{"id":26618,"date":"2025-10-02T11:13:20","date_gmt":"2025-10-02T11:13:20","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/?p=26618"},"modified":"2025-10-02T11:29:45","modified_gmt":"2025-10-02T11:29:45","slug":"top-10-common-email-issues-and-how-to-resolve-them","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/top-10-common-email-issues-and-how-to-resolve-them\/","title":{"rendered":"Top 10 Common Email Issues and How to Resolve Them"},"content":{"rendered":"\n<p>We know that email hiccups&nbsp;can be frustrating, but the great news is that most have simple solutions. Here are the 10 most common email issues, why they happen, and what you can do to fix them.&nbsp;We\u2019ve&nbsp;also included 10&nbsp;quick guides to common&nbsp;email&nbsp;issues to help ease your worry.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2025\/10\/1-grid-Images-for-KB-Articles-1000-x-600-px-32.png\" alt=\"\" class=\"wp-image-33734\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">Top 10 Common Email Issues&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-1\">1. Unable to Send Email (SMTP Authentication Error)<\/a><\/li><li class=\"\"><a href=\"#htoc-11\">2. Cannot Receive Email&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111\">3. Mailbox&nbsp;is&nbsp;Full&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">4.&nbsp;Error Message:&nbsp;\u201c550 Mailbox Not Found\u201d&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111\">5. Emails Land in Spam&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111\">6. SSL \/ Certificate Warnings&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111\">7. Slow Sync \/ Delays&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111111111111\">8. Attachment Size Errors&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111\">9. Authentication Errors After Password Change&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111\">10. DNS \/ MX Misconfiguration&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111111111\">Top&nbsp;10 Quick Guides&nbsp;to Help Resolve Email Issues<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-11111111111111111111111111111111\">1.&nbsp;Settings to Configure Your 1-grid Email Accounts Across Devices<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111111111111111111111111111\">2.&nbsp;How to&nbsp;Set Up Email on Android for Your 1-grid Email Accounts<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111111111111\">3.&nbsp;Setting Up Email in Outlook via Windows Control Panel<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111111111111111\">4.&nbsp;How to Change&nbsp;or Reset Your Email Password via cPanel<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111111111111111111111111111111111\">5.&nbsp;Troubleshooting Steps for Email<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111111111111111111111111111111111\">6.&nbsp;Unable to&nbsp;Receive Emails: Here&#8217;s What to Check<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111111111111111111111\">7.&nbsp;How to&nbsp;Set Up an Email Account on iPhone or iPad<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111111111111111111111111111111111111111\">8.&nbsp;Resolving Email Error Messages When Sending to Gmail Accounts<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111111111111111111111111111111111111111\">9.&nbsp;Email Error Messages: What Do They Mean and How to Fix Them&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111111111111111111111111111\">10.&nbsp;How to&nbsp;Access Webmail \/ Email via cPanel<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111111111111111111111111111111\">FAQs&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111111111111111111111111111111111111111111111111111\">Additional&nbsp;Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>Top 10 Common Email Issues&nbsp;<\/strong><\/h2>\n\n\n\n<p>We&#8217;ve listed <strong>10 of the top common email issues<\/strong> that you may be experiencing, along with possible <strong>causes<\/strong> and <strong>fixes<\/strong> for you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-1\"><strong><em>1. Unable to Send Email (SMTP Authentication Error)<\/em><\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Causes<\/strong><\/summary>\n<p id=\"htoc-1111111\">Using the wrong SMTP server, port, or login details.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Fixes<\/strong><\/summary>\n<p id=\"htoc-111111111\">Verify&nbsp;the<strong>&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\">SMTP server and port (465\/587)<\/a><\/strong>&nbsp;are correct,&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>use&nbsp;SSL\/TLS<\/strong><\/a>, and ensure&nbsp;the&nbsp;username&nbsp;is the&nbsp;full email address.<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-11\"><strong><em><strong><em>2. Cannot Receive Email&nbsp;<\/em><\/strong><\/em><\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Causes<\/strong><\/summary>\n<p id=\"htoc-11111111\">Incorrect incoming server (IMAP\/POP), wrong port,&nbsp;or a&nbsp;MX record issue.