{"id":34179,"date":"2026-01-27T11:29:54","date_gmt":"2026-01-27T11:29:54","guid":{"rendered":"https:\/\/1grid.co.za\/knowledge\/?post_type=ht_kb&#038;p=34179"},"modified":"2026-01-28T08:02:08","modified_gmt":"2026-01-28T08:02:08","slug":"adding-your-1grid-account-using-an-authentication-app-2fa","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/adding-an-account-for-2fa-using-an-authenticator-app\/","title":{"rendered":"Adding an Account for 2FA Using an Authenticator App\u00a0\u00a0"},"content":{"rendered":"\n<p>Secure your 1-grid account by completing your&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Two-Factor Authentication&nbsp;(2FA)<\/strong><\/a><strong>&nbsp;<\/strong>setup in minutes&nbsp;for your<strong>&nbsp;<\/strong><a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid Customer Zone<\/strong><\/a>&nbsp;using an&nbsp;Authenticator&nbsp;App&nbsp;to scan a<strong>&nbsp;<\/strong><a href=\"https:\/\/en.wikipedia.org\/wiki\/QR_code\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>QR code<\/strong><\/a>,&nbsp;with no technical knowledge&nbsp;required.&nbsp;<br>&nbsp;<br>This guide walks you through adding your account safely for 2FA using an Authenticator App like Google&nbsp;Authenticator, Microsoft Authenticator, Apple Authenticator&nbsp;(iOS Passwords)&nbsp;and Authy, and provides tips for&nbsp;avoiding common setup issues.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/01\/1-grid-Images-for-KB-Articles-1000-x-600-px-22.png\" alt=\"Adding an Account for 2FA Using an Authenticator App\" class=\"wp-image-34180\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-what-is-an-authenticator-app\">What Is an Authenticator App?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-why-using-an-authenticator-app-matters\">Why Using an Authenticator App Matters&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-authenticator-apps-supported-by-1-grid\">Authenticator Apps Supported by 1-grid&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-before-you-start-critical-success-checklist\">Before You Start (Critical Success Checklist)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-step-by-step-adding-your-1-grid-account-with-an-authenticator-app\">Step-by-Step: Adding Your 1-grid Account with an Authenticator App&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-google-authenticator-app\">Google Authenticator App&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-microsoft-authenticator-app\">Microsoft Authenticator App&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-apple-authenticator-via-ios-passwords\">Apple Authenticator (via&nbsp;iOS Passwords)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-authy-authenticator-app\">Authy Authenticator App&nbsp;<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-accessing-your-1-grid-customer-zone-on-mobile-using-an-authenticator-app\">Accessing Your 1-grid Customer Zone on the Mobile for Your Authenticator App&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-setting-up-2fa-on-mobile-using-the-manual-key-no-qr-scan-needed\">Setting Up 2FA on Mobile Using the Manual Key (No QR Scan Needed)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-how-to-log-in-using-a-backup-code-mobile-friendly\">How to Log&nbsp;in&nbsp;Using a Backup Code (Mobile-Friendly)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-common-setup-issues-amp-quick-fixes\">Common Setup Issues and Quick Fixes<\/a><\/li><li class=\"\"><a href=\"#htoc-our-scope-of-support\">Our&nbsp;Scope of Support&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-faqs\">FAQs&nbsp;&nbsp;&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-111111\">Additional&nbsp;Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-what-is-an-authenticator-app\"><strong>What Is an Authenticator App?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>An authenticator app is a&nbsp;<strong>security tool installed on your phone<\/strong>&nbsp;that generates&nbsp;<strong>time-based, one-time verification codes<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Instead of relying on SMS or email delivery, the app creates a&nbsp;<strong>new 6-digit code every 30 seconds<\/strong>,&nbsp;synced&nbsp;securely to your account.