{"id":26788,"date":"2026-04-30T12:12:06","date_gmt":"2026-04-30T12:12:06","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/?p=26788"},"modified":"2026-04-30T12:12:08","modified_gmt":"2026-04-30T12:12:08","slug":"outlook-cannot-synchronize-subscribed-folders","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/","title":{"rendered":"Outlook Cannot Synchronize Subscribed Folders\u00a0(How to Fix)"},"content":{"rendered":"\n<p>If Outlook displays the error&nbsp;<strong>\u201cCannot synchronize subscribed folders,\u201d<\/strong>&nbsp;it usually means Outlook cannot properly read the&nbsp;<strong>IMAP folder structure<\/strong>&nbsp;on the mail server.&nbsp;<\/p>\n\n\n\n<p>By the end of this guide,&nbsp;you\u2019ll&nbsp;confidently&nbsp;<strong>restore Outlook IMAP folder synchronization without contacting support.<\/strong>&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Quick Links<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-step-by-step-fix\">Step-by-Step Fixes\u00a0<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><li class=\"\"><a href=\"#htoc-advanced-optional-fixes-for-technical-users\">Advanced&nbsp;(Optional)&nbsp;Fixes&nbsp;(For Technical Users)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-faqs\">FAQs&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-additional-resources\">Additional&nbsp;Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-step-by-step-fix\"><strong>Step-by-Step Fixes<\/strong>\u00a0<\/h2>\n\n\n\n<p>There are a few different steps you can follow, and testing you can do to troubleshoot and fix this common Outlook error.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33083076340\/original\/zzqbYWBxf6GGqOpHWLF5UjM4FkD6YAUE1A.png?1661506782\" alt=\"\"\/><\/figure>\n<\/div>\n\n\n<p id=\"htoc-\"><span style=\"color: #000000;\">If you see this pop-up<\/span> on your Outlook, it means that Outlook has not been set up to recognise that the server requires an Advanced IMAP configuration parameter to be <span style=\"color: #000000;\">put in place to properly read from the folder structure. This is called the IMAP Path Prefix<\/span>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-1-restart-outlook\"><strong>1:&nbsp;Restart Outlook<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Temporary synchronization errors sometimes occur due to cached processes.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Steps To Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Close Outlook completely\u00a0<\/li>\n\n\n\n<li>Wait a few minutes\u00a0<\/li>\n\n\n\n<li>Reopen Outlook\u00a0<\/li>\n<\/ol>\n<\/details>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p><strong>IMPORTANT: <\/strong>Once you have completed the steps, check whether the folders synchronize.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-2-verify-imap-root-folder-path\"><strong>2:&nbsp;Verify IMAP Root Folder Path<\/strong>&nbsp;<\/h3>\n\n\n\n<p><span dir=\"ltr\" style=\"color: #000000;\"><strong dir=\"ltr\">This fix only works if the server you&#8217;re connecting to uses IMAP as its mail server.<\/strong>\u00a0<\/span><\/p>\n\n\n\n<p>The most common fix is&nbsp;setting&nbsp;the&nbsp;<strong>Root Folder Path<\/strong>.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Steps To Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Open Outlook\u00a0<\/li>\n\n\n\n<li>Click\u00a0<strong>File \u2192 Account Settings<\/strong>\u00a0<\/li>\n\n\n\n<li>Select your email account\u00a0<\/li>\n\n\n\n<li>Click\u00a0<strong>Change<\/strong>\u00a0<\/li>\n\n\n\n<li>Click\u00a0<strong>More Settings<\/strong>\u00a0<\/li>\n\n\n\n<li>Select the\u00a0<strong>Advanced tab<\/strong>\u00a0<\/li>\n\n\n\n<li>Locate\u00a0<strong>Root folder path<\/strong>\n<ul class=\"wp-block-list\">\n<li>Using\u00a0<strong>capital letters<\/strong>, enter &#8220;INBOX&#8221;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click\u00a0<strong>OK<\/strong>, then restart Outlook.