{"id":34137,"date":"2026-01-23T06:59:48","date_gmt":"2026-01-23T06:59:48","guid":{"rendered":"https:\/\/1grid.co.za\/knowledge\/?post_type=ht_kb&#038;p=34137"},"modified":"2026-01-27T13:31:31","modified_gmt":"2026-01-27T13:31:31","slug":"two-factor-authentication-why-it-matters","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/","title":{"rendered":"Two-Factor Authentication (2FA)"},"content":{"rendered":"\n<p>In today\u2019s digital world, passwords alone are no longer enough. <strong>Two-Factor Authentication (2FA)<\/strong> adds an extra layer of protection by ensuring only you can access your account, even if someone compromises your password.\u00a0<\/p>\n\n\n\n<p>This guide will help you understand what Two-Factor Authentication (2FA) is, why it plays a critical role in protecting your account, and how to enable and use it confidently within your 1-grid Customer Zone.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/01\/1-grid-Images-for-KB-Articles-1000-x-600-px-19.png\" alt=\"Two-Factor Authentication\" class=\"wp-image-34138\"\/><\/figure>\n\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-\">What Is Two-Factor Authentication (2FA)?<\/a><\/li><li class=\"\"><a href=\"#htoc-1\">How Two-Factor Authentication (2FA) Works<\/a><\/li><li class=\"\"><a href=\"#htoc-11\">Why Two-Factor Authentication (2FA) Is Critical for Next-Level Security<\/a><\/li><li class=\"\"><a href=\"#htoc-111\">How 1-grid Uses Two-Factor Authentication<\/a><\/li><li class=\"\"><a href=\"#htoc-11111\">First-Time 2FA Automatic Prompt on Login<\/a><\/li><li class=\"\"><a href=\"#htoc-step-by-step-setup-to-add-your-1-grid-account-by-authenticator-app-for-2fa\">Quick Setup\u00a0Steps to Add Your 1-grid Account\u00a0by\u00a0Authenticator\u00a0App\u00a0for 2FA<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><li class=\"\"><a href=\"#htoc-111111\">Logging In After 2FA Is Enabled<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-1111111\">Using Authenticator App&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-using-backup-code\">Using a Backup Code&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-logging-in-after-2fa-setup-using-the-mobile-only-method-use-a-backup-code\">Logging in After 2FA Setup Using the Mobile-Only Method: Use a Backup Code&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-how-to-log-in-using-a-backup-code-mobile-friendly\">Using a Backup Code (Mobile-Friendly Login)\u00a0<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-11111111\">Passwords + 2FA = Strongest Protection<\/a><\/li><li class=\"\"><a href=\"#htoc-1111\">Troubleshooting Authentication App Issues (2FA)&nbsp;<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><li class=\"\"><a href=\"#htoc-111111111\">Our&nbsp;Scope of Support<\/a><\/li><li class=\"\"><a href=\"#htoc-1111111111\">FAQs<\/a><\/li><li class=\"\"><a href=\"#htoc-11111111111\">Additional&nbsp;Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-\"><strong>What Is Two-Factor Authentication (2FA)?<\/strong><\/h2>\n\n\n\n<p>Two-Factor Authentication (2FA) is a security method that requires&nbsp;<strong>two&nbsp;different types&nbsp;of verification<\/strong>&nbsp;before granting access.&nbsp;<\/p>\n\n\n\n<p>It combines:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-something-you-know-your-password\"><strong>Something you know<\/strong>&nbsp;(your password)&nbsp;<\/li>\n\n\n\n<li id=\"htoc-something-you-have-a-code-from-an-authenticator-app-or-trusted-device\"><strong>Something you have<\/strong>&nbsp;(a code from an authenticator app or trusted device)&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>This extra step makes it significantly harder for<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>unauthorised users<\/strong><\/a>&nbsp;to access your account, even if they know your password.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1\"><strong>How Two-Factor Authentication (2FA) Works<\/strong><\/h2>\n\n\n\n<p>Typically, the steps are the same for most 2FA login requirements.&nbsp;&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-you-log-in-with-your-email-address-and-password\">You log in with your email address and password&nbsp;<\/li>\n\n\n\n<li id=\"htoc-a-second-verification-step-is-required1\">Then, you complete a second verification step&nbsp;<\/li>\n\n\n\n<li id=\"htoc-you-enter-a-time-sensitive-code-from-an-authenticator-app\">You enter a time-sensitive code from an authenticator app&nbsp;<\/li>\n\n\n\n<li id=\"htoc-access-is-granted-only-after-both-steps-are-confirmed\">The system grants access once you complete and confirm both steps\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p><strong>IMPORTANT:\u00a0<\/strong>Your account\u00a0remains\u00a0protected\u00a0as long as you\u00a0don\u2019t\u00a0share your 2FA device.