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-no-internet-required\">No internet&nbsp;required&nbsp;<\/li>\n\n\n\n<li id=\"htoc-no-messages-to-wait-for\">No messages to wait for&nbsp;<\/li>\n\n\n\n<li id=\"htoc-one-of-the-safest-2fa-methods-available\">One of the safest<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>2FA<\/strong><\/a><strong>&nbsp;<\/strong>methods available&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-why-using-an-authenticator-app-matters\"><strong>Why Using an Authenticator App Matters<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Adding an authenticator app to your primary device helps to get you securely logged into your<strong>&nbsp;<\/strong><a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid Customer Zone<\/strong><\/a><strong>&nbsp;<\/strong>when completing&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Two-Factor Authentication (2FA)<\/strong><\/a><strong>&nbsp;<\/strong>as next-level security, and it:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-protects-your-account-from-unauthorised-access\">Protects your account from&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>unauthorised access<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-prevents-password-only-breaches\">Prevents password-only breaches&nbsp;<\/li>\n\n\n\n<li id=\"htoc-gives-you-control-over-your-login-security\">Gives you control over your login security&nbsp;<\/li>\n\n\n\n<li id=\"htoc-works-offline-even-without-signal\">Works&nbsp;offline, even without a signal&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-authenticator-apps-supported-by-1-grid\"><strong>Authenticator Apps Supported by 1-grid<\/strong>&nbsp;<\/h2>\n\n\n\n<p>We officially support and recommend:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-google-authenticator\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.google.android.apps.authenticator2\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Google Authenticator<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-microsoft-authenticator\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.azure.authenticator&amp;hl=en_ZA\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Microsoft Authenticator<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-apple-authenticator-and-via-ios-passwords\"><a href=\"https:\/\/apps.apple.com\/us\/app\/authenticator-app\/id1538761576\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Apple Authenticator (and&nbsp;via iOS Passwords)<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-authy-authenticator\"><a href=\"https:\/\/www.authy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Authy Authenticator<\/strong><\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Other<strong>&nbsp;<\/strong><a href=\"https:\/\/www.twilio.com\/docs\/glossary\/totp\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>TOTP<\/strong><\/a>-based apps (such as&nbsp;<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.duosecurity.duomobile&amp;hl=en_ZA\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Duo<\/strong><\/a>) may also work, but the instructions below focus on the most widely used and supported options&nbsp;above.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-before-you-start-critical-success-checklist\"><strong>Before You Start (Critical Success Checklist)<\/strong>&nbsp;<\/h2>\n\n\n\n<p>It is important to be ready with the following when wanting&nbsp;to set&nbsp;up an account, like your 1-grid account for<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>2FA<\/strong><\/a><strong>&nbsp;<\/strong>during login into&nbsp;your&nbsp;<a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid&nbsp;Customer Zone<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<p><strong>Checklist:&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-your-phone-s-date-amp-time-is-set-to-automatic\">Your phone\u2019s&nbsp;<strong>Date &amp; Time&nbsp;is&nbsp;set to Automatic<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-camera-is-access-enabled-on-your-phone\">The camera&nbsp;is&nbsp;access-enabled on your phone&nbsp;<\/li>\n\n\n\n<li id=\"htoc-your-1-grid-customer-zone-is-open-on-a-desktop-or-browser\">Your&nbsp;<a href=\"https:\/\/1-grid.com\/client\/clientarea.