{"id":25089,"date":"2026-01-26T15:04:00","date_gmt":"2026-01-26T15:04:00","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/introduction-to-the-1-grid-android-application\/"},"modified":"2026-01-27T06:46:59","modified_gmt":"2026-01-27T06:46:59","slug":"introduction-to-the-1-grid-android-application","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/introduction-to-the-1-grid-android-application\/","title":{"rendered":"Introduction to the 1-grid\u00a0App"},"content":{"rendered":"\n<p>We know that managing your online services&nbsp;doesn\u2019t&nbsp;always happen at a desk. The 1-grid&nbsp;App is designed to give you&nbsp;<strong>quick access, real-time updates, and peace of mind<\/strong>, wherever you are.&nbsp;<\/p>\n\n\n\n<p>Keep your hosting account, billing, and support always within reach, in your pocket and on-the-go.&nbsp;<\/p>\n\n\n\n<p>This guide introduces the 1-grid App&nbsp;and shows how it helps you manage your account, billing, and support, all from your mobile device.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-20.png\" alt=\"Introduction to the 1-grid App\" class=\"wp-image-34171\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">What Is the 1-grid App?<\/a><\/li><li class=\"\"><a href=\"#htoc-what-you-can-do-in-the-app-with-benefits\">What You Can Do in the App (With Benefits)&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-view-and-pay-invoices-instantly\">View and Pay Invoices Instantly&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-monitor-your-services-at-a-glance\">Monitor Your Services&nbsp;at a Glance&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-update-account-information1\">Update Account Information&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-use-handy-account-shortcuts\">Use Handy Account Shortcuts&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-payments-on-the-go\">Payments on the Go&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-how-to-get-started\">How to Get Started&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-1-download-the-app\">1: Download the App&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-2-log-in-securely\">2: Log In Securely&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-our-scope-of-support\">Our&nbsp;Scope of Support&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-faqs\">FAQs<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">Additional Resources<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>What Is the 1-grid App?<\/strong><\/h2>\n\n\n\n<p>The 1-grid App&nbsp;is a secure, mobile extension of your<a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\">&nbsp;<strong>Customer Zone<\/strong><\/a>, designed to help you stay informed and in control while&nbsp;you\u2019re&nbsp;on&nbsp;the move.&nbsp;<\/p>\n\n\n\n<p>You can use it to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-monitor-billing-and-invoices\">Monitor billing and invoices&nbsp;<\/li>\n\n\n\n<li id=\"htoc-update-account-information\">Update account information&nbsp;<\/li>\n\n\n\n<li id=\"htoc-buy-new-services\">Buy new services&nbsp;<\/li>\n\n\n\n<li id=\"htoc-view-services\">View services&nbsp;<\/li>\n\n\n\n<li id=\"htoc-check-domain-availability\">Check domain availability&nbsp;<\/li>\n\n\n\n<li id=\"htoc-view-recent-orders\">View recent orders&nbsp;<\/li>\n\n\n\n<li id=\"htoc-read-knowledge-base-articles\">Read&nbsp;Knowledge Base articles&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Why this matters:&nbsp;<\/strong>No need to log in on a desktop just to&nbsp;take action.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-what-you-can-do-in-the-app-with-benefits\"><strong>What You Can Do in the App (With Benefits)<\/strong>&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-view-and-pay-invoices-instantly\"><strong>View and Pay Invoices Instantly<\/strong>&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-access-your-invoices\">Access your&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-to-pay-my-invoices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>invoices<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-tap-pay-to-settle-them-securely\">Tap&nbsp;<strong>Pay<\/strong>&nbsp;to<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-to-pay-my-invoices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>settle<\/strong><\/a><strong>&nbsp;<\/strong>them securely&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Benefit:&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-to-pay-my-invoices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pay an invoice<\/strong><\/a>&nbsp;in seconds,&nbsp;even while travelling or&nbsp;catching your breath&nbsp;between meetings.