\u00a0<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33083077167\/original\/cmALBsMp5seCJW1HyeixdwvMRCG9dQFL6Q.png?1661507921\" alt=\"\" style=\"aspect-ratio:1.5623446864493495;width:503px;height:auto\"\/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33083159385\/original\/hV6W3A9rArcLVEC-VHTkuIq3k7MIGmRUTA.png?1661764736\" alt=\"\" style=\"aspect-ratio:1.2241088045812456;width:502px;height:auto\"\/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33083077267\/original\/zqsHimidVI4gvBp1_vctp5ssqGvXPaY-QA.png?1661508072\" alt=\"\" style=\"aspect-ratio:1.3634392141854828;width:507px;height:auto\"\/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33083077399\/original\/0G2KC-hTJybVxF-8-P8yPP9DVrKjdfg85A.png?1661508315\" alt=\"\" style=\"width:505px;height:auto\"\/><\/figure>\n<\/div><\/details>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-3-check-internet-connection\"><strong>3:&nbsp;Check Internet Connection<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Synchronization requires a stable internet connection.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What To Verify<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>You can open websites\u00a0<\/li>\n\n\n\n<li>Webmail loads successfully\u00a0<\/li>\n\n\n\n<li>Your network connection is stable\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-4-update-outlook\"><strong>4:&nbsp;Update Outlook<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Outdated Outlook versions can cause synchronization issues.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Steps To Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Open Outlook\u00a0<\/li>\n\n\n\n<li>Click\u00a0<strong>File \u2192 Office Account<\/strong>\u00a0<\/li>\n\n\n\n<li>Select\u00a0<strong>Update Options \u2192 Update Now<\/strong>\u00a0<\/li>\n<\/ol>\n<\/details>\n\n\n\n<p><strong>IMPORTANT: <\/strong>Restart Outlook after updating.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-5-disable-antivirus-or-firewall-temporarily\"><strong>5:&nbsp;Disable Antivirus or Firewall Temporarily<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Security software can block synchronization requests.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How To Test<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>temporarily disabling antivirus\/firewall\u00a0<\/li>\n\n\n\n<li>restarting Outlook\u00a0<\/li>\n\n\n\n<li>testing synchronization\u00a0<\/li>\n<\/ol>\n<\/details>\n\n\n\n<p><strong>IMPORTANT:<\/strong> If testing resolves the issue, add Outlook as an exception.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-6-create-a-new-outlook-profile\"><strong>6: Delete the Outlook Profile<\/strong>\u00a0<\/h3>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-repair-your-outlook-profile\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Refreshing<\/strong><\/a>&nbsp;the account configuration can restore synchronization.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Steps To Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Close Outlook\u00a0<\/li>\n\n\n\n<li>Open\u00a0<strong>Control Panel \u2192 Mail<\/strong>\u00a0<\/li>\n\n\n\n<li>Click\u00a0<strong>Email Accounts<\/strong>\u00a0<\/li>\n\n\n\n<li>Remove the affected account\u00a0<\/li>\n<\/ol>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-7-create-a-new-outlook-profile\"><strong>7: Create a New Outlook Profile<\/strong><\/h3>\n\n\n\n<p>If the Outlook profile is corrupted, synchronization may fail.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Steps To Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Open\u00a0<strong>Control Panel \u2192 Mail<\/strong>\u00a0<\/li>\n\n\n\n<li>Select\u00a0<strong>Show\u00a0Profiles<\/strong>\u00a0<\/li>\n\n\n\n<li>Click\u00a0<strong>Add<\/strong>\u00a0<\/li>\n\n\n\n<li>Create a new Outlook profile\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-repair-your-outlook-profile\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Re-add<\/strong><\/a><strong>\u00a0<\/strong>the account in Outlook\u00a0<\/li>\n<\/ol>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-advanced-optional-fixes-for-technical-users\"><strong>Advanced&nbsp;(Optional)&nbsp;Fixes&nbsp;(For Technical Users)<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Administrators, or Technical Users&nbsp;can&nbsp;diagnose&nbsp;deeper synchronization issues affecting Outlook clients.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>1.\u00a0Verify IMAP Server Connectivity\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Confirm that the mail server responds to IMAP connections.\u00a0<\/li>\n\n\n\n<li>Test using:\u00a0<\/li>\n<\/ul>\n\n\n\n<pre id=\"htoc-telnet-mail-domain-com-143\" class=\"wp-block-code\"><code>telnet mail.domain.com 143&nbsp;<\/code><\/pre>\n\n\n\n<p id=\"htoc-1-verify-imap-server-connectivity1\"><strong>IMPORTANT: <\/strong>Successful responses\u00a0indicate\u00a0that\u00a0the IMAP service is accessible.