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid Customer Zone<\/strong><\/a><strong>&nbsp;is&nbsp;open on a desktop or browser<\/strong>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-a-few-uninterrupted-minutes-to-complete-the-setup\">A few uninterrupted minutes to complete&nbsp;the&nbsp;setup&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>This is important to help reduce setup issues, as well&nbsp;as&nbsp;to give you enough time to successfully retrieve a one-time code once you have successfully added your account to your Authenticator App, for completing&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Two-Factor Authentication (2FA)<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-step-by-step-adding-your-1-grid-account-with-an-authenticator-app\"><strong>Step-by-Step: Adding Your 1-grid Account with an Authenticator App<\/strong>&nbsp;<\/h2>\n\n\n\n<p><strong>IMPORTANT:&nbsp;<\/strong>When scanning a QR code,&nbsp;<strong>hold your phone up to your computer screen<\/strong>&nbsp;so your camera can clearly read the code. It will&nbsp;attempt&nbsp;to scan it within the 4 green corners of the box on your camera\/app.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-google-authenticator-app\"><strong>Google Authenticator App<\/strong>&nbsp;<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How to Add Your 1-grid Account for 2FA&nbsp;<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Log in to&nbsp;your&nbsp;<a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid Customer Zone<\/strong><\/a>.&nbsp;\n<ul class=\"wp-block-list\">\n<li><em>Use your registered email address and password.<\/em>&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click&nbsp;<strong>Get Started &gt;&gt;<\/strong>.&nbsp;<\/li>\n\n\n\n<li>A&nbsp;<strong>QR code<\/strong>&nbsp;and&nbsp;<strong>manual setup key<\/strong>&nbsp;will appear on your screen.&nbsp;\n<ul class=\"wp-block-list\">\n<li><em>A manual code is also displayed in case you need to manually enter this.<\/em>&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Open&nbsp;<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.google.android.apps.authenticator2\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Google Authenticator<\/strong><\/a>&nbsp;on your phone.&nbsp;<\/li>\n\n\n\n<li>Tap&nbsp;<strong>+ \u2192 Scan a QR code<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Point your phone camera&nbsp;at&nbsp;the QR code on your screen.&nbsp;\n<ul class=\"wp-block-list\">\n<li><em>It should automatically scan the code.<\/em>&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Enter the generated&nbsp;<strong>6-digit code<\/strong>&nbsp;to confirm.&nbsp;<\/li>\n<\/ol>\n<\/details>\n\n\n\n<p><strong>TIP:&nbsp;<\/strong>If scanning fails, choose&nbsp;<strong>Enter a setup key<\/strong>&nbsp;and manually enter the code shown.&nbsp;Manual entry prevents setup failure if camera permissions are blocked.&nbsp;<\/p>\n\n\n\n<p>For&nbsp;additional&nbsp;support&nbsp;with scanning a QR code&nbsp;using Google Authenticator,&nbsp;you can&nbsp;explore this<strong>&nbsp;<\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=seyOjyJGsxY&amp;t=317\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>short video<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-microsoft-authenticator-app\"><strong>Microsoft Authenticator App<\/strong>&nbsp;<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How to Add Your 1-grid Account for 2FA<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>&nbsp;Log in to&nbsp;your&nbsp;<a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid Customer Zone<\/strong><\/a>.&nbsp;\n<ul class=\"wp-block-list\">\n<li id=\"htoc-use-your-registered-email-address-and-password1\"><em>Use your registered email address and password.<\/em>&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"htoc-click-get-started1\">Click&nbsp;<strong>Get Started &gt;&gt;<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-a-qr-code-and-manual-code-will-appear-on-your-screen\">A&nbsp;<strong>QR code<\/strong>&nbsp;and&nbsp;<strong>manual code&nbsp;<\/strong>will appear on your screen.