{"id":26360,"date":"2025-12-12T12:37:17","date_gmt":"2025-12-12T12:37:17","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/?p=26360"},"modified":"2025-12-12T12:37:19","modified_gmt":"2025-12-12T12:37:19","slug":"how-to-point-your-mail-record-to-1-grid-from-wix","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-point-your-mail-record-to-1-grid-from-wix\/","title":{"rendered":"How to Point Your Mail Records to 1-grid from Wix"},"content":{"rendered":"\n<p>Keeping your website on Wix and your email hosted with 1-grid is a popular and reliable setup. When your domain connects to Wix by <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-your-domain-to-your-wix-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>updating your nameservers to Wix<\/strong><\/a><strong>, <\/strong>your DNS may change. This can cause email interruptions until the <strong>mail (MX) record<\/strong> is updated to point back to 1-grid.&nbsp;<\/p>\n\n\n\n<p>This guide helps you securely restore your mail routing, so your 1-grid email continues working smoothly, no matter where your website is hosted.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/06\/1-grid-Images-for-KB-Articles-1000-x-600-px-10.png\" alt=\"How to Point Your Mail Records to 1-grid from Wix\" class=\"wp-image-34110\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">Why Updating This Mail Record Matters\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">When You Need to Update Your Mail Record<\/a><\/li><li class=\"\"><a href=\"#htoc-11\">Steps to Point Your Mail Record from Wix\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111111\">If You\u2019re Using 1-grid Nameservers Instead<\/a><\/li><li class=\"\"><a href=\"#htoc-111111\">FAQs\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111111111\">Additional Resources\u00a0<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>Why Updating This Mail Record Matters\u00a0<\/strong><\/h2>\n\n\n\n<p>Your MX (Mail Exchange) record tells the internet <em>where to deliver your emails<\/em>.&nbsp;<\/p>\n\n\n\n<p>If your <strong>domain is connected to Wix<\/strong>, they may automatically:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-replace-your-mail-records-with-wix-defaults\">Replace your mail records with Wix defaults\u00a0<\/li>\n\n\n\n<li id=\"htoc-remove-your-1-grid-mx-spf-dkim-entries\">Remove your 1-grid MX \/ SPF \/ DKIM entries\u00a0<\/li>\n\n\n\n<li id=\"htoc-move-your-dns-zone-to-wix-if-using-their-nameservers\">Move your DNS zone to Wix (if using their nameservers)\u00a0<\/li>\n<\/ul>\n\n\n\n<p>When the <strong>MX record no longer points to 1-grid<\/strong>:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-emails-stop-arriving\">Emails stop arriving\u00a0<\/li>\n\n\n\n<li id=\"htoc-senders-receive-bounce-backs\">Senders receive bounce-backs\u00a0<\/li>\n\n\n\n<li id=\"htoc-email-forwarding-stops\">Email forwarding stops\u00a0<\/li>\n\n\n\n<li id=\"htoc-delivery-becomes-unreliable\">Delivery becomes unreliable\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Updating the MX record ensures all your incoming mail returns to the 1-grid mail servers.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>When You Need to Update Your Mail Record<\/strong><\/h2>\n\n\n\n<p>You should update your MX record if:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-you-recently-changed-your-nameservers-to-wix\">You recently changed your <strong>nameservers to Wix<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-pointed-your-a-and-cname-to-wix-and-emails-stopped-afterwards\">You pointed your <strong>A and CNAME<\/strong> to Wix, and emails stopped afterwards\u00a0<\/li>\n\n\n\n<li id=\"htoc-your-wix-dashboard-shows-a-dns-error-for-mail-not-connected\">Your Wix dashboard shows a DNS error for \u201cMail not connected\u201d\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-are-receiving-bounce-backs-or-no-longer-receiving-mail\">You are receiving<strong> <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/troubleshooting-steps-for-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>bounce-backs or no longer receiving mail<\/strong><\/a>\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-want-1-grid-to-host-email-while-your-site-stays-on-wix\">You want 1-grid to host email while your site stays on Wix\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-moved-dns-management-from-1-grid-wix\">You moved DNS management from 1-grid \u2192 Wix\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11\"><strong>Steps to Point Your Mail Record from Wix\u00a0<\/strong><\/h2>\n\n\n\n<p>To make sure that you get a smooth connection, follow the steps below.\u00a0<\/p>\n\n\n\n<p><strong>Step-by-Step: Update Your Mail Record in Wix<\/strong>&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-log-in-to-your-wix-account\">Log in to your Wix account.\u00a0<\/li>\n\n\n\n<li id=\"htoc-go-to-domains-select-your-domain\">Go to <strong>Domains<\/strong> \u2192 select your domain.\u00a0<\/li>\n\n\n\n<li id=\"htoc-click-manage-dns-records\">Click <strong>Manage DNS Records<\/strong>.\u00a0<\/li>\n\n\n\n<li id=\"htoc-under-mx-records-delete-any-default-wix-mail-records\">Under <strong>MX Records<\/strong>, delete any default Wix mail records.