{"id":35342,"date":"2026-08-19T13:13:46","date_gmt":"2026-08-19T13:13:46","guid":{"rendered":"https:\/\/1grid.co.za\/knowledge\/?post_type=ht_kb&#038;p=35342"},"modified":"2026-08-20T12:25:03","modified_gmt":"2026-08-20T12:25:03","slug":"how-to-configure-ws_ftp-for-your-1-grid-hosting-account","status":"publish","type":"ht_kb","link":"https:\/\/1grid.co.za\/knowledge\/how-to-configure-ws_ftp-for-your-1-grid-hosting-account\/","title":{"rendered":"How to Configure WS_FTP for Your 1-grid Hosting Account"},"content":{"rendered":"\n<h4 id=\"htoc-set-up-your-ws-ftp-desktop-client-securely-to-upload-download-and-manage-your-website-files-seamlessly\" class=\"wp-block-heading\">Set up your WS_FTP desktop client securely to upload, download, and manage your website files seamlessly.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">This guide will help you configure WS_FTP so you can securely transfer files between your computer and your 1-grid hosting account. Whether you&#8217;re uploading a new website, updating existing files, or managing backups, WS_FTP allows you to connect directly to your hosting server. Once configured, you can reuse your saved connection whenever you need to manage your website on your 1-grid Customer Zone account.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/1grid.co.za\/knowledge\/wp-content\/uploads\/2026\/08\/1-grid-Images-for-KB-Articles-1000-x-600-px-72.png\" alt=\"How to Configure WS_FTP | 1-grid\" class=\"wp-image-35343\"\/><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-before-you-begin\">Before You Begin<\/a><\/li><li class=\"\"><a href=\"#htoc-follow-these-steps\">Follow These Steps<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><li class=\"\"><a href=\"#htoc-what-happens-next\">What Happens Next?<\/a><\/li><li class=\"\"><a href=\"#htoc-important-things-to-know\">Important Things to Know<\/a><\/li><li class=\"\"><a href=\"#htoc-common-mistakes-to-avoid\">Common Mistakes to Avoid<\/a><\/li><li class=\"\"><a href=\"#htoc-if-this-didn-t-work\">If This Didn&#8217;t Work<\/a><\/li><li class=\"\"><a href=\"#htoc-you-re-ready\">You\u2019re Ready!<\/a><\/li><li class=\"\"><a href=\"#htoc-related-articles\">Related Articles<\/a><\/li><li class=\"\"><a href=\"#htoc-need-help\">Need Help?<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-before-you-begin\" class=\"wp-block-heading\">Before You Begin<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before linking your local machine to your server via WS_FTP, make sure you have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-an-active-1-grid-web-hosting-account\">An active <strong>1-grid web hosting account<\/strong><\/li>\n\n\n\n<li id=\"htoc-the-ws-ftp-desktop-application-installed-on-your-computer\">The <strong><a href=\"https:\/\/www.progress.com\/ftp-client\" target=\"_blank\" rel=\"noreferrer noopener\">WS_FTP desktop application<\/a><\/strong> installed on your computer<\/li>\n\n\n\n<li id=\"htoc-your-explicit-ftp-connection-parameters-ready-ftp-hostname-ftp-username-and-ftp-password-1-2-3-4-5\">Your explicit FTP connection parameters ready (<strong>FTP Hostname, FTP Username, and FTP Password<\/strong>)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1 <em><strong>Tip: <\/strong>If you don&#8217;t know your specific credentials, follow our initial guide on<strong> <a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-find-your-ftp-details-in-cpanel-with-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Find Your FTP Login Details<\/a><\/strong> (if you are using cPanel) within your hosting control panel before proceeding.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-follow-these-steps\" class=\"wp-block-heading\">Follow These Steps<\/h2>\n\n\n\n<h4 id=\"htoc-1-open-site-manager\" class=\"wp-block-heading\">1. Open Site Manager<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Launch the <strong>WS_FTP<\/strong> application on your desktop. Move your cursor to the top application navigation menu and select <strong>Connections<\/strong> \u2192 <strong>Site Manager<\/strong>.<\/p>\n\n\n\n<h4 id=\"htoc-2-create-a-folder-optional\" class=\"wp-block-heading\">2. Create a Folder (Optional)<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you operate multiple web properties or server locations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-click-the-create-folder-button-in-the-site-manager-tool-screen\">Click the <strong>Create Folder<\/strong> button in the Site Manager tool screen.<\/li>\n\n\n\n<li id=\"htoc-enter-an-organizational-folder-name-and-save-it-to-keep-your-dashboard-clean-1\">Enter an organisational folder name and save it to keep your dashboard clean.<\/li>\n<\/ul>\n\n\n\n<h4 id=\"htoc-3-create-a-new-site\" class=\"wp-block-heading\">3. Create a New Site<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Highlight your preferred target directory folder, click <strong>Create Site<\/strong>, and input a memorable, distinct label name for your asset (e.g., <code>My Business Website<\/code>). Click <strong>Next<\/strong>.<\/p>\n\n\n\n<h4 id=\"htoc-4-choose-the-connection-type\" class=\"wp-block-heading\">4. Choose the Connection Type<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Select your preferred data routing protocol from the dropdown options.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-highly-recommended-select-ftps-or-sftp-to-ensure-your-data-stream-remains-encrypted-over-network-pathways\"><strong>Highly Recommended:<\/strong> Select <strong>FTPS<\/strong> or <strong>SFTP<\/strong> to ensure your data stream remains encrypted over network pathways.