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-open-microsoft-authenticator\">Open&nbsp;<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.azure.authenticator&amp;hl=en_ZA\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Microsoft Authenticator<\/strong><\/a>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-tap-personal-account\">Tap&nbsp;<strong>+ \u2192 Personal account<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-choose-scan-a-qr-code\">Choose&nbsp;<strong>Scan a QR code<\/strong>.&nbsp;<\/li>\n\n\n\n<li id=\"htoc-scan-the-qr-code-displayed-on-your-screen-by-pointing-your-phone-camera-at-the-screen\">Scan the QR code displayed on your screen&nbsp;by&nbsp;pointing&nbsp;your phone camera at the screen.&nbsp;\n<ul class=\"wp-block-list\">\n<li id=\"htoc-this-should-automatically-scan-the-code\"><em>This should automatically scan the code.<\/em>&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"htoc-enter-the-6-digit-code-to-complete-setup\">Enter the&nbsp;<strong>6-digit code<\/strong>&nbsp;to complete&nbsp;setup.&nbsp;<\/li>\n<\/ol>\n<\/details>\n\n\n\n<p><strong>TIP:&nbsp;<\/strong>If prompted, allow camera&nbsp;permissions&nbsp;because&nbsp;without&nbsp;them,&nbsp;scanning&nbsp;won\u2019t&nbsp;work.&nbsp;If scanning fails, enter the code provided manually.&nbsp;<\/p>\n\n\n\n<p>For&nbsp;additional&nbsp;support with scanning a QR code using Microsoft Authenticator, you can explore this<strong>&nbsp;<\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=OqpbElWBuOU\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>short video<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-apple-authenticator-via-ios-passwords\"><strong>Apple Authenticator (via&nbsp;iOS Passwords)<\/strong>&nbsp;<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How to Add Your 1-grid Account for 2FA&nbsp;<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Log in to&nbsp;your&nbsp;<a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid Customer Zone<\/strong><\/a>.&nbsp;\n<ul class=\"wp-block-list\">\n<li><em>Use your registered email address and password.<\/em>&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click&nbsp;<strong>Get Started &gt;&gt;<\/strong>.&nbsp;<\/li>\n\n\n\n<li>A QR code and manual setup key will appear on screen.&nbsp;<\/li>\n\n\n\n<li>On your iPhone, go to&nbsp;<strong>Settings \u2192 Passwords<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Select the relevant account (or add a new&nbsp;one).&nbsp;<\/li>\n\n\n\n<li>Tap&nbsp;<strong>Set Up Verification Code \u2192 Scan QR Code<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Scan the QR code using your phone camera and enter the&nbsp;<strong>6-digit&nbsp;code&nbsp;<\/strong>shown to confirm.&nbsp;<\/li>\n<\/ol>\n<\/details>\n\n\n\n<p><strong>TIP:&nbsp;<\/strong>If scanning fails, choose&nbsp;<strong>Enter Setup Key<\/strong>&nbsp;instead&nbsp;and&nbsp;manually enter the code displayed.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-using-the-apple-authenticator-app-instead-to-add-your-account-via-the-apple-authenticator-app-specifically-and-not-through-passwords-you-can-check-out-their-useful-guide-here\"><strong>Using the Apple Authenticator App instead?<\/strong>&nbsp;<br>To add your account via the Apple Authenticator app specifically and not through Passwords, you can check out their useful guide<strong>&nbsp;<\/strong><a href=\"https:\/\/authenticator7.com\/en\/blog\/how-to-use-apple-authenticator-app\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>here<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<p>For&nbsp;additional&nbsp;support with scanning a QR code using Apple Passwords, you can explore this<strong>&nbsp;<\/strong><a href=\"https:\/\/support.apple.com\/en-za\/guide\/icloud-windows\/icw88c204f3f\/icloud\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>guide<\/strong><\/a>&nbsp;further.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-authy-authenticator-app\"><strong>Authy Authenticator App<\/strong>&nbsp;<\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How to Add Your 1-grid Account for 2FA&nbsp;<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Log in to&nbsp;your&nbsp;<a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid Customer Zone<\/strong><\/a>.