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Fixes<\/strong><\/summary>\n<p id=\"htoc-1111111111\">Confirm&nbsp;the&nbsp;server names, check&nbsp;the&nbsp;MX records,&nbsp;and&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>use&nbsp;the correct&nbsp;SSL ports (993\/995)<\/strong><\/a>.&nbsp;<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-111\"><strong><em><strong><em><strong><em>3. Mailbox&nbsp;is&nbsp;Full&nbsp;<\/em><\/strong><\/em><\/strong><\/em><\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Causes<\/strong><\/summary>\n<p id=\"htoc-11111111111\">Too many emails are stored in different boxes, such as the Inbox, Sent, or even Trash.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Fixes<\/strong><\/summary>\n<p id=\"htoc-111111111111\">Delete&nbsp;any&nbsp;old emails, empty&nbsp;the&nbsp;Trash&nbsp;folder, archive&nbsp;any emails, or upgrade&nbsp;your package for bigger&nbsp;storage.<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-1111\"><strong><em><strong><em><strong><em><strong><em>4.&nbsp;Error Message:&nbsp;\u201c550 Mailbox Not Found\u201d&nbsp;<\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Causes<\/strong><\/summary>\n<p id=\"htoc-1111111111111\">This often happens due to incorrect spelling in the email address, a non-existent account, or a problem with the recipient&#8217;s mail server configuration, such as invalid MX records.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Fixes<\/strong><\/summary>\n<p id=\"htoc-11111111111111\">Verify&nbsp;the&nbsp;recipient\u2019s email&nbsp;address, confirm&nbsp;that the&nbsp;mailbox exists, and verify that the MX records are correct.&nbsp;<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-11111\"><strong><em><strong><em><strong><em><strong><em><strong><em>5. Emails Land in Spam&nbsp;<\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Causes<\/strong><\/summary>\n<p id=\"htoc-111111111111111\">This happens with a sender&#8217;s compromised reputation, improper email authentication (like SPF, DKIM, DMARC), content that triggers spam filters, poor engagement from recipients, and issues with email list cleanliness or lack of consent.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Fixes<\/strong><\/summary>\n<p id=\"htoc-1111111111111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Configure&nbsp;the&nbsp;SPF<\/strong><\/a>,&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DKIM<\/strong><\/a>, and <a href=\"https:\/\/1grid.co.za\/knowledge\/cpanel-how-to-add-dmarc-record\/\"><strong>DMARC<\/strong><\/a>&nbsp;records correctly,&nbsp;use clean subject\/content, and check the&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/spamtitan-user-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>spam filter<\/strong><\/a>&nbsp;settings.&nbsp;<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-111111\"><strong><em><strong><em><strong><em><strong><em><strong><em><strong><em>6. SSL \/ Certificate Warnings&nbsp;<\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Causes<\/strong><\/summary>\n<p id=\"htoc-11111111111111111\">Primarily caused by an invalid, expired, or untrusted SSL certificate on the mail server, which can also stem from a mismatch between the certificate&#8217;s domain name and the connection attempt, improper installation of the certificate chain, incorrect date\/time settings on the&nbsp;mail&nbsp;client device, or server misconfiguration.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Fixes<\/strong><\/summary>\n<p id=\"htoc-111111111111111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/troubleshooting-a-security-certificate-warning-pop-up-in-outlook\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Match&nbsp;the&nbsp;server hostname with&nbsp;the&nbsp;SSL<\/strong><\/a>, ensure&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/troubleshooting-a-security-certificate-warning-pop-up-in-outlook\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>certificate validity<\/strong><\/a>, and&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>check the email settings<\/strong><\/a>&nbsp;in the mail client.&nbsp;<br><br><strong>TIP:&nbsp;<\/strong>We <strong>highly recommend&nbsp;<a href=\"https:\/\/1grid.co.za\/website-security\/ssl\/\" target=\"_blank\" rel=\"noreferrer noopener\">purchasing your own SSL Certificate<\/a>&nbsp;<\/strong>from our website&nbsp;so that you can find one that works best for you, rather than relying on a standard server\/hostname certificate.<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-1111111111111111111\"><strong><em>7. Slow Sync \/ Delays&nbsp;<\/em><\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Causes<\/strong><\/summary>\n<p id=\"htoc-111111111111111111111\">Often caused by a poor internet connection, issues with the email server, problems with the email client or device, or a large mailbox size.