{"id":28702,"date":"2025-10-08T12:11:36","date_gmt":"2025-10-08T12:11:36","guid":{"rendered":"https:\/\/1-grid.com\/knowledge\/?p=26977"},"modified":"2025-11-06T13:13:20","modified_gmt":"2025-11-06T13:13:20","slug":"troubleshooting-steps-for-email","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/troubleshooting-steps-for-email\/","title":{"rendered":"Basic Troubleshooting Steps for Email"},"content":{"rendered":"\n<p>Email errors can be frustrating, but most have simple fixes with basic troubleshooting steps for email.<\/p>\n\n\n\n<p>This guide walks you through the essential checks that our Support Team uses when assisting you, so you can resolve issues quickly yourself, too!<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2022\/09\/1-grid-Images-for-KB-Articles-1000-x-600-px-41.png\" alt=\"\" class=\"wp-image-33773\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">Basic Checks<\/a><\/li><li class=\"\"><a href=\"#htoc-11111\">Logging in to Webmail<\/a><\/li><li class=\"\"><a href=\"#htoc-111111\">Checking Email Routing<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111\">Troubleshooting Incoming Mail<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111\">Troubleshooting Outgoing Mail<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111\">Checking Mail Client Settings<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111\">Common Errors and Fixes<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111\">Prevention Best Practices&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111\">When to Contact 1-grid Support<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111111111\">FAQs<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111111111111111\">Additional Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>Basic Checks<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-1\">Confirm that your domain is active via<strong> <a href=\"https:\/\/zarc.web.za\/whois\/\" target=\"_blank\" rel=\"noreferrer noopener\">ZACR WHOIS<\/a><\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-check-the-nameservers-to-see-if-they-point-to-1-grid\"><strong><a href=\"https:\/\/dnschecker.org\/#NS\/\" target=\"_blank\" rel=\"noreferrer noopener\">Check the nameservers<\/a> <\/strong>to see if they<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-domains-nameservers-at-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\">point to 1-grid<\/a><\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-11\"><a href=\"https:\/\/dnschecker.org\/#NS\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Verify DNS<\/strong><\/a>: MX, <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>SPF<\/strong><\/a>, <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DKIM<\/strong><\/a>, DMARC records.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-11111111111111111111111111111111111111111\">Check <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/spamtitan-user-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">SpamTitan<\/a> <\/strong>to verify the status of inbound email delivery.\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111111111111111111111111111111111111111111\">Establish the status of emails on the<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-search-for-emails-on-your-firewall\/\" target=\"_blank\" rel=\"noreferrer noopener\">firewall<\/a><\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"htoc-11111111111111111111111111111111111111111\">Check<a href=\"https:\/\/1grid.co.za\/knowledge\/mailchannels-errors-codes\/\"> <\/a><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=mailchannels&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\">MailChannels<\/a> <\/strong>to confirm the status of outbound email delivery.\n<ul class=\"wp-block-list\">\n<li id=\"htoc-1111111111111111111111111111111111111111111\">Establish any <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/mailchannels-errors-codes\/\" target=\"_blank\" rel=\"noreferrer noopener\">errors<\/a> <\/strong>flagged by them.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"htoc-111\">Check our <a href=\"https:\/\/1-grid.com\/client\/serverstatus.php\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Network Status Page<\/strong><\/a>, as it might be that there is host maintenance or issues on the server.<\/li>\n\n\n\n<li id=\"htoc-1111\">Check your <a href=\"https:\/\/speedtest.co.za\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>internet connection<\/strong><\/a> as your firewall, antivirus or network settings may be blocking your email client.\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11111111111\">Temporarily disable your firewall and antivirus and try again.<\/li>\n\n\n\n<li id=\"htoc-1111\">If you are on a School or Work network, certain ports might be blocked. Try to connect when you are on a different network, for example, your mobile provider.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111\"><strong>Logging in to Webmail<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-11111111111111111\"><span style=\"color: #000000;\">From any internet browser, you can log in to your email account directly via <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=webmail&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\">Webmail<\/a> <\/strong>on our servers.<\/span>\n<ul class=\"wp-block-list\">\n<li id=\"htoc-simply-go-to-http-yourdomain-co-za-webmail-or-http-webmail-yourdomain-co-za\">Simply go to&nbsp;<strong><a href=\"http:\/\/yourdomain.co.za\/webmail\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/yourdomain.co.za\/webmail<\/a>&nbsp;<\/strong>or&nbsp;<a href=\"http:\/\/webmail.yourdomain.co.za\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>http:\/\/webmail.yourdomain.co.za<\/strong><\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"htoc-login-using-your-email-address-e-g-name-yourdomain-co-za-and-password-that-you-set-when-you-created-the-email-account\"><span dir=\"ltr\">Log in<\/span> using your email address, e.g&nbsp;name@yourdomain.co.za&nbsp;and the <span dir=\"ltr\">password that you set when you created the email account.