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>2. Check Mail\u00a0Server Logs\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Inspect server logs for synchronization or authentication issues.\u00a0<\/li>\n\n\n\n<li>Common locations:\u00a0<\/li>\n<\/ul>\n\n\n\n<pre id=\"htoc-var-log-maillog-var-log-dovecot-log\" class=\"wp-block-code\"><code>\/var\/log\/maillog&nbsp;<br>\/var\/log\/dovecot.log&nbsp;<\/code><\/pre>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What To Look For<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li id=\"htoc-imap-authentication-failures\">IMAP authentication failures\u00a0<\/li>\n\n\n\n<li id=\"htoc-folder-subscription-errors\">folder subscription errors\u00a0<\/li>\n\n\n\n<li id=\"htoc-connection-timeouts\">connection timeouts\u00a0<\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>3.\u00a0Inspect Mailbox Size and OST File Growth\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Large OST files may slow down or break synchronization.\u00a0<\/li>\n\n\n\n<li>Check the OST size and compact the data file if necessary.\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>4.\u00a0Review Firewall Rules\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Ensure the following ports are open:\u00a0<\/li>\n<\/ul>\n\n\n\n<pre id=\"htoc-imap-143-imaps-993\" class=\"wp-block-code\"><code>IMAP: 143&nbsp;<br>IMAPS: 993&nbsp;<\/code><\/pre>\n\n\n\n<p id=\"htoc-4-review-firewall-rules1\"><strong>IMPORTANT:<\/strong> Blocked connections can interrupt synchronization.\u00a0<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-before-you-move-on\"><strong>Before You Move&nbsp;On<\/strong><strong>&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Checklist<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Root folder path is set to\u00a0<strong>INBOX<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-outlook-was-restarted\">Outlook was restarted&nbsp;<\/li>\n\n\n\n<li id=\"htoc-internet-connection-is-stable\">Internet connection is stable&nbsp;<\/li>\n\n\n\n<li>Outlook is updated\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-next-recommended-steps\"><strong>Next Recommended Steps<\/strong>&nbsp;<\/h2>\n\n\n\n<p>If Outlook continues to show folder issues, review:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-outlook-email-setup-guide\"><a href=\"https:\/\/1grid.co.za\/knowledge\/recommended-server-settings-for-email-encryption-ports\/#htoc-next-recommended-step\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outlook Email Setup Guide<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-fix-email-not-sending-in-outlook\"><a href=\"https:\/\/1grid.co.za\/knowledge\/unable-to-send-emails-receiving-is-fine-how-to-fix\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Fix Email Not Sending in Outlook<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-imap-vs-pop-email-configuration\"><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-the-difference-between-imap-and-pop\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>IMAP vs POP Email Configuration<\/strong><\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-if-this-didn-t-work\"><strong>If This&nbsp;Didn\u2019t&nbsp;Work<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Troubleshooting Completed But Issue Still Persists?<\/strong><\/summary>\n<p id=\"htoc-if-the-issue-continues-contact-support-with\">If the issue continues, contact support with:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>screenshot of the error\u00a0<\/li>\n\n\n\n<li>Outlook version\u00a0<\/li>\n\n\n\n<li>email address affected\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-common-mistakes-to-avoid\"><strong>Common Mistakes to&nbsp;Avoid<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-using-lowercase-inbox-instead-of-inbox\">Using lowercase&nbsp;<strong>inbox<\/strong>&nbsp;instead of&nbsp;<strong>INBOX<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-restarting-outlook-without-saving-settings\">Restarting Outlook without saving settings&nbsp;<\/li>\n\n\n\n<li id=\"htoc-assuming-emails-were-deleted\">Assuming emails were deleted&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-empowering-insight\"><strong>Empowering Insight<\/strong>&nbsp;<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"300\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/03\/1-grid-Images-for-KB-Articles-1000-x-600-px-1600-x-300-px.png\" alt=\"Empowering Insight\" class=\"wp-image-34464\"\/><\/figure>\n<\/div>\n\n\n<p>Outlook synchronization issues usually stem from configuration mismatches, not data loss.