&nbsp;\n<ul class=\"wp-block-list\">\n<li><em>Use your registered email address and password.<\/em>&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click&nbsp;<strong>Get Started&nbsp;&gt;&gt;<\/strong>.&nbsp;<\/li>\n\n\n\n<li>A QR code and setup key for manual&nbsp;adding&nbsp;will appear.&nbsp;<\/li>\n\n\n\n<li>Open&nbsp;<a href=\"https:\/\/www.authy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Authy<\/strong><\/a>.&nbsp;<\/li>\n\n\n\n<li>Tap&nbsp;<strong>+ Add Account<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Choose&nbsp;<strong>Scan&nbsp;QR Code<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Scan the QR code on your screen&nbsp;using your phone\u2019s camera.&nbsp;<\/li>\n\n\n\n<li>Enter the generated&nbsp;<strong>6-digit code<\/strong>&nbsp;to verify&nbsp;and confirm.&nbsp;<\/li>\n<\/ol>\n<\/details>\n\n\n\n<p><strong>TIP:&nbsp;<\/strong>Ensure your phone time is set to&nbsp;<strong>Automatic<\/strong>&nbsp;to avoid invalid codes.&nbsp;<\/p>\n\n\n\n<p>For&nbsp;additional&nbsp;support with scanning a QR code using&nbsp;Authy, you can explore this<strong>&nbsp;<\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=8WzP1P2DJ2Y\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>short video<\/strong><\/a>.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-accessing-your-1-grid-customer-zone-on-mobile-using-an-authenticator-app\"><strong>Accessing Your 1-grid Customer Zone on the Mobile for Your Authenticator App<\/strong>&nbsp;<\/h2>\n\n\n\n<p>If&nbsp;you\u2019re&nbsp;setting up or using Two-Factor Authentication (2FA)&nbsp;<strong>entirely on your mobile phone<\/strong>,&nbsp;you\u2019re&nbsp;not doing anything wrong, and&nbsp;you\u2019re&nbsp;not alone. Some mobile devices and browsers make it difficult to switch smoothly between the&nbsp;<strong>Customer Zone login page<\/strong>&nbsp;and your&nbsp;<strong>Authenticator app<\/strong>, which can cause the page to refresh or restart the login process.&nbsp;<\/p>\n\n\n\n<p>To support you through this, 1-grid provides a&nbsp;<strong>secure, reliable alternative<\/strong>&nbsp;that works even when app switching&nbsp;isn\u2019t&nbsp;supported.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>When This Applies<\/strong><\/summary>\n<p id=\"htoc-when-this-applies\">You may need this method if:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You\u2019re&nbsp;unable to enter the 6-digit code in time before the page reloads&nbsp;<\/li>\n\n\n\n<li>You\u2019re&nbsp;logging into the 1-grid Customer Zone using a&nbsp;<strong>mobile browser<\/strong>&nbsp;<\/li>\n\n\n\n<li>Your&nbsp;<strong>Authenticator app is on the same device<\/strong>&nbsp;<\/li>\n\n\n\n<li>Switching between the browser and the Authenticator app causes the login page to refresh\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<p>This is a known mobile behaviour on some devices and&nbsp;browsers,&nbsp;so&nbsp;it\u2019s&nbsp;not an error with your account or setup.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-setting-up-2fa-on-mobile-using-the-manual-key-no-qr-scan-needed\"><strong>Setting Up 2FA on Mobile Using the Manual Key (No QR Scan Needed)<\/strong>&nbsp;<\/h2>\n\n\n\n<p>If&nbsp;you\u2019re&nbsp;enabling 2FA on mobile for the first time, you may notice that scanning a QR code&nbsp;isn\u2019t&nbsp;possible when everything is on the same screen. In this case, the&nbsp;<strong>manual setup key<\/strong>&nbsp;is the safest and most effective&nbsp;option.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How the Manual Key Setup Works<\/strong>&nbsp;<\/summary>\n<ol class=\"wp-block-list\">\n<li>Log in to your&nbsp;<strong><a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\">1-grid Customer Zone<\/a><\/strong>&nbsp;using your mobile browser&nbsp;<\/li>\n\n\n\n<li>Start the<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/#htoc-11111\">2FA setup<\/a><\/strong> process&nbsp;<\/li>\n\n\n\n<li>When the QR code appears, select&nbsp;<strong>\u201cCan\u2019t scan?