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11\"><strong>Why Two-Factor Authentication (2FA) Is Critical for Next-Level Security<\/strong><\/h2>\n\n\n\n<p><strong>Key Benefits for Customers<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-prevents-unauthorised-access\"><strong>Prevents&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>unauthorised access<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-protects-sensitive-billing-and-personal-information\"><strong>Protects sensitive billing and personal information<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-reduces-the-risk-of-phishing-attacks\"><strong>Reduces the risk of&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-phishing-how-it-works-and-how-to-protect-yourself\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>phishing attacks<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-adds-peace-of-mind-without-adding-complexity\"><strong>Adds peace of mind without adding complexity<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>TIP:&nbsp;<\/strong>2FA actively involves&nbsp;<em>you<\/em>&nbsp;in your account security by turning protection into a partnership, not a passive system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111\"><strong>How 1-grid Uses Two-Factor Authentication<\/strong><\/h2>\n\n\n\n<p>At 1-grid, we use\u00a0<strong>an authenticator-based 2FA<\/strong>\u00a0for<strong>\u00a0<\/strong><a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone<\/strong><\/a>\u00a0logins, which iswidely trusted and used by platforms like Google, Microsoft, and Apple.<\/p>\n\n\n\n<p>Supported authenticator apps include:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-google-authenticator\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.google.android.apps.authenticator2\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Google Authenticator<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-microsoft-authenticator\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.azure.authenticator&amp;hl=en_ZA\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Microsoft Authenticator<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-apple-authenticator-app\"><a href=\"https:\/\/apps.apple.com\/us\/app\/authenticator-app\/id1538761576\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Apple Authenticator App<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-authy\"><a href=\"https:\/\/www.authy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Authy<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-duo\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.duosecurity.duomobile&amp;hl=en_ZA\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Duo<\/strong><\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111\"><strong>First-Time 2FA Automatic Prompt on Login<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Quick Steps to Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Log in to&nbsp;<a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-get-started1111\">Click\u00a0<strong>Get Started >><\/strong><\/li>\n\n\n\n<li id=\"htoc-click-get-started11111\">Open <strong>the Authenticator App<\/strong> on your phone&nbsp;<\/li>\n\n\n\n<li id=\"htoc-scan-the-qr-code\">Scan the&nbsp;<strong>QR code<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-enter-the-authenticator-code\">Enter the&nbsp;<strong>authenticator code<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-submit1\">Click&nbsp;<strong>Submit<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-securely-store-your-backup-code\">Securely store your&nbsp;<strong>Backup Code<\/strong><\/li>\n<\/ol>\n\n\n\n<p id=\"htoc-111111111111111111111111111\"><strong>IMPORTANT:\u00a0<\/strong>You use a <strong>single backup code once<\/strong> if you lose your authenticator device or can\u2019t access your Authenticator app.\u00a0Store your backup codes securely, because the system generates a new code each time you use one.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-step-by-step-setup-to-add-your-1-grid-account-by-authenticator-app-for-2fa\"><strong>Quick Setup\u00a0Steps to Add Your 1-grid Account\u00a0by\u00a0Authenticator\u00a0App\u00a0for 2FA<\/strong><\/h2>\n\n\n\n<p id=\"htoc-step-by-step-setup-to-add-your-1-grid-account-by-authenticator-app-for-2fa\">Adding your 1-grid account to your Authentication App<strong> <\/strong>is easy. We&#8217;ve provided quick steps below, but explore our <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-an-account-for-2fa-using-an-authenticator-app\/\"><strong>full guide<\/strong><\/a> for full steps.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-google-authenticator-app\"><strong>Google Authenticator App<\/strong>&nbsp;<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Quick<\/strong> <strong>Steps to Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li id=\"htoc-open-google-authenticator-on-your-phone\">Open&nbsp;<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.google.android.apps.authenticator2\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Google Authenticator<\/strong><\/a>&nbsp;on your phone.