<\/li>\n\n\n\n<li id=\"htoc-standard-alternative-select-ftp-if-your-package-baseline-parameters-do-not-enable-encryption-logic-click-next-1-2\"><strong>Standard Alternative:<\/strong> Select <strong>FTP<\/strong> if your package baseline parameters do not enable encryption logic. Click <strong>Next<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 id=\"htoc-5-enter-the-server-address\" class=\"wp-block-heading\">5. Enter the Server Address<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Input your hosting server destination address into the <strong>Host Name\/Server Address<\/strong> field row layout (e.g., <code>ftp.yourdomain.co.za<\/code> or your designated server IP string). Click <strong>Next<\/strong>.<\/p>\n\n\n\n<h4 id=\"htoc-6-enter-your-login-details\" class=\"wp-block-heading\">6. Enter Your Login Details<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Input your explicit server credentials into the matching text fields:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-user-id-your-full-ftp-account-username-string\"><strong>User ID:<\/strong> Your full FTP account username string.<\/li>\n\n\n\n<li id=\"htoc-password-your-unique-hosting-account-ftp-password-string-click-next-1-2-3-4\"><strong>Password:<\/strong> Your unique hosting account FTP password string. Click <strong>Next<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 id=\"htoc-7-complete-the-setup\" class=\"wp-block-heading\">7. Complete the Setup<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Review your configuration summaries and click <strong>Finish<\/strong>. WS_FTP will securely cache this profile map internally, allowing you to establish immediate server connections moving forward.<\/p>\n\n\n\n<h4 id=\"htoc-8-verify-the-connection\" class=\"wp-block-heading\">8. Verify the Connection<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Double-click your newly generated connection link profile card. Once connected, confirm that your remote directory folder structure renders on the right side of the screen, and upload a tiny test file to verify stable read\/write functionality.<\/p>\n\n\n\n<h4 id=\"htoc-9-disconnect-safely\" class=\"wp-block-heading\">9. Disconnect Safely<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">When you have finished uploading or downloading data profiles, click the active <strong>Disconnect<\/strong> socket icon button on the control bar to cleanly terminate your network session.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-what-happens-next\" class=\"wp-block-heading\">What Happens Next?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once saved, your server mapping handles data transmissions in real-time.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-synchronized-files-content-items-dragged-from-your-left-hand-local-browser-window-area-into-the-right-hand-remote-server-list-update-your-public-site-files-immediately\"><strong>Synchronised Files:<\/strong> Content items dragged from your left-hand local browser window area into the right-hand remote server list update your public site files immediately.<\/li>\n\n\n\n<li id=\"htoc-persistent-indexing-your-unique-credential-configurations-remain-locked-down-inside-your-site-vault-panel-so-you-never-have-to-re-type-variables\"><strong>Persistent Indexing:<\/strong> Your unique credential configurations remain locked down inside your site vault panel so you never have to re-type variables.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-important-things-to-know\" class=\"wp-block-heading\">Important Things to Know<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-the-root-cause-matrix-most-unexpected-server-connection-drops-are-triggered-by-basic-typographical-errors-inside-credential-fields-or-picking-an-incompatible-protocol-string\"><strong>The Root Cause Matrix:<\/strong> Most unexpected server connection drops are triggered by basic typographical errors inside credential fields or picking an incompatible protocol string.<\/li>\n\n\n\n<li id=\"htoc-firewall-interruptions-aggressive-localized-security-configurations-anti-virus-apps-or-router-profiles-can-occasionally-intercept-connection-handshakes-on-ports-21-or-22\"><strong>Firewall Interruptions:<\/strong> Aggressive localised security configurations, anti-virus apps, or router profiles can occasionally intercept connection handshakes on ports <code>21<\/code> or <code>22<\/code>.<\/li>\n\n\n\n<li id=\"htoc-shared-workspace-risks-storing-passwords-or-caching-explicit-connection-details-is-strongly-discouraged-if-you-are-managing-sites-from-a-public-network-machine-terminal\"><strong>Shared Workspace Risks:<\/strong> Storing passwords or caching explicit connection details is strongly discouraged if you are managing sites from a public network machine terminal.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-common-mistakes-to-avoid\" class=\"wp-block-heading\">Common Mistakes to Avoid<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-typing-a-generic-server-address-string-instead-of-your-specific-custom-server-ip-or-ftp-prefix\">Typing a generic server address string instead of your specific custom server IP or <code>ftp.<\/code> prefix.<\/li>\n\n\n\n<li id=\"htoc-forgetting-your-full-alphanumeric-layout-case-structure-when-mapping-the-user-field-rows\">Forgetting your full alphanumeric case structure when mapping the user field rows.