Email setups can feel overwhelming at first, especially when you’re just getting started, and when you see terms like IMAP, POP, or DNS. We’ll guide you to the right setup guide for your device, mail client/app, or hosting Control Panel, explain what matters (and what doesn’t), and help you avoid the most common setup issues.
This guide will help you get your email up and running quickly and confidently, whether you’re setting it up on your phone, computer, or email client or app for the first time.
Before You Begin
Creating Your Email Account
The first step is to create your email address on your hosting Control Panel.
Get started here:
cPanel
Plesk
WebsitePanel (.net)
Professional Email (Email Basic or Pro)
Getting Ready for Device, Mail Client or Mail Application Setup
Having these ready can save you 10 to 15 minutes during setup.
- Your email address (e.g. [email protected])
- Your email password
- Your device or email app (Outlook, Gmail, Mac Mail, iPhone, Android, etc.)
Choosing Your Email Setup Path
Not Sure Where to Start? Use This Quick Selector
Email Setup on a Phone or Tablet
Set Up Email on a Computer
- Windows (Outlook, Windows 10 Mail)
- Mac (Apple Mail, Outlook for Mac)
Using Webmail or Gmail?
TIP: Each app handles email slightly differently. Following the correct guide for your device prevents sync issues and repeated password errors.
IMAP vs POP – Which Should You Choose?
IMAP (Recommended)
- Syncs email across all devices
- Changes appear everywhere
- Best for phones and laptops
POP
- Downloads mail to one device
- Limited syncing
- Best for single-device use
If you’re unsure, choose IMAP as it’s the most flexible and forgiving option.
Step-by-Step Email Setup Guides (By Device and Application)
Each guide includes screenshots (where available) and settings to follow.
Windows
- Outlook (via Control Panel)
- Outlook 2010 (POP & IMAP)
- Outlook 2013
- Outlook 2016 (POP & IMAP)
- Windows 10 Mail
Mobile
Gmail and Google Workspace
Other Email Apps
Common Email Setup Issues (And Quick Fixes)
“My password keeps failing”
Quick Fix: Double-check that you’re using the email password, not your Customer Zone password.
“Emails aren’t sending or receiving”
Quick Fix: Confirm that your incoming and outgoing servers match the settings in our configuration guide.
“Email works on one device but not another”
Quick Fix: Make sure all devices are set up using IMAP, not a mix of POP and IMAP.
“Gmail / Outlook says it can’t connect”
Quick Fix: This is often a DNS or security setting issue and not a mailbox failure. Follow the DNS update guides below.
DNS Settings for Email (When This Is Required)
Some email services (like Professional Email (Basic/Pro, or Google Workspace) require DNS updates to route mail correctly.
Managing DNS
How to Update Your DNS Settings for Email (Basic, Pro for Professional Email)
IMPORTANT: Incorrect DNS settings can cause email to appear “broken” even when the mailbox is working correctly.
Our Scope of Support
If you’re stuck and need any additional guidance or support, here’s an outline of what we can do and what is not within our Scope of Support.
What We Can Help With
- Email account creation and deletion
- Correct email configuration settings
- DNS guidance for email services
- Troubleshooting connection and sync issues
What We Are Unable to Assist With
- Access your personal email app or device
- Recover deleted emails stored locally on POP accounts
- Change third-party app security policies (e.g. Gmail, Outlook security rules)
FAQs
Q. Which mail client or mail application should I use?
Use the app you’re most comfortable with. All supported apps work well when configured correctly.
Q. Can I use the same email on multiple devices or across multiple mail clients/applications?
Yes, IMAP allows syncing across all devices and mail clients/apps.
Q. What if I change my email password?
You’ll need to update the password on every device using that mailbox.
Q. Is Webmail available?
Yes, Webmail is ideal for quick access without setting up a mail client or app.
Additional Resources
Plesk: Managing Your Email
cPanel: Managing Your Email
Email Basic/Pro (Professional Email): Managing Your Email
Gmail: Managing Your Email
Basic Email Troubleshooting
Managing Your Email Passwords
DNS Management for Email
Need Additional Support?
We’re Here to Help:
Getting started with email doesn’t have to feel complicated with this easy-to-reference guide. Stuck? Contact our Support Team for clarity and guidance (https://1grid.co.za/contact-us/). We’re ready to see how we can help!