{"id":34581,"date":"2026-03-27T08:46:17","date_gmt":"2026-03-27T08:46:17","guid":{"rendered":"https:\/\/1grid.co.za\/knowledge\/?post_type=ht_kb&#038;p=34581"},"modified":"2026-03-27T08:46:19","modified_gmt":"2026-03-27T08:46:19","slug":"understanding-the-difference-technical-contact-vs-sub-account","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/understanding-the-difference-technical-contact-vs-sub-account\/","title":{"rendered":"Understanding the Difference: Technical Contact vs Sub-Account\u00a0"},"content":{"rendered":"\n<p>With 1-grid, giving others access to your account should feel simple, secure, and fully within your control.\u00a0This means deciding whether you need to add a technical contact vs a sub-account, which makes it important to understand the difference between each.<\/p>\n\n\n\n<p>Whether&nbsp;you&#8217;re&nbsp;delegating support queries, granting login access, or managing a growing team, understanding these roles ensures the right people have the right access without risking your&nbsp;account&#8217;s&nbsp;security or creating unnecessary delays.&nbsp;<\/p>\n\n\n\n<p>This guide will help you clearly understand the difference between a Technical Contact vs Sub-Account (User) so you can confidently decide who needs access, what level of control they should have, and how to keep your account&nbsp;protected at all times.&nbsp;<\/p>\n\n\n\n<p>By the end of this guide,&nbsp;you\u2019ll&nbsp;know exactly which&nbsp;option&nbsp;to choose, when to use it, and what each role can (and cannot) do.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/03\/1-grid-Images-for-KB-Articles-1000-x-600-px-12.png\" alt=\"Understanding Technical Contacts vs Sub-Accounts\" class=\"wp-image-34582\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc  is-style-outline htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Quick Links<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-what-this-means-and-why-it-matters\">What This Means (And Why It Matters)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-quick-comparison-at-a-glance\">Quick Comparison (At a Glance)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-when-should-you-use-each-option\">When Should You Use Each Option?&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-what-each-option-allows\">What Each Option Allows&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-security-and-authorisation-important\">Security&nbsp;and&nbsp;Authorisation (Important)&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-why-add-additional-access\">Why Add Additional Access?&nbsp;<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-what-this-means-and-why-it-matters\"><strong>What This Means (And Why It Matters)<\/strong>&nbsp;<\/h2>\n\n\n\n<p>When giving someone access to your 1-grid account, you have two options:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-technical-support-contact-support-access-only\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-11111\">Technical\/Support Contact<\/a><\/strong>\u00a0\u2192 Support access only\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-sub-account-user-login-account-access\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-111111\">Sub-Account (User)<\/a><\/strong>\u00a0\u2192 Login + account access\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Choosing the correct&nbsp;option&nbsp;ensures:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-smoother-collaboration\">smoother collaboration&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-faster-support-interactions\">faster support interactions&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-stronger-account-security\">stronger account security&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-quick-comparison-at-a-glance\"><strong>Quick Comparison (At a Glance)<\/strong>&nbsp;<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Feature<\/strong>&nbsp;<\/td><td><strong>Technical\/Support&nbsp;Contact<\/strong>&nbsp;<\/td><td><strong>Sub-Account&nbsp;(User)<\/strong>&nbsp;<\/td><\/tr><tr><td>Contact Support&nbsp;<\/td><td>Yes&nbsp;<\/td><td>Yes&nbsp;<\/td><\/tr><tr><td>Login to Customer Zone&nbsp;<\/td><td>No&nbsp;<\/td><td>Yes&nbsp;<\/td><\/tr><tr><td>Make Account Changes&nbsp;<\/td><td>No&nbsp;<\/td><td>Yes&nbsp;(if&nbsp;permitted)&nbsp;<\/td><\/tr><tr><td>Reset Passwords&nbsp;<\/td><td>No&nbsp;<\/td><td>Yes&nbsp;<\/td><\/tr><tr><td>Manage Services&nbsp;<\/td><td>No&nbsp;<\/td><td>Yes&nbsp;(based on permissions)&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-when-should-you-use-each-option\"><strong>When Should You Use Each Option?<\/strong>&nbsp;<\/h2>\n\n\n\n<p><strong>Use a <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-11111\">Technical\/Support Contact<\/a> if:<\/strong>\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-someone-only-needs-to-contact-support\">Someone only needs to contact support&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-you-do-not-want-to-share-login-access\">You do NOT want to share login access&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-you-want-to-keep-your-account-fully-restricted\">You want to keep your account fully restricted&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Use a <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-111111\">Sub-Account<\/a> if:<\/strong>\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-someone-needs-to-log-in-to-your-account\">Someone needs to log in to your account&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-they-must-perform-actions-updates-changes-management\">They must perform actions (updates, changes, management)&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-what-each-option-allows\"><strong>What Each Option Allows<\/strong>&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-11111\"><strong>Technical\/Support Contact<\/strong>\u00a0<\/a><\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Contact support (tickets, chat, calls)\u00a0\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Cannot<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Log in\u00a0\u00a0<\/li>\n\n\n\n<li>Change account details\u00a0\u00a0<\/li>\n\n\n\n<li>Access\u00a0billing, unless permissions are set for invoicing,\u00a0etc.