{"id":25091,"date":"2022-02-02T15:04:59","date_gmt":"2022-02-02T15:04:59","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/1-grid-app-how-do-i-view-and-log-support-tickets\/"},"modified":"2025-05-27T13:13:38","modified_gmt":"2025-05-27T13:13:38","slug":"1-grid-app-how-do-i-view-and-log-support-tickets","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/1-grid-app-how-do-i-view-and-log-support-tickets\/","title":{"rendered":"1-grid APP: How do I view and log Support Tickets ?"},"content":{"rendered":"<blockquote data-identifyelement=\"488\"><p><span style=\"color: #000000;\">This article provides you with steps to log Support Tickets via our 1-grid Android app.<\/span><\/p><\/blockquote>\n<p data-identifyelement=\"489\">\n<p data-identifyelement=\"497\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"470\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"499\"><span style=\"box-sizing: border-box; font-size: 24px;\" data-identifyelement=\"500\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"501\">Step 1\u00a0<\/strong>&#8211; Login with your 1-grid Customer Zone details.<\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"474\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"502\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"477\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"504\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"480\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"506\">\u00a0<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"508\"><a style=\"box-sizing: border-box; background-color: transparent; color: #00c1dc !important; text-decoration: underline !important; outline: 0px; outline-offset: -2px; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039094513\/original\/jPg8CellOAGfRQXDVkC2B28NQklYSvTUBA.png?1585914022\" target=\"_blank\" rel=\"noopener\" data-identifyelement=\"509\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"box-sizing: content-box; border: 1px solid #cccccc; max-width: 100%; width: 291px; height: 481px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039100650\/original\/0JkRFf4glwKYgUpZqYKTDq7nevR8zHTx0g.png?1585922210\" data-id=\"33039100650\" data-identifyelement=\"510\" \/><\/a><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"515\"><span style=\"box-sizing: border-box; font-size: 24px;\" data-identifyelement=\"516\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"517\">Step 2\u00a0<\/strong>&#8211; Click on <strong data-identifyelement=\"518\">Support and Queries<\/strong><\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"520\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 340px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039100928\/original\/nv8bmqFtRwX8RVHNN928D6eKq4oCJatgGQ.png?1585922404\" height=\"447\" data-id=\"33039100888\" data-identifyelement=\"521\" \/><\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"526\"><span style=\"box-sizing: border-box; font-size: 24px;\" data-identifyelement=\"527\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"528\">Step 3\u00a0<\/strong>&#8211; Select the query type<\/span><\/span><\/p>\n<ul data-identifyelement=\"529\">\n<li style=\"box-sizing: border-box; margin-bottom: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"530\"><span style=\"box-sizing: border-box; font-size: 16px;\" data-identifyelement=\"531\">In this example we will use hosting<\/span><\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"533\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 276px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039101161\/original\/ELfT0qiI1uANonAYqIJiiRpYg1TzYKTfIw.png?1585922625\" height=\"480\" data-id=\"33039100994\" data-identifyelement=\"534\" \/><\/span><\/p>\n<p data-identifyelement=\"483\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"536\"><span style=\"box-sizing: border-box; font-size: 24px;\" data-identifyelement=\"537\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"538\">Step 4\u00a0<\/strong>&#8211; Complete your query details and click Submit<\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"541\"><span style=\"box-sizing: border-box; font-size: 24px;\" data-identifyelement=\"542\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 262px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039101263\/original\/C0RRd5Gwfspp8_B88yLhELEbsOLJdICitA.png?1585922771\" height=\"328\" data-id=\"33039101236\" data-identifyelement=\"543\" \/><\/span><\/span><\/p>\n<p data-identifyelement=\"470\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif; color: #000000;\" data-identifyelement=\"545\"><span style=\"box-sizing: border-box; font-size: 24px;\" data-identifyelement=\"546\"><strong style=\"box-sizing: border-box; font-weight: bold;\" data-identifyelement=\"547\">Step 5\u00a0<\/strong>&#8211; That&#8217;s It ! your support ticket has been logged.