{"id":35285,"date":"2026-08-17T14:13:14","date_gmt":"2026-08-17T14:13:14","guid":{"rendered":"https:\/\/1grid.co.za\/knowledge\/?post_type=ht_kb&#038;p=35285"},"modified":"2026-08-17T14:13:16","modified_gmt":"2026-08-17T14:13:16","slug":"how-to-find-your-ftp-details-in-cpanel-with-1-grid","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-find-your-ftp-details-in-cpanel-with-1-grid\/","title":{"rendered":"How to Find Your FTP Details in cPanel with 1-grid"},"content":{"rendered":"\n<h4 id=\"htoc-locate-your-ftp-hostname-username-and-port-parameters-in-cpanel-to-connect-securely-via-filezilla-or-other-ftp-clients\" class=\"wp-block-heading\">Locate your FTP hostname, username, and port parameters in cPanel to connect securely via FileZilla or other FTP clients.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to connect to your website using an FTP application such as<strong> <a href=\"https:\/\/filezilla-project.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">FileZilla<\/a><\/strong>, you&#8217;ll need your FTP hostname, username, password, and port. This guide shows you where to find your FTP details in cPanel on your 1-grid Customer Zone hosting account, how to reset your password if needed, and how to create an additional FTP account for a developer or team member.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/08\/1-grid-Images-for-KB-Articles-1000-x-600-px-55.png\" alt=\"How to Find Your FTP Details in cPanel with 1-grid\" class=\"wp-image-35288\"\/><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-before-you-begin\">Before You Begin<\/a><\/li><li class=\"\"><a href=\"#htoc-follow-these-steps\">Follow These Steps<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><li class=\"\"><a href=\"#htoc-what-happens-next\">What Happens Next?<\/a><\/li><li class=\"\"><a href=\"#htoc-you-re-ready\">You\u2019re Ready!<\/a><\/li><li class=\"\"><a href=\"#htoc-related-articles\">Related Articles<\/a><\/li><li class=\"\"><a href=\"#htoc-need-help\">Need Help?<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-before-you-begin\" class=\"wp-block-heading\">Before You Begin<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before looking for your FTP credentials, make sure you have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-access-to-your-1-grid-client-portal\">Access to your <strong>1-grid Customer Zone<\/strong><\/li>\n\n\n\n<li id=\"htoc-an-active-web-hosting-account-using-cpanel\">An active web hosting account using <strong>cPanel<\/strong><\/li>\n\n\n\n<li id=\"htoc-access-to-the-specific-website-s-cpanel-dashboard\">Access to the specific website&#8217;s <strong>cPanel dashboard<\/strong><\/li>\n\n\n\n<li id=\"htoc-an-ftp-application-such-as-filezilla-ready-for-connection-testing\">An FTP application such as FileZilla ready for connection testing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1<em> <strong>Important: <\/strong>For security reasons, existing FTP passwords cannot be viewed in plain text. If you do not know your current password, you must reset it.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-follow-these-steps\" class=\"wp-block-heading\">Follow These Steps<\/h2>\n\n\n\n<h4 id=\"htoc-1-open-cpanel\" class=\"wp-block-heading\">1. Open cPanel<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/1grid.co.za\/knowledge\/customer-zone-how-do-i-log-in\/\" target=\"_blank\" rel=\"noreferrer noopener\">Log in<\/a> <\/strong>to your <a href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>1-grid Customer Zone<\/strong><\/a>, open the web hosting service associated with your domain, and select <strong>Login to cPanel<\/strong>.<\/p>\n\n\n\n<h4 id=\"htoc-2-open-ftp-accounts\" class=\"wp-block-heading\">2. Open FTP Accounts<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">In your cPanel dashboard interface, scroll down to the <strong>Files<\/strong> section cluster and select <strong>FTP Accounts<\/strong>. This page lists all FTP profiles currently configured for your package.<\/p>\n\n\n\n<h4 id=\"htoc-3-find-your-ftp-username\" class=\"wp-block-heading\">3. Find Your FTP Username<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Under the <strong>FTP Accounts<\/strong> table list, locate the account profile you want to use. The exact text string listed under the <strong>Log In<\/strong> or <strong>FTP Username<\/strong> column is what you will type into your FTP client.<\/p>\n\n\n\n<h4 id=\"htoc-4-find-your-ftp-hostname\" class=\"wp-block-heading\">4. Find Your FTP Hostname<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">In most standard configurations, your FTP hostname follows this structure:<br><br><code>ftp.yourdomain.co.za<\/code><br><br><em>(If your domain name isn&#8217;t pointing directly to your hosting server yet, use the primary server hostname specified inside your cPanel index details).<\/em><\/p>\n\n\n\n<h4 id=\"htoc-5-check-your-ftp-port\" class=\"wp-block-heading\">5. Check Your FTP Port<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The standard network port utilised for cPanel file connections is:<br><br><code>21<\/code><br><br><em>(If your platform configuration supports encrypted file transfers, enable explicit FTPS or FTP over TLS within your application settings).