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Fixes<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111\">Optimise&nbsp;the&nbsp;sync interval,&nbsp;reduce&nbsp;the&nbsp;mailbox size,&nbsp;and&nbsp;check connectivity.<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-11111111111111111111\"><strong><em><strong><em>8. Attachment Size Errors&nbsp;<\/em><\/strong><\/em><\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Causes<\/strong><\/summary>\n<p id=\"htoc-111111111111111111111111\">The email file is larger than the limit set by the sender&#8217;s or recipient&#8217;s email server, a common cause for high-quality photos, large documents, or videos.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Fixes<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111111\">Compress&nbsp;any&nbsp;files, use cloud links, where possible,&nbsp;and&nbsp;check size limits&nbsp;for the mail client.<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111\"><strong><em><strong><em><strong><em>9. Authentication Errors After Password Change&nbsp;<\/em><\/strong><\/em><\/strong><\/em><\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Causes<\/strong><\/summary>\n<p id=\"htoc-111111111111111111111111111\">Often caused by a mismatched password in your email client, the need to update app-specific passwords for two-factor authentication (2FA), or an incorrect username.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Fixes<\/strong><\/summary>\n<p id=\"htoc-1111111111111111111111111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=update+email+password&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Update&nbsp;the email&nbsp;password in every&nbsp;email&nbsp;client\/device<\/strong><\/a>.<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111\"><strong><em><strong><em><strong><em><strong><em>10. DNS \/ MX Misconfiguration&nbsp;<\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Causes<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111111111\">When (MX) records, which direct email traffic to the correct mail servers, are incorrect or missing. Common problems include typos in server names, missing MX records entirely, or incorrect priority numbers, leading to delivery failures, email bounces, or the inability to receive replies.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Fixes<\/strong><\/summary>\n<p id=\"htoc-111111111111111111111111111111\">Check MX record, remove conflicts, and allow<strong>&nbsp;<a href=\"https:\/\/www.whatsmydns.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">DNS propagation<\/a><\/strong>.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111\"><strong>Top&nbsp;10 Quick Guides&nbsp;to Help Resolve Email Issues<\/strong><\/h2>\n\n\n\n<p>We believe in getting things done quickly, and don&#8217;t want email issues to hold you back, so we&#8217;ve put together 10 quick guides to help resolve some of your email issues, from setup and configuration to troubleshooting.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-11111111111111111111111111111111\">1.&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\">Settings to Configure Your 1-grid Email Accounts Across Devices<\/a><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11111111111111111111111111111111111\">Find the correct IMAP,&nbsp;POP&nbsp;and SMTP settings for configuring your 1-grid email accounts across devices.&nbsp;<br>&nbsp;<br>To set up your email account in an email client (like Outlook, Apple Mail, Thunderbird, or your mobile app),&nbsp;you\u2019ll&nbsp;need the correct incoming and outgoing server settings. These details ensure your account connects to 1-grid\u2019s mail servers securely and reliably, allowing you to send and receive email outside of Webmail.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111111111\">2.&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-email-on-android-for-your-1grid-email-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to&nbsp;Set Up Email on Android for Your 1-grid Email Accounts<\/a><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111111111111111111111111111111111111\">You can set up email on Android devices for your 1-grid email accounts quickly and simply if you follow the correct steps and use the right settings. This guide will walk you through everything you need to know.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111111\">3.&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/setting-up-email-in-outlook-via-windows-control-panel\/\" target=\"_blank\" rel=\"noreferrer noopener\">Setting Up Email in Outlook via Windows Control Panel<\/a><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11111111111111111111111111111111111111\">Setting up email in Outlook via your Windows Device Control Panel for your 1-grid email is quick and simple if you follow the correct steps and use the right settings. This guide will walk you through everything you need to know.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111111111\">4.