{"id":35086,"date":"2026-07-17T09:46:27","date_gmt":"2026-07-17T09:46:27","guid":{"rendered":"https:\/\/1grid.co.za\/knowledge\/?post_type=ht_kb&#038;p=35086"},"modified":"2026-07-17T09:46:28","modified_gmt":"2026-07-17T09:46:28","slug":"browser-ssl-state-how-to-clear-1-grid","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/browser-ssl-state-how-to-clear-1-grid\/","title":{"rendered":"Browser SSL State: How to Clear | 1-grid\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Browsers often store SSL certificate information to improve browsing performance. Occasionally, this cached information becomes outdated, causing your browser to display old certificate details even though your website has been configured correctly.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This guide will help you clear your browser&#8217;s SSL state if&nbsp;you&#8217;re&nbsp;seeing SSL certificate warnings, outdated certificate information, or secure connection errors after installing, renewing, or updating an SSL certificate.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By following the steps below, you can refresh your browser&#8217;s stored SSL information and verify whether the issue has been resolved before performing more advanced troubleshooting.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/07\/1-grid-Images-for-KB-Articles-1000-x-600-px-80.png\" alt=\"Browser SSL State: How to Clear | 1-grid\" class=\"wp-image-35089\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Quick Links<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-what-this-means\">What This Means&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-steps-to-clear-your-browser-ssl-state\">Steps to Clear Your Browser SSL State\u00a0<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-step-1-close-any-open-website-tabs\">Step 1: Close Any Open Website Tabs&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-step-2-clear-the-ssl-state\">Step 2: Clear the SSL State&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-step-3-verify-the-website\">Step 3: Verify the Website&nbsp;<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 id=\"htoc-what-this-means\" class=\"wp-block-heading\"><strong>What This Means<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your browser stores SSL certificate information locally (known as the&nbsp;<strong>SSL state<\/strong>&nbsp;or&nbsp;<strong>SSL cache<\/strong>) to speed up secure connections to websites.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If your SSL certificate has recently been:\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-installed\">Installed\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-renewed\">Renewed\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-reissued\">Reissued\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-replaced\">Replaced\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-updated\">Updated\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>IMPORTANT: <\/strong><br><br>Your browser may continue using the old certificate information until its SSL cache is cleared.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clearing the SSL state removes this stored certificate information without affecting your saved passwords, bookmarks, browsing history, or website data.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is often one of the quickest ways to resolve browser-specific SSL warnings.&nbsp;<\/p>\n\n\n\n<h2 id=\"htoc-steps-to-clear-your-browser-ssl-state\" class=\"wp-block-heading\"><strong>Steps to Clear Your Browser SSL State<\/strong>\u00a0<\/h2>\n\n\n\n<h6 id=\"htoc-step-1-close-any-open-website-tabs\" class=\"wp-block-heading\"><strong>Step 1: Close Any Open Website Tabs<\/strong>&nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Before clearing the SSL state:\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-close-any-tabs-displaying-your-website\">Close any tabs displaying your website.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-close-any-browser-windows-connected-to-the-affected-website\">Close any browser windows connected to the affected website.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h6 id=\"htoc-step-2-clear-the-ssl-state\" class=\"wp-block-heading\"><strong>Step 2: Clear the SSL State<\/strong>&nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Follow the instructions for your operating system or browser.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"htoc-google-chrome-windows\"><strong>Google Chrome (Windows)<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Google Chrome on Windows uses the Windows SSL certificate cache.&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-close-chrome\">Close Chrome.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-open-the-start-menu1\">Open the\u00a0<strong>Start Menu<\/strong>.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-search-for-internet-options-and-open-it\">Search for\u00a0<strong>Internet Options<\/strong>\u00a0and open it.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-select-the-content-tab\">Select the\u00a0<strong>Content<\/strong>\u00a0tab.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-click-clear-ssl-state11\">Click\u00a0<strong>Clear SSL State<\/strong>.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-click-ok-when-prompted\">Click\u00a0<strong>OK<\/strong>\u00a0when prompted.