\u201d<\/strong>&nbsp;or&nbsp;<strong>\u201cEnter key manually\u201d<\/strong>&nbsp;<\/li>\n\n\n\n<li>Copy the setup key shown on the screen, or write it down to manually enter it&nbsp;<\/li>\n\n\n\n<li>Open your&nbsp;preferred&nbsp;Authenticator app&nbsp;<\/li>\n\n\n\n<li>Add a new account and choose&nbsp;<strong>Enter a setup key<\/strong>&nbsp;<\/li>\n\n\n\n<li>Paste the key, name the account (e.g.&nbsp;<em>1-grid Customer Zone<\/em>), and save&nbsp;<\/li>\n\n\n\n<li>Enter the generated 6-digit code back in the Customer Zone to complete setup&nbsp;<\/li>\n<\/ol>\n<\/details>\n\n\n\n<p><strong>TIP:&nbsp;<\/strong>This works well when you have no camera access,&nbsp;and it means&nbsp;no app switching and no risk of&nbsp;the&nbsp;page&nbsp;refreshing&nbsp;during setup.&nbsp;<\/p>\n\n\n\n<p><strong>IMPORTANT:&nbsp;<\/strong>When app switching&nbsp;isn\u2019t&nbsp;possible&nbsp;when&nbsp;you\u2019re&nbsp;accessing your Customer Zone from the same device you are using for your Authenticator App, the&nbsp;<strong>\u201c<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Login using Backup Code<\/strong><\/a><strong>\u201d<\/strong>&nbsp;option&nbsp;is the recommended method as it is the most stable and secure way to complete your login.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-how-to-log-in-using-a-backup-code-mobile-friendly\"><strong>How to Log&nbsp;in&nbsp;Using a Backup Code (Mobile-Friendly)<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Steps<\/strong><\/summary>\n<ol class=\"wp-block-list\">\n<li>Open your mobile browser and go to the&nbsp;<strong><a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\">1-grid Customer Zone login page<\/a><\/strong>&nbsp;<\/li>\n\n\n\n<li>Enter your email address and password as normal&nbsp;<\/li>\n\n\n\n<li>When prompted for your 2FA code, select&nbsp;<strong>\u201cLogin using Backup Code\u201d<\/strong>&nbsp;<\/li>\n\n\n\n<li>Enter one of the backup codes that were generated when you enabled 2FA&nbsp;<\/li>\n\n\n\n<li>You\u2019ll&nbsp;be logged in successfully without needing to switch apps&nbsp;<\/li>\n<\/ol>\n<\/details>\n\n\n\n<p><strong>IMPORTANT:&nbsp;<\/strong>Backup codes are&nbsp;<strong>single-use<\/strong>, secure, and designed specifically for situations like this.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-common-setup-issues-amp-quick-fixes\"><strong>Common Setup Issues and Quick Fixes<\/strong><\/h2>\n\n\n\n<p id=\"htoc-common-setup-issues-amp-quick-fixes\">Here are some quick fixes, but you can explore our full <a href=\"https:\/\/1grid.co.za\/knowledge\/authenticator-app-troubleshooting-guide\/\"><strong>troubleshooting guide<\/strong><\/a> for more.<strong>&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><em><strong>\u201cInvalid Code\u201d or \u201cAuthentication Failed\u201d<\/strong>&nbsp;<\/em><\/summary>\n<p id=\"htoc-invalid-code-or-authentication-failed\"><strong>What\u2019s&nbsp;happening:&nbsp;<\/strong>Your&nbsp;phone\u2019s&nbsp;time is slightly&nbsp;out of sync, or the code expired before&nbsp;it was&nbsp;entered&nbsp;successfully.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-invalid-code-or-authentication-failed1\"><strong>Quick Fix:&nbsp;<\/strong>Set your&nbsp;phone\u2019s&nbsp;date and time to&nbsp;<strong>Automatic<\/strong>, then enter a&nbsp;<strong>fresh code<\/strong>&nbsp;from the app.&nbsp;&nbsp;<br>&nbsp;<br><strong>IMPORTANT:<\/strong>&nbsp;Remember, a code refreshes&nbsp;<strong>every 30&nbsp;seconds<\/strong>,&nbsp;so it is important to be ready to enter the code.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><em><strong>Can\u2019t&nbsp;Generate a&nbsp;Valid 2FA&nbsp;Code<\/strong>&nbsp;<\/em><\/summary>\n<p id=\"htoc-invalid-code-or-authentication-failed11\"><strong>What\u2019s&nbsp;happening:&nbsp;<\/strong>The account link was interrupted or not fully completed.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-invalid-code-or-authentication-failed111\"><strong>Quick Fix:&nbsp;<\/strong>Restart the setup and complete it in one session without refreshing the page.&nbsp;&nbsp;<br>&nbsp;<br><strong>IMPORTANT:&nbsp;<\/strong>Remember, you can contact our Support Team if you need help with resetting your 2FA, especially if you need to do a reinstall of the app (as below).