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-tap-the-button-scan-a-qr-code\">Tap the&nbsp;<strong>+<\/strong>&nbsp;button \u2192&nbsp;<strong>Scan a QR code<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-scan-the-qr-code-shown-on-your-screen\">Scan the QR code shown on your screen for Customer Zone login.\u00a0<\/li>\n\n\n\n<li id=\"htoc-enter-the-6-digit-code-displayed-in-the-app-to-confirm\">Enter the 6-digit code displayed in the app to confirm.<\/li>\n\n\n\n<li>Double-check all steps have been completed, and make sure to securely store your\u00a0<strong>Backup Code<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p id=\"htoc-1111111111111111111111111111111111111111111111111111\">For\u00a0additional\u00a0support\u00a0with scanning a QR code\u00a0using Google Authenticator,\u00a0you can\u00a0also explore this<strong>\u00a0<\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=seyOjyJGsxY&amp;t=317\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>short video<\/strong><\/a>.\u00a0<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-microsoft-authenticator-app\"><strong>Microsoft Authenticator App<\/strong>&nbsp;<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Quick<\/strong> <strong>Steps to Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li id=\"htoc-open-microsoft-authenticator1\">Open&nbsp;<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.azure.authenticator&amp;hl=en_ZA\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Microsoft Authenticator<\/strong><\/a>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-tap-top-right\">Tap&nbsp;<strong>+<\/strong>&nbsp;(top right).&nbsp;<\/li>\n\n\n\n<li id=\"htoc-select-personal-account\">Select&nbsp;<strong>Personal account<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-choose-scan-a-qr-code\">Choose&nbsp;<strong>Scan a QR code<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-scan-the-qr-code-displayed-in-your-1-grid-setup-screen\">Scan the QR code displayed in your 1-grid setup screen using your phone.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-enter-the-generated-6-digit-code-to-complete-setup\">Enter the generated 6-digit code to complete setup.<\/li>\n\n\n\n<li>Double-check all steps have been completed, and make sure to securely store your\u00a0<strong>Backup Code<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p id=\"htoc-11111111111111111111\">For&nbsp;additional&nbsp;support with scanning a QR code using Microsoft Authenticator, you can explore this<strong>&nbsp;<\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=OqpbElWBuOU\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>short video<\/strong><\/a>.&nbsp;<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-apple-authenticator-via-ios-passwords\"><strong>Apple Authenticator (via&nbsp;iOS Passwords)<\/strong>&nbsp;<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Quick<\/strong> <strong>Steps to Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li id=\"htoc-on-your-iphone-go-to-settings-passwords\">On your iPhone, go to&nbsp;<strong>Settings \u2192 Passwords<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-select-the-relevant-account-or-add-a-new-one\">Select the relevant account (or add a new&nbsp;one).&nbsp;<\/li>\n\n\n\n<li id=\"htoc-tap-set-up-verification-code-scan-qr-code\">Tap&nbsp;<strong>Set Up Verification Code<\/strong>&nbsp;\u2192&nbsp;<strong>Scan QR Code<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-scan-the-qr-code-and-enter-the-generated-code-to-confirm\">Scan the QR code and enter the generated code to confirm.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-scan-the-qr-code-and-enter-the-generated-code-to-confirm\">Double-check all steps have been completed, and make sure to securely store your&nbsp;<strong>Backup Code<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p id=\"htoc-111111111111111111111\"><strong>NOTE:\u00a0<\/strong>To add your account via the Apple Authenticator app specifically and not through Passwords, you can check out their useful guide<strong>\u00a0<\/strong><a href=\"https:\/\/authenticator7.com\/en\/blog\/how-to-use-apple-authenticator-app\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>here<\/strong><\/a>.\u00a0<\/p>\n\n\n\n<p id=\"htoc-1111111111111111111111\">For&nbsp;additional&nbsp;support with scanning a QR code using Apple Passwords, you can explore this<strong>&nbsp;<\/strong><a href=\"https:\/\/support.apple.com\/en-za\/guide\/icloud-windows\/icw88c204f3f\/icloud\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>guide<\/strong><\/a>&nbsp;further.