{"id":34360,"date":"2026-02-06T13:38:40","date_gmt":"2026-02-06T13:38:40","guid":{"rendered":"https:\/\/1grid.co.za\/knowledge\/?post_type=ht_kb&#038;p=34360"},"modified":"2026-02-06T13:38:42","modified_gmt":"2026-02-06T13:38:42","slug":"email-setup-step-by-step-guides","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/email-setup-step-by-step-guides\/","title":{"rendered":"Email Setup: Step-by-Step Guides"},"content":{"rendered":"\n<p>Email setups can feel overwhelming at first, especially when&nbsp;you\u2019re&nbsp;just&nbsp;getting&nbsp;started, and when you see terms like IMAP, POP, or DNS.&nbsp;We\u2019ll&nbsp;guide you to the right setup guide for your device,&nbsp;mail client\/app,&nbsp;or&nbsp;hosting&nbsp;Control Panel,&nbsp;explain what matters (and what&nbsp;doesn\u2019t), and help you avoid the most common setup issues.&nbsp;<\/p>\n\n\n\n<p>This guide will help you get your email up and running quickly and confidently,&nbsp;whether&nbsp;you\u2019re&nbsp;setting it up on your phone, computer, or email&nbsp;client or app&nbsp;for the first time.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/02\/1-grid-Images-for-KB-Articles-1000-x-600-px-57.png\" alt=\"Email Setup Step-by-Step Guides\" class=\"wp-image-34363\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-before-you-begin\">Before You Begin&nbsp;<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-creating-your-email-account\">Creating Your Email Account\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-getting-ready-for-device-mail-client-or-mail-application-setup\">Getting Ready for Device, Mail&nbsp;Client&nbsp;or Mail&nbsp;Application Setup&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-choosing-your-email-setup-path\">Choosing Your Email Setup Path\u00a0<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-imap-vs-pop-which-should-you-choose\">IMAP vs POP&nbsp;\u2013 Which Should You Choose?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-step-by-step-setup-guides-by-device-and-application\">Step-by-Step Email Setup Guides (By Device\u00a0and\u00a0Application)\u00a0<\/a><\/li><li class=\"\"><a href=\"#htoc-common-email-setup-issues-and-quick-fixes\">Common Email Setup Issues (And Quick Fixes)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-dns-settings-for-email-when-this-is-required\">DNS Settings for Email (When This Is Required)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-our-scope-of-support\">Our&nbsp;Scope of Support&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-faqs\">FAQs&nbsp;&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-additional-resources\">Additional&nbsp;Resources&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-before-you-begin\"><strong>Before You Begin<\/strong>&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-creating-your-email-account\"><strong>Creating Your Email Account<\/strong>\u00a0<\/h3>\n\n\n\n<p>The first step is to create your email address on your hosting Control Panel.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Get&nbsp;started&nbsp;here:&nbsp;&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-create-or-delete-an-email-account-via-cpanel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>cPanel<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-create-or-delete-an-email-account-via-plesk\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Plesk<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/websitepanel-how-to-create-an-email-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>WebsitePanel\u00a0(.net)<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-create-an-email-account-with-professional-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Professional Email (Email Basic or Pro)<\/strong><\/a>\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-getting-ready-for-device-mail-client-or-mail-application-setup\"><strong>Getting Ready for Device, Mail&nbsp;Client&nbsp;or Mail&nbsp;Application Setup<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Having these ready can save you 10&nbsp;to&nbsp;15 minutes during setup.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-your-email-address-e-g-you-yourdomain-co-za\">Your\u00a0<strong>email address<\/strong>\u00a0(e.g.\u00a0<a href=\"mailto:you@yourdomain.co.za\" target=\"_blank\" rel=\"noreferrer noopener\">you@yourdomain.co.za<\/a>)\u00a0<\/li>\n\n\n\n<li id=\"htoc-your-email-password\">Your\u00a0<strong>email password<\/strong>\u00a0<\/li>\n\n\n\n<li id=\"htoc-your-device-or-email-app-outlook-gmail-mac-mail-iphone-android-etc\">Your\u00a0<strong>device or email app<\/strong>\u00a0(Outlook, Gmail, Mac Mail, iPhone, Android, etc.)\u00a0<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-choosing-your-email-setup-path\"><strong>Choosing Your Email Setup Path<\/strong>\u00a0<\/h3>\n\n\n\n<p id=\"htoc-not-sure-where-to-start-use-this-quick-selector\"><strong>Not Sure Where to Start? Use This Quick Selector<\/strong>&nbsp;<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-email-setup-on-a-phone-or-tablet\"><strong>Email Setup&nbsp;on a&nbsp;Phone or&nbsp;Tablet<\/strong>&nbsp;<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-android\"><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email+android&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Android<\/strong><\/a>\u00a0<\/li>\n\n\n\n<li id=\"htoc-iphone-ipad\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-an-email-account-on-iphone-ipad\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>iPhone \/ iPad<\/strong><\/a>\u00a0<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-set-up-email-on-a-computer\"><strong>Set&nbsp;Up&nbsp;Email on a&nbsp;Computer<\/strong>&nbsp;<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-windows-outlook-windows-10-mail\">Windows (<a href=\"https:\/\/1grid.co.za\/knowledge\/?s=outlook&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outlook<\/strong><\/a>,\u00a0<a href=\"https:\/\/1grid.co.za\/knowledge\/?s=windows+10+mail&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Windows\u00a010\u00a0Mail<\/strong><\/a>)\u00a0<\/li>\n\n\n\n<li id=\"htoc-mac-apple-mail-outlook-for-mac\">Mac (<a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-an-email-account-to-mac-mail\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Apple Mail<\/strong><\/a>,<strong>\u00a0<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-outlook-on-mac\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outlook for Mac<\/strong><\/a>)\u00a0<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-using-webmail-or-gmail\"><strong>Using&nbsp;Webmail or Gmail?<\/strong>&nbsp;<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-gmail\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-your-domain-email-in-gmail\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Gmail<\/strong><\/a>\u00a0<\/li>\n\n\n\n<li id=\"htoc-google-workspace\"><a href=\"https:\/\/1grid.co.za\/knowledge\/setting-up-google-workspace-using-your-1-grid-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Google Workspace<\/strong><\/a>\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>TIP:&nbsp;<\/strong>Each app handles email slightly differently. Following the&nbsp;<em>correct guide for your device<\/em>&nbsp;prevents sync issues and repeated password errors.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-imap-vs-pop-which-should-you-choose\"><strong><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-the-difference-between-imap-and-pop\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>IMAP vs POP<\/strong><\/a><strong>&nbsp;\u2013 Which Should You Choose?<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>IMAP (Recommended)<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Syncs email across all devices&nbsp;<\/li>\n\n\n\n<li id=\"htoc-changes-appear-everywhere\">Changes appear everywhere&nbsp;<\/li>\n\n\n\n<li id=\"htoc-best-for-phones-and-laptops\">Best for phones&nbsp;and&nbsp;laptops&nbsp;\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>POP<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li id=\"htoc-downloads-mail-to-one-device\">Downloads mail to one device&nbsp;<\/li>\n\n\n\n<li id=\"htoc-limited-syncing\">Limited syncing&nbsp;<\/li>\n\n\n\n<li id=\"htoc-best-for-single-device-use\">Best for single-device use&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<p>If&nbsp;you\u2019re&nbsp;unsure, choose&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-the-difference-between-imap-and-pop\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>IMAP<\/strong><\/a>&nbsp;as&nbsp;it\u2019s&nbsp;the most flexible and forgiving&nbsp;option.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-step-by-step-setup-guides-by-device-and-application\"><strong>Step-by-Step Email Setup Guides (By Device\u00a0and\u00a0Application)<\/strong>\u00a0<\/h2>\n\n\n\n<p>Each guide includes screenshots&nbsp;(where available)&nbsp;and settings to follow.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Windows\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/1grid.co.za\/knowledge\/setting-up-email-in-outlook-via-windows-control-panel\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outlook (via Control Panel)<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-outlook-2010-pop-amp-imap\">Outlook 2010&nbsp;(<a href=\"https:\/\/1grid.co.za\/knowledge\/configuring-a-pop-email-account-with-ssl-in-outlook-2010\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>POP<\/strong><\/a>&nbsp;&amp;<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/configuring-an-imap-email-account-with-ssl-in-outlook-2010\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>IMAP<\/strong><\/a>)&nbsp;<\/li>\n\n\n\n<li id=\"htoc-outlook-2013\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-setup-email-account-on-outlook-2013\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outlook 2013<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-outlook-2016-pop-amp-imap\">Outlook&nbsp;2016&nbsp;(<a href=\"https:\/\/1grid.co.za\/knowledge\/configuring-a-pop-email-account-in-outlook-2016\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>POP<\/strong><\/a>&nbsp;&amp;<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/configuring-an-imap-email-account-in-outlook-2016\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>IMAP<\/strong><\/a>)&nbsp;<\/li>\n\n\n\n<li id=\"htoc-windows-10-mail\"><a href=\"https:\/\/1grid.co.za\/knowledge\/configuring-an-imap-email-account-in-windows-10-mail\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Windows 10 Mail<\/strong><\/a>&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Mac\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-add-an-email-account-to-mac-mail\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Apple Mail<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-outlook-for-mac\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-outlook-on-mac\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outlook for Mac<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-mac-mail-via-cpanel\"><a href=\"https:\/\/1grid.co.za\/knowledge\/cpanel-email-account-setup-in-macmail\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Mac Mail via cPanel<\/strong><\/a>&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Mobile\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-email-on-android-for-your-1grid-email-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Android<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-iphone-ipad1\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-an-email-account-on-iphone-ipad\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>iPhone \/ iPad<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-outlook-mobile\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-email-in-outlook-mobile\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outlook Mobile<\/strong><\/a>&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Gmail and Google Workspace<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-your-domain-email-in-gmail\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Domain Email Setup in Gmail<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li id=\"htoc-google-workspace-setup-using-your-1-grid-domain\"><a href=\"https:\/\/1grid.co.za\/knowledge\/setting-up-google-workspace-using-your-1-grid-domain\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Google Workspace Setup Using Your 1-grid Domain<\/strong><\/a>&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Other Email Apps\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-set-up-email-in-mozilla-thunderbird\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Mozilla\u00a0Thunderbird<\/strong><\/a>\u00a0(<a href=\"https:\/\/1grid.co.za\/knowledge\/configuring-a-pop-email-account-with-ssl-in-thunderbird\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>POP<\/strong><\/a><strong>\u00a0<\/strong>&amp;<strong>\u00a0<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/configuring-an-imap-email-account-with-ssl-in-thunderbird\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>IMAP<\/strong><\/a>)\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-common-email-setup-issues-and-quick-fixes\"><strong>Common Email Setup Issues (And Quick Fixes)<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>\u201cMy password keeps failing\u201d\u00a0<\/strong><\/summary>\n<p id=\"htoc-my-password-keeps-failing\"><strong>Quick Fix:\u00a0<\/strong>Double-check that\u00a0you\u2019re\u00a0using the\u00a0<a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email+password&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>email password<\/strong><\/a>, not your Customer Zone password.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>\u201cEmails aren\u2019t sending or receiving\u201d\u00a0<\/strong><\/summary>\n<p id=\"htoc-emails-aren-t-sending-or-receiving\"><strong>Quick Fix:\u00a0<\/strong>Confirm that your incoming and outgoing servers match the settings in\u00a0our<strong>\u00a0<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/settings-to-configure-your-1grid-email-accounts-across-devices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>configuration guide<\/strong><\/a>.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>\u201cEmail works on one device but not another\u201d\u00a0<\/strong><\/summary>\n<p id=\"htoc-email-works-on-one-device-but-not-another\"><strong>Quick Fix:\u00a0<\/strong>Make sure all devices are set up using\u00a0<a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-the-difference-between-imap-and-pop\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>IMAP<\/strong><\/a>, not a mix of POP and IMAP.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>\u201cGmail \/ Outlook says it can\u2019t connect\u201d<\/strong><\/summary>\n<p id=\"htoc-gmail-outlook-says-it-can-t-connect\"><strong>Quick Fix:\u00a0<\/strong>This is often a<strong>\u00a0<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-a-domain-name-server-dns\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DNS<\/strong><\/a><strong>\u00a0<\/strong>or security setting issue\u00a0and\u00a0not a mailbox failure. Follow the DNS update guides\u00a0below.\u00a0\u00a0<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-dns-settings-for-email-when-this-is-required\"><strong>DNS Settings for Email (When This Is Required)<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Some email services (like Professional Email&nbsp;(Basic\/Pro,&nbsp;or Google Workspace) require DNS updates to route mail correctly.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=DNS&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Managing DNS<\/strong><\/a><strong>\u00a0<\/strong>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-your-dns-settings-for-email-basic-pro-professional-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Update Your DNS Settings for Email (Basic, Pro for Professional Email)<\/strong><\/a>\u00a0<\/p>\n\n\n\n<p><strong>IMPORTANT:&nbsp;<\/strong>Incorrect DNS settings can cause email to appear \u201cbroken\u201d even when the mailbox is working correctly.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-our-scope-of-support\"><strong>Our&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a><strong><\/strong>&nbsp;<\/h2>\n\n\n\n<p>If&nbsp;you\u2019re&nbsp;stuck and need any&nbsp;additional&nbsp;guidance or support,&nbsp;here\u2019s&nbsp;an outline of what we can do and what is not within&nbsp;our<strong>&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<p><strong><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/#htoc-standard-support-included\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Included Support<\/strong><\/a><strong><\/strong>&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What We Can Help With\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Email account creation and deletion\u00a0<\/li>\n\n\n\n<li>Correct email configuration settings\u00a0<\/li>\n\n\n\n<li>DNS guidance for email services\u00a0<\/li>\n\n\n\n<li>Troubleshooting connection and sync issues<\/li>\n<\/ul>\n<\/details>\n\n\n\n<p><strong><\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/#htoc-11111111\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Outside Our Scope<\/strong><\/a><strong><\/strong>&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What We Are Unable to Assist With<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li id=\"htoc-access-your-personal-email-app-or-device\">Access your personal email app or device&nbsp;<\/li>\n\n\n\n<li id=\"htoc-recover-deleted-emails-stored-locally-on-pop-accounts\">Recover deleted emails stored locally on POP accounts&nbsp;<\/li>\n\n\n\n<li id=\"htoc-change-third-party-app-security-policies-e-g-gmail-outlook-security-rules\">Change third-party app security policies (e.g.