\u00a0<\/li>\n\n\n\n<li id=\"htoc-add-the-1-grid-mx-records1\">Add the<strong> <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/understanding-dns-records-and-how-to-check-these\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid MX records<\/strong><\/a>:\u00a0\n<ul class=\"wp-block-list\">\n<li id=\"htoc-1111111\"><strong>MX Host:<\/strong> @<\/li>\n\n\n\n<li id=\"htoc-11111111\"><strong>Points to:<\/strong>\u00a0\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111111111\">1-grid-mx01.co.za<\/li>\n\n\n\n<li id=\"htoc-11111111\">1-grid-mx02.com<\/li>\n\n\n\n<li id=\"htoc-1111111111\">1-grid-mx03.co.za<\/li>\n\n\n\n<li id=\"htoc-11111111111\">1-grid-mx04.com<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"htoc-111\"><strong>Priority:<\/strong> 5\u00a0<\/li>\n\n\n\n<li id=\"htoc-1111\"><strong>TTL:<\/strong> 1800<\/li>\n\n\n\n<li id=\"htoc-11111\"><em><strong>TIP:<\/strong> If you cannot insert the above mail records, then use the<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/everything-you-need-to-know-about-an-ip-address\/\">IP<\/a><\/strong> address you need to point the email to.<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"htoc-save-changes\">Save changes.\u00a0<\/li>\n\n\n\n<li id=\"htoc-allow-up-to-24-hours-for-dns-propagation\">Allow up to <strong>24 hours<\/strong> for <a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-dns-propagation-and-why-does-it-take-so-long\/\"><strong>DNS propagation<\/strong><\/a>.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ul start=\"3\" class=\"wp-block-list\"><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111\"><strong>If You\u2019re Using 1-grid Nameservers Instead<\/strong><\/h2>\n\n\n\n<p id=\"htoc-111111111111\">If your domain\u2019s DNS is still managed at 1-grid (not Wix), update your MX record here:&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-point-your-domain-to-wix-cpanel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>cPanel<\/strong><\/a>:&nbsp;<br><em>Domains \u2192 Zone Editor \u2192 Edit MX record<\/em>&nbsp;<br>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/plesk-how-to-point-your-domain-to-wix\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Plesk<\/strong><\/a>:&nbsp;<br><em>Websites &amp; Domains \u2192 DNS Settings \u2192 Add\/Update MX<\/em>&nbsp;<\/p>\n\n\n\n<p id=\"htoc-111111111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-dns-settings-for-email-basic-pro-professional-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone<\/strong><\/a><strong> (for DNS-only domains)<\/strong>:&nbsp;<br><em>Domains \u2192 DNS Management \u2192 MX Record<\/em>&nbsp;<strong>\u00a0<\/strong><\/p>\n\n\n\n<ul start=\"4\" class=\"wp-block-list\"><\/ul>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>FAQs\u00a0<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: Will this affect my Wix website?\u00a0<\/strong><\/summary>\n<p id=\"htoc-1111111111111\">No, updating your MX record only affects email, not your website.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q: How long will emails take to work again?\u00a0<\/strong><\/summary>\n<p id=\"htoc-11111111111111\">Usually within a few hours, but full propagation may take up to 24 hours.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Do I need to update <a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-an-spf-record-and-why-it-matters-in-dns-for-email\/\" target=\"_blank\" rel=\"noreferrer noopener\">SPF<\/a>\/<a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\">DKIM<\/a> too?\u00a0<\/strong><\/summary>\n<p id=\"htoc-111111111111111\">Yes, it\u2019s recommended as it improves your email deliverability.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. How do I check my nameservers?<\/strong><\/summary>\n<p id=\"htoc-1111111111111111\">You can check out our empowering guide<strong> <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-domains-nameservers-at-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>here<\/strong><\/a>.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111111111\"><strong><strong>Additional Resources\u00a0<\/strong><\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=DNS&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Understanding DNS at 1-grid Made Easy<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-your-domain-to-your-wix-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Set Up Your 1-grid Domain Easily with Wix<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/connecting-a-wix-domain-to-an-external-site\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Connect a Wix Domain to An External Site<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111111111\"><strong>Need Additional Support?\u00a0<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Updating your mail records to 1-grid from Wix doesn\u2019t have to cause confusion with this easy-to-use guide. Stuck? Check out our <a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\"><strong>Scope of Support<\/strong><\/a>, and then contact our Support Team for any further clarity and guidance (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Keeping your website on Wix and your email hosted with 1-grid is a popular and reliable setup. When your domain connects to Wix by updating your nameservers to Wix, your DNS may change. This can cause email interruptions until the mail (MX) record is updated to point back to 1-grid.&nbsp;&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173,1193],"ht-kb-tag":[36,433,480,594,657,751,1565,814,1145],"class_list":["post-26360","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_category-email-setup-config","ht_kb_tag-1-grid","ht_kb_tag-from-wix","ht_kb_tag-how-to","ht_kb_tag-mail","ht_kb_tag-mx-record","ht_kb_tag-point","ht_kb_tag-pointing-to-wix","ht_kb_tag-record","ht_kb_tag-wix"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Point Your Mail Records to 1-grid from Wix - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Learn how to point your mail record from Wix to 1-grid to restore email delivery. 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