{"id":34350,"date":"2026-02-06T12:38:04","date_gmt":"2026-02-06T12:38:04","guid":{"rendered":"https:\/\/1grid.co.za\/knowledge\/?post_type=ht_kb&#038;p=34350"},"modified":"2026-02-06T12:38:06","modified_gmt":"2026-02-06T12:38:06","slug":"1grid-cancellations-feedback-form","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/our-1-gridcancellations-feedbackform-helping-us-serve-you-better\/","title":{"rendered":"Our 1-grid\u00a0Cancellations Feedback\u00a0Form: Helping Us Serve You Better"},"content":{"rendered":"\n<p>At 1-grid, we believe that every customer experience matters. When something\u00a0isn\u2019t\u00a0working, we want to understand\u00a0<strong>before making assumptions<\/strong>, and before closing the door on a relationship that still deserves\u00a0care, clarity, or resolution. This is why our <strong>1-grid Cancellations Feedback Form<\/strong> plays an integral part in understanding how we can do better, while helping us serve you better.\u00a0<\/p>\n\n\n\n<p>This guide will explain what the&nbsp;<strong>1-grid&nbsp;Cancellations Feedback&nbsp;Form<\/strong>&nbsp;is, why we use it, and how it helps us support you better, even if&nbsp;leaving is still the best decision for you.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-55.png\" alt=\"1-grid Cancellations Feedback Form\" class=\"wp-image-34351\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-about-the-cancellations-feedback-form\">About the 1-grid Cancellations\u00a0Feedback Form\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-why-we-use-the-form\">Why We Use the&nbsp;Form&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-helping-us-serve-you-better-even-if-you-leave\">Helping Us Serve You Better (Even If You Leave)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-what-we-ask-and-why\">What We Ask (And&nbsp;Why)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-faqs\">FAQs&nbsp;&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-additional-resources\">Additional&nbsp;Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-about-the-cancellations-feedback-form\"><strong>About the 1-grid Cancellations\u00a0Feedback Form<\/strong>\u00a0<\/h2>\n\n\n\n<p>The&nbsp;form is a short feedback form shared when a cancellation is&nbsp;requested. It gives you the opportunity to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-tell-us-what-led-to-your-decision\">Tell us\u00a0<strong>what led to your decision<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-share-what-didn-t-meet-your-expectations\">Share\u00a0<strong>what\u00a0didn\u2019t\u00a0meet your expectations<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-let-us-know-if-you-d-like-us-to-review-anything-before-finalising-the-cancellation\">Let us know if\u00a0you\u2019d\u00a0like us to review anything before\u00a0finalising\u00a0the cancellation\u00a0<\/li>\n<\/ul>\n\n\n\n<p>You\u2019re&nbsp;always in control. Completing the form does&nbsp;<strong>not<\/strong>&nbsp;block, delay, or prevent your cancellation.&nbsp;It\u2019s&nbsp;about&nbsp;us&nbsp;listening, not&nbsp;adding&nbsp;pressure&nbsp;&#8211;&nbsp;because your feedback matters.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-why-we-use-the-form\"><strong>Why We Use the&nbsp;Form<\/strong>&nbsp;<\/h2>\n\n\n\n<p>We&nbsp;can\u2019t&nbsp;fix what we&nbsp;don\u2019t&nbsp;understand.&nbsp;<\/p>\n\n\n\n<p>The&nbsp;form helps us:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-identify-recurring-issues-early\">Identify\u00a0recurring issues early\u00a0<\/li>\n\n\n\n<li id=\"htoc-learn-where-we-ve-fallen-short\">Learn where\u00a0we\u2019ve\u00a0fallen short\u00a0<\/li>\n\n\n\n<li id=\"htoc-improve-systems-processes-and-support\">Improve systems, processes, and support\u00a0<\/li>\n\n\n\n<li id=\"htoc-reach-out-only-if-you-re-open-to-it-to-explore-solutions\">Reach out (only if\u00a0you\u2019re\u00a0open to it) to explore solutions\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-helping-us-serve-you-better-even-if-you-leave\"><strong>Helping Us Serve You Better (Even If You Leave)<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Your feedback shapes real change, and without it, we&nbsp;wouldn\u2019t&nbsp;know how to serve you better now and in the future.&nbsp;<\/p>\n\n\n\n<p>Your responses help us:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-improve-support-response-times\">Improve support response times\u00a0<\/li>\n\n\n\n<li id=\"htoc-reduce-repeat-issues\">Reduce repeat issues\u00a0<\/li>\n\n\n\n<li id=\"htoc-train-and-mentor-our-teams-better\">Train and\u00a0mentor\u00a0our teams better\u00a0<\/li>\n\n\n\n<li id=\"htoc-make-product-and-system-improvements\">Make product and system improvements\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Even when a service ends, your voice continues to matter.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-what-we-ask-and-why\"><strong>What We Ask (And&nbsp;Why)<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Here\u2019s&nbsp;what&nbsp;you\u2019ll&nbsp;see on the form,&nbsp;and how it helps us support you responsibly:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-your-name-and-contact-number-so-we-know-who-to-follow-up-with-if-you-invite-us-to\"><strong>Your name and contact number<\/strong>\u00a0<br>\u2192 So we know who to follow up with\u00a0<em>if you invite us to<\/em>.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li id=\"htoc-which-service-you-re-cancelling-helps-us-understand-which-product-or-service-needs-improvement\"><strong>Which service\u00a0you\u2019re\u00a0cancelling<\/strong>\u00a0<br>\u2192 Helps us understand which\u00a0product or\u00a0service\u00a0needs improvement.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li id=\"htoc-main-reason-for-cancelling-identifies-patterns-we-need-to-address-pricing-support-reliability-etc\"><strong>The main reason for cancelling<\/strong>\u00a0<br>\u2192 Identifies patterns we need to address (pricing, support, reliability, etc.).