&nbsp;<br>&nbsp;<br>Correcting the root folder path typically restores folders instantly.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-faqs\"><strong>FAQs<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q.\u00a0Will I lose my emails?\u00a0\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-will-i-lose-my-emails-no-emails-remain-safely-stored-on-the-mail-server\">No,\u00a0emails\u00a0remain\u00a0safely stored on the mail server.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q.\u00a0Will this affect my website?\u00a0\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-will-this-affect-my-website-no-this-issue-only-affects-email-synchronization-within-outlook\">No, this issue only affects email synchronization within Outlook.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q.\u00a0Why did my folders disappear?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-why-did-my-folders-disappear-outlook-may-hide-folders-if-the-imap-root-path-is-incorrect\">Outlook may hide folders if the IMAP root path is incorrect.\u00a0<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-additional-resources\"><strong>Additional&nbsp;Resources<\/strong>&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/recommended-server-settings-for-email-encryption-ports\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Recommended Server Settings for Email (Encryption &amp; Ports)<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Configure Email Clients<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/viewingyour-email-settings-in-cpanel-and-webmail\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Viewing Your Email Settings in cPanel and Webmail<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/viewingyour-email-settings-inwindows-plesk\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Viewing Your Email Settings in Windows Plesk<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-access-your-email-via-webmail\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Access Email via Webmail<\/strong><\/a>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-need-additional-support\"><strong>Need Additional Support?<\/strong>&nbsp;<\/h2>\n\n\n\n<p><strong>We&#8217;re&nbsp;Here to&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Understanding\u00a0the Outlook \u201ccannot\u00a0synchorinize\u00a0subscribed folders\u201d error\u00a0and how to fix this\u00a0doesn\u2019t\u00a0have\u00a0to\u00a0feel technical\u00a0with\u00a0this\u00a0easy-to-reference guide. Stuck?\u00a0Check out our\u00a0<a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a>, and then contact our Support Team for\u00a0further\u00a0clarity and\u00a0guidance\u00a0(<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>).\u00a0We&#8217;re\u00a0ready\u00a0to see\u00a0how we can help!\u00a0<span dir=\"ltr\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If Outlook displays the error&nbsp;\u201cCannot synchronize subscribed folders,\u201d&nbsp;it usually means Outlook cannot properly read the&nbsp;IMAP folder structure&nbsp;on the mail server.&nbsp; By the end of this guide,&nbsp;you\u2019ll&nbsp;confidently&nbsp;restore Outlook IMAP folder synchronization without contacting support.&nbsp; Step-by-Step Fixes\u00a0 There are a few different steps you can follow, and testing you can do to&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1194],"ht-kb-tag":[164,170,336,413,415,417,480,625,678,682,709,1282,1203,984],"class_list":["post-26788","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email-troubleshooting","ht_kb_tag-can","ht_kb_tag-cannot","ht_kb_tag-email","ht_kb_tag-fix","ht_kb_tag-folder","ht_kb_tag-folders","ht_kb_tag-how-to","ht_kb_tag-microsoft","ht_kb_tag-not","ht_kb_tag-notification","ht_kb_tag-outlook","ht_kb_tag-subscribe","ht_kb_tag-subscribed","ht_kb_tag-synchronize"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Outlook Cannot Synchronize Subscribed Folders\u00a0(How to Fix) - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Fix Outlook cannot synchronize subscribed folders. 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