{"id":33800,"date":"2025-10-13T09:57:38","date_gmt":"2025-10-13T09:57:38","guid":{"rendered":"https:\/\/1grid.co.za\/knowledge\/?post_type=ht_kb&#038;p=33800"},"modified":"2026-04-06T13:15:38","modified_gmt":"2026-04-06T13:15:38","slug":"understanding-dns-records-and-how-to-check-these","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/understanding-dns-records-and-how-to-check-these\/","title":{"rendered":"Understanding DNS Records and How to Check These"},"content":{"rendered":"\n<p>When you <a href=\"https:\/\/1grid.co.za\/domains\/domain-name-registration\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>register a domain<\/strong><\/a>, you\u2019re creating your online address, with a fundamental part of your domain is <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-a-domain-name-server-dns\/\" target=\"_blank\" rel=\"noreferrer noopener\">DNS<\/a>, <\/strong>which contains DNS records that make that address reachable. Sometimes, you need to check these records to ensure that they are configured correctly between your domain name and its corresponding IP address.&nbsp;<\/p>\n\n\n\n<p>This guide will help you understand DNS records, why they matter, and how to check DNS records to make sure that they are configured correctly to maintain your website and email functionality.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2025\/10\/1-grid-Images-for-KB-Articles-1000-x-600-px-49.png\" alt=\"\" class=\"wp-image-33801\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">What Are DNS Records?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">Why DNS Records Matter<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">Common DNS Record Types and Their Purpose&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111\">DNS Records Explained&nbsp;<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><li class=\"\"><a href=\"#htoc-111111111111111\">What is a DNS Lookup?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111\">Forward vs. Reverse DNS Lookup Types&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111\">How to Check DNS&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-11111111111111111111\">Control Panel DNS Zone Editor<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111111111111111\">DNS Checking Tools&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111111111111111111\">Command-Line Tools&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-111111111111111111111111111\">On Windows (using Command Prompt):&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111111111111111111111111\">On Linux \/ macOS (using dig):&nbsp;<\/a><\/li><\/ul><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-111111111111111111111111111111111\">When Should You Update DNS Records?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111111111111111111111111111111\">How to Update DNS Records&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111111111111111\">DNS Propagation and Timing&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111111111111111111111111111111\">When to Contact 1-grid Support&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111111111111111111111111111111111111\">FAQs&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111111111111111111111111111111111111111111\">Additional Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>What Are DNS Records?&nbsp;<\/strong><\/h2>\n\n\n\n<p>Your website, email, subdomains, and many services all rely on DNS. A fundamental part of this is DNS records, which are instructions that tell the internet where to find your website, email, and other online services.&nbsp;&nbsp;<\/p>\n\n\n\n<p>It\u2019s like a digital address book or GPS that guides traffic for your domain.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>Why DNS Records Matter<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-11\">They connect domain names to IP addresses.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-they-ensure-websites-load-emails-deliver-and-services-like-ftp-and-verification-work\">They ensure websites load, emails are delivered, and services like <strong><a href=\"https:\/\/en.wikipedia.org\/wiki\/File_Transfer_Protocol\">FTP<\/a> <\/strong>and verification work.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-111\">Incorrect DNS setup can cause websites to go offline or emails to bounce.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111\"><strong>Common DNS Record Types and Their Purpose&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-dns-settings-for-email-basic-pro-professional-email\/\" target=\"_blank\" rel=\"noreferrer noopener\">DNS<\/a> <\/strong>records are entries in the <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-a-domain-name-server-dns\/\" target=\"_blank\" rel=\"noreferrer noopener\">DNS<\/a> <\/strong>system that define how your domain behaves, with each record type serving a specific function.