At 1-grid, we believe managing your hosting, email, or domain services should be simple and transparent. This is why it matters to us to make requesting your 1-grid account statement easy, giving you a clear view of your billing history, payments received, and any outstanding balances, all in one place.
By requesting your latest statement, you can stay informed, track payments, and keep your account up to date, all without having to worry about the status of your account.
This guide will provide you with information on what an account statement is, why these matter and how you can request yours.
What Is an Account Statement?
An account statement is a summary of all billing activities on your 1-grid account for a specific period. It includes:
- Invoices issued and paid.
- Outstanding balances.
- Credits, debits, and refunds applied.
- Payment references and dates.
In short, it’s your financial snapshot, helping you keep track of your hosting, email and domain expenses in one convenient document.
Why Are Account Statements Important?
Account statements are an essential part of transparent billing and record-keeping.
They help you:
Track Your Payment History
See which invoices are paid, pending, or overdue.
Manage Business Finances
Use statements for accounting or reconciliation.
Ensure Transparency
Always know what’s been billed and when.
Simplify Communication
How to Request Your 1-grid Account Statement
At 1-grid, it is our priority to ensure that the information reflected in your Account Statement is accurate. This means that our Team diligently downloads this for you, checks it, and then sends it to you via your primary registered email address whenever you request this.
Here’s how it works:
- Statement Request received via email at billing@1-grid.com or via phone.
- Include: Period required
- Our Team will manually reconcile this for you and send this to you via email.
This ensures accurate reporting of your payment history on your 1-grid account and the security of your information.
Security and Transparency
At 1-grid, your data security is our priority. This means that statements can only be requested by authorised account holders.
You can trust that your financial data is:
- Accessible only to the right people.
- Always up to date with real-time transaction information.
IMPORTANT: If you need your statement sent to a different contact or email address, you can invite a new user to your account and add them as a sub-account or add a technical/support contact to allow them different levels of access to your account and support on your behalf. This keeps your account secure while giving the right people access to logins, support, account functions, technical functions and management.
When to Contact 1-grid Billing Support
Contact our Team with a follow-up if:
- Notice discrepancies between your statement and invoices.
- Can’t access or download your statement from the email you received from them.
- Need assistance understanding your billing activity.
FAQs
How often are statements updated?
Your account statement updates automatically with each payment, refund, or new invoice.
Can I request older statements?
Yes, you can request older, past statements. They may take a little longer to consolidate, so please allow our Team some time to process these for you.
What’s the difference between an invoice and a statement?
An invoice is a request for payment for a specific service. A statement is a summary of all transactions (invoices, payments, and credits) over time.
What happens if I find discrepancies?
Our Billing Team will reach out to our Finance Team to have them generate a more in-depth statement for additional review and consolidation to be done before sending this to you. This, however, means some additional time would be needed, and it is important to be specific when highlighting your concerns to our Team.
Additional Resources
Everything You Need to Know About Payments at 1-grid
Suspensions at 1-grid, and How to Deal with These
Need Additional Support?
We’re Here to Help:
Requesting and understanding your 1-grid Account Statement doesn’t have to feel complicated with this easy-to-understand guide. Stuck? Contact our Billing Team for clarity and guidance (https://1grid.co.za/contact-us/). We’re ready to see how we can help!