&nbsp;Gmail, Outlook security rules)&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-faqs\"><strong>FAQs<\/strong><strong>&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Which\u00a0mail client or mail application\u00a0should I use?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-which-mail-client-or-mail-application-should-i-use-use-the-app-you-re-most-comfortable-with-all-supported-apps-work-well-when-configured-correctly\">Use the app\u00a0you\u2019re\u00a0most comfortable with. All supported apps work well when configured correctly.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Can I use the same email on multiple devices\u00a0or across multiple mail clients\/applications?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-can-i-use-the-same-email-on-multiple-devices-or-across-multiple-mail-clients-applications-yes-imap-allows-syncing-across-all-devices-and-mail-clients-apps\">Yes,<strong>\u00a0<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-the-difference-between-imap-and-pop\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>IMAP<\/strong><\/a>\u00a0allows syncing across all devices\u00a0and mail clients\/apps.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. What if I change my email password?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-what-if-i-change-my-email-password-you-ll-need-to-update-the-password-on-every-device-using-that-mailbox\">You\u2019ll need to update the\u00a0<a href=\"https:\/\/1grid.co.za\/knowledge\/?s=change+password&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>password<\/strong><\/a><strong>\u00a0<\/strong>on every device using that mailbox.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q.\u00a0Is Webmail available?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-is-webmail-available-yes-webmail-is-ideal-for-quick-access-without-setting-up-a-mail-client-or-app\">Yes,<strong>\u00a0<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=webmail&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Webmail<\/strong><\/a><strong>\u00a0<\/strong>is ideal for quick access without setting up a\u00a0mail client or\u00a0app.\u00a0<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-additional-resources\"><strong>Additional&nbsp;Resources<\/strong>&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email+plesk&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Plesk: Managing Your Email<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email+cpanel&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>cPanel: Managing Your Email<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=professional+email+&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email Basic\/Pro (Professional Email): Managing Your Email<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=gmail&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Gmail: Managing Your Email<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=Email+Troubleshooting&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Basic Email Troubleshooting<\/strong><\/a>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=change+password&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Managing Your Email Passwords<\/strong><\/a><strong>\u00a0<\/strong>\u00a0<br><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=DNS&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>DNS Management for Email<\/strong><\/a><strong>\u00a0<\/strong>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-need-additional-support\"><strong>Need Additional Support?<\/strong>&nbsp;<\/h2>\n\n\n\n<p><strong>We&#8217;re&nbsp;Here to&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Getting started with email&nbsp;doesn\u2019t&nbsp;have to feel complicated&nbsp;with&nbsp;this&nbsp;easy-to-reference&nbsp;guide. Stuck?&nbsp;Contact our Support Team for&nbsp;clarity and&nbsp;guidance&nbsp;(<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>).&nbsp;We&#8217;re&nbsp;ready&nbsp;to see how we can help!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email setups can feel overwhelming at first, especially when&nbsp;you\u2019re&nbsp;just&nbsp;getting&nbsp;started, and when you see terms like IMAP, POP, or DNS.&nbsp;We\u2019ll&nbsp;guide you to the right setup guide for your device,&nbsp;mail client\/app,&nbsp;or&nbsp;hosting&nbsp;Control Panel,&nbsp;explain what matters (and what&nbsp;doesn\u2019t), and help you avoid the most common setup issues.&nbsp; This guide will help you get your&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173,1193],"ht-kb-tag":[1640,238,336,1639,351,447,1631,591,709,747,1641,908,1638,1012],"class_list":["post-34360","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_category-email-setup-config","ht_kb_tag-basic-email","ht_kb_tag-cpanel","ht_kb_tag-email","ht_kb_tag-email-guides","ht_kb_tag-email-setup","ht_kb_tag-gmail","ht_kb_tag-google-workspace","ht_kb_tag-mac","ht_kb_tag-outlook","ht_kb_tag-plesk","ht_kb_tag-pro-email","ht_kb_tag-setup","ht_kb_tag-step-by-step-2","ht_kb_tag-thunderbird"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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