{"id":26788,"date":"2022-08-29T09:25:20","date_gmt":"2022-08-29T09:25:20","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/?p=26788"},"modified":"2025-05-27T09:57:45","modified_gmt":"2025-05-27T09:57:45","slug":"outlook-cannot-synchronize-subscribed-folders","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/","title":{"rendered":"Outlook Cannot Synchronize Subscribed Folders"},"content":{"rendered":"\n

This article provides you with information on how to resolve the common Outlook synchronization error.<\/span><\/p>\n\n\n

\n
\"\"\/<\/figure>\n<\/div>\n\n\n

<\/span><\/p>\n\n\n\n

If you see this popup on your Outlook it means that Outlook has not been set up to recognize that the server requires an Advanced IMAP configuration parameter put in place to properly read from the folder structure. This is called the IMAP Path Prefix<\/span><\/p>\n\n\n\n

Note: this solution only works if the server you’re connecting to uses IMAP as its mail server.<\/strong> <\/span><\/p>\n\n\n\n

To fix this issue, open your account settings and head to the Advanced tab. At the very bottom of the window, you’ll see an option entitled “Root folder path”. Set this to INBOX in all capital letters. Click OK to apply the settings. You will now need to close Outlook entirely, then re-open the software for the change to take full effect.<\/span><\/p>\n\n\n\n

Step 1.<\/strong> Click on Email Accounts<\/strong><\/span><\/h4>\n\n\n
\n
\"\"\/<\/figure>\n<\/div>\n\n\n

<\/span><\/p>\n\n\n\n

Step 2.<\/strong> Choose the Account<\/strong>, Either double click on the account or click on the account and click on change<\/span><\/h4>\n\n\n
\n
\"\"\/<\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

Step 3.<\/strong> Click on More Settings<\/strong><\/span><\/h4>\n\n\n
\n
\"\"\/<\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

Step 4.<\/strong> Click on Advanced<\/strong> then type INBOX<\/strong> in the Root folder path<\/strong> field <\/span><\/h4>\n\n\n
\n
\"\"\/<\/figure>\n<\/div>\n\n\n

Troubleshooting<\/span><\/strong><\/h4>\n\n\n\n

If you find your mail folders have disappeared after making this change, simply revert the change and restart Outlook and your folders will return. You may need to restart your computer as sometimes Outlook doesn’t fully close until you do so.<\/span><\/p>\n\n\n\n

 <\/div>\n\n\n\n
 <\/div>\n","protected":false},"excerpt":{"rendered":"