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>For Website Hosting,<\/strong> the A or CNAME record points your domain to the server\u2019s IP.&nbsp;<\/p>\n\n\n\n<p><strong>For Email,<\/strong> the MX records define which servers receive your email; TXT records (<a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>SPF, DKIM<\/strong><\/a>) authenticate your messages and protect deliverability.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Record Type<\/strong>&nbsp;<\/td><td><strong>Purpose<\/strong>&nbsp;<\/td><td><strong>Example<\/strong>&nbsp;<\/td><\/tr><tr><td><strong>A Record<\/strong>&nbsp;<\/td><td>Points your domain to an IP address.&nbsp;<\/td><td>192.0.2.1&nbsp;<\/td><\/tr><tr><td><strong>AAAA Record<\/strong>&nbsp;<\/td><td>Maps the hostname to a 128-bit IPv6 address of the given domain name.&nbsp;<\/td><td>2001:db8::1&nbsp;<\/td><\/tr><tr><td><strong>CNAME Record<\/strong>&nbsp;<\/td><td>Points one domain name to another.&nbsp;<\/td><td>www \u2192 yourdomain.com<br>mail.yourdomain.com&nbsp;<\/td><\/tr><tr><td><strong>MX Record<\/strong>&nbsp;<\/td><td>Directs email to your mail server.&nbsp;<\/td><td>1-grid-mx01.co.za&nbsp;<br>1-grid-mx02.com&nbsp;<br>1-grid-mx03.co.za&nbsp;<br>1-grid-mx04.com&nbsp;<\/td><\/tr><tr><td><strong>TXT Record<\/strong>&nbsp;<\/td><td>Used for SPF, DKIM, domain verification, etc.&nbsp;<\/td><td>&nbsp;<\/td><\/tr><tr><td><strong>SPF Record<\/strong>&nbsp;<\/td><td>Used to identify authorisation of sending on your domain to protect against spam.&nbsp;<\/td><td>v=spf1 include:relay.mailchannels.net ~all&nbsp;<\/td><\/tr><tr><td><strong>DKIM Record<\/strong>&nbsp;<\/td><td>Used alongside an SPF record for email authentication.&nbsp;<\/td><td>&nbsp;<\/td><\/tr><tr><td><strong>DMARC Record<\/strong>&nbsp;<\/td><td>Tells the domain what it should do in the event of an email failing the SPF and DKIM checks.&nbsp;<\/td><td>&nbsp;<\/td><\/tr><tr><td><strong>NS Record<\/strong>&nbsp;<\/td><td>Used to identify the authorisation of sending on your domain to protect against spam.&nbsp;<\/td><td>thor.ns.1-grid.com &nbsp;<br>thor.ns.1-grid.co.uk &nbsp;<br>thor.ns.1-grid.co.za &nbsp;<br>thor.ns.1-grid.net&nbsp;&nbsp;&nbsp;<\/td><\/tr><tr><td><strong>CAA Record<\/strong>&nbsp;<\/td><td>Reflects the public policy regarding issuing digital certificates for the domain.&nbsp;<\/td><td>&nbsp;<\/td><\/tr><tr><td><strong>SRV Record<\/strong>&nbsp;<\/td><td>Specifies a server for a specific service.&nbsp;<\/td><td>_sip._tcp \u2192 service URL and port&nbsp;<\/td><\/tr><tr><td><strong>PTR Record<\/strong>&nbsp;<\/td><td>Reverse lookup to point the IPv4 or IPv6 address to its machine&#8217;s hostname.&nbsp;<\/td><td>&nbsp;<\/td><\/tr><tr><td><strong>SOA Record<\/strong>&nbsp;<\/td><td>Stores admin information about the domain.&nbsp;<\/td><td>&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>IMPORTANT: <\/strong>When DNS records are missing, <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-dns-settings-for-email-basic-pro-professional-email\/\">misconfigured<\/a> <\/strong>or conflicting, email or website issues often follow.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111\"><strong>DNS Records Explained&nbsp;<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>NS Record&nbsp;<\/strong><\/summary>\n<p id=\"htoc-111111\">Nameservers are a key part of the <a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-a-domain-name-server-dns\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Domain Name System (DNS)<\/strong><\/a>. They connect your domain (e.g., yourbusiness.co.za) to the server where your website and email are hosted (e.g., thor.ns.1-grid.com, thor.ns.1-grid.co.uk, thor.ns.1-grid.co.za, etc.). Nameservers make sure your domain points to the right place online.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>A Record&nbsp;<\/strong><\/summary>\n<p id=\"htoc-1111111\">An <strong>A record <\/strong>(Address Record) maps a domain or subdomain (like example.com or blog.example.com) to an <strong>IP address<\/strong> (e.g., 192.168.0.1). This allows users to access websites using easy-to-remember domain names instead of numerical IP addresses.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>CNAME Record&nbsp;<\/strong><\/summary>\n<p id=\"htoc-11111111\">A <strong>CNAME record <\/strong>(Canonical Name) points a domain or subdomain to another domain name rather than directly to an IP address. This simplifies updates; you only need to change the linked A record, and all CNAMEs pointing to it will automatically resolve to the new IP.