We believe in keeping your billing experience simple, transparent, and stress-free. That’s why we offer different billing cycles at 1-grid and make it easy for you to find the right one that works for you.
Your billing cycle determines when you’re invoiced and how often you’re charged for your hosting, domains, and other services.
Understanding your billing cycle helps you plan your payments, avoid unexpected charges, and ensure that your services remain active without interruption.
This guide will explain what a billing cycle is, what options are available, and how to view yours directly through your Customer Zone.
What Is a Billing Cycle?
A billing cycle is the recurring period between two invoice dates for your 1-grid products or services.
It defines how often you are billed and when payments are due.
For example:
- Monthly cycle: You’re billed every month for your services.
- Annual cycle: You’re billed once per year, usually at a discounted rate compared to monthly payments.
Your billing cycle starts on your account’s activation or renewal date and repeats according to your selected plan.
What Billing Cycles Can I Choose?
At 1-grid, we offer flexible billing cycles to suit your budget and business needs:
| Billing Cycle | Description | Ideal For |
| Monthly | Billed once a month. Easier to manage cash flow with smaller, more frequent payments. | Startups, freelancers, or short-term projects. |
| Quarterly | Billed every 3 months. | Small businesses seeking short-term commitment. |
| Semi-Annually (6 months) | Billed twice per year. | Customers who prefer moderate billing frequency. |
| Annually | Billed once per year. Usually, it includes savings compared to shorter cycles. | Established businesses that prefer convenience and fewer transactions. And typically for domains. |
| Biennially (Every 2 years) | Billed every two years. Offers the most cost-effective option with the least frequent billing. | Long-term customers who are looking for stability and savings. |
| Triennially (Every 3 years) | Billed every three years. Offers the most cost-effective option with the least frequent billing. | Long-term customers who are looking for extra stability and savings. |
TIP: Review your billing cycle to align with their budget and renewal strategy.
How Do I Check My Billing Cycle?
You can view your current billing cycle anytime in your Customer Zone.
Steps to Check Your Billing Cycle:
1. Log in to your 1-grid Customer Zone.
2. Navigate to Your Active Products/Services, and then select View Details next to the product or service.
4. Under Information, you’ll see:
- Registration Date
- Recurring Amount
- Billing Cycle (Monthly, Quarterly, Annually, etc.)
- Next Due Date
- Payment Method
TIP: If you’re unsure which cycle you selected, viewing your latest invoice under Billing → Invoices also confirms your billing schedule.
How Can I Change My Billing Cycle?
If you’d like to change how often you’re billed, our Billing Team can assist you in switching between available cycles, depending on the service you would like to change.
Important:
- The change may involve a pro-rata adjustment to align billing dates correctly.
- Once the change is approved, your future invoices will reflect the new cycle.
When to Contact 1-grid Billing Support
Contact our Team if you:
- Want to switch from monthly to annual billing (or vice versa).
- See a mismatch between your invoices and the billing cycle.
- Have questions about how billing cycles at 1-grid affect your renewals.
- Need clarity about pro-rata adjustments or payments in progress.
FAQs
Can I change my billing cycle anytime?
Yes, you can request a change at any time. However, adjustments are processed manually and may include a pro-rata billing update.
Will changing my billing cycle affect my current services?
No, your services remain active while your billing cycle change is processed.
Can I view my billing cycle on my invoices?
Yes, each invoice includes your billing frequency and next due date in the summary section.
Is there a benefit to choosing an annual billing cycle?
Absolutely, annual billing often includes discounts, fewer transactions, and less administrative effort.
What happens if I miss a payment in my cycle?
You’ll receive automated payment reminders before the due date. Services may be suspended if unpaid, but reactivation is quick once payment reflects.
Additional Resources
1-grid Payments: All You Need to Never Miss a Payment
All You Need to Know About Invoicing at 1-grid
Suspensions: Guides to Keep You Online
Need Additional Support?
We’re Here to Help:
Viewing or updating your billing cycle doesn’t have to feel like a challenge with this easy-to-understand guide. Stuck? Contact our Support Team for clarity and guidance (https://1grid.co.za/contact-us/). We’re ready to see how we can help!