This article provides you with information on how to resolve the common Outlook synchronization error. If you see this popup on your Outlook it means that Outlook has not been set up to recognize that the server requires an Advanced IMAP configuration parameter put in place to properly read from…<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1194],"ht-kb-tag":[164,170,336,413,415,417,480,625,678,682,709,1282,1203,984],"class_list":["post-26788","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email-troubleshooting","ht_kb_tag-can","ht_kb_tag-cannot","ht_kb_tag-email","ht_kb_tag-fix","ht_kb_tag-folder","ht_kb_tag-folders","ht_kb_tag-how-to","ht_kb_tag-microsoft","ht_kb_tag-not","ht_kb_tag-notification","ht_kb_tag-outlook","ht_kb_tag-subscribe","ht_kb_tag-subscribed","ht_kb_tag-synchronize"],"yoast_head":"\nOutlook Cannot Synchronize Subscribed Folders -<\/title>\n<meta name=\"description\" content=\"This article provides you with information on how to resolve the common Outlook synchronization error. 1-grid Knowledge Base\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outlook Cannot Synchronize Subscribed Folders -\" \/>\n<meta property=\"og:description\" content=\"This article provides you with information on how to resolve the common Outlook synchronization error. 1-grid Knowledge Base\" \/>\n<meta property=\"og:url\" content=\"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/\" \/>\n<meta property=\"og:site_name\" content=\"1-grid Knowledge Base\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/1grid.co.za\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-27T09:57:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33083076340\/original\/zzqbYWBxf6GGqOpHWLF5UjM4FkD6YAUE1A.png?1661506782\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@1grid_hosting\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/\",\"name\":\"Outlook Cannot Synchronize Subscribed Folders -\",\"isPartOf\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#website\"},\"datePublished\":\"2022-08-29T09:25:20+00:00\",\"dateModified\":\"2025-05-27T09:57:45+00:00\",\"description\":\"This article provides you with information on how to resolve the common Outlook synchronization error. 1-grid Knowledge Base\",\"breadcrumb\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/1grid.co.za\/knowledge\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Outlook Cannot Synchronize Subscribed Folders\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#website\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/\",\"name\":\"1-Grid Domain Hosting Knowledge Base\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/1grid.co.za\/knowledge\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#organization\",\"name\":\"1-Grid Domain Hosting Knowledge Base\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg\",\"contentUrl\":\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg\",\"width\":100,\"height\":100,\"caption\":\"1-Grid Domain Hosting Knowledge Base\"},\"image\":{\"@id\":\"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/1grid.co.za\/\",\"https:\/\/twitter.com\/1grid_hosting\",\"https:\/\/www.instagram.com\/1grid_hosting\/\",\"https:\/\/za.linkedin.com\/company\/1-grid\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Outlook Cannot Synchronize Subscribed Folders -","description":"This article provides you with information on how to resolve the common Outlook synchronization error. 1-grid Knowledge Base","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/","og_locale":"en_US","og_type":"article","og_title":"Outlook Cannot Synchronize Subscribed Folders -","og_description":"This article provides you with information on how to resolve the common Outlook synchronization error. 1-grid Knowledge Base","og_url":"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/","og_site_name":"1-grid Knowledge Base","article_publisher":"https:\/\/www.facebook.com\/1grid.co.za\/","article_modified_time":"2025-05-27T09:57:45+00:00","og_image":[{"url":"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/33083076340\/original\/zzqbYWBxf6GGqOpHWLF5UjM4FkD6YAUE1A.png?1661506782"}],"twitter_card":"summary_large_image","twitter_site":"@1grid_hosting","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/","url":"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/","name":"Outlook Cannot Synchronize Subscribed Folders -","isPartOf":{"@id":"https:\/\/1grid.co.za\/knowledge\/#website"},"datePublished":"2022-08-29T09:25:20+00:00","dateModified":"2025-05-27T09:57:45+00:00","description":"This article provides you with information on how to resolve the common Outlook synchronization error. 1-grid Knowledge Base","breadcrumb":{"@id":"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/1grid.co.za\/knowledge\/outlook-cannot-synchronize-subscribed-folders\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/1grid.co.za\/knowledge\/"},{"@type":"ListItem","position":2,"name":"Outlook Cannot Synchronize Subscribed Folders"}]},{"@type":"WebSite","@id":"https:\/\/1grid.co.za\/knowledge\/#website","url":"https:\/\/1grid.co.za\/knowledge\/","name":"1-Grid Domain Hosting Knowledge Base","description":"","publisher":{"@id":"https:\/\/1grid.co.za\/knowledge\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/1grid.co.za\/knowledge\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/1grid.co.za\/knowledge\/#organization","name":"1-Grid Domain Hosting Knowledge Base","url":"https:\/\/1grid.co.za\/knowledge\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/","url":"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg","contentUrl":"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2023\/01\/1-grid-logo-color.svg","width":100,"height":100,"caption":"1-Grid Domain Hosting Knowledge Base"},"image":{"@id":"https:\/\/1grid.co.za\/knowledge\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/1grid.co.za\/","https:\/\/twitter.com\/1grid_hosting","https:\/\/www.instagram.com\/1grid_hosting\/","https:\/\/za.linkedin.com\/company\/1-grid"]}]}},"_links":{"self":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/26788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/comments?post=26788"}],"version-history":[{"count":6,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/26788\/revisions"}],"predecessor-version":[{"id":34624,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb\/26788\/revisions\/34624"}],"wp:attachment":[{"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/media?parent=26788"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb-category?post=26788"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/1grid.co.za\/knowledge\/wp-json\/wp\/v2\/ht-kb-tag?post=26788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}