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-reopen-chrome\">Reopen Chrome.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-visit-your-website-again-using-https\">Visit your website again using\u00a0<a href=\"https:\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/<\/strong><\/a>.\u00a0\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"htoc-microsoft-edge-windows\"><strong>Microsoft Edge (Windows)<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Edge also uses the Windows SSL certificate cache.&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-close-microsoft-edge\">Close Microsoft Edge.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-open-internet-options\">Open\u00a0<strong>Internet Options<\/strong>.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-select-the-content-tab1\">Select the\u00a0<strong>Content<\/strong>\u00a0tab.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-click-clear-ssl-state\">Click\u00a0<strong>Clear SSL State<\/strong>.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-confirm-the-action\">Confirm the action.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-restart-microsoft-edge\">Restart Microsoft Edge.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-test-your-website-again\">Test your website again.\u00a0\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"htoc-google-chrome-macos\"><strong>Google Chrome (macOS)<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chrome on macOS uses the<strong> <a href=\"https:\/\/support.apple.com\/en-za\/guide\/keychain-access\/kyca1083\/mac\" target=\"_blank\" rel=\"noreferrer noopener\">macOS Keychain<\/a><\/strong>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If outdated certificate information continues to appear:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-keychain-access-from-applications-utilities\">Open\u00a0<strong>Keychain Access<\/strong>\u00a0from\u00a0<strong>Applications > Utilities<\/strong>.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-search-for-your-domain-name\">Search for your domain name.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-search-for-your-domain-name1\">Remove any outdated or duplicate certificates if\u00a0appropriate.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-restart-chrome\">Restart Chrome.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-revisit-your-website\">Revisit your website.\u00a0\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong>\u00a0Only\u00a0delete\u00a0certificates if\u00a0you&#8217;re\u00a0confident\u00a0they&#8217;re\u00a0outdated. If\u00a0you&#8217;re\u00a0unsure, leave them in place and contact Support for guidance.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"htoc-mozilla-firefox\"><strong>Mozilla Firefox<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Firefox&nbsp;maintains&nbsp;its own certificate store.&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li id=\"htoc-open-settings\">Open\u00a0<strong>Settings<\/strong>.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-navigate-to-privacy-amp-security\">Navigate to\u00a0<strong>Privacy &amp; Security<\/strong>.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-scroll-to-certificates1\">Scroll to\u00a0<strong>Certificates<\/strong>.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-select-view-certificates1\">Select\u00a0<strong>View Certificates<\/strong>.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-under-the-servers-tab-remove-any-outdated-entries-for-your-website\">Under the\u00a0<strong>Servers<\/strong>\u00a0tab, remove any outdated entries for your website.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-restart-firefox\">Restart Firefox.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-test-your-website-again1\">Test your website again.\u00a0\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\"><\/ol>\n\n\n\n<h6 id=\"htoc-step-3-verify-the-website\" class=\"wp-block-heading\"><strong>Step 3: Verify the Website<\/strong>&nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>After clearing the SSL state:\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-visit-your-website-using-https\">Visit your website using\u00a0<a href=\"https:\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/<\/strong><\/a>\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-confirm-the-padlock-icon-appears\">Confirm the padlock icon appears.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-check-that-there-are-no-ssl-security-warnings\">Check that there are no SSL security warnings.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-verify-the-correct-ssl-certificate-is-being-displayed\">Verify the correct SSL certificate is being displayed.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 id=\"htoc-important-things-to-know\" class=\"wp-block-heading\"><strong>Important Things to Know<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-clearing-the-ssl-state-only-removes-cached-certificate-information\">Clearing the SSL state only removes cached certificate information.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-your-saved-passwords-cookies-bookmarks-and-browsing-history-remain-unchanged\">Your saved passwords, cookies, bookmarks, and browsing history remain unchanged.