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111111111111111111111111111\">For Example:<\/h6>\n\n\n\n<p id=\"htoc-111111111\">www.example.com can point to example.com, or docs.example.com can point to ghs.google.com for Google Workspace services.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>MX Record<\/strong><\/summary>\n<p id=\"htoc-1111111111\">An<strong> MX record<\/strong> (Mail Exchanger) directs email for a domain to its designated mail server. Similar to CNAMEs, MX entries must point to a domain name, not directly to an IP address. They also include a &#8220;priority&#8221; value, determining the order in which mail servers are contacted.&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111111111111111111111111\">For Example:<\/h6>\n\n\n\n<p id=\"htoc-11111111111\">We suggest the following for emails with us: <br><br>1-grid-mx01.co.za&nbsp;<br>1-grid-mx02.com&nbsp;<br>1-grid-mx03.co.za&nbsp;<br>1-grid-mx04.com&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>TXT Record<\/strong><\/summary>\n<p id=\"htoc-111111111111\">A <strong>TXT record<\/strong> (Text record) stores human-readable text for various purposes beyond directing traffic.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-they-are-dynamic-and-commonly-used-for\">They are dynamic and <strong>commonly used for<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/mxtoolbox.com\/spf.aspx\">Sender Policy Framework (SPF)<\/a>: <\/strong>Helps identify legitimate email senders from your domain, reducing spam and spoofing. More information is available on How to Set up SPF Records.&nbsp;<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/mxtoolbox.com\/dkim.aspx\">DomainKeys Identified Mail (DKIM)<\/a>:<\/strong> Verifies email authenticity through cryptographic signatures, ensuring messages haven&#8217;t been tampered with and originated from a trusted source.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>SRV Record&nbsp;<\/strong><\/summary>\n<p id=\"htoc-1111111111111\">An <strong>SRV (Service) record <\/strong>directs one domain to another by specifying a particular destination port. These records facilitate routing specific services to designated locations, such as VOIP or instant messaging.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>AAAA Record&nbsp;<\/strong><\/summary>\n<p id=\"htoc-11111111111111\">The <strong>AAAA record <\/strong>is similar to the A record, allowing you to point the domain to an <a href=\"https:\/\/ipv6.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">IPv6<\/a> address.&nbsp;&nbsp;<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111111\"><strong>What is a DNS Lookup?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-a-domain-name-server-dns\/\">DNS<\/a> <\/strong>lookup refers to mapping a domain name to its corresponding IP address. It involves the steps taken by the DNS system to resolve a domain name query and provide the IP address required to establish a connection with the desired server.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>An Overview of How DNS Works<\/strong><\/summary>\n<p id=\"htoc-11111111111111111\">1.&nbsp;<strong>First, type<\/strong>&nbsp;yourdomain.com into your web browser.<br><br>2.&nbsp;<strong>Next, your device asks a DNS resolver<\/strong>&nbsp;to find the right IP address for that domain.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-this-resolver-is-often-provided-by-your-internet-service-provider-like-vodacom-or-telkom-or-by-a-public-service-like-google-dns-8-8-8-8-or-cloudflare-1-1-1-1\">This resolver is often provided by your Internet Service Provider (like Vodacom or Telkom) or by a public service (like&nbsp;<a href=\"https:\/\/dns.google\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Google DNS<\/strong><\/a>&nbsp;8.8.8.8 or<strong>&nbsp;<a href=\"https:\/\/www.cloudflare.com\/learning\/dns\/what-is-1.1.1.1\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cloudflare<\/a>&nbsp;<a href=\"https:\/\/one.one.one.one\/\" target=\"_blank\" rel=\"noreferrer noopener\">1.1.1.1<\/a><\/strong>).&nbsp;<\/li>\n<\/ul>\n\n\n\n<p id=\"htoc-3-then-the-resolver-checks-its-memory-cache-to-see-if-it-already-knows-where-that-domain-points\">3.&nbsp;<strong>Then, the resolver checks its memory (cache)<\/strong>&nbsp;to see if it already knows where that domain points.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-if-it-does-it-quickly-returns-the-saved-result\">If it does, it quickly returns the saved result.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p id=\"htoc-4-if-not-the-resolver-starts-searching-by-contacting-the-authoritative-name-servers-for-your-domain-5-the-authoritative-name-server-looks-inside-your-domain-s-dns-zone-which-is-basically-a-record-book-containing-all-your-dns-settings-like-a-mx-cname-and-txt-records-6-once-it-finds-the-right-record-it-sends-it-back-to-the-resolver-7-the-resolver-then-stores-caches-that-answer-for-the-time-period-set-by-your-ttl-or-time-to-live-so-that-it-doesn-t-have-to-look-it-up-again-next-time-8-finally-your-device-uses-that-ip-address-to-connect-to-the-hosting-server-and-load-your-website\">4.