&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-change-reset-email-password-in-control-panel\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Change&nbsp;or Reset Your Email Password via cPanel<\/a><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-1111111111111111111111111111111111111111\">This guide will show you how to change or reset your email password in cPanel (Control Panel).<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111111111111111\">5.&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/troubleshooting-steps-for-email\/\" target=\"_blank\" rel=\"noreferrer noopener\">Troubleshooting Steps for Email<\/a><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111111111111111111111111111111111111111111\">Having trouble getting your email set up to work on your Outlook or Mobile, no matter what you try? This guide will help you figure out what is causing the problem.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-11111111111111111111111111111111111111111\">6.&nbsp;<a href=\"https:\/\/1-grid.com\/knowledge\/unable-to-receive-emails-what-to-check\/\" target=\"_blank\" rel=\"noreferrer noopener\">Unable to&nbsp;Receive Emails: Here&#8217;s What to Check<\/a><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11111111111111111111111111111111111111111111\">This guide provides you with information on what to check should you not be receiving emails in your webmail inbox.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111111111111111\">7.&nbsp;<a href=\"https:\/\/1-grid.com\/knowledge\/how-to-set-up-an-email-account-on-iphone-ipad\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to&nbsp;Set Up an Email Account on iPhone or iPad<\/a><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-1111111111111111111111111111111111111111111111\">Setting up your email account on an iPhone or iPad allows you to send and receive emails directly from your Apple device. This guide provides step-by-step instructions for adding an email account manually or automatically using Apple Mail.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111111111111111111111\">8.&nbsp;<a href=\"https:\/\/1-grid.com\/knowledge\/how-to-resolve-email-error-messages-when-sending-to-gmail-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\">Resolving Email Error Messages When Sending to Gmail Accounts<\/a><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111111111111111111111111111111111111111111111111\">The reason for the bounce back is due to Google, which has upgraded its security.&nbsp;This means they&nbsp;now require your records to be compatible. In this guide, we will show you how to update the specific record to&nbsp;eliminate&nbsp;this issue.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-11111111111111111111111111111111111111111111111\">9.&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/email-error-messages-what-do-they-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\">Email Error Messages: What Do They Mean and How to Fix Them&nbsp;<\/a><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11111111111111111111111111111111111111111111111111\">Every mail server is unique, and so are its error responses. When you send or receive email, errors may occur, and often the message you see&nbsp;contains&nbsp;the clue you need to fix it. Because we know&nbsp;it\u2019s&nbsp;not always easy to decipher what&nbsp;they\u2019re&nbsp;trying to tell you,&nbsp;we\u2019ve&nbsp;collected a list of the most common email error messages and their variations. This guide will help you with how to read those error messages, interpret them, and resolve them.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111111111111111111111\">10.&nbsp;<a href=\"https:\/\/1-grid.com\/knowledge\/how-to-access-webmail-email-via-cpanel\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to&nbsp;Access Webmail \/ Email via cPanel<\/a><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111111111111111111111111111111111111111111111111111\">This guide will show you how to access your Webmail \/ Email via your cPanel account.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111111111111111111111111\"><strong>FAQs&nbsp;<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Why can\u2019t I send emails even though I can receive them?<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111111111111111111111111111111111\">This usually points to an SMTP authentication or port issue.&nbsp;You can&nbsp;double-check that&nbsp;your outgoing server, port, and security settings&nbsp;are correct&nbsp;using this guide:&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Settings to Configure Your 1-grid Email Accounts Across Devices.<\/strong><\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>My emails always go to spam. How do I fix it?<\/strong><\/summary>\n<p id=\"htoc-111111111111111111111111111111111111111111111111111111\">Ensure that your domain has the correct SPF, DKIM, and DMARC records, and avoid spam-triggering keywords or formatting.