<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-authy-authenticator-app\"><strong>Authy Authenticator App<\/strong>&nbsp;<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Quick<\/strong> <strong>Steps to Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li id=\"htoc-open-authy\">Open&nbsp;<strong><a href=\"https:\/\/www.authy.com\/\">Authy<\/a><\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-tap-add-account\">Tap&nbsp;<strong>+ Add Account<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-choose-scan-qr-code\">Choose&nbsp;<strong>Scan&nbsp;QR Code<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-scan-the-qr-code-shown-on-your-screen1\">Scan the QR code shown on your screen using your phone.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-enter-the-6-digit-code-to-verify-setup\">Enter the 6-digit code to verify&nbsp;setup.&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-enter-the-6-digit-code-to-verify-setup\">Double-check all steps have been completed, and make sure to securely store your\u00a0<strong>Backup Code<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p id=\"htoc-111111111111111111111111\">For&nbsp;additional&nbsp;support with scanning a QR code using Authy, you can explore this<strong>&nbsp;<\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=8WzP1P2DJ2Y\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>short video<\/strong><\/a>.&nbsp;&nbsp;<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>Logging In After 2FA Is Enabled<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-1111111\"><strong>Using Authenticator App<\/strong>&nbsp;<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Quick<\/strong> <strong>Steps to Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Log in to&nbsp;<a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer&nbsp;Zone<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-enter-your-registered-email-address-and-password\">Enter your&nbsp;<strong>registered email address<\/strong>&nbsp;and<strong>&nbsp;password<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-login\">Click&nbsp;<strong>Login<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-open-your-authenticator-app-and-generate-a-one-time-code\">Open&nbsp;your&nbsp;<strong>Authenticator App<\/strong>&nbsp;and&nbsp;<strong>generate a one-time code<\/strong><\/li>\n\n\n\n<li id=\"htoc-enter-the-generated-code\">Enter&nbsp;<strong>the generated code<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-login1\">Click&nbsp;<strong>Login<\/strong>&nbsp;&nbsp;<\/li>\n<\/ol>\n<\/details>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-using-backup-code\"><strong>Using a Backup Code<\/strong>&nbsp;<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Quick<\/strong> <strong>Steps to Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Log in to&nbsp;<a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-enter-your-registered-email-address-and-password1\">Enter your&nbsp;<strong>registered email address<\/strong>&nbsp;and<strong>&nbsp;password<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-login11\">Click&nbsp;<strong>Login<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-select-login-using-backup-code\">Select&nbsp;<strong>Login using Backup Code<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-enter-the-backup-code\">Enter&nbsp;<strong>the backup code<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-click-login111\">Click&nbsp;<strong>Login<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-save-the-new-backup-code-displayed-and-click-continue\">Save the&nbsp;<strong>new backup code<\/strong>&nbsp;displayed&nbsp;and click<strong>&nbsp;Continue<\/strong><\/li>\n<\/ol>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-logging-in-after-2fa-setup-using-the-mobile-only-method-use-a-backup-code\"><strong>Logging in After 2FA Setup Using the Mobile-Only Method: Use a Backup Code<\/strong>&nbsp;<\/h2>\n\n\n\n<p>It is recommended to use this&nbsp;method if:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-you-re-logging-into-the-1-grid-customer-zone-using-a-mobile-browser\">You\u2019re\u00a0logging into the 1-grid Customer Zone using a\u00a0<strong>mobile browser<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-your-authenticator-app-is-on-the-same-device\">Your\u00a0<strong>Authenticator app is on the same device<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-switching-between-the-browser-and-the-authenticator-app-causes-the-login-page-to-refresh\">Switching between the browser and the Authenticator app causes the login page to refresh\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-re-unable-to-enter-the-6-digit-code-in-time-before-the-page-reloads\">You\u2019re\u00a0unable to enter the 6-digit code in time before the page reloads\u00a0<\/li>\n<\/ul>\n\n\n\n<p>This is a known mobile behaviour on some devices and browsers, and not an error with your account or setup.&nbsp;<\/p>\n\n\n\n<p>When app switching&nbsp;isn\u2019t&nbsp;possible, the&nbsp;<strong>\u201cLogin using Backup Code\u201d<\/strong>&nbsp;option&nbsp;is the recommended method as it is the most stable and secure way to complete your login.