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><em><strong>Changed&nbsp;Phones or&nbsp;Reinstalled the&nbsp;App<\/strong>&nbsp;<\/em><\/summary>\n<p id=\"htoc-invalid-code-or-authentication-failed1111\"><strong>What\u2019s&nbsp;happening:&nbsp;<\/strong>Authenticator apps&nbsp;don\u2019t&nbsp;always restore accounts automatically.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-invalid-code-or-authentication-failed11111\"><strong>Quick&nbsp;Fix:&nbsp;<\/strong>Use saved backup&nbsp;codes, or&nbsp;contact Support to&nbsp;<strong>securely reset 2FA<\/strong>&nbsp;and re-link your new device.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><em>Stuck&nbsp;During&nbsp;Setup or&nbsp;Login<\/em><\/strong><\/summary>\n<p id=\"htoc-invalid-code-or-authentication-failed111111\"><strong>What\u2019s&nbsp;happening:&nbsp;<\/strong>The QR code expired, or the setup page refreshed.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-invalid-code-or-authentication-failed1111111\"><strong>Quick&nbsp;Fix:&nbsp;<\/strong>Restart the login process and scan a&nbsp;<strong>new QR code<\/strong>.&nbsp;<br>&nbsp;<br><strong>IMPORTANT:<\/strong>&nbsp;If you get stuck, you can contact our Support Team for&nbsp;assistance&nbsp;with a 2FA reset if this is needed.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><em><strong>No&nbsp;Longer&nbsp;Receiving&nbsp;Codes or&nbsp;Prompts<\/strong><\/em><\/summary>\n<p id=\"htoc-invalid-code-or-authentication-failed11111111\"><strong>What\u2019s&nbsp;happening:&nbsp;<\/strong>Battery optimisation, blocked notifications, or VPN interference.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-invalid-code-or-authentication-failed111111111\"><strong>Quick&nbsp;Fix:&nbsp;<\/strong>Allow background activity, enable notifications, and temporarily disable any VPN.&nbsp;<br>&nbsp;<br><strong>TIP:&nbsp;<\/strong>Try connecting to a standard home network or your mobile data.&nbsp;<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-our-scope-of-support\"><strong>Our&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a><strong><\/strong>&nbsp;<\/h2>\n\n\n\n<p>If&nbsp;you\u2019re&nbsp;stuck and need any&nbsp;additional&nbsp;guidance or support,&nbsp;here\u2019s&nbsp;an outline of what we can do and what is not within&nbsp;our<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-included-support\"><strong><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/#htoc-standard-support-included\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Included Support<\/strong><\/a><strong><\/strong>&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What We Can Help With<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Secure 2FA resets&nbsp;<\/li>\n\n\n\n<li id=\"htoc-basic-guidance-for-re-adding-authenticator-apps\">Basic guidance for re-adding authenticator apps&nbsp;<\/li>\n\n\n\n<li id=\"htoc-verifying-setup-issues\">Verifying setup issues&nbsp;<\/li>\n\n\n\n<li id=\"htoc-guiding-you-through-recovery-steps\">Guiding you through recovery steps&nbsp;<\/li>\n<\/ul>\n\n\n\n<p id=\"htoc-1111111\">We\u2019ll&nbsp;guide you through the next steps securely and as smoothly as possible.&nbsp;<\/p>\n<\/details>\n\n\n\n<p id=\"htoc-outside-our-scope\"><strong><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/#htoc-11111111\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outside Our Scope<\/strong><\/a><strong><\/strong>&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What We&#8217;re Unable to Assist With<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Security protection&nbsp;bypassing&nbsp;such as the codes during&nbsp;authentication checks&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-faqs\"><strong>FAQs<\/strong><strong>&nbsp;<\/strong><strong>&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Can I use my mobile to set&nbsp;up&nbsp;2FA if I&nbsp;don&#8217;t&nbsp;have access to a computer?<\/strong><\/summary>\n<p id=\"htoc-\">Yes, you can absolutely set up<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Two-Factor Authentication (2FA)<\/strong><\/a>&nbsp;entirely from your mobile device without using a computer. Modern authenticator apps and services allow for full, secure 2FA activation directly on smartphones by using the &#8220;<a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/#htoc-logging-in-after-2fa-setup-using-the-mobile-only-method-use-a-backup-code\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Manual Key<\/strong><\/a>&#8221; method because you are unable to scan a QR code&nbsp;on the device&nbsp;you&#8217;re&nbsp;using.