{"id":35027,"date":"2026-07-16T08:06:48","date_gmt":"2026-07-16T08:06:48","guid":{"rendered":"https:\/\/1grid.co.za\/knowledge\/?post_type=ht_kb&#038;p=35027"},"modified":"2026-07-16T08:06:50","modified_gmt":"2026-07-16T08:06:50","slug":"how-to-fix-the-recipient-address-rejected-email-error-1-grid","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-fix-the-recipient-address-rejected-email-error-1-grid\/","title":{"rendered":"How to Fix the &#8220;Recipient Address Rejected&#8221; Email Error\u00a0| 1-grid\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The&nbsp;<strong>&#8220;Recipient Address Rejected&#8221;<\/strong>&nbsp;error usually&nbsp;indicates&nbsp;that the recipient&#8217;s email address cannot be verified by the receiving mail server. In most cases, the issue is caused by an incorrect email address or a problem with the recipient&#8217;s mailbox rather than your own email account.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following the steps below will help you&nbsp;identify&nbsp;the cause and get your email delivered successfully.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This guide will help you resolve this error when sending emails from your 1-grid email account.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/07\/1-grid-Images-for-KB-Articles-1000-x-600-px-70.png\" alt=\"How to Fix the &quot;Recipient Address Rejected&quot; Email Error\u00a0| 1-grid\u00a0\" class=\"wp-image-35028\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Quick Links<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-steps-to-fix-the-recipient-address-rejected-email-error\">Steps To Fix the &#8220;Recipient Address Rejected&#8221; Email Error\u00a0<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-step-1-check-the-recipient-s-email-address\">Step 1: Check the Recipient&#8217;s Email Address&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-step-2-verify-the-domain-name\">Step 2: Verify the Domain Name&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-step-3-confirm-the-recipient-s-email-address\">Step 3: Confirm the Recipient&#8217;s Email Address&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-step-4-send-a-test-email\">Step 4: Send a Test Email&nbsp;<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 id=\"htoc-what-this-means\" class=\"wp-block-heading\"><strong>What This Means<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The&nbsp;<strong>&#8220;Recipient Address Rejected&#8221;<\/strong>&nbsp;error means the receiving mail server has refused to accept the email because it could not&nbsp;validate&nbsp;the recipient&#8217;s email address.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>This commonly happens when:\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-the-email-address-contains-a-spelling-mistake\">The email address\u00a0contains\u00a0a spelling mistake.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-the-domain-name-is-incorrect\">The domain name is incorrect.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-the-recipient-s-mailbox-has-been-disabled-suspended-or-deleted\">The recipient&#8217;s mailbox has been disabled, suspended, or\u00a0deleted.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-the-recipient-s-mail-server-is-rejecting-mail-for-another-reason\">The recipient&#8217;s mail server is rejecting mail for another reason.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In most cases, this is\u00a0<strong>not<\/strong>\u00a0an issue with your own email account or hosting service.\u00a0<\/p>\n\n\n\n<h2 id=\"htoc-steps-to-fix-the-recipient-address-rejected-email-error\" class=\"wp-block-heading\"><strong>Steps To Fix the &#8220;Recipient Address Rejected&#8221; Email Error<\/strong>\u00a0<\/h2>\n\n\n\n<h6 id=\"htoc-step-1-check-the-recipient-s-email-address\" class=\"wp-block-heading\"><strong>Step 1: Check the Recipient&#8217;s Email Address<\/strong>&nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Carefully review the recipient&#8217;s email address for spelling mistakes.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pay particular attention to:\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-missing-letters\">Missing letters\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-extra-spaces\">Extra spaces\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-incorrect-punctuation\">Incorrect punctuation\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-incorrect-placement-of-periods-or-hyphens\">Incorrect placement of periods or hyphens\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Even a single incorrect character can cause the email to be rejected.\u00a0<\/p>\n\n\n\n<h6 id=\"htoc-step-2-verify-the-domain-name\" class=\"wp-block-heading\"><strong>Step 2: Verify the Domain Name<\/strong>&nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure the email domain is correct.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For example:\u00a0<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2714&nbsp;<a href=\"mailto:example@gmail.com\" target=\"_blank\" rel=\"noreferrer noopener\">example@gmail.com<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2716&nbsp;<a href=\"mailto:example@gmail.co.za\" target=\"_blank\" rel=\"noreferrer noopener\">example@gmail.co.za<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2714&nbsp;<a href=\"mailto:example@company.co.za\" target=\"_blank\" rel=\"noreferrer noopener\">example@company.co.za<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2716&nbsp;<a href=\"mailto:example@company.co\" target=\"_blank\" rel=\"noreferrer noopener\">example@company.co<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Incorrect domain extensions are one of the most common causes of this error.&nbsp;<\/p>\n\n\n\n<h6 id=\"htoc-step-3-confirm-the-recipient-s-email-address\" class=\"wp-block-heading\"><strong>Step 3: Confirm the Recipient&#8217;s Email Address<\/strong>&nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If possible, contact the recipient using another method and ask them to confirm that:\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-the-email-address-is-correct\">The email address is correct.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-their-mailbox-is-active\">Their mailbox is active.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-their-mailbox-has-not-been-suspended-or-disabled\">Their mailbox has not been suspended or disabled.