<\/li>\n\n\n\n<li id=\"htoc-utilizing-standard-unencrypted-protocols-over-open-public-wi-fi-access-paths\">Utilising standard, unencrypted protocols over open public Wi-Fi access paths.<\/li>\n\n\n\n<li id=\"htoc-selecting-an-incorrect-port-variable-configuration-inside-the-client-preferences-screen\">Selecting an incorrect port variable configuration inside the client preferences screen.<\/li>\n\n\n\n<li id=\"htoc-forgetting-to-hit-disconnect-leaving-an-idle-unmonitored-line-slot-running-to-the-backend-server\">Forgetting to hit disconnect, leaving an idle, unmonitored line slot running to the backend server.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-if-this-didn-t-work\" class=\"wp-block-heading\">If This Didn&#8217;t Work<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Should the connection initialisation loop or return an immediate socket termination error message, log in to your portal layout to confirm that your primary server instance status reads active. If the error text points specifically to authorisation faults, navigate back to your cPanel dashboard to run a quick FTP password reset block.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-you-re-ready\" class=\"wp-block-heading\">You\u2019re Ready!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your desktop WS_FTP application environment is completely configured to communicate with your server cloud. You can now securely manage your website data, deploy file sets, and backup your folders directly from your desktop.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-theme-default-background-color has-background wp-element-button\" href=\"https:\/\/1-grid.com\/client\/index.php?rp=\/login\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Log In to Customer Zone &amp; Manage FTP Links Now<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-related-articles\" class=\"wp-block-heading\">Related Articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-how-to-find-your-ftp-login-details\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-find-your-ftp-details-in-cpanel-with-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Find Your FTP Login Details in cPanel<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-how-to-use-file-manager-in-cpanel\"><a href=\"https:\/\/1grid.co.za\/knowledge\/how-to-use-file-manager-in-cpanel-with-1-grid\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Use File Manager in cPanel<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-how-to-upload-website-files-using-ftp\"><a href=\"https:\/\/1grid.co.za\/knowledge\/cpanel-how-to-change-your-ftp-passwords\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>How to Reset Your FTP Password in cPanel<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-\"><a href=\"https:\/\/1grid.co.za\/knowledge\/common-ftp-errors\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Common FTP Errors<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-understanding-ftp-ftps-and-sftp\"><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=FTP&amp;ht-kb-search=1&amp;lang=#:~:text=FTP%20vs%20SFTP%3A%20Which%20Should%20You%20Use%3F\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>FTP vs SFTP: Which Should You Use?<\/strong><\/a><\/li>\n\n\n\n<li id=\"htoc-1\"><a href=\"https:\/\/1grid.co.za\/knowledge\/?s=FTP+Plesk&amp;ht-kb-search=1&amp;lang=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>FTP in Plesk Guides<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"htoc-need-help\" class=\"wp-block-heading\">Need Help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your client terminal loops continuously during authentication steps, or if network firewalls drop your asset uploads, contact our server support engineers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To help us investigate your FTP routing quickly, please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htoc-your-primary-domain-name-and-hosting-package-tier\">Your primary <strong>domain name<\/strong> and hosting package tier<\/li>\n\n\n\n<li id=\"htoc-the-exact-ftp-hostname-and-username-you-are-utilizing\">The exact <strong>FTP hostname and username<\/strong> you are utilising<\/li>\n\n\n\n<li id=\"htoc-a-screenshot-of-the-error-notice-showing-inside-ws-ftp\">A <strong>screenshot of the error notice<\/strong> showing inside WS_FTP<\/li>\n\n\n\n<li id=\"htoc-the-exact-version-distribution-of-ws-ftp-running-on-your-machine\">The exact version distribution of WS_FTP running on your machine<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Set up your WS_FTP desktop client securely to upload, download, and manage your website files seamlessly. This guide will help you configure WS_FTP so you can securely transfer files between your computer and your 1-grid hosting account. Whether you&#8217;re uploading a new website, updating existing files, or managing backups, WS_FTP&#8230;<\/p>\n","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[1198,1174,24],"ht-kb-tag":[1989,434,1964,470,908,909,1966,1988],"class_list":["post-35342","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cpanel","ht_kb_category-hosting","ht_kb_category-website","ht_kb_tag-file-transfer","ht_kb_tag-ftp","ht_kb_tag-ftps","ht_kb_tag-hosting","ht_kb_tag-setup","ht_kb_tag-sftp","ht_kb_tag-website-files","ht_kb_tag-ws_ftp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Configure WS_FTP | 1-grid<\/title>\n<meta name=\"description\" content=\"Learn how to configure WS_FTP for your 1-grid hosting account using secure FTP settings to 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