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-how-to-log-in-using-a-backup-code-mobile-friendly\"><strong>Using a Backup Code (Mobile-Friendly Login)<\/strong>\u00a0<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Quick Steps to Follow<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Open your mobile browser and go to the\u00a0<strong><a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\">1-grid Customer Zone login page<\/a><\/strong>\u00a0<\/li>\n\n\n\n<li>Enter your email address and password as normal\u00a0<\/li>\n\n\n\n<li>When prompted for your 2FA code, select\u00a0<strong>\u201cLogin using Backup Code\u201d<\/strong>\u00a0<\/li>\n\n\n\n<li>Enter one of the backup codes that were generated when you enabled 2FA\u00a0<\/li>\n\n\n\n<li>You\u2019ll\u00a0be logged in successfully without needing to switch apps\u00a0<\/li>\n<\/ol>\n<\/details>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p><strong>IMPORTANT:&nbsp;<\/strong>Backup codes are&nbsp;<strong>single-use<\/strong>, secure, and designed specifically for situations like this.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111\"><strong>Passwords + 2FA = Strongest Protection<\/strong><\/h2>\n\n\n\n<p>2FA works best when combined with a&nbsp;<strong>strong password<\/strong>.&nbsp;<\/p>\n\n\n\n<p>We recommend exploring our guides below to help you choose and update your passwords regularly:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-how-to-make-sure-your-password-is-very-strong\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-make-sure-your-password-is-very-strong\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Make Sure Your Password Is Very Strong<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-how-do-i-choose-a-good-password\"><a href=\"https:\/\/1grid.co.za\/knowledge\/security-how-do-i-choose-a-good-password\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How Do I Choose a Good Password<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-update-your-1-grid-password-while-logged-in\"><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-update-your-1-grid-password-while-logged-in\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Update Your 1-grid Password While Logged In<\/strong><\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111\"><strong>Troubleshooting Authentication App Issues (2FA)<\/strong>&nbsp;<\/h2>\n\n\n\n<p>If\u00a0you\u2019re\u00a0having trouble generating or using authentication codes during setup or login,\u00a0don\u2019t\u00a0worry, as\u00a0<strong>most authentication issues are quick and easy to resolve<\/strong> with our <a href=\"https:\/\/1grid.co.za\/knowledge\/authenticator-app-troubleshooting-guide\/\"><strong>troubleshooting guide<\/strong><\/a>.\u00a0<\/p>\n\n\n\n<p>The steps below quickly address the most common causes across popular authenticator apps, including<strong>\u00a0<\/strong><a href=\"https:\/\/support.google.com\/accounts\/answer\/185834?hl=en\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Google Authenticator<\/strong><\/a>,<strong>\u00a0<\/strong><a href=\"https:\/\/support.microsoft.com\/en-us\/account-billing\/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Microsoft Authenticator<\/strong><\/a>, and similar apps.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-111111111111111111\">Most Common Fix<\/h6>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><em>Check Your Phone\u2019s Date and Time Settings<\/em>\u00a0<\/strong><\/summary>\n<p id=\"htoc-first-things-to-check-most-issues-are-solved-here1\">Authentication apps rely on&nbsp;<strong>time-based codes<\/strong>. If your&nbsp;phone\u2019s&nbsp;time is even slightly&nbsp;out of sync, valid codes may be rejected.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-what-to-do1\"><strong>What to do:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-set-your-phone-s-date-amp-time-to-automatic\">Set your phone\u2019s&nbsp;<strong>Date &amp; Time<\/strong>&nbsp;to&nbsp;<strong>Automatic<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-set-your-phone-s-date-amp-time-to-automatic1\">Enable&nbsp;<strong>Automatic Time Zone<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p id=\"htoc-app-specific-tips\"><strong>App-specific tips:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-google-authenticator-go-to-settings-time-correction-for-codes-sync-now\"><strong>Google Authenticator:<\/strong>&nbsp;<br>Go to&nbsp;<em>Settings \u2192 Time Correction for Codes \u2192 Sync now<\/em>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-microsoft-authenticator-ensure-your-phone-s-date-and-time-are-set-to-automatic\"><strong>Microsoft Authenticator:<\/strong>&nbsp;<br>The phone&#8217;s date and time must be set to&nbsp;<em>Automatic<\/em>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p id=\"htoc-first-things-to-check-most-issues-are-solved-here11\"><strong>TIP:&nbsp;<\/strong>This single step resolves the majority of \u201cinvalid code\u201d errors.