If you’re setting up your email on Outlook, Apple Mail, Gmail, or a mobile device, you’ll need your correct mail server settings.
This guide will show you exactly where to find them in both cPanel and Webmail, safely and clearly.
Nothing in this process will delete emails or affect your website.
By the end, you’ll have the exact settings needed to complete your email setup confidently.
- What These Email Settings Are (And Why They Matter)
- Which Settings and Ports Should I Use?
- Viewing Email Settings in cPanel
- Viewing Email Settings in Webmail
- Advanced (Optional) (For Technical Users)
- Before You Move On
- If This Didn’t Work
- Common Mistakes to Avoid
- Empowering Insight
- Next Recommended Step
- FAQs
- Additional Resources
What These Email Settings Are (And Why They Matter)
Included in Email Settings
- Secure SSL/TLS Settings or Non-SSL/TLS Settings
- Incoming Server
- Outgoing Server
- Port numbers (IMAP, POP3, and SMTP)
- Username
- Authentication Notification
These settings allow your device or app to connect to your mailbox securely.
When These Settings Are Needed
- Setting up a new email app
- Migrating to a new device
- Troubleshooting send/receive errors
- Configuring third-party mail services
Which Settings and Ports Should I Use?
Use:
- SSL/TLS: Secure and encrypted
- IMAP (Recommended): Syncs across devices
- SMTP with authentication enabled
Avoid POP3 unless specifically required.
Viewing Email Settings in cPanel
- Log in to your Control Panel (via Customer Zone, if needed).
2: Open Email Accounts
- Scroll to the Email section and click Email Accounts.
3: Click “Connect Devices”
- Locate your email address and click the option to view configuration details.
4: Scroll to “Mail Client Manual Settings”
What You’ll See
- Secure SSL/TLS Settings (Recommended)
- Non-SSL Settings (Not recommended unless required)
Settings Available
- Username (Full email address)
- Password (Email account’s password)
- Incoming Server
- Host Server (for SSL/TLS Settings) or mail.yourdomainname.co.za (for Non-SSL Settings)
- IMAP and POP3 Ports
- Outgoing Server
- Host Server (SSL/TLS Settings) or mail.yourdomainname.co.za (Non-SSL Settings)
- SMTP Port
- Authentication Notice
IMPORTANT: Use the SSL/TLS section unless your application specifically requires otherwise.
Viewing Email Settings in Webmail
- Use your full email address and password.
2: Click Your Username (Top Right)
3: Select “Configure Mail Client”
- Scroll to the Manual Settings section.
What You’ll See
- Secure SSL/TLS Settings (Recommended)
- Non-SSL Settings (Not recommended unless required)
Settings Available
- Username (Full email address)
- Password (Email account’s password)
- Incoming Server
- Host Server Name (for SSL/TLS Settings) or mail.yourdomainname.co.za (for Non-SSL Settings)
- IMAP and POP3 Ports
- Outgoing Server
- Host Server Name (SSL/TLS Settings) or mail.yourdomainname.co.za (Non-SSL Settings)
- SMTP Port
- Authentication Notice
Reseller Customer Note:
If you are on a Reseller hosting package using default secure settings, always copy the server details exactly as displayed in your account.
IMPORTANT: Always copy the values exactly as displayed in your cPanel or Webmail account.
Advanced (Optional) (For Technical Users)
- IMAP typically uses Port 993 (SSL)
- POP3 typically uses Port 995 (SSL)
- SMTP typically uses Port 465 (SSL) or 587 (TLS)
- Authentication is required for IMAP, POP3, and SMTP
If custom DNS or mail routing is configured, server hostnames may differ.
Before You Move On
- Copy the settings directly from cPanel to avoid typos
- Double-check that SSL is selected
- Ensure “Authentication required” is enabled
If This Didn’t Work
- Confirm the email account exists
- Reset the mailbox password
- Verify your internet connection isn’t blocking SMTP ports
Common Mistakes to Avoid
- Using only the username without the full email address
- Selecting Non-SSL accidentally
- Using POP3 when IMAP is preferred
- Copying server names from another domain
Empowering Insight
Your email settings are read-only information, so viewing them cannot break your mailbox. Copy carefully, and you’re safe. Once you’ve configured your email settings, always test your send and receive to confirm that everything is working.
Next Recommended Step
Configuring your email:
Desktop Email Clients
- Windows (Outlook, Windows Mail)
- How to Set Up Email in Windows 10 Mail App
- Configuring an IMAP Email Account in Windows 10 Mail
- Configuring a POP Email Account in Windows 10 Mail
- Setting Up Email in Outlook via Windows Control Panel
- How to Set Up Email in Outlook 2016
- How to Set Up Email in Outlook 2013
- Configuring an IMAP Email Account in Outlook 2016
- Configuring an IMAP Email Account in Outlook 2010
- Configuring an IMAP Email Account with SSL in Outlook 2010
- Mac (Mac Mail, Outlook for Mac)
- Thunderbird
- Windows Live Mail
Gmail or Google Workspace
- Gmail
- Google Workspace
Mobile Devices
FAQs
Q. Will this affect my website?
No, viewing settings does not modify website files.
Q. Will I lose emails?
No, this process only displays configuration information.
Q. Can I undo changes?
Yes, you can re-enter the correct settings anytime in your email app.
Q. Why are there two sets of settings?
SSL is secure and recommended. Non-SSL is for legacy systems only.
Additional Resources
How to Access cPanel via Your 1-grid Customer Zone
Accessing Your Email via Webmail
Creating an Email Account in cPanel
Need Additional Support?
We’re Here to Help:
Viewing your email settings in cPanel or Webmail doesn’t have to feel technical with this easy-to-reference guide. Stuck? Check out our Scope of Support, and then contact our Support Team for further clarity and guidance (https://1grid.co.za/contact-us/). We’re ready to see how we can help!