&nbsp;<strong>If not, the resolver starts searching<\/strong>&nbsp;by contacting the&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-domains-nameservers-at-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>authoritative name servers<\/strong><\/a>&nbsp;for your domain.&nbsp;<br><br>5.&nbsp;<strong>The authoritative name server looks inside your domain\u2019s&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=dns+zone&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DNS zone<\/strong><\/a>, which is basically a record book containing all your DNS settings (like A, MX, CNAME, and TXT records).&nbsp;<br><br>6.&nbsp;<strong>Once it finds the right record<\/strong>, it sends it back to the resolver.&nbsp;<br><br>7.&nbsp;<strong>The resolver then stores (caches) that answer<\/strong>&nbsp;for the time period set by your&nbsp;<a href=\"https:\/\/en.wikipedia.org\/wiki\/Time_to_live\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>TTL<\/strong><\/a>&nbsp;or&nbsp;<a href=\"https:\/\/en.wikipedia.org\/wiki\/Time_to_live\" target=\"_blank\" rel=\"noreferrer noopener\"><em><strong>Time To Live<\/strong><\/em><\/a>&nbsp;so that it doesn\u2019t have to look it up again next time.&nbsp;<br><br>8.&nbsp;<strong>Finally, your device uses that IP address<\/strong>&nbsp;to connect to the hosting server and load your website.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-111111111111111111\"><strong>IMPORTANT:&nbsp;<\/strong>Because of caching, changes to DNS mean that<strong>&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-dns-propagation-and-why-does-it-take-so-long\/\" target=\"_blank\" rel=\"noreferrer noopener\">DNS propagation<\/a>&nbsp;<\/strong>can take time globally, which can be between&nbsp;<a href=\"https:\/\/dnschecker.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>2 to 48 hours<\/strong><\/a>.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111\"><strong>Forward vs. Reverse DNS Lookup Types&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>Forward DNS Lookup<\/strong>&nbsp;<\/p>\n\n\n\n<p>Involves searching for the IP Address associated with a given domain name. This type lets you input your domain name and obtain the corresponding IP addresses.&nbsp;<\/p>\n\n\n\n<p><strong>Reverse DNS Lookup<\/strong>&nbsp;<\/p>\n\n\n\n<p>This is used to identify the domain name associated with a given IP Address. Email servers commonly employ this lookup method to verify the legitimacy of recipients.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111\"><strong>How to Check DNS&nbsp;<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-11111111111111111111\"><strong><strong>Control Panel DNS Zone Editor<\/strong><\/strong><\/h3>\n\n\n\n<p>We have some <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=manage+dns&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\">easy-to-understand, quick guides<\/a> <\/strong>to help you navigate to your domain\u2019s Zone Editor via your Control Panel with us, but here are <strong>some quick general steps<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111111111111111111111\">Log in to your <a href=\"https:\/\/1-grid.com\/client\/index.php\"><strong>1-grid account<\/strong><\/a> and open <strong>cPanel \/ Plesk Control Panel<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-go-to-zone-editor\">Go to <strong>Zone Editor<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-select-your-domain-and-view-existing-records-a-mx-cname-txt-ns\">Select your domain and view existing records (A, MX, CNAME, TXT, NS).&nbsp;<\/li>\n\n\n\n<li id=\"htoc-confirm-that-they-match-the-dns-values-expected-by-1-grid\">Confirm that they match the DNS values expected by 1-grid.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-1111111111111111111111\">If you see missing or incorrect records, you can edit them here as well.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>For checking DNS via a .net Control Panel for a .net Hosting package, you can follow<a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-manage-dns-zone-in-website-panel-.net\"><strong> <\/strong><\/a><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-manage-dns-zone-in-website-panel-.net\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>th<\/strong><\/a><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-manage-dns-zone-in-website-panel-.net\"><strong>is guide<\/strong><\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-11111111111111111111111\"><strong>DNS Checking Tools<\/strong>&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-111111111111111111111111\">Use tools like <a href=\"https:\/\/dnschecker.