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h6 id=\"htoc-step-4-send-a-test-email\" class=\"wp-block-heading\"><strong>Step 4: Send a Test Email<\/strong>&nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">After confirming the address, send another email.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If it sends successfully, the issue was&nbsp;likely caused&nbsp;by an incorrect or inactive recipient address.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 5: Check the Full Error Message<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the error continues, review the complete<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/why-emails-bounce-back-error-messages-and-how-to-fix-them\/\" target=\"_blank\" rel=\"noreferrer noopener\">bounce-back<\/a> <\/strong>message.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>It may provide\u00a0additional\u00a0information, such as:\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-mailbox-not-found\"><a href=\"https:\/\/1grid.co.za\/knowledge\/smtp-error-551-invalid-or-relocated-recipient-how-to-fix\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Mailbox not found\u00a0\u00a0<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-user-unknown\"><a href=\"https:\/\/1grid.co.za\/knowledge\/smtp-error-550-no-such-user-here-how-to-fix\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>User unknown\u00a0\u00a0<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-domain-does-not-exist\">Domain does not exist\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-mailbox-unavailable\"><a href=\"https:\/\/1grid.co.za\/knowledge\/smtp-error-450-mailbox-temporarily-unavailable-how-to-fix\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Mailbox unavailable\u00a0\u00a0<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-recipient-rejected-by-server-policy\">Recipient rejected by server policy\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These messages can help\u00a0identify\u00a0the exact cause.\u00a0Explore our <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/a-guide-to-smtperror-codes\/\" target=\"_blank\" rel=\"noreferrer noopener\">SMTP Error Codes guide<\/a> <\/strong>for more error codes.<\/p>\n\n\n\n<h2 id=\"htoc-important-things-to-know\" class=\"wp-block-heading\"><strong>Important Things to Know<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-this-error-usually-relates-to-the-recipient-s-mailbox-not-your-own\">This error usually relates to the\u00a0<strong>recipient&#8217;s mailbox<\/strong>, not your own.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-resending-the-email-repeatedly-will-not-resolve-an-incorrect-email-address\">Resending the email repeatedly will not resolve an incorrect email address.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-temporary-server-issues-on-the-recipient-s-side-may-also-cause-email-rejection\">Temporary server issues on the recipient&#8217;s side may also cause email rejection.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-a-rejected-recipient-address-does-not-necessarily-indicate-a-problem-with-your-1-grid-hosting-or-email-service\">A rejected recipient address does not necessarily\u00a0indicate\u00a0a problem with your 1-grid hosting or email service.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-some-organisations-intentionally-reject-emails-from-unknown-or-incorrectly-configured-senders-as-part-of-their-security-policies\">Some organisations intentionally reject emails from unknown or incorrectly configured senders as part of their security policies.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 id=\"htoc-before-you-move-on\" class=\"wp-block-heading\"><strong>Before You Move On<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before contacting support, confirm that:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-the-recipient-s-email-address-has-been-checked-carefully\">The recipient&#8217;s email address has been checked carefully.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-the-domain-name-is-correct\">The domain name is correct.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-the-recipient-has-confirmed-their-mailbox-is-active\">The recipient has confirmed their mailbox is active.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-have-reviewed-the-full-bounce-back-error-message\">You have reviewed the full bounce-back error message.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-ve-attempted-to-send-the-email-again-after-correcting-any-mistakes\">You&#8217;ve\u00a0attempted\u00a0to send the email again after correcting any mistakes.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 id=\"htoc-common-mistakes-to-avoid\" class=\"wp-block-heading\"><strong>Common Mistakes to Avoid<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-typing-the-recipient-s-email-address-incorrectly\">Typing the recipient&#8217;s email address incorrectly.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-using-the-wrong-domain-extension-such-as-co-za-instead-of-com\">Using the wrong domain extension (such\u00a0as\u00a0<em>.co.za<\/em>\u00a0instead of\u00a0<em>.com<\/em>).\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-assuming-the-issue-is-with-your-own-mailbox\">Assuming the issue is with your own mailbox.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-ignoring-the-details-contained-in-the-bounce-back-message\">Ignoring the details contained in the bounce-back message.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-sending-repeated-emails-without-verifying-the-recipient-s-address\">Sending repeated emails without verifying the recipient&#8217;s address.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 id=\"htoc-if-this-didn-t-work\" class=\"wp-block-heading\"><strong>If This Didn&#8217;t Work<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If&nbsp;you&#8217;re&nbsp;still receiving the&nbsp;<strong>&#8220;Recipient Address Rejected&#8221;<\/strong>&nbsp;error, please gather the following information before contacting 1-grid Support:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-your-domain-name\">Your domain name\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-your-email-address\">Your email address\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-the-recipient-s-email-address-if-you-re-comfortable-sharing-it\">The recipient&#8217;s email address (if\u00a0you&#8217;re\u00a0comfortable sharing it)\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-the-complete-bounce-back-message\">The complete bounce-back message\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-a-screenshot-of-the-error\">A screenshot of the error\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-the-date-and-time-the-email-was-sent\">The date and time the email was sent\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Providing this information will help us investigate the issue more efficiently.