&nbsp;<\/p>\n\n\n\n<p id=\"htoc-1\">Remember, if you are accessing your Customer Zone via your mobile browser on your authenticator device after you have set up 2FA, you may need to use the \u201cLogin with Backup Code\u201d&nbsp;option.&nbsp;&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Do authenticator apps need internet access?<\/strong><\/summary>\n<p id=\"htoc-11\">No, they work offline&nbsp;once they are&nbsp;set up.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Why do codes change every 30 seconds?<\/strong><\/summary>\n<p id=\"htoc-111\">This prevents reuse and keeps your account secure.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Can I use more than one authenticator app?<\/strong><\/summary>\n<p id=\"htoc-1111\">Only one app can be actively linked at a time.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. What if I lose my phone?<\/strong><\/summary>\n<p id=\"htoc-11111\">Contact Support for a secure identity check and 2FA reset.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-111111\"><strong>Additional&nbsp;Resources&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/two-factor-authentication-2fa\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Two-Factor Authentication (2FA) and Why It Matters<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/authenticator-app-troubleshooting-guide\/\"><strong>Troubleshooting Authentication App Issues<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Retrieve a Lost 1-grid Customer Zone Password<\/strong><\/a><br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=password&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Passwords&nbsp;at 1-grid<\/strong><\/a>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-need-additional-support\"><strong>Need Additional Support?&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>We&#8217;re&nbsp;Here to&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Adding your 1-grid Account to an Authenticator App to complete Two-Factor Authentication (2FA)&nbsp;doesn&#8217;t&nbsp;have to feel&nbsp;technical&nbsp;with&nbsp;this&nbsp;easy-to-reference guide. Stuck?&nbsp;Check out our&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a>, and then contact our Support Team for&nbsp;further&nbsp;clarity and&nbsp;guidance&nbsp;(<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>).&nbsp;We&#8217;re&nbsp;ready to see how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Secure your 1-grid account by completing your&nbsp;Two-Factor Authentication&nbsp;(2FA)&nbsp;setup in minutes&nbsp;for your&nbsp;1-grid Customer Zone&nbsp;using an&nbsp;Authenticator&nbsp;App&nbsp;to scan a&nbsp;QR code,&nbsp;with no technical knowledge&nbsp;required.&nbsp;&nbsp;This guide walks you through adding your account safely for 2FA using an Authenticator App like Google&nbsp;Authenticator, Microsoft Authenticator, Apple Authenticator&nbsp;(iOS Passwords)&nbsp;and Authy, and provides tips for&nbsp;avoiding common setup issues.&nbsp; What&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9,1179],"ht-kb-tag":[1574,1581,1584,1585,1587,1586,1583,1588,1582,1591,1575,1593,1592],"class_list":["post-34179","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-zone","ht_kb_category-my-account","ht_kb_tag-2fa","ht_kb_tag-add-account","ht_kb_tag-apple-ios-passwords","ht_kb_tag-authy","ht_kb_tag-backup-codes","ht_kb_tag-duo","ht_kb_tag-google-authenticator","ht_kb_tag-manual-key","ht_kb_tag-microsoft-authenticator","ht_kb_tag-setting-up-2fa-on-mobile","ht_kb_tag-two-factor-authentication","ht_kb_tag-unable-to-scan-qr-code","ht_kb_tag-using-2fa-on-mobile"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Adding an Account for 2FA Using an Authenticator App\u00a0\u00a0 - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Learn how to add your 1-grid account to an authenticator app for 2FA. 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