At 1-grid, we understand how important it is to keep your hosting, email, and domain services running smoothly, without interruptions or delays, so we’ve made it quick and easy to update your credit card details.
Updating your credit card details ensures that your payments are processed automatically and on time, keeping your services active and avoiding unnecessary suspensions or disruptions. With PayFast’s encrypted technology and PCI DSS compliance, your payment information stays fully protected while transactions are processed instantly.
This quick guide will show you how to update your credit card details securely in your Customer Zone, ensuring that your account stays up to date and your online services remain uninterrupted while getting the benefits of paying via credit card securely paying your invoices via your Customer Zone.
How to Update Your Credit Card Details Securely
We understand the urgency of making updates quickly so that you can get back to business, so we’ve provided quick steps on how to get your credit card details set up. Each section provides you with a full guide, so just click on the one you need, and we’ll empower you with step-by-step guidance, in detail.
Update Your Payment Method via Your 1-grid Customer Zone
Follow these quick, simple steps to update your payment method to PayFast Secure Credit Card for all future invoices:
- Log in to your 1-grid Customer Zone.
- Click on Update in Your Info section.
- Select PayFast Secure Credit Card under Payment Method in your My Details section.
- Click on Save Changes.
Set Up Your Credit Card Details (Subscribing Using PayFast)
To set up your credit card details for the first time to use Secure Credit Card via PayFast:
- Log in to your 1-grid Customer Zone.
- Click on Billing → My Invoices.
- Locate the unpaid invoice and click on it to open it.
- Make sure that PayFast Secure Credit Card is selected under Payment Method.
- Click Subscribe Using Payfast and fill in your details.
- You’ll be redirected to the secure PayFast portal.
- Enter your credit card details and follow the 3D Secure prompts.
- Complete your first payment using your credit card details.
- Once completed, you’ll receive instant payment confirmation via email.
Your account will be updated immediately, and your services will remain active.
Select Your Credit Card Details for Recurring Payment
Once you have subscribed to use your credit card via PayFast, you can pay all future invoices as recurring payments:
- Log in to your 1-grid Customer Zone.
- Click on Billing → My Invoices.
- Locate the unpaid invoice and click on it to open it.
- Select Recurring Payment.
- You’ll be redirected to the secure PayFast portal.
- Enter your credit card details and follow the 3D Secure prompts.
- Once completed, you’ll receive instant payment confirmation via email.
TIP: Always double-check that your account has sufficient funds to avoid failed transactions or service suspensions.
Security and Transparency: Keeping Your Payments Safe
At 1-grid, your trust and online security always come first. That’s why all credit card payments processed through PayFast are protected by PCI DSS Level 1 compliance — the highest global standard for payment data protection. This ensures that every transaction is handled securely, giving you complete peace of mind when updating or saving your payment details.
We partner only with trusted, verified payment providers, and every step of the process is encrypted to prevent unauthorised access or fraud.
To keep your account even more secure:
- Activate your card for online transactions before making a payment.
- Double-check the URL to always ensure you’re on the official PayFast domain (https://payment.payfast.io/eng/process/payment/) before entering your card information.
- Reach out to 1-grid Billing Support immediately if you suspect any irregular activity or have concerns about a transaction from 1-grid.
By following these simple steps, you can ensure your payments are secure, transparent, and fully protected, just the way they should be.
When to Contact 1-grid Billing Support
Contact our Team if:
- You’ve contacted your bank to troubleshoot any issues on their end.
- Your card payment fails, but funds are deducted.
- You’re unsure if the transaction was successful.
Include the following:
- Proof of payment, clearly reflecting the date, account number, amount, and reference number (Customer Code).
TIP: This helps 1-grid Billing Support get you back online faster.
FAQs
Is it safe to update or pay with my credit card through PayFast?
Absolutely, as all PayFast transactions are secured with SSL encryption and 3D Secure verification, ensuring your personal and payment details are always protected. PayFast is also PCI DSS Level 1 compliant, which is the highest international standard for payment security.
Can I store my credit card details for faster future payments?
Yes, when “Subscribing Using PayFast” you can safely save your card details on PayFast as “Recurring Payment” for quick, one-click payments next time. Your information is encrypted and stored securely, giving you both convenience and peace of mind.
How quickly will my credit card payment reflect on my 1-grid account?
Payments made through PayFast are processed instantly, which means your services remain active without interruption or delays. This makes credit card payments one of the fastest and most reliable ways to settle invoices.
What should I do if my credit card payment doesn’t go through?
If your payment fails, first ensure that your card is activated for online transactions and that sufficient funds are available. If the issue continues, contact your bank to confirm your payment limits or security settings. You can also reach out to billing@1-grid.com for quick assistance.
Can I switch to Debit Order or another payment method later?
Yes, you have full flexibility. Debit Order remains our recommended payment method for long-term convenience, but you can easily update your preferred payment option anytime through your Customer Zone.
Additional Resources
Everything You Need to Know About Debit Orders at 1-grid
Our Easy-to-Use Payment Methods at 1-grid
How Do I Update My Payment Method?
Checking Your Billing Cycle via Your Customer Zone
Viewing Your Invoices via Your Customer Zone
Less Stress, More Focus Means Easy Payments with 1-grid
Pay On Time and Stay Online with Invoicing at 1-grid
Making No Suspensions a Priority for Your Business
Need Additional Support?
We’re Here to Help:
Updating your credit card details to pay securely via PayFast for your services doesn’t have to feel complicated with this easy-to-reference guide. Stuck? Contact our Billing Team for clarity and guidance (https://1grid.co.za/contact-us/). We’re ready to see how we can help!