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DNSChecker.org<\/strong><\/a>, <a href=\"https:\/\/www.whatsmydns.net\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>WhatsMyDNS.net<\/strong><\/a>, or <a href=\"https:\/\/mxtoolbox.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>MXToolbox<\/strong><\/a>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-enter-your-domain-and-select-the-record-type-you-want-to-check\">Enter your domain and select the record type you want to check.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-the-tool-will-show-results-from-many-locations-helping-you-detect-whether-records-are-properly-visible-globally\">The tool will show results from many locations, helping you detect whether records are properly visible globally.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-1111111111111111111111111\">If some servers still show old values, propagation may still be underway.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-11111111111111111111111111\"><strong>Command-Line Tools<\/strong>&nbsp;<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111\"><strong>On Windows (using Command Prompt):<\/strong>&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-1111111111111111111111111111\">nslookup yourdomain.com \u2192 shows A record&nbsp;<\/li>\n\n\n\n<li id=\"htoc-nslookup-type-mx-yourdomain-com-shows-mx-records\">nslookup -type=MX yourdomain.com \u2192 shows MX records&nbsp;<\/li>\n\n\n\n<li id=\"htoc-11111111111111111111111111111\">nslookup -type=TXT yourdomain.com \u2192 shows TXT (SPF \/ DKIM)&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111111\"><strong>On Linux \/ macOS (using dig):&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-1111111111111111111111111111111\">dig yourdomain.com&nbsp;<\/li>\n\n\n\n<li id=\"htoc-dig-mx-yourdomain-com\">dig MX yourdomain.com&nbsp;<\/li>\n\n\n\n<li id=\"htoc-11111111111111111111111111111111\">dig TXT yourdomain.com&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>These commands let you confirm whether records have been published globally.&nbsp;<br>&nbsp;<br><strong>IMPORTANT: <\/strong>You should replace \u201cdomain.com\u201d with the website (domain) for which you want to perform the lookup. Moreover, change \u201crecordtype\u201d with the record types like A, AAAA, CNAME, MX, etc.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111111111\"><strong>When Should You Update DNS Records?&nbsp;<\/strong><\/h2>\n\n\n\n<p>You may need to <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-dns-settings-for-email-basic-pro-professional-email\/\">update DNS records<\/a> <\/strong>when:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-1111111111111111111111111111111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-domains-nameservers-at-1-grid\/\"><strong>Pointing your domain to a new website host<\/strong><\/a>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-setting-up-third-party-email-providers-like-google-workspace-or-microsoft-365\">Setting up third-party email providers like Google Workspace or Microsoft 365.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-11111111111111111111111111111111111\"><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=shopify&amp;ht-kb-search=1&amp;lang=\"><strong>Adding custom records for services like Shopify<\/strong><\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111111111111\"><strong>How to Update DNS Records&nbsp;<\/strong><\/h2>\n\n\n\n<p>When <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-dns-settings-for-email-basic-pro-professional-email\/\"><strong>updating your DNS records<\/strong><\/a>, it is important to take a screenshot or export your existing DNS records before making changes in case you need to revert.&nbsp;<\/p>\n\n\n\n<p>To update your DNS records, please check out our <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=manage+dns&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\">quick guides<\/a> <\/strong>for easy-to-follow instructions to make the process simple.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111111111\"><strong>DNS Propagation and Timing&nbsp;<\/strong><\/h2>\n\n\n\n<p>Changes to DNS don\u2019t take effect everywhere instantly. Because of caching at ISP\/Host resolvers, some users may still see the old record for up to <a href=\"https:\/\/dnschecker.org\/#NS\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>2 to 48 hours<\/strong><\/a>. Be patient and avoid making repeated live updates too quickly to allow <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-dns-propagation-and-why-does-it-take-so-long\/\">propagation<\/a> <\/strong>to complete fully.