legitimacy and security of the account and its services. Instead of a name change, you would need to initiate a transfer of ownership, followed by consideration of setting up a new account with the correct name.&nbsp;&nbsp;<\/p>\n\n\n\n<p id=\"htoc-you-can-reach-out-to-our-billing-support-team-at-billing-1-grid-com-for-assistance-or-further-guidance-on-this-and-may-find-some-additional-information-for-a-change-of-ownership-coo\">You can reach out to our Billing Support Team at <a href=\"mailto:billing@1-grid.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>billing@1-grid.com<\/strong><\/a> for assistance or further guidance on this, and you may find some additional information for a <a href=\"https:\/\/1grid.co.za\/knowledge\/change-of-ownership-coo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Change of Ownership (COO).<\/strong><\/a>&nbsp;<\/p>\n\n\n\n<p id=\"htoc-11111111\">Likewise, if an account is required to be changed due to the account holder passing away, there is a formal process that requires administrative action. This is explained here: <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-gain-access-to-an-account-after-owners-death\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Gain Access to an Account after Owner\u2019s Death.<\/strong><\/a><\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111\"><strong>Additional Resources<\/strong><\/h2>\n\n\n\n<p><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-verify-your-1grid-account-for-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Verify Your 1-grid Account for Support<\/a>&nbsp;&nbsp;<\/strong><br><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">Adding a Sub-Account or Technical Contact to Your 1-grid Account<\/a><\/strong><br><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/deleting-a-sub-account-or-technical-contact-from-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">Deleting a Sub-Account or Technical Contact from Your 1-grid<\/a><\/strong><br><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Preventing Unauthorised Customers from Accessing 1-grid Support<\/a><\/strong><br><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-i-update-my-profile-information\/\" target=\"_blank\" rel=\"noreferrer noopener\">1-grid App: How do I update my profile information?<\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/cpanel-how-to-update-your-contact-information-in\/\" target=\"_blank\" rel=\"noreferrer noopener\">cPanel: How to Update Your Contact Information<\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-do-i-update-my-payment-method\/\" target=\"_blank\" rel=\"noreferrer noopener\">How Do I Update My Payment Method?<\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-update-your-1-grid-password-while-logged-in\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Zone: Update Your 1-grid Password While Logged In<\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-or-update-your-debit-order-details\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-or-update-your-debit-order-details\/\" target=\"_blank\" rel=\"noreferrer noopener\">Updating or Adding Your Debit Order Details<\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-credit-card-details\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-credit-card-details\/\" target=\"_blank\" rel=\"noreferrer noopener\">Adding or Updating Your Credit Card Details<\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-domain-contact-information\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-domain-contact-information\/\" target=\"_blank\" rel=\"noreferrer noopener\">Keeping Your Domain Contact Information Up To Date<\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-domains-nameservers-at-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Update Your Domain\u2019s Nameservers at 1-grid<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111\"><strong>Need Additional Support?<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Updating your personal information doesn\u2019t have to be tricky because this easy-to-use guide makes it easy. Stuck? Contact our Support Team for help (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Keep your 1-grid details up to date. Making sure your account details are up to date with 1-grid ensures you never miss important notifications, reminders, or support updates. Here&#8217;s a simple guide to update your details in the Customer Zone, and why it is important to keep your information up&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9,1179],"ht-kb-tag":[36,480,660,1450,1451],"class_list":["post-24609","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-1-grid","ht_kb_tag-how-to","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-profile-update","ht_kb_tag-update-my-details"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Keep Your 1-grid Account Details Up to Date - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Keep your 1-grid account details up to date. Learn why accurate details matter and how to quickly update your info in the Customer Zone.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/how-to-keep-your-1grid-account-details-up-to-date\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Keep Your 1-grid Account Details Up to Date - 1-grid Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Keep your 1-grid account details up to date. 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