{"id":26510,"date":"2022-06-15T13:28:57","date_gmt":"2022-06-15T13:28:57","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/?p=26510"},"modified":"2025-11-07T09:16:53","modified_gmt":"2025-11-07T09:16:53","slug":"how-to-prevent-missing-emails","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/","title":{"rendered":"How to Prevent Missing Emails"},"content":{"rendered":"<p dir=\"ltr\"><span style=\"color: #000000;\"><strong>Please Note<\/strong>: Emails can not be retrieved from the server if it was manually deleted or by mistake<span dir=\"ltr\">\u00a0<\/span><\/span><\/p>\n<p dir=\"ltr\"><span dir=\"ltr\"><strong dir=\"ltr\"><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-the-difference-between-imap-and-pop\/\">Understanding the Difference Between IMAP and POP<\/a><\/strong><\/span><\/p>\n<p dir=\"ltr\"><span dir=\"ltr\" style=\"color: #000000;\">Here are a few options you can look into to prevent Emails gone missing\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">To prevent this from happening, be sure to set your POP3 account to leave copies of messages on your server.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: #000000;\">In Outlook, this is found at Tools &gt; Accounts &gt; Edit the email account &gt; More Settings &gt; Advanced &gt; check box for Leave a copy of messages on the server.<\/span><\/li>\n<\/ul>\n<p><span dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib inline-image aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33079396812\/original\/8X-fJZ8QKPEJsKTBf6w9of9eFyJSY1HCbw.png?1655299333\" width=\"418\" height=\"452\" data-id=\"33079396812\" \/><\/span><\/p>\n<p><span dir=\"ltr\"><a dir=\"ltr\" href=\"https:\/\/1-grid.com\/client\/cart.php?gid=73\"><br \/>\n<\/a><\/span><span dir=\"ltr\"><a dir=\"ltr\" href=\"https:\/\/1-grid.com\/client\/cart.php?gid=73\"><br \/>\n<\/a><\/span><\/p>\n<ul>\n<li><span dir=\"ltr\"><span style=\"color: #000000;\">You can also\u00a0 purchase our<\/span>\u00a0<strong><strong dir=\"ltr\"><a href=\"https:\/\/1-grid.com\/client\/cart.php?gid=73\">Email Archiving<\/a><\/strong><\/strong>\u00a0<span style=\"color: #000000;\">product through our Customer zone section<\/span><\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Please Note: Emails can not be retrieved from the server if it was manually deleted or by mistake\u00a0 Understanding the Difference Between IMAP and POP Here are a few options you can look into to prevent Emails gone missing\u00a0 To prevent this from happening, be sure to set your POP3&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173],"ht-kb-tag":[336,354,480,633,709,766],"class_list":["post-26510","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_tag-email","ht_kb_tag-emails","ht_kb_tag-how-to","ht_kb_tag-missing","ht_kb_tag-outlook","ht_kb_tag-prevent"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Prevent Missing Emails - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"How to Prevent Missing Emails 1-grid Knowledge Base - How to Prevent Missing Emails 1-grid Knowledge Base How to Prevent Missing Emails\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Prevent Missing Emails - 1-grid Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"How to Prevent Missing Emails 1-grid Knowledge Base - How to Prevent Missing Emails 1-grid Knowledge Base How to Prevent Missing Emails\" \/>\n<meta property=\"og:url\" content=\"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/\" \/>\n<meta property=\"og:site_name\" content=\"1-grid Knowledge Base\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/1grid.co.za\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-07T09:16:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33079396812\/original\/8X-fJZ8QKPEJsKTBf6w9of9eFyJSY1HCbw.png?1655299333\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@1grid_hosting\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/\",\"name\":\"How to Prevent Missing Emails - 1-grid Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#website\"},\"datePublished\":\"2022-06-15T13:28:57+00:00\",\"dateModified\":\"2025-11-07T09:16:53+00:00\",\"description\":\"How to Prevent Missing Emails 1-grid Knowledge Base - How to Prevent Missing Emails 1-grid Knowledge Base How to Prevent Missing Emails\",\"breadcrumb\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/1grid.co.za\/knowledge\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Prevent Missing Emails\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#website\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/\",\"name\":\"1-Grid Domain Hosting Knowledge Base\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/1grid.co.za\/knowledge\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#organization\",\"name\":\"1-Grid Domain Hosting Knowledge Base\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg\",\"contentUrl\":\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg\",\"width\":100,\"height\":100,\"caption\":\"1-Grid Domain Hosting Knowledge Base\"},\"image\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/1grid.co.za\/\",\"https:\/\/twitter.com\/1grid_hosting\",\"https:\/\/www.instagram.com\/1grid_hosting\/\",\"https:\/\/za.linkedin.com\/company\/1-grid\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Prevent Missing Emails - 1-grid Knowledge Base","description":"How to Prevent Missing Emails 1-grid Knowledge Base - How to Prevent Missing Emails 1-grid Knowledge Base How to Prevent Missing Emails","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"How to Prevent Missing Emails - 1-grid Knowledge Base","og_description":"How to Prevent Missing Emails 1-grid Knowledge Base - How to Prevent Missing Emails 1-grid Knowledge Base How to Prevent Missing Emails","og_url":"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/","og_site_name":"1-grid Knowledge Base","article_publisher":"https:\/\/www.facebook.com\/1grid.co.za\/","article_modified_time":"2025-11-07T09:16:53+00:00","og_image":[{"url":"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33079396812\/original\/8X-fJZ8QKPEJsKTBf6w9of9eFyJSY1HCbw.png?1655299333"}],"twitter_card":"summary_large_image","twitter_site":"@1grid_hosting","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/","url":"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/","name":"How to Prevent Missing Emails - 1-grid Knowledge Base","isPartOf":{"@id":"https:\/\/1grid.co.za\/knowledge\/#website"},"datePublished":"2022-06-15T13:28:57+00:00","dateModified":"2025-11-07T09:16:53+00:00","description":"How to Prevent Missing Emails 1-grid Knowledge Base - How to Prevent Missing Emails 1-grid Knowledge Base How to Prevent Missing Emails","breadcrumb":{"@id":"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-missing-emails\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/1grid.co.za\/knowledge\/"},{"@type":"ListItem","position":2,"name":"How to Prevent Missing Emails"}]},{"@type":"WebSite","@id":"https:\/\/1grid.co.za\/knowledge\/#website","url":"https:\/\/1grid.co.za\/knowledge\/","name":"1-Grid Domain Hosting Knowledge Base","description":"","publisher":{"@id":"https:\/\/1grid.co.za\/knowledge\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/1grid.co.za\/knowledge\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/1grid.co.za\/knowledge\/#organization","name":"1-Grid Domain Hosting Knowledge Base","url":"https:\/\/1grid.co.za\/knowledge\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/","url":"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg","contentUrl":"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg","width":100,"height":100,"caption":"1-Grid Domain Hosting Knowledge Base"},"image":{"@id":"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/1grid.co.za\/","https:\/\/twitter.com\/1grid_hosting","https:\/\/www.instagram.com\/1grid_hosting\/","https:\/\/za.linkedin.com\/company\/1-grid"]}]}},"_links":{"self":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/26510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/comments?post=26510"}],"version-history":[{"count":6,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/26510\/revisions"}],"predecessor-version":[{"id":34070,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/26510\/revisions\/34070"}],"wp:attachment":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/media?parent=26510"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb-category?post=26510"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb-tag?post=26510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}