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111111111111111111111111111111\"><strong>When to Contact 1-grid Support&nbsp;<\/strong><\/h2>\n\n\n\n<p>If, after <a href=\"https:\/\/dnschecker.org\/\"><strong>verifying your DNS records<\/strong><\/a> and <a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-dns-propagation-and-why-does-it-take-so-long\/\"><strong>waiting for propagation<\/strong><\/a>, your website or email still fails:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-provide-your-domain-name-and-current-dns-records\">Provide your domain name and current DNS records.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-describe-the-issue-email-failure-website-not-loading-with-screenshots-where-possible\">Describe the issue (email failure, website not loading, with screenshots, where possible).&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-note-any-recent-dns-changes-you-made\">Note any recent DNS changes you made.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111111111111111\"><strong>FAQs&nbsp;<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I use both A and CNAME for the same record?<\/strong><\/summary>\n<p id=\"htoc-1111111111111111111111111111111111111111\">No, you should choose one if you use one hostname. An A record points directly to an IP; a CNAME is an alias to another name so don\u2019t mix them for the same hostname.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Do I need both MX and TXT records for email?<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111111111111111111111\">Yes, MX directs mail delivery, while TXT is often used for<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/spf-and-dkim-records-within-cpanel\/\">SPF<\/a><\/strong>, <a href=\"https:\/\/1grid.co.za\/knowledge\/spf-and-dkim-records-within-cpanel\/\"><strong>DKIM<\/strong><\/a>, and <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/cpanel-how-to-add-dmarc-record\/\">DMARC<\/a> <\/strong>authentication.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Why is my DNS change not visible instantly?<\/strong><\/summary>\n<p id=\"htoc-111111111111111111111111111111111111111111\">Because DNS caches across the internet must expire (<a href=\"https:\/\/en.wikipedia.org\/wiki\/Time_to_live\"><strong>TTL<\/strong><\/a>). It can take up to <a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-dns-propagation-and-why-does-it-take-so-long\/\"><strong>48 hours for full propagation<\/strong><\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Will DNS misconfiguration affect both website and email?<\/strong><\/summary>\n<p id=\"htoc-1111111111111111111111111111111111111111111\">Yes, if A, MX or related records are wrong, both your website and email can malfunction.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What does \u201cTTL\u201d mean, and why does it matter?<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111111111111111111111111\"><strong><a href=\"https:\/\/en.wikipedia.org\/wiki\/Time_to_live\">TTL<\/a> <\/strong>(<a href=\"https:\/\/en.wikipedia.org\/wiki\/Time_to_live\"><strong>Time To Live<\/strong><\/a>) defines how long DNS records are cached before refreshing. Lower TTLs let changes propagate faster.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Why do some DNS Checkers show the old record?<\/strong><\/summary>\n<p id=\"htoc-111111111111111111111111111111111111111111111\">Those servers haven\u2019t yet updated their cache, and DNS propagation varies by location.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I break my site by deleting a record?<\/strong><\/summary>\n<p id=\"htoc-1111111111111111111111111111111111111111111111\">Yes, deleting an A, MX, or NS record can disrupt your website or email so always make note of your DNS before editing.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is there a limit to how many DNS records I can have?<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111111111111111111111111111\">No, there\u2019s no strict limit, but too many can slow down lookups. Only include what you need.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How long should I wait before assuming something is wrong?<\/strong><\/summary>\n<p id=\"htoc-111111111111111111111111111111111111111111111111\">Usually 24 to 48 hours due to <a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-dns-propagation-and-why-does-it-take-so-long\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>propagation timing<\/strong><\/a>. If issues persist beyond that, investigate or contact support.