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-if-your-ssl-certificate-was-only-recently-installed-or-renewed-dns-or-ssl-propagation-may-still-be-in-progress\">If your SSL certificate was only recently installed or renewed, DNS or SSL <strong><a href=\"https:\/\/1grid.co.za\/knowledge\/what-is-dns-propagation-and-why-does-it-take-so-long\/\" target=\"_blank\" rel=\"noreferrer noopener\">propagation<\/a> <\/strong>may still be in progress.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-browser-specific-ssl-issues-can-often-be-confirmed-by-testing-the-website-in-another-browser-or-device\">Browser-specific SSL issues can often be confirmed by testing the website in another browser or device.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-if-your-ssl-certificate-hasn-t-been-installed-correctly-on-your-hosting-account-clearing-the-ssl-state-won-t-resolve-the-issue\">If your SSL certificate\u00a0hasn&#8217;t\u00a0been installed correctly on your hosting account, clearing the SSL state\u00a0won&#8217;t\u00a0resolve the issue.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 id=\"htoc-before-you-move-on\" class=\"wp-block-heading\"><strong>Before You Move On<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before assuming&nbsp;there&#8217;s&nbsp;a problem with your SSL certificate, check that:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-your-ssl-certificate-has-been-installed-successfully\">Your SSL certificate has been installed successfully.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-your-website-loads-using-https\">Your website loads using\u00a0<a href=\"https:\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/<\/strong><\/a>.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-re-accessing-the-correct-domain-name\">You&#8217;re\u00a0accessing the correct domain name.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-ve-tested-in-a-private-incognito-browser-window\">You&#8217;ve\u00a0tested in a private\/incognito browser window.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-you-ve-tested-from-another-browser-or-device\">You&#8217;ve\u00a0tested from another browser or device.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-dns-changes-if-applicable-have-had-enough-time-to-propagate\">DNS changes (if applicable) have had enough time to propagate.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 id=\"htoc-common-mistakes-to-avoid\" class=\"wp-block-heading\"><strong>Common Mistakes to Avoid<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-assuming-the-ssl-certificate-is-broken-before-clearing-the-browser-s-ssl-cache\">Assuming the SSL certificate is broken before clearing the browser&#8217;s SSL cache.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-clearing-your-entire-browser-history-instead-of-only-the-ssl-state\">Clearing your entire browser history instead of only the SSL state.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-testing-immediately-after-installing-a-certificate-without-allowing-time-for-propagation\">Testing\u00a0immediately\u00a0after installing a certificate without allowing time for propagation.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-forgetting-to-restart-your-browser-after-clearing-the-ssl-state\">Forgetting to restart your browser after clearing the SSL state.\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-assuming-the-issue-affects-all-visitors-when-it-may-only-affect-your-local-browser\">Assuming the issue affects all visitors when it may only affect your local browser.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 id=\"htoc-if-this-didn-t-work\" class=\"wp-block-heading\"><strong>If This Didn&#8217;t Work<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you still receive SSL certificate warnings after clearing the SSL state, please gather the following before contacting 1-grid Support:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-your-domain-name\">Your domain name\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-the-exact-ssl-error-message\">The exact SSL error message\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-a-screenshot-of-the-warning\">A screenshot of the warning\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-your-browser-name-and-version\">Your browser name and version\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-your-operating-system\">Your operating system\u00a0\u00a0<\/li>\n\n\n\n<li id=\"htoc-confirmation-that-you-ve-already-cleared-the-ssl-state\">Confirmation that\u00a0you&#8217;ve\u00a0already cleared the SSL state\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This information will help us investigate the issue more efficiently.