<\/span><\/li>\n\n\n\n<li id=\"htoc-if-you-are-unable-to-log-in-try-logging-in-to-your-control-panel-and-check-or-change-the-following\"><span style=\"color: #000000;\">If you are unable to log in,<\/span> try logging in<span style=\"color: #000000;\"> to your Control Panel and check or change the following<\/span>:\n<ul class=\"wp-block-list\">\n<li id=\"htoc-make-sure-the-account-is-created-and-is-active\">Make sure the account is created and is active.<\/li>\n\n\n\n<li id=\"htoc-change-the-password-for-the-account-wait-5-minutes-and-try-again\"><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=change+email+password&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Change the password for the account<\/strong><\/a>, wait 5 minutes and try again.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>Checking Email Routing<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-1111111\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/unable-to-receive-emails-what-to-check\/\" target=\"_blank\" rel=\"noreferrer noopener\">Set routing to Local<\/a> <\/strong>if your domain\u2019s email is hosted at 1-grid.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-11111111\">Set routing to <strong>Remote<\/strong> if you use Google Workspace, Microsoft 365, or another provider.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111\"><strong>Troubleshooting Incoming Mail<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-1111111111\">Verify that the MX records point correctly.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-check-spamtitan-logs-and-global-email-filters\">Check <a href=\"https:\/\/1grid.co.za\/knowledge\/?s=spamtitan&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>SpamTitan<\/strong><\/a> logs and global email filters.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-111111111111\">Use <a href=\"https:\/\/1grid.co.za\/knowledge\/cpanel-how-to-view-delivery-reports-via-track-delivery\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Track Delivery<\/strong><\/a> in cPanel to trace failed messages and<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-get-email-headers\/\" target=\"_blank\" rel=\"noreferrer noopener\">get email headers<\/a><\/strong>.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111\"><strong>Troubleshooting Outgoing Mail<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-11111111111111\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/mailchannels-errors-codes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Check the MailChannels status<\/a> <\/strong>to identify if your emails are being blocked.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-ensure-that-the-correct-spf-dkim-dmarc-are-published-and-valid\">Ensure that the correct<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/spf-and-dkim-records-within-cpanel\/\" target=\"_blank\" rel=\"noreferrer noopener\">SPF<\/a><\/strong>\/<a href=\"https:\/\/1grid.co.za\/knowledge\/spf-and-dkim-records-within-cpanel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DKIM<\/strong><\/a>\/DMARC are published and valid.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-111111111111111\">Avoid<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-resolve-mailchannels-error-550-too-many-invalid-recipients\/\" target=\"_blank\" rel=\"noreferrer noopener\">sending to invalid addresses or spamming multiple recipients<\/a><\/strong> at once.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111\"><strong>Checking Mail Client Settings<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-check-that-you-are-using-the-correct-email-settings-in-your-outlook-client-you-might-have-made-a-typo-or-added-an-extra-space-when-copying-your-password\"><span style=\"color: #000000;\">Check that you have used the correct server, ports and<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\">settings<\/a><\/strong>.&nbsp;<\/span>\n<ul class=\"wp-block-list\">\n<li id=\"htoc-check-that-you-are-using-the-correct-email-settings-in-your-outlook-client-you-might-have-made-a-typo-or-added-an-extra-space-when-copying-your-password\">Enable authentication for the outgoing server, and use SSL\/TLS for secure communication.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>SSL Settings<\/strong>&nbsp;<\/td><td><strong>Non-SSL Settings<\/strong>&nbsp;<\/td><\/tr><tr><td><strong>Username:<\/strong> your complete email address&nbsp;<\/td><td><strong>Username:<\/strong> your complete email address&nbsp;<\/td><\/tr><tr><td><strong>Password: <\/strong>email account\u2019s password&nbsp;<\/td><td><strong>Password: <\/strong>email account\u2019s password&nbsp;<\/td><\/tr><tr><td><strong>Incoming Server:<\/strong> mail.yourdomain.com&nbsp;<\/td><td><strong>Incoming Server:<\/strong> mail.yourdomain.com&nbsp;<\/td><\/tr><tr><td><strong>IMAP Port: <\/strong>993 <strong>POP3 Port: <\/strong>995&nbsp;<\/td><td><strong>IMAP Port: <\/strong>143 <strong>POP3 Port: <\/strong>110&nbsp;<\/td><\/tr><tr><td><strong>Outgoing Server:<\/strong> mail.yourdomain.com&nbsp;<\/td><td><strong>Outgoing Server:<\/strong> mail.yourdomain.com&nbsp;<\/td><\/tr><tr><td><strong>SMTP Port:<\/strong> 465&nbsp;<\/td><td><strong>SMTP Port:<\/strong> 587&nbsp;<\/td><\/tr><tr><td><strong>SMTP requires authentication<\/strong>&nbsp;<\/td><td><strong>SMTP requires authentication<\/strong>&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>REMEMBER:<\/strong> Replace &#8220;<strong>yourdomain.com<\/strong>&#8221; with your actual domain name.