\u00a0\u00a0\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n\n\n\n<p><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-111111\">Sub-Account (User)<\/a><\/strong>\u00a0<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can\u00a0<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Log in using their own credentials&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-perform-actions-based-on-permissions\">Perform actions based on permissions&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-reset-passwords\">Reset passwords&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-manage-services\">Manage services&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Important<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>They\u00a0operate\u00a0within\u00a0<strong><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-111111\">User Management permissions<\/a><\/strong>\u00a0\u00a0<\/li>\n<\/ul>\n<\/details>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-security-and-authorisation-important\"><strong>Security&nbsp;and&nbsp;Authorisation (Important)<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Your account&nbsp;remains&nbsp;protected through:&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Tickets\u00a0<\/strong><\/summary>\n<p id=\"htoc-tickets\">Must come from a registered email address\u00a0\u00a0<\/p>\n<\/details>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Chats and Calls\u00a0<\/strong><\/summary>\n<p id=\"htoc-chats-and-calls\">Identity\u00a0<a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-verify-your-1grid-account-for-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>verification<\/strong><\/a>\u00a0is\u00a0required\u00a0\u00a0<\/p>\n<\/details>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n\n\n\n<p><strong>IMPORTANT:<\/strong>\u00a0Only\u00a0<a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>authorised<\/strong><\/a>\u00a0contacts will receive support\u00a0to prevent\u00a0<a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>unauthorised<\/strong><\/a>\u00a0access and disclosure of account-related information, for your security.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-why-add-additional-access\"><strong>Why Add Additional Access?<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-delegate-tasks-without-sharing-passwords\">Delegate tasks without sharing passwords&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-allow-developers-or-staff-to-assist\">Allow developers or staff to&nbsp;assist&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-prevent-delays-in-support-communication\">Prevent delays in support communication&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-maintain-structured-account-control\">Maintain structured account control&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-before-you-move-on\"><strong>Before You Move On<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Checklist<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Do they need login access?\u00a0\n<ul class=\"wp-block-list\">\n<li>\u2192 Yes = <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-111111\"><strong>Sub-Account\u00a0<\/strong><\/a><\/li>\n\n\n\n<li>\u2192 No =<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-11111\">Technical Contact<\/a>\u00a0\u00a0<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do they need to make changes?\u00a0\n<ul class=\"wp-block-list\">\n<li>\u2192 Yes =<strong><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-111111\"> Sub-Account<\/a>\u00a0\u00a0<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-if-this-didn-t-help-you-decide\"><strong>If This&nbsp;Didn\u2019t&nbsp;Help You Decide<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-start-with-the-least-access-required\">Start with the&nbsp;<strong>least access&nbsp;required<\/strong>&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-you-can-always-upgrade-access-later\">You can always upgrade access later&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-common-mistakes-to-avoid\"><strong>Common Mistakes to Avoid<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-adding-a-technical-contact-expecting-login-access\">Adding a technical contact expecting login access&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-giving-full-permissions-unnecessarily\">Giving full permissions unnecessarily&nbsp;&nbsp;<\/li>\n\n\n\n<li id=\"htoc-sharing-your-main-login-instead-of-creating-access\">Sharing your main login instead of creating access&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-next-recommended-steps\"><strong>Next Recommended Steps<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Get started with User Management &amp; Access<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-do-i-log-in\/\" target=\"_blank\" rel=\"noreferrer noopener\">Logging into Customer Zone<\/a>\u00a0<\/strong><\/li>\n\n\n\n<li><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-keep-your-1grid-account-details-up-to-date\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Keep Your 1-grid Account Details Up to