\u00a0\n<ul class=\"wp-block-list\">\n<li id=\"htoc-\"><em>I no longer need the service<\/em>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-i-found-a-better-price-elsewhere\"><em>I found a better price elsewhere<\/em>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-the-service-didn-t-meet-my-expectations\"><em>The service&nbsp;didn\u2019t&nbsp;meet my expectations<\/em>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-i-had-ongoing-technical-issues\"><em>I had ongoing technical issues<\/em>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-poor-support-experience\"><em>Poor support experience<\/em>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-i-m-moving-to-another-provider\"><em>I\u2019m&nbsp;moving to another provider<\/em>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-financial-reasons\"><em>Financial reasons<\/em>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-temporary-project-ended\"><em>Temporary project ended<\/em>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-other\"><em>Other<\/em>\u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li id=\"htoc-additional-context-optional-this-is-where-your-story-lives-in-your-words\"><strong>Additional\u00a0context (optional)<\/strong>\u00a0<br>\u2192 This is where your story lives,\u00a0in your words.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li id=\"htoc-overall-satisfaction-rating-1-10-helps-us-track-experience-trends-over-time-so-we-know-when-to-do-better\"><strong>Overall satisfaction rating (1\u201310)<\/strong>\u00a0<br>\u2192 Helps us track experience trends over time\u00a0so we know when to do better.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li id=\"htoc-permission-to-reach-out-we-only-follow-up-if-you-re-open-to-it\"><strong>Permission to reach out<\/strong>\u00a0<br>\u2192 We only follow up if\u00a0you\u2019re\u00a0open to it.\u00a0<\/li>\n<\/ol>\n\n\n\n<p>Each response helps us understand where trust was strained,&nbsp;and how to rebuild it.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-faqs\"><strong>FAQs<\/strong><strong>&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Will completing the form stop my cancellation?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-will-completing-the-form-stop-my-cancellation-no-it-simply-gives-us-context-and-lets-you-know-that-we-re-listening\">No, it simply gives us context and\u00a0lets\u00a0you know that\u00a0we\u2019re\u00a0listening.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Do I have to complete the form?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-do-i-have-to-complete-the-form-no-it-s-optional-but-it-s-deeply-appreciated\">No,\u00a0it\u2019s\u00a0optional,\u00a0but\u00a0it\u2019s\u00a0deeply appreciated.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q.\u00a0Will someone contact me automatically?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-will-someone-contact-me-automatically-yes-we-re-always-willing-to-listen-and-have-a-conversation-but-with-this-form-it-allows-us-to-understand-if-you-ve-indicated-that-you-re-open-to-a-conversation\">Yes,\u00a0we\u2019re\u00a0always willing to listen and have a conversation, but with this form, it allows us to understand if\u00a0you\u2019ve\u00a0indicated\u00a0that\u00a0you\u2019re\u00a0open to a conversation.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q.\u00a0Why do you ask for feedback if\u00a0I\u2019m\u00a0leaving?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-why-do-you-ask-for-feedback-if-i-m-leaving-because-learning-from-your-experience-helps-us-do-better-for-you-and-for-others\">Because learning from your experience helps us do better for you and for others.\u00a0<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-additional-resources\"><strong>Additional&nbsp;Resources<\/strong>&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/how-do-i-revert-my-cancellation-request\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Revert a Cancellation Request<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-reactivate-previously-suspended-cancelled-hosting-product\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Reactivate a Cancelled or Suspended Hosting Product<\/strong><\/a><strong><\/strong>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-need-additional-support\"><strong>Need Additional Support?<\/strong>&nbsp;<\/h2>\n\n\n\n<p><strong>We&#8217;re&nbsp;Here to&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Understanding\u00a0our\u00a0Cancellations Feedback Form, how to use\u00a0it, or why we ask you to complete\u00a0this\u00a0is easy\u00a0with this\u00a0easy-to-reference guide. Stuck?\u00a0Contact our Support Team for\u00a0clarity and\u00a0guidance\u00a0(<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>).\u00a0We&#8217;re\u00a0ready\u00a0to see how we can help!\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At 1-grid, we believe that every customer experience matters. When something\u00a0isn\u2019t\u00a0working, we want to understand\u00a0before making assumptions, and before closing the door on a relationship that still deserves\u00a0care, clarity, or resolution. This is why our 1-grid Cancellations Feedback Form plays an integral part in understanding how we can do better,&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1564],"ht-kb-tag":[1635,1460,424,1636],"class_list":["post-34350","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-general","ht_kb_tag-cancellations","ht_kb_tag-feedback","ht_kb_tag-form","ht_kb_tag-retentions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Our 1-grid\u00a0Cancellations Feedback\u00a0Form: Helping Us Serve You Better - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Learn how the 1-grid Cancellations Feedback Form helps us support you better, with care and transparency, when you cancel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/our-1-gridcancellations-feedbackform-helping-us-serve-you-better\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our 1-grid\u00a0Cancellations Feedback\u00a0Form: Helping Us Serve You Better - 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