{"id":25068,"date":"2022-02-02T15:03:31","date_gmt":"2022-02-02T15:03:31","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/how-to-resolve-spam-being-sent-from-my-website\/"},"modified":"2023-08-31T08:48:54","modified_gmt":"2023-08-31T08:48:54","slug":"how-to-resolve-spam-being-sent-from-my-website","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-resolve-spam-being-sent-from-my-website\/","title":{"rendered":"How to resolve spam being sent from my website?"},"content":{"rendered":"<blockquote><p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">This article provides you with steps to check what could be causing spam originating from your website.<\/span><\/p><\/blockquote>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"width: auto;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33047347347\/original\/IYs1UZlVc-X3nYGTbYxcVsEO227nk3sAJw.png?1601466108\" data-attachment=\"[object Object]\" data-id=\"33047347347\" \/><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<h2><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><strong>Why is spam being sent from my website?<\/strong><\/span><\/h2>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">Email Spam may be sent if the website is hacked. It is the most common reason why Spam is being sent.<\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">Once your website or hosting account is hacked, hackers get all the information they need to edit the website\u2019s code, upload malicious files, put spam scripts into the catalog of the site or hosting account. This will allows hackers to send Spam from your website.<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; font-size: 16px; color: #000000;\"><strong>To get rid of malicious code and files and to solve the Spamming problem, you will need to check the whole website.<\/strong><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<ul>\n<li>\n<div><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">\u00a0Login to your website control panel and look for any files\/folders with odd, strange names.<\/span><\/div>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<ul>\n<li>\n<div><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">Check for files with recently changed dates and look for any suspect code.<\/span><\/div>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<ul>\n<li>\n<div><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">Download all website files and scan files using a malware scanner<\/span><\/div>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<ul>\n<li>\n<div><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"color: #000000;\">Check if your contact us page has<\/span> <a href=\"https:\/\/1-grid.com\/knowledge\/wordpress-how-to-add-recaptcha-protection-to-your-website\/\" target=\"_blank\" rel=\"noreferrer noopener\">Captcha\u00a0<\/a><span style=\"color: #000000;\">enabled<\/span><\/span><\/div>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<ul>\n<li>\n<div><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"color: #000000;\">Make use of website scanners like<\/span> <a href=\"https:\/\/1-grid.com\/website-security\/\" target=\"_blank\" rel=\"noreferrer noopener\">cWatch<\/a> <span style=\"color: #000000;\">to scan and protect<\/span><\/span><\/div>\n<\/li>\n<\/ul>\n<div><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/div>\n<ul>\n<li>\n<div><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"color: #000000;\">If you have a mailer script set it to send no more than 600 mails an hour as per our<\/span> <a href=\"https:\/\/1-grid.com\/knowledge\/email-restrictions\/\" target=\"_blank\" rel=\"noreferrer noopener\">AUP<\/a><\/span><\/div>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<ul>\n<li>\n<div><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"color: #000000;\">Once the above is done, ensure website<\/span> <a href=\"https:\/\/1-grid.com\/knowledge\/how-to-update-your-wordpress-installation\/\" target=\"_blank\" rel=\"noreferrer noopener\">CMS is up to date<\/a> <span style=\"color: #000000;\">and all unused plugins and themes are removed.<\/span><\/span><\/div>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<ul>\n<li>\n<div><span style=\"font-family: Helvetica,sans-serif;\"><a href=\"https:\/\/1-grid.com\/knowledge\/wordpress-tips-to-secure-your-website\/\" target=\"_blank\" rel=\"noreferrer noopener\">Secure your CMS to prevent future attacks.<\/a><\/span><\/div>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article provides you with steps to check what could be causing spam originating from your website. \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Why is spam being sent from my website? \u00a0 Email Spam may be sent if the website is hacked. It is the most common reason why Spam is&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[24],"ht-kb-tag":[132,480,659,849,896,935,951,1112],"class_list":["post-25068","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-website","ht_kb_tag-being","ht_kb_tag-how-to","ht_kb_tag-my","ht_kb_tag-resolve","ht_kb_tag-sent","ht_kb_tag-spam","ht_kb_tag-ssl-certificates-and-website-security","ht_kb_tag-website"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to resolve spam being sent from my website? -<\/title>\n<meta name=\"description\" content=\"This article provides you with steps to check what could be causing spam originating from your website. 1-grid Knowledge Base\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to resolve spam being sent from my website? 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