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Outlook shows a certificate warning. Is my email still safe?<\/strong><\/summary>\n<p id=\"htoc-1111111111111111111111111111111111111111111111111111111\">The warning usually means your settings&nbsp;don\u2019t&nbsp;match the mail server\u2019s SSL&nbsp;certificate,&nbsp;so&nbsp;you&nbsp;may need to&nbsp;adjust your server hostname to match the certificate name.&nbsp;You can use this guide to help:&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/troubleshooting-a-security-certificate-warning-pop-up-in-outlook\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Troubleshooting a Security Certificate Warning Pop-Up in Outlook<\/strong><\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>I changed my password, and now&nbsp;the email&nbsp;won\u2019t&nbsp;work.<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111111111111111111111111111111111111\">Updating your new password on every device or email client you use is required. Remove and re-add the account if needed.&nbsp;Here\u2019s&nbsp;a quick link to help with password updates:&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/?s=Password&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Password FAQs<\/strong><\/a>.&nbsp;<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111111111111111111111111111111111\"><strong>Additional&nbsp;Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-email-spoofing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What Is Email Spoofing? How It Works and How to Protect Yourself&nbsp;<\/strong><\/a>&nbsp;&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-prevent-email-spoofing-attacks\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Prevent Email Spoofing Attacks<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-spot-a-scam-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Spot a Scam Email<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email+headers&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email Headers FAQs<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email FAQs<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Enable DKIM and SPF on Your Mail Domain<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/why-ssl-the-purpose-of-using-ssl-certificates\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Why SSL? The Purpose of Using SSL Certificates<\/strong><\/a><strong>&nbsp;<\/strong><br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-a-domain-name-server-dns\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What is a Domain Name Server (DNS)?<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-domains-nameservers-at-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Update Your Domain\u2019s Nameservers at 1-grid<\/strong><\/a><strong>&nbsp;&nbsp;<\/strong><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=mailchannels&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>MailChannels&nbsp;FAQs<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=spamtitan&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>SpamTitan FAQs<\/strong><\/a>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111111111111111111111111111111\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re&nbsp;Here to&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Tackling&nbsp;common email issues&nbsp;and figuring out how to fix them&nbsp;doesn\u2019t&nbsp;have to&nbsp;feel so&nbsp;technical&nbsp;with this easy-to-reference&nbsp;guide. Stuck?&nbsp;Contact our Support Team for&nbsp;clarity and&nbsp;guidance&nbsp;(<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>).&nbsp;We&#8217;re&nbsp;ready&nbsp;to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We know that email hiccups&nbsp;can be frustrating, but the great news is that most have simple solutions. Here are the 10 most common email issues, why they happen, and what you can do to fix them.&nbsp;We\u2019ve&nbsp;also included 10&nbsp;quick guides to common&nbsp;email&nbsp;issues to help ease your worry.&nbsp; Top 10 Common Email&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173,1193,1194],"ht-kb-tag":[208,336,1482,1480,369,1221,453,548,644,678,1481,1034,1046,1231],"class_list":["post-26618","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_category-email-setup-config","ht_kb_category-email-troubleshooting","ht_kb_tag-common","ht_kb_tag-email","ht_kb_tag-email-errors","ht_kb_tag-email-issues","ht_kb_tag-error","ht_kb_tag-errors","ht_kb_tag-guide","ht_kb_tag-issue","ht_kb_tag-most","ht_kb_tag-not","ht_kb_tag-quick-guides","ht_kb_tag-top","ht_kb_tag-troubleshooting","ht_kb_tag-working"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Top 10 Common Email Issues and How to Resolve Them - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Find the top 10 common email issues and our top 10 guides to help resolve them. 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