{"id":25073,"date":"2022-02-02T15:03:31","date_gmt":"2022-02-02T15:03:31","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/why-does-the-website-say-the-ssl-certificate-is-untrusted\/"},"modified":"2023-03-23T07:39:08","modified_gmt":"2023-03-23T07:39:08","slug":"why-does-the-website-say-the-ssl-certificate-is-untrusted","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/why-does-the-website-say-the-ssl-certificate-is-untrusted\/","title":{"rendered":"Why does the website say the SSL certificate is untrusted?"},"content":{"rendered":"<blockquote><p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">This article provides you with some information regarding the &#8220;SSL is entrusted error&#8221;<\/span><\/p><\/blockquote>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">If a browser says that a certificate is untrusted it means that it isn&#8217;t signed by a trusted root certificate or that it can&#8217;t link the certificate to a trusted root certificate. If your certificate is signed by a major certificate authority, it just means one of the chain certificates in between yours and the root is not installed on the web server. You can view the certificate&#8217;s chain or certification path by viewing the certificate details in your web browser. In the example below we are going to use paypal.com\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<div><span style=\"font-family: Helvetica,sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"box-sizing: border-box; border: 0px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040502911\/original\/qqhrzZXkJxCyiMxlvlOqKeJuw-oPjFjukw.png?1589201641\" alt=\"A Certificate's Certificate Path\" width=\"348\" height=\"405\" data-attachment=\"[object Object]\" data-id=\"33040502911\" \/><\/span><\/div>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"font-size: 18px;\">\u00a0<\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica, sans-serif; color: #000000;\"><span style=\"font-size: 18px;\"><strong>Why does the secure part of the website say the name on the security certificate is invalid or does not match the name of the site?<\/strong><\/span><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"box-sizing: border-box; border: 0px; width: 513px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040502912\/original\/TvJbmvpVfq61gsbG1pauF-qtFvy940yhJQ.png?1589201641\" alt=\"Name Mismatch Error in Internet Explorer 7\" height=\"297\" data-attachment=\"[object Object]\" data-id=\"33040502912\" \/><\/span><\/p>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">This error indicates that the common name (domain name) in the SSL certificate doesn&#8217;t match the address that is in the address bar of the browser.\u00a0<\/span><\/li>\n<li><span style=\"font-family: Helvetica,sans-serif;\"><span style=\"color: #000000;\">For example, if the certificate is for<\/span> <a href=\"http:\/\/www.paypal.com\" rel=\"noreferrer\">www.paypal.com<\/a> <span style=\"color: #000000;\">and you access the site without the &#8220;www&#8221;<\/span> (<a href=\"https:\/\/paypal.com\" rel=\"noreferrer\">https:\/\/paypal.com<\/a>), <span style=\"color: #000000;\">you will get this SSL certificate name error.\u00a0<\/span><\/span><\/li>\n<li><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">This page contains both secure and nonsecure items<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n<div><span style=\"font-family: Helvetica,sans-serif;\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered fr-shadow aligncenter\" style=\"box-sizing: border-box; border: 0px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33040502910\/original\/CTAt2wnoa5h0yNwdBI2Zqd9Z1VjcGSvo7g.png?1589201641\" alt=\"Do you want to display nonsecure items?\" data-attachment=\"[object Object]\" data-id=\"33040502910\" \/><\/span><\/div>\n<div><\/div>\n<div><\/div>\n<ul>\n<li><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">This is a common error that occurs when some element on a secure web page (one that is loaded with https:\/\/ in the address bar) is not being loaded from a secure source.\u00a0<\/span><\/li>\n<li><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">This usually occurs with images, frames, and scripts.<\/span><\/li>\n<li><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">\u00a0The simplest way to fix this is to change all links to images and scripts to https.<\/span><\/li>\n<li><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">Just open up the offending web page and search for http:\/\/. Change the references to https:\/\/<\/span><\/li>\n<\/ul>\n<pre><span style=\"font-family: Helvetica,sans-serif;\">&lt;img src=\"<a href=\"https:\/\/www.domain.com\/image.gif\" rel=\"noreferrer\">https:\/\/www.domain.com\/image.gif<\/a>\" alt=\"\" \/&gt;<\/span><\/pre>\n<ul>\n<li><span style=\"font-family: Helvetica, sans-serif; color: #000000;\">Alternatively, if the images or scripts are located on the same domain, you can access them with a relative path, rather than an absolute path:<\/span><\/li>\n<\/ul>\n<pre><span style=\"font-family: Helvetica,sans-serif;\">&lt;img src=\"image.gif\" alt=\"\" \/&gt;<\/span><\/pre>\n<p><span style=\"font-family: Helvetica,sans-serif;\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article provides you with some information regarding the &#8220;SSL is entrusted error&#8221; \u00a0 \u00a0 \u00a0 If a browser says that a certificate is untrusted it means that it isn&#8217;t signed by a trusted root certificate or that it can&#8217;t link the certificate to a trusted root certificate. If your&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[21],"ht-kb-tag":[179,1209,1265,950,951,1003,1328,1112,1134],"class_list":["post-25073","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ssl-certificates","ht_kb_tag-certificate","ht_kb_tag-does","ht_kb_tag-say","ht_kb_tag-ssl","ht_kb_tag-ssl-certificates-and-website-security","ht_kb_tag-the","ht_kb_tag-untrusted","ht_kb_tag-website","ht_kb_tag-why"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why does the website say the SSL certificate is untrusted? -<\/title>\n<meta name=\"description\" content=\"This article provides you with some information regarding the &quot;SSL is entrusted error&quot; 1-grid Knowledge Base - 1-grid Knowledge Base\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/why-does-the-website-say-the-ssl-certificate-is-untrusted\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why does the website say the SSL certificate is untrusted? 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