&nbsp;&nbsp;<\/p>\n<\/details>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-1111111111111111111\">Additional Common Quick Fixes<\/h6>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><em><strong>Make Sure&nbsp;You\u2019re&nbsp;Using the Correct Code<\/strong><\/em><\/summary>\n<p id=\"htoc-1111111111111111111111111\"><strong>Important<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Codes expire every&nbsp;<strong>30 seconds<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-ensure-you-re-entering-the-current-6-digit-code\">Ensure&nbsp;you\u2019re&nbsp;entering the&nbsp;<strong>current 6-digit code<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-confirm-the-code-is-for-your-1-grid-account-not-another-saved-account-in-the-app\">Confirm the code is for your&nbsp;<strong>1-grid account<\/strong>, not another saved account in the app&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><em><strong><em>Restart and Update Your Authenticator App<\/em>&nbsp;<\/strong><\/em><\/summary>\n<p id=\"htoc-temporary-app-issues-can-cause-codes-to-fail\">Temporary app issues can cause codes to fail.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-try-the-following\"><strong>Try the following:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Close the authenticator app completely&nbsp;<\/li>\n\n\n\n<li id=\"htoc-restart-your-phone\">Restart your phone&nbsp;<\/li>\n\n\n\n<li id=\"htoc-update-the-app-to-the-latest-version-via-your-app-store\">Update the app to the latest version via your app store<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><em><em><em><strong>Check App Permissions and Notifications<\/strong><\/em><\/em><\/em><\/summary>\n<p id=\"htoc-temporary-app-issues-can-cause-codes-to-fail1\">Some authenticator apps rely on system permissions to function properly.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-temporary-app-issues-can-cause-codes-to-fail11\"><strong>Check that:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notifications are enabled for the app&nbsp;<\/li>\n\n\n\n<li id=\"htoc-battery-optimisation-or-power-saving-mode-is-disabled-especially-on-android\">Battery optimisation or power-saving mode is disabled (especially on Android)&nbsp;<\/li>\n\n\n\n<li id=\"htoc-background-app-activity-is-allowed\">Background app activity is allowed&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><em><em><em><strong><em>Disable VPNs or Network Restrictions<\/em>&nbsp;<\/strong><\/em><\/em><\/em><\/summary>\n<p id=\"htoc-temporary-app-issues-can-cause-codes-to-fail111\"><a href=\"https:\/\/protonvpn.com\/?srsltid=AfmBOorn_QUED0TBcIHu8v2ctxbODXQVcFLw6Moh7Fq3JwS1MY47KS6B\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>VPN<\/strong><\/a>s or restricted networks can sometimes interfere with authentication.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Temporarily disable any&nbsp;<a href=\"https:\/\/protonvpn.com\/?srsltid=AfmBOorn_QUED0TBcIHu8v2ctxbODXQVcFLw6Moh7Fq3JwS1MY47KS6B\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>VPN<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-try-logging-in-using-a-standard-mobile-or-home-internet-connection\">Try logging in using a standard mobile or home internet connection&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><em><em><em><em><strong><em>Remove&nbsp;Your Account to&nbsp;Re-Add&nbsp;It&nbsp;<\/em>&nbsp;<\/strong><\/em><\/em><\/em><\/em><\/summary>\n<p id=\"htoc-temporary-app-issues-can-cause-codes-to-fail1111\">Re-registering the account often fixes the issue.&nbsp;<br><br><strong>What to do:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remove the 1-grid account from your authenticator app&nbsp;<\/li>\n\n\n\n<li id=\"htoc-contact-our-support-team-to-let-them-know-that-you-need-to-re-add-the-account\">Then, contact our Support Team to let them know that you need to re-add the account&nbsp;<\/li>\n\n\n\n<li id=\"htoc-once-our-team-has-assisted-with-resetting-your-2fa-you-can-then-set-up-2fa-again-by-scanning-the-new-qr-code\">Once our Team has&nbsp;assisted&nbsp;with resetting your 2FA, you can set it up again by scanning the new QR code during the prompt when you log in to your Customer Zone.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p id=\"htoc-11111111111111111111111111\"><strong>TIP:&nbsp;<\/strong>This creates a fresh, properly synced authentication link.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><em>Use Backup Codes<\/em><\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>If\u00a0you\u2019ve\u00a0switched devices and did not restore your authenticator app from a backup.