\u00a0<\/p>\n\n\n\n<h2 id=\"htoc-related-articles\" class=\"wp-block-heading\"><strong>Related Articles<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-i-can-browse-the-internet-but-i-cannot-get-my-email\"><a href=\"https:\/\/1grid.co.za\/knowledge\/cannot-receive-email-while-internet-connection-works-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>I Cannot Receive Email While My Internet Connection Works<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-troubleshoot-email-sending-and-receiving-issues\"><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=email&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Troubleshoot Email Sending and Receiving Issues\u00a0\u00a0<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-what-is-the-maximum-size-of-email-for-sending-and-receiving\"><a href=\"https:\/\/1grid.co.za\/knowledge\/email-size-limits-maximum-for-sending-and-receiving-with-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>What Is the Maximum Size of Email for Sending and Receiving?\u00a0\u00a0<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-i-am-getting-a-please-enter-network-password-error-message\"><a href=\"https:\/\/1grid.co.za\/knowledge\/fix-please-enter-network-password-error-in-outlook-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>I Am Getting a &#8220;Please Enter Network Password&#8221; Error Message\u00a0\u00a0<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-email-troubleshooting-guide\"><a href=\"https:\/\/1grid.co.za\/knowledge\/troubleshooting-steps-for-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Email Troubleshooting Guide\u00a0\u00a0<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<h2 id=\"htoc-faqs\" class=\"wp-block-heading\"><strong>FAQs<\/strong>&nbsp;<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What does &#8220;Recipient Address Rejected&#8221; mean?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-what-does-recipient-address-rejected-mean\">It means the receiving mail server could not verify or accept the recipient&#8217;s email address.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is there something wrong with my email account?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-is-there-something-wrong-with-my-email-account\">Usually not. This error most often relates to the recipient&#8217;s email address or mailbox.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can a suspended mailbox cause this error?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-can-a-suspended-mailbox-cause-this-error\">Yes. If the recipient&#8217;s mailbox has been disabled,\u00a0suspended\u00a0or removed, the receiving server may reject the email.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Should I keep trying to send the email?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-should-i-keep-trying-to-send-the-email\">Only after\u00a0you&#8217;ve\u00a0confirmed the recipient&#8217;s email address is correct. Repeated attempts\u00a0won&#8217;t\u00a0resolve an invalid address.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can security settings cause this error?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-can-security-settings-cause-this-error\">Yes. Some organisations reject incoming emails because of security policies, spam\u00a0protection\u00a0or mail server restrictions.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What if other emails send successfully?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-what-if-other-emails-send-successfully\">If emails to other recipients are sent without issue, the problem is\u00a0likely isolated\u00a0to the recipient&#8217;s mailbox or email address.\u00a0<\/p>\n<\/details>\n\n\n\n<h2 id=\"htoc-empowering-insight\" class=\"wp-block-heading\"><strong>Empowering Insight<\/strong><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"300\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/03\/1-grid-Images-for-KB-Articles-1000-x-600-px-1600-x-300-px.png\" alt=\"Empowering Insight\" class=\"wp-image-34464\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Many email delivery errors are caused by simple typing mistakes or inactive recipient mailboxes rather than problems with your own email account. Verifying the recipient&#8217;s details first often resolves the issue in just a few minutes.&nbsp;<\/p>\n\n\n\n<h2 id=\"htoc-need-additional-support\" class=\"wp-block-heading\"><strong>Need Additional Support?<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If\u00a0you&#8217;ve\u00a0completed the checks above and the &#8220;<strong>Recipient Address Rejected<\/strong>&#8221; error persists, the 1-grid Support team is here to help.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us<\/a> <\/strong>with the bounce-back message, recipient details, and screenshots available so we can investigate the issue as quickly as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The&nbsp;&#8220;Recipient Address Rejected&#8221;&nbsp;error usually&nbsp;indicates&nbsp;that the recipient&#8217;s email address cannot be verified by the receiving mail server. In most cases, the issue is caused by an incorrect email address or a problem with the recipient&#8217;s mailbox rather than your own email account.&nbsp; Following the steps below will help you&nbsp;identify&nbsp;the cause and&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1173,1194],"ht-kb-tag":[1686,336,1695,1895,1514,1573,1896,1894,928,1701],"class_list":["post-35027","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_category-email-troubleshooting","ht_kb_tag-bounce-back-2","ht_kb_tag-email","ht_kb_tag-email-delivery","ht_kb_tag-email-error","ht_kb_tag-email-troubleshooting","ht_kb_tag-mail-server","ht_kb_tag-recipient-address-rejected","ht_kb_tag-sending-email","ht_kb_tag-smtp","ht_kb_tag-smtp-errors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Fix the &quot;Recipient Address Rejected&quot; 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