<\/em><\/p>\n\n\n\n<h4 id=\"htoc-6-reset-your-ftp-password\" class=\"wp-block-heading\">6. Reset Your FTP Password<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you forgot the password for an active FTP profile:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-go-back-to-the-ftp-accounts-manager-in-cpanel\">Go back to the <strong>FTP Accounts<\/strong> manager in cPanel.<\/li>\n\n\n\n<li id=\"htoc-locate-your-target-account-and-click-change-password\">Locate your target account and click <strong>Change Password<\/strong>.<\/li>\n\n\n\n<li id=\"htoc-input-a-robust-new-password-string-and-click-save\">Input a robust new password string and click <strong>Save<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 id=\"htoc-7-create-an-additional-ftp-account\" class=\"wp-block-heading\">7. Create an Additional FTP Account<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of sharing your primary master credentials with a contractor or developer, generate a restricted sub-account:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-under-add-ftp-account-complete-the-form-fields-with-a-new-username-and-secure-password\">Under <strong>Add FTP Account<\/strong>, complete the form fields with a new username and secure password.<\/li>\n\n\n\n<li id=\"htoc-specify-the-exact-root-path-directory-the-account-is-allowed-to-access\">Specify the exact root path directory the account is allowed to access.<\/li>\n\n\n\n<li id=\"htoc-click-create-ftp-account\">Click <strong>Create FTP Account<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-what-happens-next\" class=\"wp-block-heading\">What Happens Next?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your connection strings, port <code>21<\/code>, and updated credentials are ported into FileZilla or your preferred client, you can manage your server files directly. If connection handshakes fail, verify your hostname syntax and firewall blocks before altering backend environments.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-you-re-ready\" class=\"wp-block-heading\">You\u2019re Ready!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You have successfully located your cPanel FTP connection parameters. Always utilise separate restricted accounts when granting external team members access to your website directories.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-theme-default-background-color has-background wp-element-button\" href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Log In to Customer Zone &amp; View FTP Details Now<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-related-articles\" class=\"wp-block-heading\">Related Articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-how-to-connect-to-your-website-using-filezilla\"><a href=\"https:\/\/1grid.co.za\/knowledge\/cpanel-how-to-create-an-ftp-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Create an FTP Account in cPanel<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-how-to-reset-an-ftp-password-in-cpanel\"><a href=\"https:\/\/1grid.co.za\/knowledge\/cpanel-how-to-change-your-ftp-passwords\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Reset an FTP Password in cPanel<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-\"><a href=\"https:\/\/1grid.co.za\/knowledge\/filezilla-ftp-connection-timeout-error\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>FileZilla FTP \u2013 Connection Timeout Error<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-1\"><a href=\"https:\/\/1grid.co.za\/knowledge\/cpanel-how-to-create-additional-ftp-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>cPanel: How to Create Additional FTP Accounts<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-need-help\" class=\"wp-block-heading\">Need Help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your client application refuses to establish an active session after validating your details, <a href=\"https:\/\/1grid.co.za\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>contact us<\/strong><\/a>. Our Support team is here to help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Have your domain name, target hostname, username, port number, and error logs ready. <strong>Do not send your password.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Locate your FTP hostname, username, and port parameters in cPanel to connect securely via FileZilla or other FTP clients. If you need to connect to your website using an FTP application such as FileZilla, you&#8217;ll need your FTP hostname, username, password, and port. This guide shows you where to find&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1198,1174],"ht-kb-tag":[238,1929,407,434,1965,1964,1106,1966,1832],"class_list":["post-35285","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cpanel","ht_kb_category-hosting","ht_kb_tag-cpanel","ht_kb_tag-file-transfer-protocol","ht_kb_tag-filezilla","ht_kb_tag-ftp","ht_kb_tag-ftp-accounts","ht_kb_tag-ftps","ht_kb_tag-web-hosting","ht_kb_tag-website-files","ht_kb_tag-website-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Find Your FTP Details in cPanel | 1-grid<\/title>\n<meta name=\"description\" content=\"Learn how to find your FTP hostname, username and port in cPanel with 1-grid, reset your FTP password and 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