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111111111111111111111111111111111111111111\"><strong>Additional Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/domains-understanding-dns\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DNS Explained Video<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-a-domain-name-server-dns\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Understanding DNS, Its Record Types and How It Works<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-dns-propagation-and-why-does-it-take-so-long\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DNS Propagation and Why It Takes So Long<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/everything-you-need-to-know-about-domains-at-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Everything You Need to Know About Domains at 1-grid<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-enable-dkim-and-spf-on-your-mail-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Enable DKIM and SPF on Your Mail Domain<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/why-ssl-the-purpose-of-using-ssl-certificates\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Why SSL? The Purpose of Using SSL Certificates<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-domains-nameservers-at-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Update Your Domain\u2019s Nameservers at 1-grid<\/strong><\/a><strong>&nbsp;<\/strong><br><a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Settings to Configure Your 1-grid Email Accounts Across Devices<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-email-on-android-for-your-1grid-email-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Set Up Email on Android for Your 1-grid Email Accounts<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/setting-up-email-in-outlook-via-windows-control-panel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Setting Up Email in Outlook via Windows Control Panel<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/troubleshooting-steps-for-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Troubleshooting Steps for Email<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/email-error-messages-what-do-they-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email Error Messages: What Do They Mean and How to Fix Them<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/top-10-common-email-issues\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Top 10 Common Email Issues and How to Resolve Them<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-email-spoofing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What Is Email Spoofing? How It Works and How to Protect Yourself&nbsp;<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-spot-a-scam-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Spot a Scam Email<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email+headers&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email Headers FAQs<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email FAQs<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=mailchannels&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>MailChannels FAQs<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=spamtitan&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>SpamTitan FAQs<\/strong><\/a>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111111111111111111111111111111111111111111\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re Here to <\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Understanding DNS records and how they work doesn\u2019t have to feel technical with this easy-to-understand guide. Stuck? Contact our Support Team for clarity and guidance (<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>). We&#8217;re ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you register a domain, you\u2019re creating your online address, with a fundamental part of your domain is DNS, which contains DNS records that make that address reachable. Sometimes, you need to check these records to ensure that they are configured correctly between your domain name and its corresponding IP&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1177,1173,1174,1191,1193],"ht-kb-tag":[1502,1504,1499,1503,309,657,1506,943,1490,1505],"class_list":["post-33800","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-domains","ht_kb_category-email","ht_kb_category-hosting","ht_kb_category-domain-names-setup-config","ht_kb_category-email-setup-config","ht_kb_tag-a-record","ht_kb_tag-dns-propagation","ht_kb_tag-dns-records","ht_kb_tag-dns-settings","ht_kb_tag-dns-zone","ht_kb_tag-mx-record","ht_kb_tag-ns-record","ht_kb_tag-spf-record","ht_kb_tag-txt-record","ht_kb_tag-zone-editor"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Understanding DNS Records and How to Check These - 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