\u00a0<\/p>\n\n\n\n<h2 id=\"htoc-related-articles\" class=\"wp-block-heading\"><strong>Related Articles<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-how-to-install-an-ssl-certificate\"><a href=\"https:\/\/1grid.co.za\/website-security\/ssl\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Buy an SSL with 1-grid<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-how-to-renew-an-ssl-certificate\"><a href=\"https:\/\/1grid.co.za\/knowledge\/reusing-an-existing-csr-ssl-certificate-renewal-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Reusing an Existing CSR: SSL Certificate Renewal<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-how-to-redirect-your-website-to-https\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-redirect-your-website-to-https-with-1grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Redirect Your Website to HTTPS\u00a0\u00a0<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-how-to-generate-a-certificate-signing-request-csr\"><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=CSR&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Generate a Certificate Signing Request (CSR)\u00a0\u00a0<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-troubleshoot-common-ssl-certificate-errors\"><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=SSL+Error&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Troubleshoot Common SSL Certificate Errors\u00a0\u00a0<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<h2 id=\"htoc-faqs\" class=\"wp-block-heading\">FAQs<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What does clearing the SSL state do?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-what-does-clearing-the-ssl-state-do\">It removes your browser&#8217;s locally stored SSL certificate information so your browser can retrieve the latest certificate from the website.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Will clearing the SSL state\u00a0delete\u00a0my passwords?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-will-clearing-the-ssl-state-delete-my-passwords\">No. Clearing the SSL state does not remove saved passwords, cookies, browsing history, or bookmarks.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Why am I still seeing an SSL warning after renewing my certificate?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-why-am-i-still-seeing-an-ssl-warning-after-renewing-my-certificate\">Your browser may still be using cached certificate information, or the SSL certificate may not yet be installed correctly. Clearing the SSL state is a good first troubleshooting step.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Does every browser store SSL certificates differently?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-does-every-browser-store-ssl-certificates-differently\">Yes. Chrome and Edge on Windows use the Windows SSL cache, while Firefox\u00a0maintains\u00a0its own certificate store. Chrome on macOS uses the macOS Keychain.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Should I clear my browser cache as well?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-should-i-clear-my-browser-cache-as-well\">If clearing the SSL state\u00a0doesn&#8217;t\u00a0resolve the issue, clearing your browser cache or testing in a private browsing session may help.\u00a0<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I know if the SSL certificate is working?\u00a0<\/strong><\/summary>\n<p class=\"wp-block-paragraph\" id=\"htoc-how-do-i-know-if-the-ssl-certificate-is-working\">Visit your website using\u00a0<a href=\"https:\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/<\/strong><\/a>\u00a0and check for the padlock icon. You can also view the certificate details by selecting the padlock in your browser&#8217;s address bar.\u00a0<\/p>\n<\/details>\n\n\n\n<h2 id=\"htoc-empowering-insight\" class=\"wp-block-heading\"><strong>Empowering Insight<\/strong>&nbsp;<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"300\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/03\/1-grid-Images-for-KB-Articles-1000-x-600-px-1600-x-300-px.png\" alt=\"Empowering Insight\" class=\"wp-image-34464\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">SSL certificate warnings are often caused by cached browser information rather than a problem with the certificate itself. Clearing the SSL state is a quick, safe troubleshooting step that&nbsp;frequently&nbsp;resolves the issue without requiring changes to your hosting or website.&nbsp;<\/p>\n\n\n\n<h2 id=\"htoc-need-additional-support\" class=\"wp-block-heading\"><strong>Need Additional Support?<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If&nbsp;you&#8217;ve&nbsp;followed this guide and your website is still displaying SSL certificate warnings, our Support Team is here to help.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Contact us<\/strong> <\/a>with your domain name, browser details, screenshots of any errors, and confirmation that\u00a0you&#8217;ve\u00a0already cleared your browser&#8217;s SSL state. This will help us investigate and resolve the issue as quickly as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Browsers often store SSL certificate information to improve browsing performance. Occasionally, this cached information becomes outdated, causing your browser to display old certificate details even though your website has been configured correctly.&nbsp; This guide will help you clear your browser&#8217;s SSL state if&nbsp;you&#8217;re&nbsp;seeing SSL certificate warnings, outdated certificate information, or&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[21,1201],"ht-kb-tag":[153,189,1916,1335,493,1912,950,1914,1915,1913,1138],"class_list":["post-35086","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ssl-certificates","ht_kb_category-troubleshooting-website","ht_kb_tag-browser","ht_kb_tag-chrome","ht_kb_tag-clear-ssl-cache","ht_kb_tag-firefox","ht_kb_tag-https","ht_kb_tag-microsoft-edge","ht_kb_tag-ssl","ht_kb_tag-ssl-cache","ht_kb_tag-ssl-certificate-warning","ht_kb_tag-ssl-troubleshooting","ht_kb_tag-windows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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