\u00a0<\/li>\n\n\n\n<li>If\u00a0you\u2019re\u00a0unable to log in, contact our Support Team for\u00a0assistance\u00a0with identity verification and secure 2FA reset\u00a0on your new device\u2019s installed Authenticator app.\u00a0<\/li>\n\n\n\n<li>Use\u00a0<strong><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-an-account-for-2fa-using-an-authenticator-app\/#htoc-how-to-log-in-using-a-backup-code-mobile-friendly\">backup codes<\/a><\/strong>\u00a0(if you saved them during setup)\u00a0for mobile-friendly <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-an-account-for-2fa-using-an-authenticator-app\/#htoc-setting-up-2fa-on-mobile-using-the-manual-key-no-qr-scan-needed\"><strong>setups<\/strong><\/a> or<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-an-account-for-2fa-using-an-authenticator-app\/#htoc-how-to-log-in-using-a-backup-code-mobile-friendly\">access<\/a><\/strong>.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-important-to-know\"><strong>Important to Know<\/strong>&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-authentication-apps-work-offline-but-require-correct-device-time-setups\">Authentication apps work&nbsp;<strong>offline<\/strong>, but&nbsp;require correct device time&nbsp;setups.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-2fa-adds-an-important-security-layer-but-we-re-here-to-help-if-setup-doesn-t-go-smoothly\">2FA adds an important security layer, but&nbsp;<strong>we\u2019re&nbsp;here to help<\/strong>&nbsp;if&nbsp;setup&nbsp;doesn\u2019t&nbsp;go smoothly.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p id=\"htoc-1111\">We can&nbsp;assist&nbsp;with&nbsp;<strong>resetting 2FA<\/strong>, but for security reasons, we&nbsp;can\u2019t&nbsp;bypass authentication checks.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111\"><strong>Our&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a><\/h2>\n\n\n\n<p>If&nbsp;you\u2019re&nbsp;stuck and need any&nbsp;additional&nbsp;guidance or support,&nbsp;here\u2019s&nbsp;an outline of what we can do and what is not within&nbsp;our<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<p><strong><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/#htoc-standard-support-included\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Included Support<\/strong><\/a><strong><\/strong>&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What We Can Help With<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Re-enabling,\u00a0resetting\u00a0or understanding 2FA\u00a0<\/li>\n\n\n\n<li>Login issues related to 2FA\u00a0<\/li>\n\n\n\n<li>Backup code guidance\u00a0<\/li>\n<\/ul>\n\n\n\n<p id=\"htoc-we-can-help-you-with1\">We\u2019ll&nbsp;guide you through the next steps securely and as smoothly as possible.&nbsp;<\/p>\n<\/details>\n\n\n\n<p><strong><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/#htoc-11111111\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outside Our Scope<\/strong><\/a><strong><\/strong>&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What We&#8217;re Unable to Assist With<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Bypassing security protections,\u00a0such as the codes, during\u00a0authentication checks<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-1111111111\"><strong>FAQs<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Is&nbsp;Two-Factor Authentication (2FA)&nbsp;mandatory?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-111111111111\">Yes, for next-level security on your 1-grid account, 2FA is&nbsp;required.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. What if I lose&nbsp;my phone or get a new one?<\/strong><\/summary>\n<p id=\"htoc-1111111111111\">Use your backup code to log in&nbsp;if you&nbsp;don\u2019t&nbsp;have a&nbsp;new phone&nbsp;yet and&nbsp;then&nbsp;contact our Support Team to&nbsp;assist&nbsp;you with resetting your 2FA so that you can&nbsp;reconfigure 2FA&nbsp;on your new phone.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Can multiple users use the same 1-grid account with 2FA enabled?<\/strong><\/summary>\n<p id=\"htoc-11111111111111\">Yes, multiple users can access the same 1-grid&nbsp;account,&nbsp;<strong>but <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/\">each user should use their own login<\/a> and authentication app<\/strong>.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-for-security-and-accountability\">For security and accountability:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Each user should have&nbsp;<strong>their own unique credentials<\/strong>&nbsp;<\/li>\n\n\n\n<li>Each login should be protected with&nbsp;<strong>its own 2FA setup<\/strong>&nbsp;<\/li>\n\n\n\n<li>Sharing a single login or authentication device is&nbsp;<strong>not recommended<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p id=\"htoc-important-it-keeps-access-secure-prevents-lockouts-and-ensures-you-can-manage-or-remove-access-without-affecting-other-users\"><strong>IMPORTANT:&nbsp;<\/strong>It keeps access secure, prevents lockouts, and ensures you can manage or remove access without affecting other users.