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111\"><strong>Common Errors and Fixes<\/strong><\/h2>\n\n\n\n<p>We&#8217;ve got some quick guides to help you with further troubleshooting, and have also highlighted a few other common errors you may be experiencing with their fixes. &nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-top-10-common-email-issues-and-how-to-resolve-them\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/top-10-common-email-issues-and-how-to-resolve-them\/\" target=\"_blank\" rel=\"noreferrer noopener\">Top 10 Common Email Issues and How to Resolve Them<\/a>&nbsp;<\/strong><\/li>\n\n\n\n<li id=\"htoc-11111111111111111\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/resolving-email-error-messages-when-sending-to-gmail-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\">Resolving Email Error Messages When Sending to Gmail Accounts<\/a>&nbsp;<\/strong><\/li>\n\n\n\n<li id=\"htoc-111111111111111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/email-error-messages-what-do-they-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email Error Messages: What Do They Mean and How to Fix Them<\/strong><\/a><strong> <\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11111111111111111111\"><strong>Retry Timeout Exceeded<\/strong> \u2192 DNS or server unreachable \u2192 Check DNS\/MX.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-451-4-4-0-proxy-failed-mailchannels-delay-retry-or-check-with-support-if-persistent\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/troubleshoot\/exchange\/mailflow\/dns-query-failed\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>451 4.4.0 Proxy Failed<\/strong><\/a> \u2192 MailChannels delay \u2192 Retry or check with Support if persistent.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-111111111111111111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-resolve-mailchannels-error-550-too-many-invalid-recipients\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>550 Too Many Invalid Recipients<\/strong><\/a> \u2192 Clean up your mailing list and remove invalid addresses.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111\"><strong>Prevention Best Practices&nbsp;<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11111111111111111111111\">Keep <a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-a-domain-name-server-dns\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DNS records<\/strong><\/a> updated and clean.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-regularly-review-bounce-reports\">Regularly review bounce reports.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-educate-teams-on-safe-sending-practices\">Educate teams on safe sending practices.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-111111111111111111111111\">Avoid bulk sending without opt-in lists.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111\"><strong>When to Contact 1-grid Support<\/strong><\/h2>\n\n\n\n<p>You have followed the troubleshooting steps above and below, but the issues are still persisting.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11111111111111111111111111\">Your DNS and routing are correct, but issues persist.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-mailchannels-blocks-remain-after-cleanup\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/blocked-via-mailchannels-due-to-spam\/\" target=\"_blank\" rel=\"noreferrer noopener\">MailChannels blocks<\/a> <\/strong>remain after cleanup.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-111111111111111111111111111\">You <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-check-if-my-ip-is-blacklisted\/\" target=\"_blank\" rel=\"noreferrer noopener\">suspect blacklisting<\/a> <\/strong>(provide your public IP).&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Provide the following: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-s\">The troubleshooting steps for email that you have taken.<\/li>\n\n\n\n<li id=\"htoc-11111111111111111111111111111\">Whether you are struggling with Webmail or a mail client specifically, as we are limited to troubleshooting for external mail clients like Outlook, for example.<\/li>\n\n\n\n<li id=\"htoc-1111111111111111111111111111\">Screenshots of persistent errors.<\/li>\n\n\n\n<li id=\"htoc-111111111111111111111111111111\">Any changes or updates you may have made to your DNS or routing, for example.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111\"><strong>FAQs<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I know if I should set routing to Local or Remote?<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111111111111\">Set your routing to Local for 1-grid email hosting, and to Remote for external hosts (Google\/Microsoft).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Why are my emails delayed?<\/strong><\/summary>\n<p id=\"htoc-111111111111111111111111111111111\">Delays may occur due to MailChannels throttling or server congestion, so it is important to check Track Delivery first.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>My mail client setup is failing. What\u2019s wrong?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-1111111111111111111111111111111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Confirm correct ports, authentication enabled, and SSL\/TLS selected<\/strong><\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What should I do if my IP is <a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-ip-blacklisting\/\" target=\"_blank\" rel=\"noreferrer noopener\">blacklisted<\/a>?