<\/span><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"550\"><span style=\"box-sizing: border-box; font-size: 24px;\" data-identifyelement=\"551\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 272px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039101319\/original\/-Ohl6SoueOpL-N3_1hwA-AFQS_nFxbxgwg.png?1585922841\" height=\"251\" data-id=\"33039101319\" data-identifyelement=\"552\" \/><\/span><\/span><\/p>\n<hr data-identifyelement=\"554\" \/>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\"><span style=\"font-size: 18px;\" data-identifyelement=\"555\"><span style=\"color: #000000;\">To view the progress of your ticket you may log in at any time and select <\/span><strong data-identifyelement=\"556\"><span style=\"color: #000000;\">Support and Queries<\/span>.<\/strong><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\"><img decoding=\"async\" class=\"fr-fic fr-dib fr-bordered aligncenter\" style=\"width: 317px;\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33039101403\/original\/x733V1wZp7c6LtrWHP9h8C1kUJ37-Tcbig.png?1585922930\" height=\"417\" data-id=\"33039101403\" data-identifyelement=\"558\" \/><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\">\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333;\" data-identifyelement=\"470\">\n<hr data-identifyelement=\"561\" \/>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;\" data-identifyelement=\"578\"><span style=\"box-sizing: border-box; font-family: Helvetica, sans-serif;\" data-identifyelement=\"562\"><span style=\"color: #000000;\"><strong style=\"box-sizing: border-box; font-weight: bold; text-align: start; text-indent: 0px; font-family: Tahoma, Verdana, Segoe, sans-serif; font-size: 16px;\" data-identifyelement=\"563\"><span style=\"box-sizing: border-box; font-size: 16px;\" data-identifyelement=\"564\">TIP:\u00a0<\/span><\/strong><\/span><span style=\"box-sizing: border-box; font-weight: 400; text-align: start; text-indent: 0px; color: #333333; font-family: Tahoma, Verdana, Segoe, sans-serif; font-size: 16px;\" data-identifyelement=\"565\"><span style=\"color: #000000;\">Should you have any queries regarding our Android App you may contact our Support Center by clicking<\/span>\u00a0<\/span><u style=\"box-sizing: border-box; font-weight: 400; text-align: start; text-indent: 0px; color: #333333; font-family: Tahoma, Verdana, Segoe, sans-serif; font-size: 16px;\" data-identifyelement=\"566\"><span style=\"box-sizing: border-box; font-size: 16px;\" data-identifyelement=\"567\"><a style=\"box-sizing: border-box; color: #2753d7; font-family: Tahoma, Verdana, Segoe, sans-serif !important;\" href=\"https:\/\/1-grid.com\/web-hosting\/#livechat\" target=\"_blank\" rel=\"noreferrer noopener\" data-identifyelement=\"568\">here<\/a>.<\/span>\u00a0<\/u><span style=\"box-sizing: border-box; color: #183247; font-family: Helvetica, sans-serif; font-size: 24px; font-weight: 400; text-align: start; text-indent: 0px;\" data-identifyelement=\"569\">\u00a0<\/span> <br style=\"box-sizing: border-box;\" data-identifyelement=\"570\" \/><\/span><\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;\" data-identifyelement=\"588\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\">\n<p style=\"box-sizing: border-box; margin: 0px; font-size: 16px; line-height: 20.8px; word-break: normal; overflow-wrap: break-word; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Verdana, Segoe, sans-serif; color: #333333; background-color: #fefefe;\" data-identifyelement=\"483\">\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This article provides you with steps to log Support Tickets via our 1-grid Android app. Step 1\u00a0&#8211; Login with your 1-grid Customer Zone details. \u00a0 \u00a0 \u00a0 Step 2\u00a0&#8211; Click on Support and Queries Step 3\u00a0&#8211; Select the query type In this example we will use hosting Step 4\u00a0&#8211; Complete&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[3],"ht-kb-tag":[38,90,99,310,480,494,582,976,1013,1096],"class_list":["post-25091","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-1-grid-mobile-app","ht_kb_tag-1-grid-android-app","ht_kb_tag-and","ht_kb_tag-app","ht_kb_tag-do","ht_kb_tag-how-to","ht_kb_tag-i","ht_kb_tag-log","ht_kb_tag-support","ht_kb_tag-ticket","ht_kb_tag-view"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>1-grid APP: How do I view and log Support Tickets ? -<\/title>\n<meta name=\"description\" content=\"This article provides you with steps to log Support Tickets via our 1-grid Android app. 1-grid APP: How do I view and log Support Tickets ?\" \/>\n<meta name=\"robots\" content=\"index, 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