&nbsp;&nbsp;<\/p>\n\n\n\n<p id=\"htoc-111111111111111\">However, if a single login is absolutely&nbsp;required, backup codes can be used, ensuring that this is shared securely and safely between users each time it is reset at login.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. What happens if an employee leaves and they&nbsp;had&nbsp;2FA access?<\/strong><\/summary>\n<p id=\"htoc-1111111111111111\">If an employee leaves your&nbsp;organisation, their<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/deleting-a-sub-account-or-technical-contact-from-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>access should be removed<\/strong><\/a><strong>&nbsp;as soon as possible<\/strong>. Removing access promptly prevents unauthorised logins and keeps your account fully under your control.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-what-to-do\"><strong>What to do:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disable or&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/deleting-a-sub-account-or-technical-contact-from-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>remove<\/strong><\/a><strong>&nbsp;<\/strong>the user\u2019s login from your 1-grid account&nbsp;<\/li>\n\n\n\n<li>Reset any shared credentials&nbsp;immediately,&nbsp;like&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-update-your-1-grid-password-while-logged-in\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>passwords<\/strong><\/a><strong>&nbsp;<\/strong>(if applicable)&nbsp;<\/li>\n\n\n\n<li>Confirm that their authentication app is no longer linked to your account&nbsp;<\/li>\n<\/ul>\n\n\n\n<p id=\"htoc-11111111111111111\">If&nbsp;you\u2019re&nbsp;unsure which users have access or need help securing the account, our Support Team can&nbsp;assist.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Is Two-Factor Authentication (2FA) the same as Multi-Factor Authentication (MFA)?&nbsp;<\/strong><\/summary>\n<p id=\"htoc-11111111111111111111111111111111111111111111111111\">No, 2FA uses two factors; MFA uses two or more.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-11111111111\"><strong>Additional&nbsp;Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-an-account-for-2fa-using-an-authenticator-app\">Adding an Account for 2FA Using an Authenticator App<\/a><\/strong><br><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/authenticator-app-troubleshooting-guide\/\">Authenticator App Troubleshooting Guide<\/a> <\/strong><br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Retrieve a Lost 1-grid Customer Zone\u00a0Password<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=password&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Everything Password-Related at 1-grid<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-keep-your-1grid-account-details-up-to-date\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How To Keep Your 1-grid Account Details Up to Date<\/strong><\/a><strong>\u00a0<\/strong>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111111111111111111111111111111111111111111111111\"><strong>Need Additional Support?<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re&nbsp;Here to&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Enabling&nbsp;Two-Factor Authentication (2FA) for next-level security on your 1-grid Customer Zone&nbsp;doesn\u2019t&nbsp;have to cause you&nbsp;worry&nbsp;with&nbsp;this&nbsp;easy-to-reference guide. Stuck?&nbsp;Check out our&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of&nbsp;Support<\/strong><\/a>, and&nbsp;then&nbsp;contact our Support Team for&nbsp;further&nbsp;clarity and&nbsp;guidance&nbsp;(<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>).&nbsp;We&#8217;re&nbsp;ready&nbsp;to see how we can help!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today\u2019s digital world, passwords alone are no longer enough. Two-Factor Authentication (2FA) adds an extra layer of protection by ensuring only you can access your account, even if someone compromises your password.\u00a0 This guide will help you understand what Two-Factor Authentication (2FA) is, why it plays a critical role&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9,1179],"ht-kb-tag":[1574,58,1458,1452,113,1578,263,1577,1576,660,723,891,1575],"class_list":["post-34137","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-2fa","ht_kb_tag-account","ht_kb_tag-account-management","ht_kb_tag-account-security","ht_kb_tag-authentication","ht_kb_tag-authenticator-app","ht_kb_tag-customer-zone","ht_kb_tag-customer-zone-security","ht_kb_tag-login-protection","ht_kb_tag-my-account-and-customer-zone","ht_kb_tag-password","ht_kb_tag-security","ht_kb_tag-two-factor-authentication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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