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111111111111111\">Contact Support with <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/whats-my-public-ip-address\/\" target=\"_blank\" rel=\"noreferrer noopener\">your public IP<\/a> <\/strong>so we can see if we can assist in delisting.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I resolve <a href=\"https:\/\/1grid.co.za\/knowledge\/mailchannels-errors-codes\/\" target=\"_blank\" rel=\"noreferrer noopener\">MailChannels<\/a> blocks myself?<\/strong><\/summary>\n<p id=\"htoc-111111111111111111111111111111111111\">In many cases, yes. Clean lists, avoid invalid addresses, and send responsibly. If blocks persist, escalate to Support.&nbsp;<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111111111\"><strong>Additional Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/top-10-common-email-issues-and-how-to-resolve-them\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Top 10 Common Email Issues and How to Resolve Them<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/resolving-email-error-messages-when-sending-to-gmail-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Resolving Email Error Messages When Sending to Gmail Accounts<\/strong><\/a><strong> <\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/email-error-messages-what-do-they-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email Error Messages: What Do They Mean and How to Fix Them<\/strong><\/a><strong> <\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Settings to Configure Your 1-grid Email Accounts Across Devices<\/strong><\/a><strong>&nbsp;&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-email-on-android-for-your-1grid-email-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Set Up Email on Android for Your 1-grid Email Accounts<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/setting-up-email-in-outlook-via-windows-control-panel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Setting Up Email in Outlook via Windows Control Panel<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-ip-blacklisting\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What is IP Blacklisting?<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-check-if-my-ip-is-blacklisted\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How Do I Check if My IP is Blacklisted?<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/spamtitan-how-to-blacklist-an-email-address-or-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>SpamTitan: How to Blacklist an Email Address or Domain<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-email-spoofing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What Is Email Spoofing? How It Works and How to Protect Yourself&nbsp;<\/strong><\/a>&nbsp;&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-spot-a-scam-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Spot a Scam Email<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email+headers&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email Headers FAQs<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email FAQs<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Enable DKIM and SPF on Your Mail Domain<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/why-ssl-the-purpose-of-using-ssl-certificates\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Why SSL? The Purpose of Using SSL Certificates<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-a-domain-name-server-dns\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What is a Domain Name Server (DNS)?<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-domains-nameservers-at-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Update Your Domain\u2019s Nameservers at 1-grid<\/strong><\/a><strong>&nbsp;<\/strong><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=mailchannels&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>MailChannels FAQs<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=spamtitan&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>SpamTitan FAQs<\/strong><\/a>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111111111111111111111111111111\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Getting back online with these basic troubleshooting steps for email doesn\u2019t have to be tricky with this easy-to-reference guide. Stuck? Contact our Support Team for clarity and guidance (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email errors can be frustrating, but most have simple fixes with basic troubleshooting steps for email. This guide walks you through the essential checks that our Support Team uses when assisting you, so you can resolve issues quickly yourself, too! Basic Checks Logging in to Webmail Checking Email Routing Troubleshooting&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173,1194],"ht-kb-tag":[1493,307,336,1494,350,453,549,773,868,962,1044,1046],"class_list":["post-28702","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_category-email-troubleshooting","ht_kb_tag-client-setup","ht_kb_tag-dns","ht_kb_tag-email","ht_kb_tag-email-configuration","ht_kb_tag-email-routing","ht_kb_tag-guide","ht_kb_tag-issues","ht_kb_tag-problem","ht_kb_tag-routing","ht_kb_tag-steps","ht_kb_tag-troubleshoot","ht_kb_tag-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Basic Troubleshooting Steps for Email - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Learn basic troubleshooting steps for email issues and checks such as routing, DNS, client setup, delays, and bounce-backs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/troubleshooting-steps-for-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Basic Troubleshooting Steps for Email - 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