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-monitor-your-services-at-a-glance\"><strong>Monitor Your Services&nbsp;at a Glance<\/strong>&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-see-how-many-domains-are-active\">See how many domains are active&nbsp;<\/li>\n\n\n\n<li id=\"htoc-view-your-services-in-one-place\">View your services in one place&nbsp;<\/li>\n\n\n\n<li id=\"htoc-view-key-account-details-instantly\">View key account details instantly&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Benefit:&nbsp;<\/strong>Quick visibility without logging into&nbsp;your Customer Zone via&nbsp;a desktop, giving you the freedom to focus on what matters without being tied down.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-update-account-information1\"><strong>Update Account Information<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Make quick changes to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-contact-details\">Contact details&nbsp;<\/li>\n\n\n\n<li id=\"htoc-account-preferences\">Account preferences&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Benefit:&nbsp;<\/strong>Keep your&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-i-update-my-profile-information\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>account details<\/strong><\/a>&nbsp;accurate&nbsp;to avoid delays in support or billing.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-use-handy-account-shortcuts\"><strong>Use Handy Account Shortcuts<\/strong>&nbsp;<\/h3>\n\n\n\n<p>The app provides shortcuts to commonly used account actions.&nbsp;<\/p>\n\n\n\n<p><strong>Benefit:&nbsp;<\/strong>This means less clicking&nbsp;and&nbsp;faster action.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-payments-on-the-go\"><strong>Payments on the Go<\/strong>&nbsp;<\/h2>\n\n\n\n<p>The app is especially useful for&nbsp;<strong>billing on the go<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-pay-invoices-immediately\"><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-to-pay-my-invoices\/\"><strong>Pay invoices<\/strong><\/a>&nbsp;immediately&nbsp;<\/li>\n\n\n\n<li id=\"htoc-avoid-service-interruptions\">Avoid <a href=\"https:\/\/1grid.co.za\/knowledge\/suspensions\/\"><strong>service interruptions<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-stay-in-control-of-renewals\">Stay in control of <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/domains-why-are-my-invoices-sent-60-days-in-advance\/\">renewals<\/a>&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Making handling your billing calm and secure &#8211;&nbsp;<em>anytime, anywhere<\/em>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-how-to-get-started\"><strong>How to Get Started<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Getting started is just as easy as 1-2-3.&nbsp;Downloading is&nbsp;absolutely&nbsp;free&nbsp;and takes less than a minute.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-1-download-the-app\"><strong>1: Download the App<\/strong>&nbsp;<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-google-play-store-android-https-play-google-com-store-apps-details-id-com-onegrid-hosting\"><strong><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.onegrid.hosting\">Google Play Store (Android)<\/a>&nbsp;<\/strong><\/li>\n\n\n\n<li id=\"htoc-apple-app-store-ios-https-apps-apple-com-us-app-1-grid-com-id1512923545\"><a href=\"https:\/\/apps.apple.com\/us\/app\/1-grid-com\/id1512923545\"><strong>Apple App Store (iOS)<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-2-log-in-securely\"><strong>2: Log In Securely<\/strong>&nbsp;<\/h6>\n\n\n\n<p>No separate account setup&nbsp;required,&nbsp;so you can simply log in using the same email address and password you use for your&nbsp;<strong><a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\">1-grid Customer Zone<\/a><\/strong>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"2194\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-App-Login-Screen.png\" alt=\"1-grid App Login Screen\" class=\"wp-image-34173\" style=\"aspect-ratio:0.49224516114175176;width:243px;height:auto\"\/><\/figure>\n\n\n\n<p>That\u2019s&nbsp;it!&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-our-scope-of-support\"><strong>Our&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a><strong><\/strong>&nbsp;<\/h2>\n\n\n\n<p>Here\u2019s&nbsp;an outline of what we can do and what is not within&nbsp;our<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a>&nbsp;if&nbsp;you\u2019re&nbsp;stuck and&nbsp;need any&nbsp;additional&nbsp;guidance or support.&nbsp;<\/p>\n\n\n\n<p><strong><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/#htoc-standard-support-included\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Included Support<\/strong><\/a>&nbsp;&nbsp;<br><strong><\/strong>&nbsp;<br>We&nbsp;<strong>can help with<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-guidance-with-where-to-download-the-app-for-your-device\">Guidance on&nbsp;where to&nbsp;download the app&nbsp;for&nbsp;your device&nbsp;<\/li>\n\n\n\n<li id=\"htoc-basic-questions-about-app-navigation\">Basic questions about&nbsp;app navigation&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>We&nbsp;<strong>may refer you&nbsp;<\/strong>to related guides for:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-invoice-payments\"><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-to-pay-my-invoices\/\"><strong>Invoice payments<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-password-or-security-updates\">Password or security updates&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>For&nbsp;device-specific,&nbsp;Play&nbsp;or&nbsp;iOS&nbsp;Store challenges you may run into, we highly recommend that you contact the relevant Support for these.