With our easy-to-use payment methods, you can find the right method that works for you, so that you have peace of mind that your services stay active, your payments are secure, and your business never misses a beat.
This guide will walk you through everything you need to know about our easy-to-use payment methods, from debit order to direct EFT payments, the benefits of each, and a step-by-step guide on how to select the right one for you via your Customer Zone.
Making Payments Simple and Secure
At 1-grid, it’s our goal to make keeping your services online as easy and smooth as possible, so that secure ways to pay because you’re always in control, ensuring your online presence stays uninterrupted so you can focus on what truly matters: growing your brand, while we take care of the admin behind the scenes.
Our Easy-to-Use Payment Methods
Debit Order
Overview: Automatically deduct monthly payments from your bank account on your due date.
Key Benefits:
- Prevents service interruptions.
- Saves time as no manual payments are required.
- Ensures consistent payment history for better account management.
- Reduces stress and late payment fees.
Preferred for: Hosting, email, and domain renewals that require uninterrupted uptime.
Secure Credit Card via PayFast
Overview: Pay using Visa or Mastercard via PayFast’s secure online gateway.
Key Benefits:
- Payments are processed instantly.
- Data encrypted with bank-level security.
- Ideal for managing multiple hosting or domain renewals quickly.
Perfect for: Customers who prefer paying manually but still want instant confirmation.
SnapScan
Overview: Pay quickly and securely using your smartphone.
How it works: Scan the SnapScan QR code on your invoice and follow the in-app steps.
Key Benefits:
- Fast, convenient mobile payments.
- No need for bank details or manual entries.
- Secure transactions with trusted encryption.
Perfect for: Quick payments on the go.
Instant EFT via PayFast
Overview: Pay directly from your bank account using PayFast’s secure gateway.
Key Benefits:
- Instant confirmation, which means no waiting for manual proof of payment verification.
- Safe and secure through 3D Secure authentication.
- Available through major South African banks.
Perfect for: Customers who prefer online transfers but want faster clearance.
Direct EFT
Overview: Traditional bank transfer method.
Key Benefits:
- Simple and accessible for all customers.
- Flexible for those who prefer managing payments manually.
Notes:
- Always include your Customer Code as your reference.
- Email proof of payment to billing@1-grid.com to assist with payment allocation.
- Payments may take 2 to 3 working days to reflect and are allocated to the oldest invoices first.
Why Debit Order Is the Recommended and Preferred Option
Paying your 1-grid services by debit order is more than just convenient; it’s a smart, secure, and stress-free way to keep your services active while simplifying your billing, building trust, reliability, and financial confidence.
By automating your payments, you save time, reduce administrative effort, and gain peace of mind knowing that your hosting, email, and domains stay up and running without interruptions.
With debit orders, your payments are processed automatically on the due date, helping you maintain financial consistency and a clear record of all transactions. Over time, this reliability can even strengthen your credit standing by showing consistent, on-time payments.
- No Missed Payments = Avoid Service Interruptions
- Saves Time and Reduces Stress
- Improve Financial Management
- Maintain a Clear Payment History
- Build a Stronger Credit Profile
- Avoid Late Fees and Penalties
- Ideal for Businesses
By setting up or switching to debit order payments, with 1-grid’s secure, automated system, you’re always in control, ensuring your online presence stays uninterrupted so you can focus on what truly matters: growing your brand, while we take care of the admin behind the scenes.
How to Update Your Payment Method via the Customer Zone
Follow these simple steps to choose or update your payment method:
1. Log in to your 1-grid Customer Zone.
2. Click on Update in the Your Info section.
3. Select your preferred option under Payment Method in your My Details section.
4. Click on Save Changes.
Security and Transparency
We know financial information is sensitive, and your trust matters. That’s why all relevant transactions with 1-grid are processed securely through PCI DSS-compliant payment gateways, ensuring your data remains safe and encrypted.
FAQs
Can I use more than one payment method?
Yes, you can have a primary payment method (such as Debit Order) and use another option (like PayFast) for specific invoices.
How do I know if my payment went through?
You’ll receive a payment confirmation email once the transaction is successful. You can also verify it in your Customer Zone → Billing → My Invoices.
Can I switch from EFT to Debit Order?
Absolutely! You can update your payment method to Debit Order anytime through your Customer Zone.
Is it safe to pay online via PayFast or SnapScan?
Yes, both are trusted South African payment gateways that use advanced encryption and bank-level security.
What happens if my Debit Order fails?
If there are insufficient funds, you’ll receive an email notification. Simply top up your account and retry via another payment method to avoid service suspension. You may also be charged a Debit Order Failed Fee, so please keep this in mind.
Additional Resources
Everything You Need to Know About Debit Orders at 1-grid
3D Secure Payments Blocked
Checking Your Billing Cycle via Your Customer Zone
Everything You Need to Know About Invoicing at 1-grid
Viewing Your Invoices via Your Customer Zone
Everything Your Need to Know About Reactivaing Suspended or Cancelled Services
Introducing the 1-grid Android Application
Need Additional Support?
We’re Here to Help:
Choosing and selecting the right easy-to-use payment method for your services doesn’t have to cause worry with this easy-to-reference guide. Stuck? Contact our Billing Team for clarity and guidance (https://1grid.co.za/contact-us/). We’re ready to see how we can help!