Date<\/strong><\/a>\u00a0<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-11111\">Add a Technical Contact<\/a>\u00a0\u00a0<\/strong><\/li>\n\n\n\n<li><a href=\"https:\/\/1grid.co.za\/knowledge\/adding-a-sub-account-or-technical-contact-to-your-1grid-account\/#htoc-111111\"><strong>Invite\u00a0a\u00a0New User\u00a0(Sub-Account)\u00a0<\/strong><\/a><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/deleting-a-sub-account-or-technical-contact-from-your-1grid-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Remove a Sub-Account or Contact<\/a>\u00a0<\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-verify-your-1grid-account-for-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Account Verification for Support<\/a>\u00a0<\/strong><\/li>\n<\/ul>\n<\/details>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-faqs\"><strong>FAQs<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Can I change access later?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-can-i-change-access-later-yes-permissions-can-be-updated-or-removed-anytime\">Yes, permissions can be updated or removed anytime.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Is it safe to add users?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-is-it-safe-to-add-users-yes-access-is-permission-based-and-controlled\">Yes, access is permission-based and controlled.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Q. Will they see everything on my account?\u00a0<\/strong><\/summary>\n<p id=\"htoc-q-will-they-see-everything-on-my-account-only-if-you-allow-it-via-permissions-and-are-dependent-on-whether-you-only-add-them-as-a-contact-or-a-sub-account-user\">Only if you allow it via permissions, and\u00a0are dependent\u00a0on whether you only add them as a contact or a sub-account (user).\u00a0<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-empowering-insight\"><strong>Empowering Insight<\/strong>&nbsp;<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"300\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/03\/1-grid-Images-for-KB-Articles-1000-x-600-px-1600-x-300-px.png\" alt=\"Empowering Insight\" class=\"wp-image-34464\"\/><\/figure>\n<\/div>\n\n\n<p>The safest way to collaborate&nbsp;is&nbsp;by giving the&nbsp;<em>right level of access<\/em>&nbsp;to the right person.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-additional-resources\"><strong>Additional&nbsp;Resources<\/strong>&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-update-my-profile-security-question\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Customer Zone: How to Update My Profile Security Question<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-update-a-security-question\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Update My Security Question<\/strong><\/a><strong>&nbsp;&nbsp;&nbsp;<\/strong>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-to-recover-a-lost-1-grid-password\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Recovering a Lost 1-grid Customer Zone Password<\/strong><\/a>&nbsp;<br><a href=\"https:\/\/1grid.co.za\/knowledge\/preventing-unauthorised-customers-from-accessing-1grid-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Preventing Unauthorised Customers from Accessing 1-grid Support<\/strong><\/a><strong>&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-need-additional-support\"><strong>Need Additional Support?<\/strong>&nbsp;<\/h2>\n\n\n\n<p><strong>We&#8217;re&nbsp;Here to&nbsp;<\/strong><a href=\"https:\/\/1grid.co.za\/knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Help<\/strong><\/a><strong>:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Understanding the difference between&nbsp;a technical contact&nbsp;vs sub-account for the right level of access doesn&#8217;t have to feel complicated with this easy-to-use&nbsp;reference&nbsp;guide.&nbsp;Stuck?&nbsp;Check out our&nbsp;<a href=\"https:\/\/1grid.co.za\/knowledge\/1-grid-scope-of-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Scope of Support<\/strong><\/a>, and then contact our Support Team for&nbsp;further&nbsp;clarity and&nbsp;guidance&nbsp;(<a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/1grid.co.za\/contact-us\/<\/strong><\/a>).&nbsp;We&#8217;re&nbsp;ready&nbsp;to see&nbsp;how we can help!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With 1-grid, giving others access to your account should feel simple, secure, and fully within your control.\u00a0This means deciding whether you need to add a technical contact vs a sub-account, which makes it important to understand the difference between each. Whether&nbsp;you&#8217;re&nbsp;delegating support queries, granting login access, or managing a growing&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[9],"ht-kb-tag":[1735,1738,1218,891,972,1737,1457,1739,1736],"class_list":["post-34581","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-zone","ht_kb_tag-account-access","ht_kb_tag-new-user","ht_kb_tag-permissions","ht_kb_tag-security","ht_kb_tag-sub-account","ht_kb_tag-support-access","ht_kb_tag-technical-contact","ht_kb_tag-user-management","ht_kb_tag-user-roles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Understanding the Difference: Technical Contact vs Sub-Account\u00a0 - 1-grid Knowledge Base<\/title>\n<meta name=\"description\" content=\"Understand the difference between a technical contact vs sub-account to choose the right access type for your 1-grid account.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1grid.co.za\/knowledge\/understanding-the-difference-technical-contact-vs-sub-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Understanding the Difference: Technical Contact vs Sub-Account\u00a0 - 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