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-faqs\"><strong>FAQs<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Is the app secure?<\/strong><\/summary>\n<p id=\"htoc-111\">Yes, it uses the same secure login as your Customer Zone.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Can I pay invoices from the app?<\/strong><\/summary>\n<p id=\"htoc-1111\">Yes, you can view and pay invoices directly and securely.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Do I need a separate account?<\/strong><\/summary>\n<p id=\"htoc-11111\">No, you can use your existing Customer Zone login details.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Is the app free?<\/strong><\/summary>\n<p id=\"htoc-111111\">Yes,&nbsp;it\u2019s&nbsp;100% free to download and use. You will&nbsp;likely only&nbsp;need to pay network data charges when downloading, depending on your&nbsp;device&#8217;s&nbsp;connectivity settings<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>Additional Resources<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-to-pay-my-invoices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Pay My Invoices Using the 1-grid App<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-i-update-my-profile-information\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Updating Your Profile Information with the 1-grid App<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-do-i-view-and-log-support-tickets\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Viewing Your Logged Support Tickets via the 1-grid App<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-to-check-1-grid-network-status\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Check Our Network Status Using the 1-grid App<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11\"><strong>Need Additional Support?<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re&nbsp;Here to&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Downloading the 1-grid App on your device&nbsp;doesn\u2019t&nbsp;have to cost you time with&nbsp;this&nbsp;easy-to-understand&nbsp;guide.&nbsp;Stuck?&nbsp;Contact our Support Team for&nbsp;further&nbsp;clarity and&nbsp;guidance&nbsp;(<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>).&nbsp;We&#8217;re&nbsp;ready&nbsp;to see how we can help!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We know that managing your online services&nbsp;doesn\u2019t&nbsp;always happen at a desk. The 1-grid&nbsp;App is designed to give you&nbsp;quick access, real-time updates, and peace of mind, wherever you are.&nbsp; Keep your hosting account, billing, and support always within reach, in your pocket and on-the-go.&nbsp; This guide introduces the 1-grid App&nbsp;and shows&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[3],"ht-kb-tag":[36,38,1579,92,101,1208,540,1580,1003,1024],"class_list":["post-25089","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-1-grid-mobile-app","ht_kb_tag-1-grid","ht_kb_tag-1-grid-android-app","ht_kb_tag-1-grid-app","ht_kb_tag-android","ht_kb_tag-application","ht_kb_tag-introduction","ht_kb_tag-ios","ht_kb_tag-mobile-app","ht_kb_tag-the","ht_kb_tag-to"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introduction to the 1-grid\u00a0App - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Manage your 1-grid account on the go with the mobile app. View invoices, pay securely, get notifications, and access support anytime.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/introduction-to-the-1-grid-android-application\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introduction to the 1-grid\u00a0App - 1-grid Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Manage your 1-grid account on the go with the mobile app. View invoices, pay securely, get notifications, and access support anytime.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/1grid.co.za\/knowledge\/introduction-to-the-1-grid-android-application\/\" \/>\n<meta property=\"og:site_name\" content=\"1-grid Knowledge Base\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/1grid.co.za\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-27T06:46:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-20.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@1grid_hosting\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/introduction-to-the-1-grid-android-application\/\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/introduction-to-the-1-grid-android-application\/\",\"name\":\"Introduction to the 1-grid\u00a0App - 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